95 theses from cluetrain manifesto

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95 theses from cluetrain manifesto

  1. 1. Cluetrain ManifestoCluetrain ManifestoCluetrain ManifestoCluetrain Manifesto De La Salle Creative Commons Attribution 1 1 95 Theses95 Theses95 Theses95 Theses FromFromFromFrom Cluetrain ManifestoCluetrain ManifestoCluetrain ManifestoCluetrain Manifesto Amit Kumar De La Salle – College of Saint Benilde This work is licensed under a Creative Commons Attribution-Noncommercial-Share Alike 3.0 Philippines License.Philippines License.
  2. 2. 2 2 1. Markets are conversations. - This statement tells that whatever happens in the market is the result from different conversations around it. Without conversations the market will not work as it supposed to be. People interact to know different suggestions, reactions, and comments to know what is happening in the market and to know the trend of products and services being offered. By knowing the simplest of things in the market, it can make a big change to a person and to his/her company. Also, the conversation has to be precise and not dull looking, because people tend to ignore these kinds of conversations because it means nothing to them. Also the person in the market has to be prepared to talk to the consumers so he can ask depending on the needs of the consumer. The conversations will have slight twist depending on the person you are talking to, if it would be a child, you will have to speak gently and know the child’s suggestions and comments so that the child will not run away. If the person you are talking to is an adult, then you will have to talk maturely so that the other person will not think of the conversation as a trick or a scam. Making conversations really matters depending on the person you are talking to, depending on the occasion, and the situation. By bringing the exact or the closest topic the consumer want, they will tend to listen and give more feedback and you can improve the services of products you are offering by studying the feedback of the consumers. 2. Markets consist of human beings, not demographic sectors. - This statement tells that the markets are composed of people, not some kind of study or research where you will base your products or services through it. People need to interact so that they can know what is really going on and to know the trend. The research might be accurate and appealing, but residing only on study will help less. If people act up and do their own kind of marketing, it is going to be much better than the study because the study phases out, and if a new trend comes, people will research again about it and make lots of documents which will phase out in no time. Markets will grow if human beings are there to serve and to fulfill the needs and wants of consumers, no study can track each and every need and want of each individual and it will be dependent on the employees who will be there in the market. Also, dividing the research work and compiling it at the end will surely work, but actual surveys given to fill up by consumers will help in bigger scale, since by surveys, the companies can know the feedback in real time and know the trend. Relying on study will not make the company future proof if a new trend comes. If other company released a product depending on the trend faster than your company, it will be a big fall for your company because you relied on the research which becomes obsolete.
  3. 3. 3 3 3. Conversations among human beings sound human. They are conducted in a human voice. - This statement tells that if conversations among human are given much priority than any survey or research, it will be accurate and the company will receive more feedback. Conversations are meant to be in person for the maximum effect, if surveys are given out and people will just fill in the blanks, it won’t do much, since people will write anything they want, and care less about the products, especially if it’s a new product. If the consumers were to talk with, they will usually tell the truth because conversations are effective in a way that other person will feel comfortable in any situation. If the employee talks to a consumer, the consumer will feel that he/she is being prioritized and will give more details in return. Also, if continuous reaction between employees and consumers occur, the effect will be great; those people will come back to your store and can even recommend to their friends and family. Also, they will become your loyal customers and eventually buy most of your products thus increasing the trust between the company and the consumers. Also, to maintain the kind of trust between consumers and company, the company should release products or offer services depending on the consumers’ needs and wants, the consumers won’t buy products which have no use to them. Feedback is a must to maintain the relationship between company and consumers, by having a feedback, company will be updated of what most of their loyal customers and not so loyal customers want. 4. Whether delivering information, opinions, perspectives, dissenting arguments or humorous asides, the human voice is typically open, natural, uncontrived. - This statement means that the human voice is the key to communicate efficiently. When we express or show our knowledge, we tend to say things freely rather than making things up. This statement also means that the reactions towards different kinds of scenarios is also part of the human behavior, since humans have emotions from which they express their feelings, if in any conversation a weird or different kind of reaction would come up, it is justifiable. We need to think before saying anything to other person so that the other person will not be shocked or feel embarrassed thus making a troublesome scenario for both of the parties involved. Having conversation means like opening up what you feel or think about the certain product or anything. You have the freedom to say anything you want but you have to keep in mind the feelings of the other person because he/she might feel ignored or not important. If saying a lie or cover up story in a conversation might occur, you have to go with the flow because the other person might know that he/she is being fooled and might ignore you. In the scenario of employee and customer in a store, the employee can actually know if the customer is saying truth or lie because of the expression and the tone of his/her voice. People tend to say lie in different scenarios just to get over with the situation, but these kinds of actions actually brings more problems than benefits.
  4. 4. 4 4 5. People recognize each other as such from the sound of this voice. - This statement means that in communication, we express our thoughts freely and in good way. The voices mean that each and every person is unique; they have different sound and can express their thoughts and feeling in different manners. Every day we hear different kinds of voices and sounds, we tend to think if those voices are the real one coming from the person himself or just pretending. In market, we need to express the real thoughts instead fooling other person into buying the said product, which can result in conflict. In doing business, we need to say the real thing, we have to act up and say what is really going on just to stabilize the business and make it last longer than anyone else’ business. If we hear the voice of other person and we think that voice is the true tone coming out, we tend to listen and think about it again and again, it’s like making an impact. We need voice in business so everyone can know what is going on and what will happen in near future, we cannot just command and give orders to anyone without voice; it will be like talking to no one since we cannot express ourselves freely. The voice is unique in every individual, the voice also makes difference when talking to bunch of people, because if you speak loud and clear, people will listen and give feedback because they will think that you are confident and saying the truth, thus increasing the value and reputation of the company. 6. The Internet is enabling conversations among human beings that were simply not possible in the era of mass media. - This statement means that the internet has helped us in a big scale. Through internet, we can now talk to someone who is on the other side of the world. Also, the communication is very fast and reliable. We can call anyone through internet without paying anything. The world now has adopted internet as one of the “needs” of everyone and cannot live without it. If internet would be gone from our lives, our state as human beings will return to its old self where internet was not known. Through internet, the businesses and small companies have gotten lot of benefits, and even the common people who have internet at home from where they can access any website they want and can chat or call anyone they want. We, human beings, have already made internet and technology part of our lives and cannot live without it. The internet has helped us students in role of research; we can now search for anything at home, instead going to library or other places. The internet is also the library for e-books, thousands of books can be fitted in just a 3.5” metal disk instead of putting a library for thousands of books where lot of space will be consumed thus decreasing the convenience. The internet has become global, we can now express ourselves freely and talk to anyone with no danger, our communication and social skills have gotten better because of the internet. The internet has given us the opportunity to express our thoughts freely to the world without having to go outside.
