Northridge Presentation Share Point Portal User Experience

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Northridge Presentation Share Point Portal User Experience

  1. 1. SharePoint Portal UX Maturity Model Classifying your Experience info@northridge.com | 855.587.9900 | www.northridge.comwww.northridge.com | Proprietary & Confidential
  2. 2. www.northridge.com | Proprietary & Confidential 3
  3. 3. Who is Northridge? Northridge is a nationally-recognized leader in delivering collaboration solutions to mid-market and enterprise clients throughout North America. By combining vast expertise in the areas of business consulting, user experience, and collaboration technology, Northridge delivers comprehensive collaboration solutions for the Enterprise and Internet that are highly functional, beautifully creative, and aligned with our clients strategic business initiatives. We have a Strong Foundation and we experience Continued Growth • 10+ years in business, 100+ full-time consultants serving clients across North America We own and operate a Global Development Center in Argentina • Extends our ability to deliver high-quality, cost effective services and solutions We are a Microsoft Managed Partnerwww.northridge.com | Proprietary & Confidential 4
  4. 4. Northridge Capabilities Core Strengths Brought Together Seamlesslywww.northridge.com | Proprietary & Confidential 5
  5. 5. User Experience and SharePointwww.northridge.com | Proprietary & Confidential 6
  6. 6. What is SharePoint The Collaboration Platform for the Enterprise and Internet SITES Websites & Portals COMPOSITES • Intranet, Extranet, & Internet Sites Business Applications • Collaboration & Productivity Solutions • Program & Project • On-premise, Cloud-based, & Hybrid Models Management • Cross Browser, Offline, Mobile, MS Office Integration • Custom Business Application Development • Read / Write Integration w/ Line of Business (LOB) data • Visual Studio Support COMMUNITIES • Data Exposed Through Web Social Networking Services & APIs • Communities, My Sites, Blogs & Wikis • Tagging, Tag Clouds, Ratings, Activity Feeds, Social Bookmarking • Profiles & Expertise INSIGHTS • Organizational Browsers Business Insight & Analysis • Dashboards & Scorecards • BI Reports • Incorporation of LOB Data from CONTENT Data Warehouse • Web Analytics Web & Enterprise Content • PowerPoint, Excel Services, • Web Content Management SEARCH Visio Services • Enterprise Document, Records, Enterprise Search Audio/Video Management • Search Structured & Unstructured Content • Workflows & Routing, Metadata Taxonomies and Folksonomies • Search Content w/in SharePoint, File Shares, Websites, Email Folders, Databases, • Document Imaging & Capture LOB Systems (FAST Search) • Social Relevance & Phonetic Searchwww.northridge.com | Proprietary & Confidential 7
  7. 7. What is User Experience Lexical Definition User Experience (UX) is about how a person feels about using a system. It highlights the experiential, affective, meaningful and valuable aspects of human-computer interaction and product ownership, but it also includes a person’s perceptions of the practical aspects such as utility, ease of use and efficiency of the system. User experience is subjective in nature, because it is about an individual’s feelings and thoughts about the system. User experience is dynamic, because it changes over time as the circumstances change.www.northridge.com | Proprietary & Confidential 8
  8. 8. What is User Experience A Positive Relationship between Users and the Solution • Business goals and objectives • Intended behaviors of the audiences • Information and content being presented and consumedwww.northridge.com | Proprietary & Confidential 9
  9. 9. Defining UX Designing for Usabilitywww.northridge.com | Proprietary & Confidential 10
  10. 10. Defining UX Visual Design • Branding • Creative Design • Content Presentationwww.northridge.com | Proprietary & Confidential 11
  11. 11. Defining UX Information Design • Branding • Taxonomy • Creative Design • Content Relationships • Content Presentation • Search • Content Aggregation and Rollup • Page Layout and Flowwww.northridge.com | Proprietary & Confidential 12
  12. 12. Defining UX Interactive Design • Branding • Taxonomy • Navigation (menus) • Creative Design • Content Relationships • Video & Rich Media • Content Presentation • Search • Ratings, Tagging & Comments (Social) • Content Aggregation and Rollup • Advertisements • Page Layout and Flow • Calls to Action • Messaging • Access & Authentication • Personalization • Customizationwww.northridge.com | Proprietary & Confidential 13
  13. 13. Why UX and SharePoint? An Investment in UX is an Investment in SharePoint Increase User Adoption Empower Improve Employees Productivity Brand Drive User Reinforcement Behavior Delight Your End Userswww.northridge.com | Proprietary & Confidential 14
  14. 14. Classifying Portal Maturitywww.northridge.com | Proprietary & Confidential 16
  15. 15. What is a Portal? “Todays portals are not just about access; the best ones provide true integration of enterprise information, resources, and tools in a unified user experience. The portal is a dashboard that offers all the enterprise information and applications that employees need to do their jobs.” - Jakob Nielsens Alertbox, July 18, 2011www.northridge.com | Proprietary & Confidential 17
