Hillcrest School Cross Cultural Communication

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3 hour session delivered to Hillcrest School, Renton School District. Humans communicate on many levels: spoken language, tone, body language, style and personality. The fact that we have complex cultural identities and a host of differing past experiences increases the probability of cross-cultural miscommunications. This workshop presents major cross-cultural communication theories, ways that cultural values, power, privilege and differences affect the way we communicate, tools for questioning assumptions, and ways to improve cross-cultural communications skills.

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Hillcrest School Cross Cultural Communication

  1. 1. Hillcrest School January 28, 2011 Rosetta Eun Ryong Lee What I Said and What I Meant: Cross Cultural Communication Rosetta Eun Ryong Lee (http://sites.google.com/site/sgsprofessionaloutreach/)
  2. 2. About Seattle Girls’ School Rosetta Eun Ryong Lee Rosetta Eun Ryong Lee Rosetta Eun Ryong Lee Rosetta Eun Ryong Lee (http://sites.google.com/site/sgsprofessionaloutreach/) Rosetta Eun Ryong Lee (http://sites.google.com/site/sgsprofessionaloutreach/)
  3. 3. Agenda <ul><li>Cross Cultural Communication </li></ul><ul><li>Exercise: Yin-Yang Telephone </li></ul><ul><li>Cultural Norms, Behaviors, and Communication </li></ul><ul><li>Exercise: Non-Verbal Violations </li></ul><ul><li>Break </li></ul><ul><li>Cultural Identifiers, Power, and Communication </li></ul><ul><li>Exercise: Whispers </li></ul><ul><li>Break </li></ul><ul><li>Cross Cultural Communication Skills </li></ul><ul><li>Discussion: How Can I Apply All This? </li></ul><ul><li>Resources </li></ul>Rosetta Eun Ryong Lee (http://sites.google.com/site/sgsprofessionaloutreach/)
  4. 4. <ul><li>What is it? </li></ul><ul><li>How is it Different from Intercultural Communication? </li></ul><ul><li>CCC Theories </li></ul><ul><ul><li>Face-Negotiation Theory </li></ul></ul><ul><ul><li>Conversational Constraints Theory </li></ul></ul><ul><ul><li>Expectancy Violation Theory </li></ul></ul><ul><ul><li>Anxiety/Uncertainty Management Theory </li></ul></ul><ul><ul><li>Communication Accommodation Theory </li></ul></ul>Cross Cultural Communication Rosetta Eun Ryong Lee (http://sites.google.com/site/sgsprofessionaloutreach/)
  5. 5. <ul><li>Individual - Collectivistic </li></ul><ul><li>Low Context - High Context </li></ul><ul><li>Masculinity - Femininity </li></ul><ul><li>Low Uncertainty - High Uncertainty </li></ul><ul><li>Vertical - Horizontal </li></ul>Dimensions of Variability Rosetta Eun Ryong Lee (http://sites.google.com/site/sgsprofessionaloutreach/)
  6. 6. <ul><li>Person 1: Write a direct statement, pass the card </li></ul><ul><li>Person 2: Interpret and rewrite indirect version, pass your card </li></ul><ul><li>Person 3: Interpret and rewrite direct version, pass your card </li></ul><ul><li>Person 4: Interpret and rewrite indirect version, pass your card </li></ul><ul><li>And so on, until everyone at the table has written. </li></ul><ul><li>Compare Statements </li></ul><ul><li>NOTE: When not writing your statement or translation, please converse about your own cultural communication style according to your learning so far. </li></ul>Exercise: Yin-Yang Telephone Rosetta Eun Ryong Lee (http://sites.google.com/site/sgsprofessionaloutreach/)