  5. 5. 5 5 7. Hyperlinks subvert hierarchy. - This statement means that the hyperlinks bypass the institution’s control. But not always, since the hyperlinks are used in webpages, it directs you to other page and opens a new content. It is just basically another people homepage we are visiting, other people controls the website and change the content whenever they want for other people to see. These links are like connections in real world, one link directs us to another, and the another link directs us to more links, it is like connections in real world in terms of group of people, when we get into a group, we are in a different place, like in the websites, then we tend to know more about the group and they can link us to other people if there is something we think might be interesting. In websites, these links or pages must be managed from time to time, because the trend changes in internet so fast, we need to compete with trend and or be ahead of it so we can gain advantages instead or loss. But these links sometimes brings the users to unwanted websites, websites which are basically for scam or have malicious program which can spread into your machine, these websites are like some people in reality, there are lots of scammers in real world by which they persuade other people in return for a greater value. There are also hackers in real world which are basically the thieves, in the internet, those are the information stealers from which they can sell to other people or use it for own personal reasons. 8. In both internetworked markets and among intranetworked employees, people are speaking to each other in a powerful new way. - This statement means that the new era of communication has begun. People now have more understand of different things than the past. People now tend to find different ways of communication for convenience. Since internet is of huge scale, it will be much difficult to find a person, that’s why the intranet is there to compile those who are in a same company or group for them to communicate and share different ideas easily, and of course, it will be private into that group. In market, we use internet so that we can know the prices and different information about the products, and we use intranet for specific groups of people to interact. Intranet is there for specific people in a company to share info rather than the information to leak because of internet which might make issues to the specific company. We need to be connect to other groups of people so that we will be updated to the happenings in the world, since the trend is changing rapidly, we need to step up just to be in the level of other so that we can have feedback from them and bring success to our company. When we interact with other people, we do not watch to get distracted or interfered, that’s why there are different types of applications and ways on how to follow this technique. If the company uses intranet within their facility, it will be much better for them because the data transfer will be fast and secure.
  6. 6. 6 6 9. These networked conversations are enabling powerful new forms of social organization and knowledge exchange to emerge. - This statement means that the more network conversations are being used, the more forms of type of social organizations are formed, because people always find a way to make different kinds of topics and such for them and other to do something in past time or for their own personal work. These new forms are there to aware other people also that we should not limit ourselves to the things being offered to us, we should always think different ways and do different things from which we can gain benefits and help others as well. Also, we need to exchange ideas with each other so that we can give information to others and also receive information from others in that way, the bond will be there and from that you can help each other. By doing these kinds of acts, it can save time and money; also you can gain more friends and trust. If we were to find different ways to talk to other people and gain information, we can also utilize the same aspect in our business so that whole bunch of people will also benefit and can benefit also the company in return. By using different kinds of techniques in conversations, we also gain knowledge on how to deal with different people, like if the person you are talking to is serious, and then you have to be serious and talk like professionally rather than amateur. By doing these simple things, we can actually gain more respect and knowledge that we never thought of. 10. As a result, markets are getting smarter, more informed, more organized. Participation in a networked market changes people fundamentally. - This statement means that the markets these days are fast, the traditional ways of marketing is losing and the new trend of marketing is taking place. The markets these days are always aware of what might happen if they update or bring new products, or even service, they use research and tools by which they can know the future of the business if the same thing goes on and on. Back then, internet was not available to everyone, that’s why people were having trouble flowing with the trend and the new products and services offered, now the internet has spread all over, people are aware and being informed about the latest happenings all over the place and world. Markets are organized in a way that they form groups or sectors in each and every section of company just to make the process easier and continuous. Markets have become smarter in a way that they are finding different ways just to release their products to consumers and for the consumers to actually believe the products power. Also, participating in the market also helps the consumers, because they can be aware of the new released products of the specific company and can know the best deals immediately. Marketing should be straight to the point and must be appropriate for every audience, because everyone will be there to criticize the product and to know the difference of the products to other products. It is best to say the truth in marketing rather than fooling the customers just to get their money instead of trust and loyalty.
  7. 7. 7 7 11. People in networked markets have figured out that they get far better information and support from one another than from vendors. So much for corporate rhetoric about adding value to commoditized products. - This statement means that by using the technology, people are always up to date, employees are getting benefits, and also the consumers get benefits. Because everyone is putting information on the internet, it is much easier to find details and prices of products than going to a store. Also, by using internet, people can send feedback to the companies or the sellers much faster and can communicate with no problem. By using the internet, people are comfortable because the transaction is faster, secure and reliable. Also, by using the internet, people gets experience on how to deal with online market and they can use some of the tricks of their own just to meet their standards. We just can’t rely solely on the vendors, because sometimes they trick the consumers just to sell their products, but by using internet, we can share our knowledge and experiences so that we can know what is really going on and what to do in such scenarios. By using the technologies we have, we can be aware of the happenings around us and we can react fast even on any situation. Customers want cheap products, also the reliability and trust for the company, that’s why they research and ask their friends and family members about the products they will be buying. By using internet, we will be aware of the recent prices and trends, because of the vast information in the internet, customers have different varieties of choices and prices from which they can choose. 12. There are no secrets. The networked market knows more than companies do about their own products. And whether the news is good or bad, they tell everyone. - This statement means that the use of internet is almost like a need for a better understanding of products and its prices. Sometimes the vendors and advertisements by the companies tell lies, but by the use of internet, we can know the advantages and disadvantages of the products, because we can share knowledge and thoughts of the said products to the other users on the internet. Networked markets usually bring offers like discounts and other special promos for the users to take advantage. By having these promos, the consumers are somewhat forced to buy those products, forced by their own will. Sometimes companies don’t know that their products are having negative effects on people, and those people who are having those negative effects tell usually to their friends first than the companies, this is where the downfall of company usually begins, and they forget to get feedback for the consumers. Those companies think that they have research about their product and can sell directly to the consumers without having to test it. By using the internet technology, information can be shared easily, blogs are written to share thoughts and experiences, forums are there for users to interact on any topic they like, sometimes, people start their own website just to inform about anything they like. If companies start to focus more on feedback and customer satisfaction, they have to monitor those customers and products from time to time because they are the key for the big and small businesses to grow.
