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collaboration
techniques that
  really work

            leisa reichelt
         disambiguity.com
web 2.0 expo berlin - 21...
are there any morning
 people in the room?
logistical stuff
the ‘back-channel’
           twitter:
   #w2e_ux (design & UX) or
   #w2e (entire conference)

webexberlin2008.crowdvine....
think about how much
 time you spend with
 your computer today
our schedule:
                       8.30am: we start
about collaboration, why it’s good, collaboration basics & brainstor...
introductions
      - your name
     - what you do
  - where you’re from
       - three tags
me
             - leisa reichelt
- freelance user experience consultant
      - Australian, living in London
     - sleepl...
and you?
    - your name
   - what you do
- where you’re from
     - three tags
what is collaboration?
Collaboration is a recursive process
where two or more people or
organizations work together toward
an intersection of com...
Collaboration is NOT inviting a bunch
of different people to a meeting at the
beginning of a project
Collaboration is NOT working
separately on the same project
why collaborate?
•   team building & morale
•   communication
•   cross disciplinary skills
•   cross disciplinary insight...
how do you collaborate now?
         (do you?)
who to collaborate with?
. turn ‘stakeholders’ or a ‘customers’ into a
collaborative partners

. build collaboration into your project
methodology ...
does fun matter?
when to collaborate?
• at the beginning of a project
• not JUST at the beginning!
• when you’re stuck (trouble shooting/
 ...
collaboration tools?
•   people (the right ones!)
•   sticky notes & marker pens
•   whiteboards/flip charts
•   fun stuff...
first.
  lets get this room
collaboration - ready
technique one:
brainstorming that works!
what’s been your experience
   with brainstorming?
why brainstorm?
•   team building & morale
•   communication
•   cross disciplinary skills
•   cross disciplinary insight
...
making brainstorming work

    •   the right people
    •   the right preparation
    •   ‘the rules’
    •   the tools
  ...
the importance of a good faciliator


   don’t brainstorm without one.
the (usual) brainstorming rules
      •   what’s the problem/question
      •   appoint a facilitator & a scribe
      •  ...
one very important
 brainstorming rule

 NO QUESTIONS.
none. no exceptions.
another very important
     brainstorming rule

ideas must start with the words:
   ‘i wish....’ or ‘how to....’
i know it sounds dumb.
     try it anyway.
sticky note basics
• one idea per sticky note
• a sticky note must be able to ‘stand alone’
• use colours coding and other...
an exercise
brainstorming that works!
the brief
your client is a pizza restaurant chain
who wants to develop an iPhone
application that will help either grow
th...
brainstorming rules
•   what’s the problem/question
•   appoint a facilitator & a scribe
•   listen more than you talk
•  ...
debrief:
brainstorming that works!
coffee time!
welcome back!
things you’d like to cover before
       we’re done today.
ways I use collaboration
collaborative analysis
design consequences
drupal.org redesign project
technique two:
the KJ Method for Consensus
the method
1. determine the focus question
2. get ‘opinions’ / ‘ideas’ etc. onto stickies
3. affinity sort into groups
4. ...
affinity sorting
voting on groups
an exercise
the KJ Method for Consensus
the brief

take your ideas from the brainstorm
(for the pizza restaurant). You need to
decide what to pitch to your client...
the method
1. determine the focus question
2. get ‘opinions’ / ‘ideas’ etc. onto stickies
3. affinity sort into groups
 •
...
debrief:
the KJ Method for Consensus
questions&discussion?
thank you :)
       contact me:
leisa@disambiguity.com
    disambiguity.com
    twitter.com/leisa
Collaboration Techniques that really work
Collaboration Techniques that really work
Collaboration Techniques that really work
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Collaboration Techniques that really work

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slides from my Web2 Expo Berlin 08 workshop

Published in: Design, Technology, Business

Transcript of "Collaboration Techniques that really work"

