Keeping Users Happy

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Lee Munroe's presentation at Barcamp Belfast 08

Lee Munroe's presentation at Barcamp Belfast 08

More in: Technology , Design
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  • 1. “ Something web designy” Keeping users happy
  • 2. [email_address]
  • 3. 1. Communication
  • 4. Source: moo.com Friendly language
  • 5. Source: moo.com Friendly language
  • 6. Source: flickr.com/photos/duncan/ Touch points
  • 7. Source: thebigwordproject.com Touch points
  • 8. Source: thebigwordproject.com Touch points
  • 9. Source: thebigwordproject.com Touch points
  • 10. 2. KICS (Keep It Clear Stupid)
  • 11. Book: Yes! 50 Secrets from the Science of Persuasion Yes!
  • 12. Source: http://www.flickr.com/photos/_vina Limit choice
  • 13. Source: wordpress.org Where’s the banana?
  • 14. Source: thebigwordproject.com Where’s the banana?
  • 15. 3. Association leemunroe.com
  • 16. Source: http://www.youtube.com/watch?v=-w9aVkQghQA We all associate
  • 17. Source: amazon.co.uk Shops
  • 18. Source: smashingmagazine.com Blogs
  • 19. 4. Sign-up forms
  • 20. Source: freshbooks.com Barrier to entry
  • 21. Source: ny times.com Barrier to entry
  • 22. Source: 37signals.com Instant feedback
  • 23. 5. Defensive design
  • 24. Murphy’s Law: Whatever can go wrong, will go wrong Murphy’s Law
  • 25. Source: facebook.com Error messages
  • 26. Source: digg.com Help
  • 27. 404 pages
  • 28. Source: twitter.com 404 pages
  • 29. Source: leemunroe.com 404 pages
  • 30. Source: futureofwebapps.com Progress
  • 31. Source:last.fm Location
  • 32. Source: deviantart.com Breadcrumbs
  • 33.
    • Communication
    • Keep It Clear Stupid
    • Association
    • Sign-up Forms
    • Defensive Design
  • 34. [email_address]