  8. 8. 8 8 13. What's happening to markets is also happening among employees. A metaphysical construct called "The Company" is the only thing standing between the two. - This statement means that the behavior and skills shown in the market is almost same as the skills of employees. Also, whatever is happening to the state of the market, whether gain or lose, the employees are affected, since they are the front men of the companies to reach the outside world. The company in this statement means the organization as a whole, employees work in companies to gain something in return, also, the companies need employees to reach the outside world or the markets, for them to work together, they have to know the good and bad effects of each other and need to learn how to bypass those effects. There must be a way on how companies treat their employees, the conversations must be smooth and open for everyone to be aware about the situation. If the companies treat their workers or employees in a good way, they employees will treat other people in market the same way, they are taught to act professionally. And if the companies don’t treat the employees in a good way, the employees will take revenge by bringing loss to the company by drawing the customers far from the company. Also, employees are human beings, if they are not treated equally, they will not work well because they know that they are not important. Sometimes companies also control the employees in a brute fashion, they tend to hold the freedom of employees and turn them into robots that will follow their leaders at any time. 14. Corporations do not speak in the same voice as these new networked conversations. To their intended online audiences, companies sound hollow, flat, literally inhuman. - This statement means that the style of corporations is very old. They tend to ignore the comments and suggestions from their customers. Their work is old fashioned. They don’t understand the power and the convenience they can have if they use the technology and give focus to their customers. The companies always think of the money and the benefits they will have in return, they always forget the customers who are the main objective of the business, greed is always in front row for the businesses, by letting greed take control, they forget the essence of doing business and making their customers the top priority. The companies always target the specific amount of people instead of all, example of this would be the expensive clothes, the companies will sell clothes in expensive amount for rich people, but the poor people will be left behind, the companies don’t think outside the box, they always have definite amount of knowledge about their business and it stays that way until the end. Their way of thinking doesn’t change. Feedback from online audience is reliable and easier, since there are many systems to record the feedback and make a data out of it, the companies don’t go the easier way. Sometimes, the feedback from companies is almost vague. If companies would build business in internet, they will have to act and transact normally and let the customers feel that they are being focus and heard. In that way, the customers will give more feedback about the products and even suggest making the products better.
  9. 9. 9 9 15. In just a few more years, the current homogenized "voice" of business—the sound of mission statements and brochures—will seem as contrived and artificial as the language of the 18th century French court. - This statement means that if the companies’ way of work will still remain the same, they will have no place for business in future. Because the old way of work and the new trend is far from each other, the new trend means using technologies, internet, and unique way of delivering the information to customers, but the old way is placing some ads, and going to the store just to buy. If companies will do that same trick these years, they will be out from competition in no time, since they don’t follow the trend and be updated on what’s going on. This is the age of technology, the age of internet, customers are waiting for the companies to release their products online and give more information about it, but companies are sticking to their old lousy ways of advertising it. Companies don’t care about the customers want, all they need is money. They always think of profit, I admit that profit is every business’ goal, but thinking about profit and just ignoring the people wants and needs is just absurd. Customers should be the priority of all companies because if the customers are satisfied, the money will come automatically. By using internet as the voice of companies, thousands or millions of people will see your products and eventually buy if it suits them. Companies just need to change the way they deal with their customers and the market for them to gain trust and loyalty of their customers. 16. Already, companies that speak in the language of the pitch, the dog-and-pony show, are no longer speaking to anyone. - This statement means that the companies are somewhat ignoring the people’s comments and feedback, or maybe they just can’t relate to the people’s thinking or their needs. The companies which consists of employees, high official members, machines, etc… they maybe are having difficult time reaching to their audience because the companies are being left behind in terms of communication skills, they think that old ways of reaching their customers are enough already to satisfy the company and the customers. But there are great companies who focus on their customers, they needs and wants of their customers, they show to their customers that they are being heard. Companies now use internet to reach their customers, making twitter accounts, facebook, and other social networking sites. By using these kinds of sites, customers can freely suggest or comment on the company’s services and products, and those companies can immediately be informed and can do something about it immediately for them to gain more profit and decrease the loss. Companies use these sites also for advertisements so that their products will be online and for millions of people to see and comment. Companies need to change their style of selling products from time to time; they need to follow the technology or trend that is being used now. Sometimes, the advertisements are somewhat wrong in terms of the features or the advantages of the said product, maybe the companies are fooling the people. In order for the companies to reach their customers, they need to make a move immediately before they are being dominated by the competing companies.
  10. 10. 10 10 17. Companies that assume online markets are the same markets that used to watch their ads on television are kidding themselves. - This statement means that the companies who thought the ads found in the real life and the ads in internet are the same are not aware of the online community. The ads found on the television, billboards, newspaper, etc. are somewhat vague, to extent that no backup is given to those kinds of ads, there is no proof that those products really work. The online community is smart these days, there are forums all over the internet where you can join and start asking questions, those people who know about the said product can join your conversation and comment about it, by these kinds of interaction online, there is backup and evidence about the product given, also the interaction online is so great that you can almost ask anything and receive many answers, great answers. Those ads we found on television, newspaper, billboards, radio, etc. don’t show the backup or proof about the said features, they just show the product and tell what it does, nothing is said more about the product. Making ads on television makes things complicated, since the ads on televisions are fast, the consumers don’t have time to think about it, they are like hypnotized by the goodness of the product and can’t think about the disadvantages at all. If the companies fail to notice the difference of the online ads and the ads found outside the internet, they will have hard time following the trend and might ruin their own reputation. This can be the beginning of the end of companies.
  11. 11. 11 11 18. Companies that don't realize their markets are now networked person-to-person, getting smarter as a result and deeply joined in conversation are missing their best opportunity. - This statement means that the companies who think that their customers are dumb and just following whatever ads are thrown into them are fools. The consumers are much intelligent now, they are much aware of the things going around in their community and can react based on the situation. Companies don’t think that their customers are the one who will bring the company to the top, they always think about profit. If companies realize the online community is smart and not going to be fooled, they will change their advertising style and change how their employees work. The companies need also to focus on their employees because those employees know what their customers want since those employees are the one facing different people outside, so if the comments and suggestions of employees are heard, the company will benefit in a huge amount since those comments and suggestions are coming from the experience, recent experience. Also, the companies should listen to the people or customers as well, since they will buy the product, customers wants and needs are a must, companies should focus their product based on the needs and wants of the people so that many people will buy and bring more profit to the company. People are getting smart online because there are lot of resource available to comment on the product, there are lot of website which gives great information about products. People will always visit those kinds of website because they know if they read those statements said on the sites, they will benefit and even pay less to buy the products.
