What I Said and What I Meant:
Cross Cultural Communication
The Archer School for Girls
Rosetta Eun Ryong Lee
Seattle Girls...
About Seattle Girls’ School

Rosetta Eun Ryong Lee (http://tiny.cc/rosettalee)
Agenda


Cross Cultural Communication



Cultural Values, Norms of
Behavior, and Communication



Cultural Identifiers,...
Dimensions of Identity and Culture
Internal

External

Status

Position
or Title

Geographic Location
Race
Gender
Age
Lang...
Cross Cultural Communication


What is it?



How is it Different from Intercultural
Communication?



CCC Theories
–
–...
Dimensions of Variability
Individual - Collectivistic
Low Context - High Context

Task - Relationship
Low Uncertainty - Hi...
Factors that Influence


Personality Orientation



Individual Values
- Allocentric
- Idiocentric



Self Construal
- I...
Cultural Values
Norms, and Rules


Values



Value Priorities



Norms of Behavior



Non-Verbal
Communication

Rosett...
Cultural Value Differences

RELATIONAL
Individualism
Collectivism
group interdependence
self-reliance, independence
(mindl...
Discussion: My Style
In hearing about
communication and value
differences, what would you
describe as your cultural
commun...
Identifiers, Power,
and Communication
Internalized Oppression/Dominance
Stereotype Threat

Microaggressions/Accumulated Im...
Discussion: Cross Cultural Conflict

Think about a recent conflict which you
now know to be true to be at heart an
identit...
So What? Now What?

Rosetta Eun Ryong Lee (http://tiny.cc/rosettalee)
Assumptions and Interpretations
• Mental Models
• Ladder of Inference
Belief

Conclusions
Selective Data
Observable Data

...
Checking Assumptions and
Interpretations: Steps to Analyze
1. What did you see/hear (raw data)?
2. What are your personal ...
Developmental Model of
Intercultural Sensitivity

Rosetta Eun Ryong Lee (http://tiny.cc/rosettalee)
Discussion:
How Will I Apply All This?
1. How do you see materials
from this workshop applying
to your roles?
2. What ques...
Cultural Effectiveness

“To be culturally effective doesn’t
mean you are an authority in the
values and beliefs of every c...
Final Questions or Comments?

Rosetta Eun Ryong Lee (http://tiny.cc/rosettalee)
Resources
• “Stereotype Threat” by Joshua Aronson
• David K. Berlo, The Process of Communication (New York: Holt,
Rinehart...
Presenter Information
Rosetta Eun Ryong Lee
6th Faculty and
Professional Outreach
Seattle Girls’ School
2706 S Jackson Str...
Upcoming SlideShare
Loading in...5
×

The Archer School for Girls Cross Cultural Comunication

304

Published on

75 Minute Session Delivered to the faculty at The Archer School for Girls in Los Angeles, CA. Cross Cultural Communication
Humans communicate on many levels: spoken language, tone, body language, style and personality. The fact that we have complex cultural identities and a host of differing past experiences increases the probability of cross-cultural miscommunications. This workshop presents major cross-cultural communication theories, ways that cultural values, power, privilege and differences affect the way we communicate, tools for questioning assumptions, and ways to improve cross-cultural communications skills.

Published in: Education, Business, Technology
0 Comments
0 Likes
Statistics
Notes
  • Be the first to comment

  • Be the first to like this

No Downloads
Views
Total Views
304
On Slideshare
0
From Embeds
0
Number of Embeds
1
Actions
Shares
0
Downloads
0
Comments
0
Likes
0
Embeds 0
No embeds

