Packer Collegiate Institute
Rosetta Eun Ryong Lee
Seattle Girls’ School
What I Said and What I Meant:
Cross Cultural Commu...
About Seattle Girls’ School
Rosetta Eun Ryong Lee (http://tiny.cc/rosettalee)
Agenda
 Cross Cultural Communication
 Cultural Values, Norms of
Behavior, and Communication
 Cultural Identifiers, Powe...
Dimensions of Identity and Culture
This model of identifiers and culture was created by Karen Bradberry and Johnnie Forema...
 What is it?
 How is it Different from Intercultural
Communication?
 CCC Theories
– Face-Negotiation Theory
– Conversat...
Individual - Collectivistic
Low Context - High Context
Task - Relationship
Low Uncertainty - High Uncertainty
Vertical - H...
 Personality Orientation
 Individual Values
- Allocentric
- Idiocentric
 Self Construal
- Independent
- Interdependent
...
Cultural Values
Norms, and Rules
 Values
 Value Priorities
 Norms of Behavior
 Non-Verbal
Communication
Rosetta Eun Ry...
CulturalValueDifferences
RELATIONAL
Individualism
self-reliance, independence
(selfish)
Collectivism
group interdependence...
Discussion: My Style
In hearing about
communication
differences, what would
you describe as your
cultural communication
st...
Identifiers, Power,
and Communication
Internalized Oppression/Dominance
Stereotype Threat
Microaggressions/Accumulated Imp...
So What? Now What?
Rosetta Eun Ryong Lee (http://tiny.cc/rosettalee)
Assumptions and Interpretations
• Mental Models
• Ladder of Inference
Belief
Conclusions
Selective Data
Observable Data
• ...
1. What did you see/hear (raw data)?
2. What are your personal filters (cultural
values, norms, identifiers, experiences)?...
Rosetta Eun Ryong Lee (http://tiny.cc/rosettalee)
Developmental Model of
Intercultural Sensitivity
“To be culturally effective doesn’t
mean you are an authority in the
values and beliefs of every culture.
What it means is...
Final Questions or Comments?
Rosetta Eun Ryong Lee (http://tiny.cc/rosettalee)
Resources
• “Stereotype Threat” by Joshua Aronson
• David K. Berlo, The Process of Communication (New York: Holt,
Rinehart...
Presenter Information
Rosetta Eun Ryong Lee
6th Faculty and
Professional Outreach
Seattle Girls’ School
2706 S Jackson Str...
Upcoming SlideShare
Loading in …5
×

Packer Collegiate Institute Cross Cultural Communication

162
-1

Published on

1 Hour Session delivered to Faculty at Packer Collegiate Institute. Description - Cross Cultural Communication
Humans communicate on many levels: spoken language, tone, body language, style and personality. The fact that we have complex cultural identities and a host of differing past experiences increases the probability of cross-cultural miscommunications. This workshop presents major cross-cultural communication theories, ways that cultural values, power, privilege and differences affect the way we communicate, tools for questioning assumptions, and ways to improve cross-cultural communications skills.

Published in: Education
0 Comments
0 Likes
Statistics
Notes
  • Be the first to comment

  • Be the first to like this

No Downloads
Views
Total Views
162
On Slideshare
0
From Embeds
0
Number of Embeds
0
Actions
Shares
0
Downloads
0
Comments
0
Likes
0
Embeds 0
No embeds