  12. 12. 12 12 19. Companies can now communicate with their markets directly. If they blow it, it could be their last chance. - This statement means that by using the right technology at the right time, companies will have a great time communicating with the right people, since the people know what they want, they will be forced to buy at your company and even become loyal customers. Consumers prefer those companies who give them respect and focus in return, if those people knew that the company is giving much effort to satisfy the people, they will come back again to buy your product, by doing this, the companies can have great time selling products to the right people and those who are just new to buying their products. Communication between people and the companies are a must, since by communicating, both parties will know about each other’s information and what they want, by having a great communication, both parties will have advantages. Companies need to spread information about their products so that the people all over the place will know about it, also, the information about the product should be correct, because if the person found out it was a lie, he will not buy your products anymore and eventually your company will fall. Companies should always prioritize their customers because they are the one who is the key for the business to be a success, if the people doesn’t buy, then who will buy, companies should win the trust and loyalty of their customers so that they will come again to your shop to buy, and also, they can refer your company to their friends. 20. Companies need to realize their markets are often laughing. At them. - This statement means that the people are aware of the company’s position; the people know what the company’s reputation is and what kind of products they are selling. If the companies start to fool their customers, the customers will be aware immediately, since the use of technology is common, the word about fooling will spread instantly, and in those moments, the company will have no choice but to look at their own disaster. But for the company to survive these kinds of events they have to be honest about their products and services, since saying anything about your product will turn against the company, why not tell the truth at all. Companies think that they will outsmart the people or their customers by saying good words, they are wrong, people are informed immediately these days, any event or happening anywhere around the place is spread instantly, people are always there to criticize anything new that may come up, it’s up to the company how they will defend themselves and their company. Sometimes the companies start to change for good, but they fail, because their number one priority is money/ profit, they always thought that profit is the key to success, but they are always wrong. For them, the customers are just necessities for the company to run, they don’t think about the hidden gold the customers can give to the company if the company starts to be honest. People sometimes outsmart the companies by abusing the products or services given by the company, in these times, companies need to think of ways on how to defend themselves.
  13. 13. 13 13 21. Companies need to lighten up and take themselves less seriously. They need to get a sense of humor. - This statement means that the companies are taking their jobs too seriously that they forget about being human. They act like they would not hurt feelings of others on the way of getting in to the top. They tend to ignore those who get slammed by their actions and do nothing about it. The companies should rest in a while to think about the past, for what just happened, think about the present, what they can do now, and about future, what they need to do in future so that they will grow strong and not slam other companies or people in the process. They need to socialize more with the people around them, and their customers, so that the two way communication can be done, by doing this the companies will have the knowledge what the other people want, and what their customers want. In return, the people will know more about the company, their processes, and their way of work. The companies should not force their employees too much because they are also human, companies should have knowledge about being human in work industry so that they will have control over in every aspect of the game. They need to be normal, they should act like they are not seniors in position but they are human, human who communicate with other people so flow of knowledge will be great. Companies need to have sense of humor so that in any conversation, they can relate easily and can comment freely. 22. Getting a sense of humor does not mean putting some jokes on the corporate web site. Rather, it requires big values, a little humility, straight talk, and a genuine point of view. - This statement means that being “professional” is the key to success in the work industry. One should not just fool around and make weird actions. To be successful in a business, people should act, talk, and move like professionals because they are the front in the row of the company’s profile, they are the one presenting the company to outside world. Having big values help a lot, since talking to different kinds of people, from different countries, from different races, having humility helps person to talk in a way that it suits everyone possible. Also, people need to say the truth, because the industry cannot run solely on lies, saying the truth always results in a great opportunity; other people will understand your situation and eventually help, since they also have gone through that experience. Straight talk is also a great topic to begin with, talking straight and direct to the point conquers any fears or misunderstanding within the person, if the employees or higher officials of company would talk direct to the point, they will win the trust of other people because other people will think that you are honest. And in talking with customers, the employees should have sense of humor and respect for the customer so that the customer will be satisfied by the morals of the employee and will buy the product without any hesitation. If the company is always talking about the money, profit, business that will lead to nothing, because business doesn’t run on business aspects only.
  14. 14. 14 14 23. Companies attempting to "position" themselves need to take a position. Optimally, it should relate to something their market actually cares about. - This statement means that the companies need to relate their topics, services or products on which the market really need or want. The companies should focus their goal on the people and their everyday needs so that the company should be able to help those people and those people will help the company in return by buying their products. If the companies will just ignore the needs and wants of the people, their work will be just a waste, because no one will get benefits from it. The companies should position themselves based on what their company background is or what they are offering; they cannot just run into another category immediately without any knowledge. Position in this topic means that to step up and get into the market where they belong. People are there to spend money so fast, but the company’s strategy of selling is making the people refuse to spend their money. If the companies actually think of their target market, they will step up and do everything just to get into that position and win the trust and loyalty of different people. But always thinking about ourselves doesn’t make sense at all, since the top priority in business is the profit and the people, if the company doesn’t really care about the people at all, the company will be destroyed. Companies need also to bring the people or customers to that position and level them up to the position of the company so that there will be understanding between the two. 24. Bombastic boasts—"We are positioned to become the preeminent provider of XYZ"—do not constitute a position. - This statement means that the companies who think that they are the best are fools. Companies often tend to tell to public that their company is best is because those companies want to win the trust of the people by saying lies. Sometimes they put lies in ads and in products so that the people will be amazed or trust immediately the product given to them. Companies should not boast about their reputation or their products just for the people to buy more and more of it, the people are there to spend more and more money on products, it’s just that the companies are preventing the people to spend their money because the companies are just hyped when it comes to advertising and product releasing. People tend to ignore these kinds of techniques of the company is pushing themselves over just for the people to buy those products. Saying the “best” word in public is really hard to back up or cover up, since the technology is fast, the people will just spread the word about it and thousands or millions of people will see it, if the company doesn’t have something to back up they will be doomed, companies should have the trust of people for them to say that they are the best, because those people will be the company’s back up when anything happens to the company’s reputation. The company should always listen, prove to people and make believe the people that they are being prioritized.
  15. 15. 15 15 25. Companies need to come down from their Ivory Towers and talk to the people with whom they hope to create relationships. - This statement means that the companies should not expect from people to just buy their products and come again and again to their stores. People now are matured and intelligent, by the use of technology the people are now aware of what is going on, what to buy, where to buy, and what are the advantages and disadvantages of the said products. Companies cannot just fool people these days; people often get information from different resources, from friends, family members, colleagues, etc. For the companies to know what is really going on in the market, they have to become normal person again, they should not think about being superior than others, they have to share same traits for them to realize the truth on the market. Higher officials of the companies should communicate efficiently and professionally to their customers so that the two way communication will be formed and the talk between two parties will be clear and straight to the point. The people should also talk professionally to the higher officials of the companies, they should suggest in a way that the officials of the company will administer the suggestion and make use of it, thus benefiting the people and the company at the same time. The relationship between the companies and people should remain strong for them to communicate easily and clearly. If the communication will weaken, the feedback from customers to the company will be less and the company will have no way to provide great services and products to their customers. 26. Public Relations does not relate to the public. Companies are deeply afraid of their markets. - This statement means that the companies are not reaching out to the public for better communication. They think that it will be just waste of time for the public to get into their business. What they don’t know is that the public is what makes the company strong. The people talking about the said company is like advertising, people talk about great companies because those companies have great services and products with them, if the other companies don’t engage with public, it will be a big loss for them and the company might lose in the market. If the companies don’t get the help from public, they will fail because of communication matters in which the business makes a lot. Having a great communication between the company and people brings great benefits to the people and the company, because the company can know the trends and the needs and wants of their customers, and the people will know that they are being heard and prioritized. In this way, two-way communication is formed thus giving both parties advantages and knowledge of what might happen. If the company actually gives notice to the public, it will bring more benefits in return in terms of profit, because people will buy more products from your company and help your company gain respect and popularity. Sometimes, companies spend lot of money on useless projects or products in which no one is benefited, if they actually think about the needs and wants of people, they will get more benefits than before.