  7. 7. Debrief: Yin-Yang Telephone <ul><li>How well did the statement retain its meaning? </li></ul><ul><li>Did understanding the difference between direct and indirect communication affect your interpretation and phrasing? </li></ul><ul><li>Have you seen the direct/indirect communication dynamic play out in your life? Please share. </li></ul>Rosetta Eun Ryong Lee (http://sites.google.com/site/sgsprofessionaloutreach/)
  8. 8. <ul><li>Personality Orientation </li></ul><ul><li>Individual Values </li></ul><ul><li>Self Construal </li></ul><ul><li> - Independent </li></ul><ul><li> - Interdependent </li></ul><ul><li>Individual Socialization </li></ul><ul><li>Cultural Norms and Rules </li></ul>Factors that Influence Rosetta Eun Ryong Lee (http://sites.google.com/site/sgsprofessionaloutreach/)
  9. 9. Cultural Values Norms, and Rules <ul><li>Values </li></ul><ul><li>Value Priorities </li></ul><ul><li>Norms of Behavior </li></ul><ul><li>Non-Verbal Communication </li></ul>Rosetta Eun Ryong Lee (http://sites.google.com/site/sgsprofessionaloutreach/)
  10. 10. Cultural Value Differences Rosetta Eun Ryong Lee Rosetta Eun Ryong Lee Rosetta Eun Ryong Lee Rosetta Eun Ryong Lee (http://sites.google.com/site/sgsprofessionaloutreach/) Rosetta Eun Ryong Lee (http://sites.google.com/site/sgsprofessionaloutreach/)
  11. 11. Exercise: Non-Verbal Violations <ul><li>1: Please pick a partner and stand. </li></ul><ul><li>2: Begin to converse about your summer activities. </li></ul><ul><li>3: You will receive a piece of paper describing nonverbal behaviors. </li></ul><ul><li>4: Scan the piece of paper. Do not share the information. </li></ul><ul><li>5: INCREMENTALLY dramatize the nonverbal behavior. </li></ul><ul><li>6: Make note of thoughts or feelings you experience. </li></ul>Rosetta Eun Ryong Lee (http://sites.google.com/site/sgsprofessionaloutreach/)
  12. 12. Debrief: Nonverbal Violations <ul><li>Did the INTENT of your described behaviors allow you to display them more enthusiastically? </li></ul><ul><li>What was the IMPACT of the behaviors of your partner? </li></ul><ul><li>Did knowing that “odd” behaviors may be part of the exercise help you accept your partner’s behavior? </li></ul><ul><li>In working with people from various communities, what do you take away from this exercise? </li></ul>Rosetta Eun Ryong Lee (http://sites.google.com/site/sgsprofessionaloutreach/)
  13. 13. Break Rosetta Eun Ryong Lee (http://sites.google.com/site/sgsprofessionaloutreach/)
  14. 14. Identifiers, Power, and Communication <ul><li>Internalized Oppression/Dominance </li></ul><ul><li>Stereotype Threat </li></ul><ul><li>Accumulated Impact </li></ul><ul><li>Code/Mode Switching </li></ul><ul><li>Fish Seeing the Water </li></ul><ul><li>“ Normal” versus “Good” </li></ul><ul><li>“ Intent” versus “Impact” </li></ul>Rosetta Eun Ryong Lee (http://sites.google.com/site/sgsprofessionaloutreach/)
  15. 15. Exercise : Whispers Rosetta Lee, Adapted from “Double Talk,” Thiagi.com Rosetta Eun Ryong Lee (http://sites.google.com/site/sgsprofessionaloutreach/)
  16. 16. Exercise : Whispers <ul><li>Form groups of 3. </li></ul><ul><li>Decide who will be A, B, or C. </li></ul><ul><li>Person A reads “whisper script 1.” Based on the instructions, whisper into Person B’s ear. Persons B and C hold a 3-minute conversation about their learning from the workshop that they found most interesting. </li></ul>Rosetta Lee, Adapted from “Double Talk,” Thiagi.com Rosetta Eun Ryong Lee Rosetta Eun Ryong Lee Rosetta Eun Ryong Lee Rosetta Eun Ryong Lee (http://sites.google.com/site/sgsprofessionaloutreach/) Rosetta Eun Ryong Lee (http://sites.google.com/site/sgsprofessionaloutreach/)