No notes for slide

Packer Collegiate Institute Cross Cultural Communication

  1. 1. Packer Collegiate Institute Rosetta Eun Ryong Lee Seattle Girls’ School What I Said and What I Meant: Cross Cultural Communication Rosetta Eun Ryong Lee (http://tiny.cc/rosettalee)
  2. 2. About Seattle Girls’ School Rosetta Eun Ryong Lee (http://tiny.cc/rosettalee)
  3. 3. Agenda  Cross Cultural Communication  Cultural Values, Norms of Behavior, and Communication  Cultural Identifiers, Power, and Communication  So What? Now What? Rosetta Eun Ryong Lee (http://tiny.cc/rosettalee)
  4. 4. Dimensions of Identity and Culture This model of identifiers and culture was created by Karen Bradberry and Johnnie Foreman for NAIS Summer Diversity Institute, adapted from Loden and Rosener’s Workforce America! (1991) and from Diverse Teams at Work, Gardenswartz & Rowe (SHRM 2003). Rosetta Eun Ryong Lee (http://tiny.cc/rosettalee)
  5. 5.  What is it?  How is it Different from Intercultural Communication?  CCC Theories – Face-Negotiation Theory – Conversational Constraints Theory – Expectancy Violation Theory – Anxiety/Uncertainty Management Theory – Communication Accommodation Theory Cross Cultural Communication Rosetta Eun Ryong Lee (http://tiny.cc/rosettalee)
  6. 6. Individual - Collectivistic Low Context - High Context Task - Relationship Low Uncertainty - High Uncertainty Vertical - Horizontal Dimensions of Variability Rosetta Eun Ryong Lee (http://tiny.cc/rosettalee)
  7. 7.  Personality Orientation  Individual Values - Allocentric - Idiocentric  Self Construal - Independent - Interdependent  Individual Socialization  Cultural Norms and Rules Factors that Influence Rosetta Eun Ryong Lee (http://tiny.cc/rosettalee)
  8. 8. Cultural Values Norms, and Rules  Values  Value Priorities  Norms of Behavior  Non-Verbal Communication Rosetta Eun Ryong Lee (http://tiny.cc/rosettalee)
  9. 9. CulturalValueDifferences RELATIONAL Individualism self-reliance, independence (selfish) Collectivism group interdependence (mindless follower) Informality directness, give and take discussion (rude and abrupt) Formality indirectness, protect "face" (stiff and impersonal) Competition individual achievement (egotistical, show-off) Cooperation group achievement (avoiding doing work or taking responsibility) AUTHORITY Egalitarianism fairness, belief in equal opportunity (being picky, on a soapbox) Hierarchy privilege of status or rank (power hungry or avoiding accountability) TEMPORAL Use of Time "Time is money" (doesn’t get the important things in life) Passage of Time "Time is for life" (lazy and irresponsible) Change/Future Adaptability ensures survival (muckraker, stirs up trouble) Tradition/Past Stability ensures survival (old-school, afraid of change) ACTIVITY Action orientation "Make things happen" (rushes without thinking) "Being" orientation "Let things happen" (indecisive and slow) Practicality Efficiency is always best (impersonal and unscrupulous) Idealism Always maintain principles (naïve and impractical) Rosetta Eun Ryong Lee (http://tiny.cc/rosettalee)
  10. 10. Discussion: My Style In hearing about communication differences, what would you describe as your cultural communication style? Have you noticed stark differences compared to others? Rosetta Eun Ryong Lee (http://tiny.cc/rosettalee)
  11. 11. Identifiers, Power, and Communication Internalized Oppression/Dominance Stereotype Threat Microaggressions/Accumulated Impact Code/Mode Switching Fish Seeing the Water “Norm” “Normal” “Good” “Intent” versus “Impact” Rosetta Eun Ryong Lee (http://tiny.cc/rosettalee)
  12. 12. So What? Now What? Rosetta Eun Ryong Lee (http://tiny.cc/rosettalee)
  13. 13. Assumptions and Interpretations • Mental Models • Ladder of Inference Belief Conclusions Selective Data Observable Data • Tools of Action Rosetta Eun Ryong Lee (http://tiny.cc/rosettalee)
  14. 14. 1. What did you see/hear (raw data)? 2. What are your personal filters (cultural values, norms, identifiers, experiences)? 3. What was your interpretation of what you saw/heard (inference)? 4. How did you feel as a result? 5. What do you want? Checking Assumptions and Interpretations: Steps to Analyze Rosetta Eun Ryong Lee (http://tiny.cc/rosettalee)
  15. 15. Rosetta Eun Ryong Lee (http://tiny.cc/rosettalee) Developmental Model of Intercultural Sensitivity
  16. 16. “To be culturally effective doesn’t mean you are an authority in the values and beliefs of every culture. What it means is that you hold a deep respect for cultural differences and are eager to learn, and willing to accept, that there are many ways of viewing the world” Okokon O. Udo Cultural Effectiveness Rosetta Eun Ryong Lee (http://tiny.cc/rosettalee)
  17. 17. Final Questions or Comments? Rosetta Eun Ryong Lee (http://tiny.cc/rosettalee)
  18. 18. Resources • “Stereotype Threat” by Joshua Aronson • David K. Berlo, The Process of Communication (New York: Holt, Rinehart, and Winston, 1960) • Brenda J. Allen, Difference Matters: Communicating Social Identity • William Gudykunst, Cross-Cultural and Intercultural Comunication • Milton Bennett, PhD, Intercultural Communication Institute www.intercultural.org • National Coalition Building Institute • “Non-Verbal Communication Across Cultures” by Erica Hagen, Intercultural Communication Resources • Thiagi.com • Thrive! Team Dynamics • Nonverbal Violations 
by Stella Ting-Toomey • http://www.analytictech.com/mb021/action_science_ history.htm Rosetta Eun Ryong Lee (http://tiny.cc/rosettalee)
  19. 19. Presenter Information Rosetta Eun Ryong Lee 6th Faculty and Professional Outreach Seattle Girls’ School 2706 S Jackson Street Seattle WA 98144 (206) 805-6562 rlee@seattlegirlsschool.org http://tiny.cc/rosettalee Rosetta Eun Ryong Lee (http://tiny.cc/rosettalee)

×