  16. 16. 16 16 27. By speaking in language that is distant, uninviting, arrogant, they build walls to keep markets at bay. - This statement means that having a poor communication with people makes a wall between people and the company. If the employees of the company talk rude to the people or consumers, they consumers will ignore those employees thus not buying the product at all; sometimes they even ignore all the products of a company because of poor communication or rude talk. Employees should have lessons on how to deal with different kinds of people in the market; different kinds of people have a different trait, that’s why one trait might not be good to the other person, so employees will have hard time making up with the said person. If the employees are given lessons, they can act fast and depending on any person, they can change their communication styles and emotions to blend with the customer, if that communication turns out to be a success, more customers will buy your products and eventually, your company will be a huge empire. If the communication skills didn’t change, the customers will become less from time to time thus decreasing the profits of the company. The companies should blend with different kinds of people; they need to understand those people. If a person might encounter a rude employee, it will be a big disrespect to him, that person’s thoughts and experiences will be spread to the internet, by that single incident, the company’s reputation will be gone in instant. That’s why companies should be ready to deal with different kinds of people with different kinds of traits. 28. Most marketing programs are based on the fear that the market might see what's really going on inside the company. - This statement means that the companies have fears that when a program is launched, the people or the program itself will target the company. Companies tend to block these kinds of happenings by showing their good side and good behavior to the public for the public to be fooled. If the marketing side of the company will have no trust to the public, it will bring no benefits to them, and eventually ruin the company’s reputation. The companies are afraid because they think if they give too much information to the public; it will strike them back, revealing secrets. But hiding the secrets and failures of the company will not help anyone at all, if the company really need to cover their secrets, they need to fix them or find solution to the secrets and have no worries at all. Those secrets bring fear to the company because legal issues can be placed on them, what they don’t know that if those secrets are kept for long time, it will bring more disadvantage than revealing it early. The companies are scared because if the public get to know about the weaknesses of the company, they will not buy their products, the companies are pressuring themselves so much that they forget to think about simple solutions to their problems. Also, the employees should be trusted because if anything is revealed or leaked, the employees should try to cover it up as long as they can so that it will not damage the company in long run.
  17. 17. 17 17 29. Elvis said it best: "We can't go on together with suspicious minds." - This statement means that to have a great relationship, both parties must be clear on everything, everything should be shared so that in the future, if anything might come up, the other party will be shocked of what just happened. This is applied to business and the customers, if the companies don’t trust their customers at all, both parties will have hard time understanding each other, both will have doubts in their minds that something is wrong or the other party is hiding something from him. This is just like a basic principle in a great relationship, if both parties will share knowledge about each other in early stages, they will have no problem in the future. If the companies don’t get to earn the trust of people, it will be a hard time for companies because their customers will be less and people will always have doubts in their minds about different things. The companies should know how to win and capture the markets, because by capturing it, the people will automatically jump in your company to buy products and win the trust. Sometimes companies monitor about each and every move they make very closely, they always have doubts that something is not clear, something might get leaked, or the customers will get to know which should not be known to them. The companies should always be honest to people and employees, because they are the one who gets advantage, benefits, and more benefits from different organizations in the market. 30. Brand loyalty is the corporate version of going steady, but the breakup is inevitable—and coming fast. Because they are networked, smart markets are able to renegotiate relationships with blinding speed. - This statement means that brand loyalty with customers doesn’t always remain strong, because of the strong competition these days; there are lot of companies who are willing to satisfy their customers in unique way. Having loyalty to a brand or company simply means that you trust their products and services more than any other companies, but the trust doesn’t last for long. By using the technology, internet has opened vast variety of products and offers where the people will have no choice but to go with the new products. Sometimes if two same products of different companies are brought upon, the customers usually tend to look the product with more features and the cheaper one, because of the convenience it gives to them. Companies should look how tough the competition can get and work as fast as they can to be able to beat other companies. In the internet, criticisms about different products are always on the go, since on the internet you have freedom of speech, you can just type anything you like and let other people read it. Sometimes people abuse the freedom of speech on the internet, they will post lies about a product so that the other product will gain more customers and profit. If the company have great marketing strategies, they can withstand the brand loyalty issue in no time, since marketing strategies have gone digital, people will use the same technology, like the internet, to get feedbacks and comments about the said product.
  18. 18. 18 18 31. Networked markets can change suppliers overnight. Networked knowledge workers can change employers over lunch. Your own "downsizing initiatives" taught us to ask the question: "Loyalty? What's that?" - This statement means that everything that happens in the company is fast and not shown to public. Also, this statement means that the networked markets have changed now; the markets have the knowledge on who to follow and what to produce for the people to benefit. The products released by the companies are not always reliable and have great benefits; sometimes they don’t have any benefits at all. Companies are sometimes abusing their powers; they fool people to buy their products even though the said features are lie. This statement also tells us that the rapid transactions and processes have taken the lead; companies can change decisions and suppliers overnight, without the knowledge of other employees or the public. Because the technology is conquering each and every aspect of our jobs, we need to lighten the use of it stop abusing so much power which may result into disaster for the person and the company. The workers tend to change jobs because of the lack of satisfaction they get from the current company and small amount of salary they get. Workers always change jobs for higher salaries so that they can support themselves and their families. It is the company’s fault why their employees and even loyal employees are leaving the company, because they are being abused and just ignored. The employees feel that their salaries should be high because of the work they receive; hence companies don’t do a thing about it. Companies need to look after their employees or else they will suffer. 32. Smart markets will find suppliers who speak their own language. - This statement means that the people will always find suppliers who share interest and share thoughts. Companies always speak lightly to the suppliers for them to reach an agreement, even telling lies. If the both parties speak the same language, they both will understand each other, if they both understand each other; they can understand the agreement and can reach the stage where both parties will respect each other. People always are in hurry to find a good supplier so that they will have someone to trust in the field of the products, they also want to find the good suppliers so that they won’t be scammer, they are aware of what is going on and are cautious. Many companies are having difficulties with their target market because of their suppliers, the public think that the suppliers of the said company are scammers and produce low class materials, that are why people tend to flee from those kinds of situations. Companies are always in hurry to serve their target markets, but they don’t succeed, because they can’t relate to the public, they don’t get the needs and wants of people. Sometimes also companies produce products randomly. They produce any product they think of and start spreading it, without any knowledge of location, target market, and the market status of the product. Companies are always making simple mistakes that are why they shut down really fast. Companies need to open up and find suppliers who also want success; both parties need to team up so that in case of problem, one can help other immediately.
