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Maintaining High Standards of Ethics and Etiquette; Sending Negative Messages on Routine Business Matters

Maintaining High Standards of Ethics and Etiquette; Sending Negative Messages on Routine Business Matters

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  • 1. …delivering BAD news - for several reasons Maintaining High Standards of Ethics andFebruary 20, 2013 Etiquette - Leira Ruth A. Fulgueras
  • 2. Laws and Regulations Maintaining High Standards of Ethics and EtiquetteFebruary 20, 2013 B3G Innovator’s League Leira Ruth A. Fulgueras
  • 3. Impact Maintaining High Standards of Ethics andFebruary 20, 2013 Etiquette - Leira Ruth A. Fulgueras
  • 4. Emotions Maintaining High Standards of Ethics andFebruary 20, 2013 Etiquette - Leira Ruth A. Fulgueras
  • 5. Sharing bad news effectively requires commitment from everyone in the organization. Maintaining High Standards of Ethics andFebruary 20, 2013 Etiquette - Leira Ruth A. Fulgueras
  • 6. Whistleblowing - expressingtheir concernsthroughcompany hotlines or evengoing to thenews media ifthey perceiveno otheroptions. Maintaining High Standards of Ethics and February 20, 2013 Etiquette - Leira Ruth A. Fulgueras
  • 7. Checklist Maintaining High Standards of Ethics and February 20, 2013 Etiquette - Leira Ruth A. Fulgueras
  • 8. Maintaining High Standards of Ethics andFebruary 20, 2013 Etiquette - Leira Ruth A. Fulgueras
  • 9. Maintaining High Standards of Ethics andFebruary 20, 2013 Etiquette - Leira Ruth A. Fulgueras
  • 10. 1.Refusing Routine Requests2.Handling Bad News About Transactions3.Refusing Claims and Requests for Adjustment Maintaining High Standards of Ethics andFebruary 20, 2013 Etiquette - Leira Ruth A. Fulgueras
  • 11. Maintaining High Standards of Ethics andFebruary 20, 2013 Etiquette - Leira Ruth A. Fulgueras
  • 12. Maintaining High Standards of Ethics andFebruary 20, 2013 Etiquette - Leira Ruth A. Fulgueras
  • 13. 1. Manage your time carefully.2. If the matter is closed, don’t imply that it’sstill open.3. Offer alternative ideas if you can.4. Don’t imply that other assistance orinformation might be available if it isn’t. Maintaining High Standards of Ethics andFebruary 20, 2013 Etiquette - Leira Ruth A. Fulgueras
  • 14. Maintaining High Standards of Ethics andFebruary 20, 2013 Etiquette - Leira Ruth A. Fulgueras
  • 15. Maintaining High Standards of Ethics andFebruary 20, 2013 Etiquette - Leira Ruth A. Fulgueras
  • 16. Maintaining High Standards of Ethics andFebruary 20, 2013 Etiquette - Leira Ruth A. Fulgueras
  • 17. Maintaining High Standards of Ethics andFebruary 20, 2013 Etiquette - Leira Ruth A. Fulgueras
  • 18. GUIDELINES Maintaining High Standards of Ethics andFebruary 20, 2013 Etiquette - Leira Ruth A. Fulgueras
  • 19. Maintaining High Standards of Ethics andFebruary 20, 2013 Etiquette - Leira Ruth A. Fulgueras

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