  16. 16. Classifying Your SharePoint Portal Maturity Classification of SharePoint in Your Organization Portal Intranet/Extranet Application Collaboration Site(s) Use of SharePoint in Your Organization Collaboration, Document Business Process Corporate Communications, Management, Social Automation, Reporting, Personalized and Targeted Computing Department Sites Content, Enterprise Search, Enterprise Dashboardswww.northridge.com | Proprietary & Confidential 18
  17. 17. Classifying Your SharePoint Portal Experiencewww.northridge.com | Proprietary & Confidential 19
  18. 18. SharePoint UX Maturity Model Factor of Configuration and Customization Quality of User Experience High Medium Medium-Low Configuration and Customization (Effort) Light Involved Heavywww.northridge.com | Proprietary & Confidential 20
  19. 19. SharePoint Portal UX Maturity Model Marrying UX Maturity with SharePoint Portal Maturity We Can Classify Your UX Needs Based on Your Classification of SharePoint Enterprise High Portal Intranet Medium Collaboration Site Medium-Low UX Should Mature as Your Classification of SharePoint Matures Light Involved Heavy Collaboration, Document Business Process Corporate Communications, Management, Social Automation, Reporting, Personalized and Targeted Computing Department Sites Content, Enterprise Search, Enterprise Dashboardswww.northridge.com | Proprietary & Confidential 21
  20. 20. Classifying Your SharePoint Experience The Optimal Balance of Configuration and Customization Enterprise High Portal Intranet Medium Sophisticated Collaboration Site Medium-Low Advanced Basic Light Involved Heavy Collaboration, Document Business Process Corporate Communications, Management, Social Automation, Reporting, Personalized and Targeted Computing Department Sites Content, Enterprise Search, Enterprise Dashboardswww.northridge.com | Proprietary & Confidential 22
  21. 21. Classifications of SharePoint Portal UX Basic Advanced Sophisticated • Branding • Integration of Custom • Sophisticated Creative Design • Creative Design Developed Web Parts and Branding • Content Presentation • More Sophisticated • Publishing Taxonomy • Content Aggregation and • Elementary IA • Higher Level of Rollup • Site Templates Customized/Configured • Content Management • Initial Taxonomy Information Architecture • Advanced IA • Advanced Site Templates • Advanced Page Layouts • Page Layouts • Calls-to-Action • Custom Site Directories • Custom Navigation and Mega- Menuswww.northridge.com | Proprietary & Confidential 23
  22. 22. Examples Basic UXwww.northridge.com | Proprietary & Confidential 24
  23. 23. Examples Basic UX Established Brand Navigation Consistency Visual Cues Consistent Team Member Web Part Prioritized Task Listwww.northridge.com | Proprietary & Confidential 25
  24. 24. Examples Basic UXwww.northridge.com | Proprietary & Confidential 26
  25. 25. Examples Basic UXwww.northridge.com | Proprietary & Confidential 27
  26. 26. Examples Basic Portal UX NRDC Collaboration Portalwww.northridge.com | Proprietary & Confidential 28
  27. 27. Examples Basic Portal UX Consistent, organized, and intuitive navigation / menu Personalized roll-up of relevant and new documents Links to other organizational applications / siteswww.northridge.com | Proprietary & Confidential 29
  28. 28. Examples Advanced Portal UXwww.northridge.com | Proprietary & Confidential 30
  29. 29. Examples Advanced Portal UX Search Navigation Breadcrumb Link List Employee Spotlight Calls-to-action Views into Document Library News Listwww.northridge.com | Proprietary & Confidential 31
  30. 30. Examples Sophisticated Portal UX Customer Logo Limited Brands Store Portalwww.northridge.com | Proprietary & Confidential 32
  31. 31. Examples Sophisticated Portal UX Displays the latest, current news Personalized Summary Distinct, call to action for upcoming product news Alerts Sticky Notes Personalized/Localized Content Latest Brand Newswww.northridge.com | Proprietary & Confidential 33
  32. 32. Examples Sophisticated Portal UX Northridge Enterprise Portalwww.northridge.com | Proprietary & Confidential 34
  33. 33. Branding News Carousel Custom Employee Directory and Search Advertisement and Call to Action Personalized Content Social Contentwww.northridge.com | Proprietary & Confidential 35
  34. 34. Examples Comprehensive Infineum Enterprise Portalwww.northridge.com | Proprietary & Confidential 36
  35. 35. Examples Comprehensive Customized My Links Dropdown Personalized Bulletins based on role and/or location News Carousel News List Activity Feed from My Site Calls-to-action Feedback Mechanism Branding of Content Areas Throughout Portalwww.northridge.com | Proprietary & Confidential 37
  36. 36. Examples Comprehensive Infineum Global Navigation | Mega Menuwww.northridge.com | Proprietary & Confidential 38
  37. 37. Examples Comprehensive Infineum News Centerwww.northridge.com | Proprietary & Confidential 39
  38. 38. Examples Comprehensive Infineum Search Resultswww.northridge.com | Proprietary & Confidential 40
  39. 39. Examples Comprehensive Infineum Team Sitewww.northridge.com | Proprietary & Confidential 41
  40. 40. Examples Comprehensive Infineum Team Site | Mega Menuwww.northridge.com | Proprietary & Confidential 42
  41. 41. Examples Comprehensive Infineum My Profile| My Sitewww.northridge.com | Proprietary & Confidential 43
  42. 42. Contact Information: www.northridge.com info@northridge.com 855.587.9900www.northridge.com | Proprietary & Confidential

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