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Social Customer Self Service

by Head of Strategy & Transformation at Dachis Group London on Jan 13, 2010

  • 2,698 views

Using social collaboration tools and social media to lower the cost of customer contact / call center support. ...

Using social collaboration tools and social media to lower the cost of customer contact / call center support.

Presentation for IFA Life Social Media in Financial Services in London (13 January 2010).

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Social Customer Self Service Social Customer Self Service Presentation Transcript