Knowledge
Management in the
  Social Software
 Era: It’s Not Just
   About People!



     May 19, 2009




              ...
About the Gilbane Group

        Analyst and consulting firm focused
          on content technologies and their
     appl...
The Swing in Approach to KM




                 1999         2009
                Explicit      Tacit




http://gilbane....
The State of Enterprise Social Software:
2005 Gilbane Research Findings




http://gilbane.com

                          ...
The State of Enterprise Social Software:
2008 Gilbane Research Findings




http://gilbane.com

                          ...
Current and Anticipated Tool Usage
by Marketing Departments




                     © Gilbane Report on Collaboration and...
Enterprise Social Software
Adoption Data




http://gilbane.com

                             7
Common Strategic and Tactical Issues
in Deploying Enterprise Social Software




http://gilbane.com

                     ...
Common Strategic and Tactical Issues
in Deploying Enterprise Social Software




http://gilbane.com

                     ...
Common Strategic and Tactical Issues
in Deploying Enterprise Social Software




http://gilbane.com

                     ...
Common Strategic and Tactical Issues
in Deploying Enterprise Social Software




http://gilbane.com

                     ...
The Big Problem




http://gilbane.com

                     12
Content and Human Knowledge Assets
Converge in a Single User Interface



                      Document                  ...
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KM In The Social Software Era: It's Not Just About People

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  • So, almost all of my clients are thinking about slide 13. Once they achieve 'good enough' adoption rates with their social business software environment, I'm thinking that integration with their existing doc management and more formal team collaboration solutions are next. 2011 is going to be interesting. ;)
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KM In The Social Software Era: It's Not Just About People

  1. 1. Knowledge Management in the Social Software Era: It’s Not Just About People! May 19, 2009 1
  2. 2. About the Gilbane Group Analyst and consulting firm focused on content technologies and their application to high-value business solutions Practice Areas: Web Content Management, XML Content Strategies, Content Globalization, Digital Publishing, Enterprise Search, Collaboration and Enterprise Social Media NewsShark http://gilbane.com 2
  3. 3. The Swing in Approach to KM 1999 2009 Explicit Tacit http://gilbane.com 3
  4. 4. The State of Enterprise Social Software: 2005 Gilbane Research Findings http://gilbane.com 4
  5. 5. The State of Enterprise Social Software: 2008 Gilbane Research Findings http://gilbane.com 5
  6. 6. Current and Anticipated Tool Usage by Marketing Departments © Gilbane Report on Collaboration and Social Media 2008 http://gilbane.com 6
  7. 7. Enterprise Social Software Adoption Data http://gilbane.com 7
  8. 8. Common Strategic and Tactical Issues in Deploying Enterprise Social Software http://gilbane.com 8
  9. 9. Common Strategic and Tactical Issues in Deploying Enterprise Social Software http://gilbane.com 9
  10. 10. Common Strategic and Tactical Issues in Deploying Enterprise Social Software http://gilbane.com 10
  11. 11. Common Strategic and Tactical Issues in Deploying Enterprise Social Software http://gilbane.com 11
  12. 12. The Big Problem http://gilbane.com 12
  13. 13. Content and Human Knowledge Assets Converge in a Single User Interface Document Enterprise and Content Collaboration Management and Social Software Knowledge Management http://gilbane.com 13
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