  19. 19. 19 19 33. Learning to speak with a human voice is not a parlor trick. It can't be "picked up" at some tony conference. - This statement means that talking with other people and targeted market is not an easy task, speaking with different kinds of people requires great skill, which is great communication. If the employees of the company don’t know how to deal with different type of people, they will lose customers; employees need to be trained so that they will be prepared if faced by different kinds of people, like from different countries or different religions. Companies need to lecture the employees the communication skill so that the employees will gain benefit, also the company will have benefit. If the employee showed great communication skills to different people, the other people will think that this is a great company with great employees, and great products, they will buy without hesitating. Sometimes, companies are too technical when it comes to dealing with public, they think that those words they are saying are being understood by the other party, and they need to lower their talking skills to match with the public. By talking with natural skills, public will know that the employees of the said company have great sense of humor. Companies need to adopt what is being talked in the public, they need to follow the trend, they have to match their skills with the public so that the other party can understand the company and have two way communication. Companies don’t have to use the technology always; they should come out and talk with their customers so that the customers will give feedback. 34. To speak with a human voice, companies must share the concerns of their communities. - This statement means that the companies need to know what is going on outside in the public, they need to follow the trend; they have to communicate personally with other people for them to gain knowledge. But the technology is available, companies can use internet for them to gain knowledge, they can get into social networking sites and ask customers for suggestions and comments, and even feedback. The companies should also open forums for their products so that the company’s customers can talk freely in that forums and those people can talk with each other for recommendations. The companies should not rely solely on the charts, research or studies on their products, they should always need to find different ways on how to communicate and reach their audience. They should help their customers in whatever problems they are having. By doing these kinds of acts, people will think that the company is giving them priority, thus inviting more customers and great profit. Companies need to trust their customers and employees, if the companies trust their employees and give them the lectures on how to deal with different people; those employees can actually satisfy many customers. But companies tend to ignore the requests or suggestions of their customers; they are ignoring one of the basic rules of business. They always think about profit thus ignoring their customers in every way. If the companies actually listen to their customers, they can be a great company with different kinds of customers giving feedbacks.
  20. 20. 20 20 35. But first, they must belong to a community. - This statement means that the companies must be in the community for them to experience what their customers or market is experiencing. They need to understand the needs and wants of their customers. By getting into community, the companies will have knowledge on how to deal with their customers by actually focusing on their needs and wants, the companies will produce goods which their customers want. Companies must do some events or charity work or any other community help for their company to be popular and experience what other people are experiencing. Companies should not ignore the public at all, because if the company actually gets into the public, their company name will be there, and the people will know about it and eventually come to your store. Companies should not be scared of the loss they can have by getting into community, they should plan ahead of what’s going to happen on the event day, they should have full knowledge and back up plans in case anything unsuspected happens. By doing these simple things, the markets will actually know the name of company and the products they are offering, people should be aware of what is happening around them, they should join different events organized by companies for them to know more about the company. Also, by doing this, the companies will gain trust of many people, and by those people, more and more people will know about the company and products. Companies just need to get outside of their palace and take notice of the public. 36. Companies must ask themselves where their corporate cultures end. - This statement means that the companies should know their limits. They should know where and when to stop. Abuse of power doesn’t always bring great results, they have to know what is going on outside, they have to know the needs and wants of people; they need to get into the market for them to have knowledge about the trend. Companies should always prioritize their audience, they have to look after them, focus the production on the needs of the people, they should not release products which are just for showoff and doesn’t capture the customers, and they have to know the occasion and what people desire from time to time. Companies should have different meetings with officials and even ask the people what they want, the companies should not always invest, because investing Companies need to get into the public for them to know the suggestions and comments of the people, by doing this, the companies will have a clear goal and they will know when to stop and where to stop. People should also do their part, they have to give feedbacks to company from time to time so that their products will be good and they company will also benefit because if they produce great products, more customers will buy their products and their profit will increase. Also, if companies start doing their jobs well, they will have no problems reaching their goal, because their work will be efficient and the products will captures more and more customers.
  21. 21. 21 21 37. If their cultures end before the community begins, they will have no market. - This statement means that the companies need to have long term goals. If their way of work is lousy, their company will not stand for long. Companies should acknowledge what is happening outside their territories. Companies need to know when and where to start the establishment and when to change the way they work. Companies need to listen to people who are involved; these people can be employees and customers, employees because they are the one interacting with their customers and with different people. By capturing your employees, companies can gain enough information on when to use such strategies. Customers because they are the one who make the companies stand still, they are the focus of different markets. Companies always target different customers so that they can spread the word of the offerings in the company. Companies should lower their standards so that the employees and customers can feel relaxed, customers will know that the company is focusing on them and giving much attention to make those customers happy and give satisfaction. Companies can train employees so they can know what the customers want, what are the trends on specific occasions. Companies need to make their culture great, so that the people involved will not feel any kind of tension. The companies should ask their customers for suggestions and comments on what to improve in their business, they have to approach different people and know different suggestions for the company to improve and give the most to their customers. 38. Human communities are based on discourse—on human speech about human concerns. - This statement means that the human communities are serious on whatever they are doing. Like on the internet, forums are everywhere for different people to talk about anything they like, of course, those are serious conversations. Just like in the companies, people are serious in their business; they are determined to do whatever it takes to bring their company to the top. That’s why the higher officials of the companies always think of different ways on how to get the top spot; they hire different consultants for different suggestions, advantages and disadvantages. People these days are so serious that they even don’t care about their health, they over work and put their bodies to stress that they are forced to do whatever they want. They just ignore the pain just to get or achieve something. Communications between different people is a must; different people must communicate in a different way so that the type of communication suits them. Communication must be taken seriously, people need to talk to other people so that the flow of ideas will not stop, the knowledge we get from other people will not stop also, people need to talk for them to know the deep understanding of any situation and can find a solution to any problem as soon as possible. Companies should care about their customers, they should focus the goal onto them, and customers are one of the cores to the business companies, without customers, the companies will not last in any competition.