  17. 17. Exercise : Whispers <ul><li>ROUND 2 </li></ul><ul><li>Person B reads “whisper script 2.” Based on the instructions, whisper into Person C’s ear. Persons C and A hold a 3-minute conversation about their respective families. </li></ul>Rosetta Lee, Adapted from “Double Talk,” Thiagi.com Rosetta Eun Ryong Lee
  18. 18. Exercise : Whispers <ul><li>ROUND 3 </li></ul><ul><li>Person C reads “whisper script 3.” Based on the instructions, whisper into Person A’s ear. Persons A and B hold a 3-minute conversation about their career hopes and aspirations. </li></ul>Rosetta Lee, Adapted from “Double Talk,” Thiagi.com Rosetta Eun Ryong Lee (http://sites.google.com/site/sgsprofessionaloutreach/)
  19. 19. Debrief: Whispers Rosetta Eun Ryong Lee Rosetta Eun Ryong Lee Rosetta Eun Ryong Lee Rosetta Eun Ryong Lee (http://sites.google.com/site/sgsprofessionaloutreach/) Rosetta Eun Ryong Lee (http://sites.google.com/site/sgsprofessionaloutreach/) <ul><ul><ul><li>How did the whispers in your ear affect your communication? </li></ul></ul></ul><ul><ul><ul><li>How did the whispers in the your partner’s ear affect your interpretation of the his/her words and demeanor? </li></ul></ul></ul><ul><ul><ul><li>3. Were elements of this exercise familiar? How did (and which of ) your identities make this exercise more/less so? </li></ul></ul></ul><ul><ul><ul><li>4. Please share a personal experience (if any) as applies to any of the following: </li></ul></ul></ul><ul><ul><ul><ul><li>a. Internalized Oppression/Dominance </li></ul></ul></ul></ul><ul><ul><ul><ul><li>b. Stereotype Threat </li></ul></ul></ul></ul><ul><ul><ul><ul><li>c. Accumulated Impact </li></ul></ul></ul></ul><ul><ul><ul><ul><li>d. Code/Mode Switching </li></ul></ul></ul></ul><ul><ul><ul><ul><li>e. Fish Seeing the Water </li></ul></ul></ul></ul><ul><ul><ul><ul><li>f. Norm to Normal to Good </li></ul></ul></ul></ul><ul><ul><ul><ul><li>g. “I n tent ” versus “I m pact ” </li></ul></ul></ul></ul>
  20. 20. Break Rosetta Eun Ryong Lee (http://sites.google.com/site/sgsprofessionaloutreach/)
  21. 21. Cross Cultural Communication Skills <ul><li>• Know Dimensions of Variability </li></ul><ul><li>• Learn Cultural Values and Norms </li></ul><ul><li>• Examine Cultural Identities, Power, and Privilege </li></ul><ul><li>• Know Your Own Place in these Elements </li></ul><ul><li>• Practice Effective Communication Models </li></ul><ul><li>• Be able to Adjust and Accommodate for Others Based on Knowledge </li></ul>Rosetta Eun Ryong Lee (http://sites.google.com/site/sgsprofessionaloutreach/)
  22. 22. Effective Communication Models Common Threads <ul><li>SUPPORTIVE DEFENSIVE </li></ul><ul><li>Description Evaluation </li></ul><ul><li>Problem-Orientation Control </li></ul><ul><li>Spontaneity Strategy </li></ul><ul><li>Empathy Neutrality </li></ul><ul><li>Equality Superiority </li></ul><ul><li>Provisionalism Certainty </li></ul>Brenda J. Allen, Difference Matters: Communicating Social Identity Rosetta Eun Ryong Lee (http://sites.google.com/site/sgsprofessionaloutreach/)
  23. 23. Berlo’s Communication Model Rosetta Eun Ryong Lee (http://sites.google.com/site/sgsprofessionaloutreach/)
  24. 24. Assumptions and Interpretations <ul><li>• Mental Models </li></ul><ul><li>• Ladder of Inference </li></ul><ul><li>Belief </li></ul><ul><li>Conclusions </li></ul><ul><li>Selective Data </li></ul><ul><li>Observable Data </li></ul><ul><li>• Tools of Action </li></ul>Rosetta Eun Ryong Lee (http://sites.google.com/site/sgsprofessionaloutreach/)