No notes for slide

The Archer School for Girls Cross Cultural Comunication

  1. 1. What I Said and What I Meant: Cross Cultural Communication The Archer School for Girls Rosetta Eun Ryong Lee Seattle Girls’ School Rosetta Eun Ryong Lee (http://tiny.cc/rosettalee)
  2. 2. About Seattle Girls’ School Rosetta Eun Ryong Lee (http://tiny.cc/rosettalee)
  3. 3. Agenda  Cross Cultural Communication  Cultural Values, Norms of Behavior, and Communication  Cultural Identifiers, Power, and Communication  So What? Now What? Rosetta Eun Ryong Lee (http://tiny.cc/rosettalee)
  4. 4. Dimensions of Identity and Culture Internal External Status Position or Title Geographic Location Race Gender Age Language Appearance Class Sexual Orientation Ethnicity Ability Religion Educational Attainment Seniority Relationship To Power Players Institutional Rosetta Eun Ryong Lee (http://tiny.cc/rosettalee)
  5. 5. Cross Cultural Communication  What is it?  How is it Different from Intercultural Communication?  CCC Theories – – – – – Face-Negotiation Theory Conversational Constraints Theory Expectancy Violation Theory Anxiety/Uncertainty Management Theory Communication Accommodation Theory Rosetta Eun Ryong Lee (http://tiny.cc/rosettalee)
  6. 6. Dimensions of Variability Individual - Collectivistic Low Context - High Context Task - Relationship Low Uncertainty - High Uncertainty Vertical - Horizontal Rosetta Eun Ryong Lee (http://tiny.cc/rosettalee)
  7. 7. Factors that Influence  Personality Orientation  Individual Values - Allocentric - Idiocentric  Self Construal - Independent - Interdependent  Individual Socialization  Cultural Norms and Rules Rosetta Eun Ryong Lee (http://tiny.cc/rosettalee)
  8. 8. Cultural Values Norms, and Rules  Values  Value Priorities  Norms of Behavior  Non-Verbal Communication Rosetta Eun Ryong Lee (http://tiny.cc/rosettalee)
  9. 9. Cultural Value Differences RELATIONAL Individualism Collectivism group interdependence self-reliance, independence (mindless follower) (selfis h ) Informality Formality directness, give and take discussion indirectness, protect "face" (rude and abrupt) (stiff and impersonal) Competition Cooperation individual achievement group achievement (egotistical, show-off) (avoiding doing work or taking responsibility) AUTHORITY Egalitarianism Hierarchy fairness, belief in equal opportunity privilege of status or rank (being picky, on a soapbox) (power hungry or avoiding accountability) TEMPORAL Use of Time Passage of Time "Time is money" "Time is for life" (doesn’t get the important things in life) (lazy and irresponsible) Change/Future Tradition/Past Adaptability ensures survival Stability ensures survival (muckraker, stirs up trouble) (old-school, afraid of change) ACTIVITY Action orientation "Being" orientation "Make things happen" "Let things happen" (rushes without thinkin g ) (indecisive and slow) Practicality Idealism Efficiency is always best Always maintain principles (impersonal and unscrupulous) (naïve and impractical) Rosetta Eun Ryong Lee (http://tiny.cc/rosettalee)
  10. 10. Discussion: My Style In hearing about communication and value differences, what would you describe as your cultural communication style or cultural value priorities? Have you noticed stark differences compared to others? Rosetta Eun Ryong Lee (http://tiny.cc/rosettalee)
  11. 11. Identifiers, Power, and Communication Internalized Oppression/Dominance Stereotype Threat Microaggressions/Accumulated Impact Code/Mode Switching Fish Seeing the Water “Norm” “Normal” “Good” “Intent” versus “Impact” Rosetta Eun Ryong Lee (http://tiny.cc/rosettalee)
  12. 12. Discussion: Cross Cultural Conflict Think about a recent conflict which you now know to be true to be at heart an identity and power difference. Using some of the terminology introduced, discuss with a partner or group of three what was going on to cause the conflict. Rosetta Eun Ryong Lee (http://tiny.cc/rosettalee)
  13. 13. So What? Now What? Rosetta Eun Ryong Lee (http://tiny.cc/rosettalee)
  14. 14. Assumptions and Interpretations • Mental Models • Ladder of Inference Belief Conclusions Selective Data Observable Data • Tools of Action Rosetta Eun Ryong Lee (http://tiny.cc/rosettalee)
  15. 15. Checking Assumptions and Interpretations: Steps to Analyze 1. What did you see/hear (raw data)? 2. What are your personal filters (cultural values, norms, identifiers, experiences)? 3. What was your interpretation of what you saw/heard (inference)? 4. How did you feel as a result? 5. What do you want? Rosetta Eun Ryong Lee (http://tiny.cc/rosettalee)
  16. 16. Developmental Model of Intercultural Sensitivity Rosetta Eun Ryong Lee (http://tiny.cc/rosettalee)
  17. 17. Discussion: How Will I Apply All This? 1. How do you see materials from this workshop applying to your roles? 2. What questions do you still have? 3. What are your personal action steps? Rosetta Eun Ryong Lee (http://tiny.cc/rosettalee)
  18. 18. Cultural Effectiveness “To be culturally effective doesn’t mean you are an authority in the values and beliefs of every culture. What it means is that you hold a deep respect for cultural differences and are eager to learn, and willing to accept, that there are many ways of viewing the world” Okokon O. Udo Rosetta Eun Ryong Lee (http://tiny.cc/rosettalee)
  19. 19. Final Questions or Comments? Rosetta Eun Ryong Lee (http://tiny.cc/rosettalee)
  20. 20. Resources • “Stereotype Threat” by Joshua Aronson • David K. Berlo, The Process of Communication (New York: Holt, Rinehart, and Winston, 1960) • Brenda J. Allen, Difference Matters: Communicating Social Identity • William Gudykunst, Cross-Cultural and Intercultural Comunication • Milton Bennett, PhD, Intercultural Communication Institute www.intercultural.org • National Coalition Building Institute • “Non-Verbal Communication Across Cultures” by Erica Hagen, Intercultural Communication Resources • Thiagi.com • Thrive! Team Dynamics • Nonverbal Violations 
by Stella Ting-Toomey • http://www.analytictech.com/mb021/action_science_ history.htm Rosetta Eun Ryong Lee (http://tiny.cc/rosettalee)
  21. 21. Presenter Information Rosetta Eun Ryong Lee 6th Faculty and Professional Outreach Seattle Girls’ School 2706 S Jackson Street Seattle WA 98144 (206) 805-6562 rlee@seattlegirlsschool.org http://tiny.cc/rosettalee Rosetta Eun Ryong Lee (http://tiny.cc/rosettalee)

×