  22. 22. 22 22 39. The community of discourse is the market. - This statement means that the communication is headed towards the market. Without communication, the market is nothing. People are required to talk to other people to have better understanding of something they think is interesting. People communicate for them to relieve stress and burn some time. In market, people communicate so that they will have better understanding of whatever they are asking. Same goes to companies, companies need to communicate well with the customers and the market. If the companies communicate well with the customers, they can have loyal customers in no time, and those customers can even recommend your store or company to other friends, by having this long chain, the company’s reputation is secured and going towards the goal. The customers are waiting for the companies to reach to them; they are waiting for new products to be released. If the companies don’t make a move, then they will be left behind while their competitors will be one step ahead of them. Companies need to produce the right products for the right customers, they need to know what their customers want, and they have to know why their customers have come to the store. With the use of internet, companies can do these things easily, they will just have to use different advertisements on different sites, and let those ads do they work, they can also engage in social networking sites so that more and more people will know about their company, the products offered and the motive of the company. 40. Companies that do not belong to a community of discourse will die. - This statement means that the companies who lack information and communication will not stand for long or just be ignored by others. Companies need to understand how the community works and how the interactions happen in online community. Companies should make aware the people that their company exists and the products offered are real as well. Companies should make a move for people to get to know them and to let their products in public. Companies should not be low profile, they have to engage with different people and organizations for them to gain and attract customers. Companies that don’t know how to communicate and exchange information will be left behind instantly, because they lack communication and the information they are receiving is not enough to sustain the company, they will likely to be left behind and will taste defeat. Companies need other organizations and companies to stand tough, some companies merge or make partnerships for additional help, if companies continue doing it, it will reduce a big risk of losing the competition. Companies should help each other so stand firm on the ground or else they will be blown away with just few hits by their competitors. For the companies to gain trust and knowledge from the people, they have to lower their standards and let those guards down for a while for the information to get in. The companies should also consult from different strategists and consultants for a better advice, they should make plans on how to follow those advices and put it to the test.
  23. 23. 23 23 41. Companies make a religion of security, but this is largely a red herring. Most are protecting less against competitors than against their own market and workforce. - This statement means that companies are over protective. They secure those things which are less important and don’t give focus to those things which are important to them and also the other people. Companies make a fuss over everything they own, they start to sue other people/companies/organizations instantly when they see any damage done even it is a small one. The companies need to focus to their market, they need to know what to offer and what not to offer, because by offering the things which are important to the people, the companies will gain a lot, because many people will buy instantly, also those things should be affordable, recession has taken over the world, people and the companies are in deep trouble, that’s why the companies need to lower the prices of their products and act like human. Human in this statement means that to know the problems and act to help of other people, companies need also to focus on other people’s problem so that the company’s name will be popular and will gain from other things. Companies should organize events for poor to middle class people for them to be helped and for them to know about your company, also they can give feedback regarding your services and products, by this kind of process, both parties will gain something from each other. Companies should focus on the security of their business, they have to block all those unwanted needs and people and act even if there is something suspicious going on.
  24. 24. 24 24 42. As with networked markets, people are also talking to each other directly inside the company—and not just about rules and regulations, boardroom directives, bottom lines. - This statement means that the communication within the company isn’t always about business, casual talks, peer talks, etc. is always present, by having these kinds of conversations, and people feel relaxed and can concentrate more on their work. By having not so important talks within the company also helps other people to communicate well, they can have more friends and can know other people too in the process. By knowing other people in the company, the people can have someone to talk to when there is a problem or an occasion. The higher officials of the companies are always busy on thinking about the benefits the company, how the company can gain more profit, but they don’t always think about the company’s reputation, they also talk casual; they also talk the common people talk within the organization. People need not always to talk formal, they have to just communicate well, and they need to know the other person’s personality. By having these simple communication skills, higher officials, employees, and customers will and can communicate easily. By having non formal communications, customers can feel relaxed and feel prioritized by the employees, they can give feedbacks and suggestions openly; they can communicate well to whom they think have great sense of humor. People in the companies should talk the way they really talk in their homes and outside, by that, the other people will get to know them easily and they can relate. Having great communication within the companies will grant access to freedom to both employees and customers.
  25. 25. 25 25 43. Such conversations are taking place today on corporate intranets. But only when the conditions are right. - This statement means that different kinds of conversations are happening in the intranets or within the organization. The employees talk about anything they like within the company. The higher officials are also the same, they talks about anything they like. But these kinds of conversations have limits and the people who are responsible of these kinds of conversation should know the occasion, should know the place and should know who are beside them. If two employees are talking about something about their personal life, they should talk when there is free time, if those are business hours, employees should refrain to bring up those topics, because if their employers found out or even heard of it, they can be fired or can have penalty. Leisure talks should be prioritized when there is free time. This goes to the higher officials as well, for example there is a meeting, the officials should refrain from talking about anything that is not related to the business, because the other officials will think of them as not matured or not focusing on the current topic. Different kinds of conversations should be handled by the speaker itself, the speaker should know when to start these conversations and end it, how to handle these conversations if someone get to know about it and they should also need to learn how to cover those conversations if they are about to be caught. People need to learn on how conversations work, they need to learn different kinds of techniques about this topic and put it on good use. 44. Companies typically install intranets top-down to distribute HR policies and other corporate information that workers are doing their best to ignore. - This statement means that the companies are trying their best to set up rules which are being ignored by their employees. The companies sometimes enforce strict rules on their employees which may make the employees not comfortable at all, and they tend to ignore these rules, or even try to bypass those for the sake of themselves and sometimes others. Companies need to loosen up their control over employees; the employees work best when they feel comfortable and feel at home, employees should not be pressured for them to work at their best. If the companies will enforce strict rules and want to put pressure to their employees, at least they should put some activities which may put them to test and conquer the pressure on any work given. Companies should also not let their employees know about the policies which may downgrade the skill of their employees because of pressure. The employees will feel like they are being chained and restricted to move away from the work, by enforcing these kinds of policies and laws, the employees tend to run away from it, they try to find different ways to bypass it, sometimes if they can’t handle it anymore, they just quit their job at the current company. If the companies continue to pursue this kind of tactics, they will have hard time to find great employees which can bring greater good to the company. By having great employees, the customers will also follow, because the customer satisfaction is great.
  26. 26. 26 26 45. Intranets naturally tend to route around boredom. The best are built bottom-up by engaged individuals cooperating to construct something far more valuable: an intranet worked corporate conversation. - This statement means that sometimes when people talk too much with their office mates, they get bored; they need a difference or something new. Companies put up a great scheme of intranet from which all the employees will feel relaxed and can enjoy countering boredom. Employees also make some effort for them to enjoy their work in the workplace, they find different ways to counter the boredom and at the same time, to do their work efficiently. If the higher officials approve this kind of tactics, the employees can enjoy openly. The employees don’t need to cover their activities, because the higher officials already approve it. The employees can think up of new activities or new kind of thing to counter the boredom, since they are already in the workplace, they can think up quickly since they have knowledge about it. The higher officials should not force the employees to work hard and always over time, they officials should encourage them to work more so that they can have more benefits and can give the company a great chance of getting more customers. Companies should always think about customers, because the customers are the key for the business to stand for a long time. Customers help grow the business, the more the customers, the more chance of business to actually grow bigger from time to time. Employees should be trained so that when they are being approached by different people, they can actually bring up a great answer and help them in any kind of problem. 46. A healthy intranet organizes workers in many meanings of the word. Its effect is more radical than the agenda of any union. - This states that having a connection to outside world without many limits brings a relief to the workers because they can feel that they are being heard and given much attention so they can work and generate great results. The effects of the privileges given to each and every worker concludes in different scenarios. But the solution is not the limit for every worker, but the connections each and everyone have inside the company to be united and work as one. If the workers are given their demands, they can do well in their job and be efficient in every way. Intranet also gives convenience to every person involved, in cases like one person have to call the other worker, he can just use the intranet instead going to his area or other building. Also, by having intranet, the higher officials can just call the workers to do their tasks. By doing these simple things, the company and its workers can save a lot of time and be productive. Also, by being efficient, the workers will attain more knowledge on being productive and the company will benefit because the workers are in condition. But having these kinds of technologies also comes with disadvantages, like the workers can get addicted chatting with other people through intranet and ignore the task given to them, resulting a great loss to their part and to the company. The combination of intranet and other technologies have proven to be a huge success that many companies are adopting this style so they can also benefit.