  25. 25. <ul><li>1. What did you see/hear (raw data)? </li></ul><ul><li>2. What are your personal filters (cultural values, norms, and identifiers)? </li></ul><ul><li>3. What was your interpretation of what you saw/heard (inference)? </li></ul><ul><li>4. How did you feel as a result? </li></ul><ul><li>5. What do you want? </li></ul>Checking Assumptions and Interpretations: Steps to Analyze Rosetta Eun Ryong Lee Rosetta Eun Ryong Lee Rosetta Eun Ryong Lee Rosetta Eun Ryong Lee Rosetta Eun Ryong Lee (http://sites.google.com/site/sgsprofessionaloutreach/) Rosetta Eun Ryong Lee (http://sites.google.com/site/sgsprofessionaloutreach/)
  26. 26. Developmental Model of Intercultural Sensitivity (DMIS) Schematic Continuum of Cross-Cultural Fluency and Competence Rosetta Eun Ryong Lee (http://sites.google.com/site/sgsprofessionaloutreach/)
  27. 27. <ul><li>1. How do you see materials from this workshop applying to your roles? </li></ul><ul><li>2. What questions do you still have? </li></ul><ul><li>3. What are your personal action steps? </li></ul>Discussion: How Will I Apply All This? Rosetta Eun Ryong Lee Rosetta Eun Ryong Lee Rosetta Eun Ryong Lee Rosetta Eun Ryong Lee Rosetta Eun Ryong Lee (http://sites.google.com/site/sgsprofessionaloutreach/) Rosetta Eun Ryong Lee (http://sites.google.com/site/sgsprofessionaloutreach/)
  28. 28. <ul><li>“ To be culturally effective doesn’t mean you are an authority in the values and beliefs of every culture. What it means is that you hold a deep respect for cultural differences and are eager to learn, and willing to accept, that there are many ways of viewing the world” </li></ul><ul><li>Okokon O. Udo </li></ul>Cultural Effectiveness Rosetta Eun Ryong Lee (http://sites.google.com/site/sgsprofessionaloutreach/)
  29. 29. Final Questions or Comments? Rosetta Eun Ryong Lee (http://sites.google.com/site/sgsprofessionaloutreach/)
  30. 30. Resources <ul><li>• “ Stereotype Threat” by Joshua Aronson </li></ul><ul><li>• David K. Berlo, The Process of Communication (New York: Holt, Rinehart, and Winston, 1960) </li></ul><ul><li>• Brenda J. Allen, Difference Matters: Communicating Social Identity </li></ul><ul><li>• William Gudykunst, Cross-Cultural and Intercultural Comunication </li></ul><ul><li>• Milton Bennett, PhD, Intercultural Communication Institute www.intercultural.org </li></ul><ul><li>• National Coalition Building Institute </li></ul><ul><li>• “ Non-Verbal Communication Across Cultures” by Erica Hagen, Intercultural Communication Resources </li></ul><ul><li>• Thiagi.com </li></ul><ul><li>• Thrive! Team Dynamics </li></ul><ul><li>• Nonverbal Violations 
by Stella Ting-Toomey </li></ul><ul><li>• h ttp://www.analytictech.com/mb021/action_science_ history.htm </li></ul>Rosetta Eun Ryong Lee (http://sites.google.com/site/sgsprofessionaloutreach/)
  31. 31. Presenter Information <ul><li>Rosetta Eun Ryong Lee </li></ul><ul><li>6th Faculty and </li></ul><ul><li>Professional Outreach </li></ul><ul><li>Seattle Girls’ School </li></ul><ul><li>2706 S Jackson Street </li></ul><ul><li>Seattle WA 98144 </li></ul><ul><li>(206) 709-2228 x 219 </li></ul><ul><li>[email_address] </li></ul><ul><li>http://sites.google.com/site/sgsprofessionaloutreach/ </li></ul>Rosetta Eun Ryong Lee Rosetta Eun Ryong Lee (http://sites.google.com/site/sgsprofessionaloutreach/)

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