  1. 1. collaboration techniques that really work leisa reichelt disambiguity.com web 2.0 expo berlin - 21 October 08
  2. 2. are there any morning people in the room?
  3. 3. logistical stuff
  4. 4. the ‘back-channel’ twitter: #w2e_ux (design & UX) or #w2e (entire conference) webexberlin2008.crowdvine.com
  5. 5. think about how much time you spend with your computer today
  6. 6. our schedule: 8.30am: we start about collaboration, why it’s good, collaboration basics & brainstorming activity 10am-ish: coffee break. yay! war stories and examples, consensus activity, Q&A 11.30am: we end
  7. 7. introductions - your name - what you do - where you’re from - three tags
  8. 8. me - leisa reichelt - freelance user experience consultant - Australian, living in London - sleepless, sun, opensource disambiguity.com leisa@disambiguity.com
  9. 9. and you? - your name - what you do - where you’re from - three tags
  10. 10. what is collaboration?
  11. 11. Collaboration is a recursive process where two or more people or organizations work together toward an intersection of common goals...by sharing knowledge, learning and building consensus (Wikipedia)
  12. 12. Collaboration is NOT inviting a bunch of different people to a meeting at the beginning of a project
  13. 13. Collaboration is NOT working separately on the same project
  14. 14. why collaborate? • team building & morale • communication • cross disciplinary skills • cross disciplinary insight • more heads/eyes/perspectives • team & stakeholder buy in • fun!
  15. 15. how do you collaborate now? (do you?)
  16. 16. who to collaborate with?
  17. 17. . turn ‘stakeholders’ or a ‘customers’ into a collaborative partners . build collaboration into your project methodology - collaborate regularly with your project team . collaborate with your peers (people who do the same thing as you) invite other expert perspectives . consider wildcard collaborators from outside your field, think tangentally (what other kind of person might have a useful perspective?
  18. 18. does fun matter?
  19. 19. when to collaborate? • at the beginning of a project • not JUST at the beginning! • when you’re stuck (trouble shooting/ problem solving) - narrow focus • when you’re looking for inspiration - broad focus • regularly!
  20. 20. collaboration tools? • people (the right ones!) • sticky notes & marker pens • whiteboards/flip charts • fun stuff (stimulus) • sugar (if it’s the afternoon) • an objective • techniques!!
  21. 21. first. lets get this room collaboration - ready
  22. 22. technique one: brainstorming that works!
  23. 23. what’s been your experience with brainstorming?
  24. 24. why brainstorm? • team building & morale • communication • cross disciplinary skills • cross disciplinary insight • more heads/eyes/perspectives • team & stakeholder buy in • fun!
  25. 25. making brainstorming work • the right people • the right preparation • ‘the rules’ • the tools • the environment
  26. 26. the importance of a good faciliator don’t brainstorm without one.
  27. 27. the (usual) brainstorming rules • what’s the problem/question • appoint a facilitator & a scribe • listen more than you talk • listen for your own ideas • add value to others ideas • suspend judgement • have fun....
  28. 28. one very important brainstorming rule NO QUESTIONS. none. no exceptions.
  29. 29. another very important brainstorming rule ideas must start with the words: ‘i wish....’ or ‘how to....’
  30. 30. i know it sounds dumb. try it anyway.
  31. 31. sticky note basics • one idea per sticky note • a sticky note must be able to ‘stand alone’ • use colours coding and other coding for ‘traceability’ • make sure your sticky notes photograph well by: • choosing the right marker for your sticky note • writing in capital letters
  32. 32. an exercise brainstorming that works!
  33. 33. the brief your client is a pizza restaurant chain who wants to develop an iPhone application that will help either grow their sales or reduce their costs. as a team, brainstorm ideas to meet their brief that you might develop into a product pitch to them. (note: any excellent ideas are all yours to keep, but feel free to give me 5% of profits. That would be nice! )
  34. 34. brainstorming rules • what’s the problem/question • appoint a facilitator & a scribe • listen more than you talk • listen for your own ideas • add value to others ideas • suspend judgement • NO QUESTIONS • ‘I wish...’ or ‘How to...’ • have fun....
  35. 35. debrief: brainstorming that works!
  36. 36. coffee time!
  37. 37. welcome back!
  38. 38. things you’d like to cover before we’re done today.
  39. 39. ways I use collaboration
  40. 40. collaborative analysis
  41. 41. design consequences
  42. 42. drupal.org redesign project
  43. 43. technique two: the KJ Method for Consensus
  44. 44. the method 1. determine the focus question 2. get ‘opinions’ / ‘ideas’ etc. onto stickies 3. affinity sort into groups 4. name groups 5. vote on group importance (three votes) 6. rank groups (two by two)
  45. 45. affinity sorting
  46. 46. voting on groups
  47. 47. an exercise the KJ Method for Consensus
  48. 48. the brief take your ideas from the brainstorm (for the pizza restaurant). You need to decide what to pitch to your client. Affinity sort your ideas to consolidate into a concept, then vote and rank using the KJ Method for Consensus to decide which are the top concepts to develop.
  49. 49. the method 1. determine the focus question 2. get ‘opinions’ / ‘ideas’ etc. onto stickies 3. affinity sort into groups • 4. name groups 5. vote on group importance (three votes) 6. rank groups (two by two)
  50. 50. debrief: the KJ Method for Consensus
  51. 51. questions&discussion?
  52. 52. thank you :) contact me: leisa@disambiguity.com disambiguity.com twitter.com/leisa
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