  27. 27. 27 27 47. While this scares companies witless, they also depend heavily on open intranets to generate and share critical knowledge. They need to resist the urge to "improve" or control these networked conversations. - This states that every update or improvement doesn’t always succeed. Sometimes, what we think might be good for us or the company actually is the downfall for us. By installing intranet and maintaining it in a company is not an easy job. The installation alone takes lot of money and consumes lot of time. And maintenance is the hardest part, because after installation, whatever happens to the hardware is the concern of the maintenance team which will bother them until the end. Companies always have “in return” or “what’s in it for them” associated in every move they make, basically, they ask what’s in it for them. Well, if they can actually read some facts about the so called intranet, they won’t be having this questions or thought at all. But this topic brings into the dark side of intranet, people in companies use intranet to talk to different people about their work. But not everyone in the company is approachable, so in order to communicate with them, the workers use intranet so reach them. Companies should let loose the grip. Also, the companies should not grab the workers so they can watch what they are doing, they should leave them so that they will show their true potentials and the workers will feel relaxed and produce great results. Also, by letting the workers or employees free, the company will have their trust, motivation, new ideas, and loyalty which will be useful for the company in the long term.
  28. 28. 28 28 48. When corporate intranets are not constrained by fear and legalistic rules, the type of conversation they encourage sounds remarkably like the conversation of the networked marketplace. - This statement tells about the strict rules inside the company enforced by the higher officials. These officials enforce such rules which distracts or make the workers feel that they are always being monitored, resulting in the low performance of the employee. These higher officials sometimes abuse their power by monitoring the private conversations between the employees. Also, their rules are so strict that the employees cannot even talk anything other than the work related topics. By having these kinds of scenarios, the employees are always alert on what they are saying so that their boss will not conclude on the spot about the conversation. This kind of method results into the employees not using the company intranet at all, because they know it will not benefit them but keep them in danger at all times. This kind of act concludes into the loss of use of the intranet in company and its power to contribute in different works. But if the opposite might happen, the employees can chat or converse freely through intranet thus resulting in a free communication generating a great result. If the employees can talk freely, the officials can monitor easily without any interruption and check the feedbacks from different personnel, because the company workers are also part of the market, in which the feedback from others can be managed and monitored for better use. To conclude this, we should not control the freedom of others so we can know the results faster, we should let them be themselves and have the conclusion right in front which is the creativity and production pace.
  29. 29. 29 29 49. Org charts worked in an older economy where plans could be fully understood from atop steep management pyramids and detailed work orders could be handed down from on high. - This statement tells about the tasks which are given to other people in the company. Organizational charts are there to guide or assist the people on who to approach during meetings or questions. These charts are also like the work flows where the people are divided into divisions and given different tasks depending on their skill and the division. These charts also act as order in the company, the people responsible for huge deals or processes in the company are listed in the organizational chart. Organizational charts summarizes on who are the higher officials and who are the lower, of course the higher officials gives order to the lower officials and those lower officials divide the task to his team members. The upper management decides, plans, and cooperates with other higher officials to form a united process within the company. The lower positioned personnel are deploying the said plans. By having organizational chart, we can now see the flow of the higher ups to lower officials easily and we can now determine on who to command and whose orders to follow. By following the organizational chart, the higher officials can get the reports from the lower officials by looking at the chart and minimizing the time spent, also the company will not stand alone by the organizational chart, the higher ups and the lower should work together to make the business run without much errors and confusions. But the higher ups should not solely rely on the output of the workers in the lower positions, they also have to know the needs and wants of the lower positioned personnel so those people can enjoy what they are doing thus helping the company in a way.
  30. 30. 30 30 50. Today, the org chart is hyperlinked, not hierarchical. Respect for hands-on knowledge wins over respect for abstract authority. - This statement means that the organizations are moving towards the technology, they are using the connections which will make the company great and efficient. The organizations are adopting the nature of internet; the internet is a great way to summarize the work of different people. The internet helps employees and customers in every aspect possible. By using the internet, people can search for any product they want and order it, also they can know the details about it, and they can even customize it online and the order will come to their house in few days depending on the location. The company gets benefit from internet because they can attract more customers online, since the start of social networks, the people are addicted to it, and they people can check different ads while checking the important topics they think of. The customers are attracted if the ads seen in the internet are pleasing, somewhat cheap or affordable and promising, people tend to buy affordable products so they can save some money to buy used on other products. If the companies market themselves in a great way, they can actually be on the top in just few years. Companies need to know the wants and needs of the people, the companies should know what people want and what might be useful to them, companies should also learn to adopt the culture of their target market for them to understand their customers deeply. Employees of the companies should also learn to communicate well with their customers. 51. Command-and-control management styles both derive from and reinforce bureaucracy, power tripping and an overall culture of paranoia. - This statement means that the abuse of power in an organization doesn’t always give benefits to the companies and the people inside of it. The officials need to understand what their employees need for them to work efficiently. Controlling the employees won’t do any good; instead, it will just ignite more. People need to stop controlling other people just to make them know what they need to do. Restricting their movements will do no good as well; it will just force them to focus on having revenge or being free from the ties. Employees are also human, they need to be free and let them do whatever they want, inside the workplace, they know what to do, they know what is right and wrong in the workplace, if the higher officials restrict their movement, they will just be forced to loosen up the control. If the customers are given priority, the employees and the company will gain benefits. Instead of controlling the employees, companies should think about new strategies and new techniques to attract customers, they should improve their advertisements for new people to gain trust to the company. Employees should be given some guides and tutorials on how to capture more customers, if employees learned the technique on how to take control of the customer, without any force, they can actually bring more and more customers in company by which the company’s name will be popular. The management should not invest more on the power based techniques in the company; they should learn to adopt the culture of the workplace.
  31. 31. 31 31 52. Paranoia kills conversation. That's its point. But lack of open conversation kills companies. - This means that for the conversation to succeed, one must be open to accept ideas and suggestions from others. These ideas can be anything, work related, personal or any other form of ideas. Thinking ahead before the conversation that there is a misuse or misinterpretation will result to disaster, since you are not clear on what to expect or what to say, this will lead to misunderstanding and eventually turn off the conversation. And in terms of companies, one must have to talk freely to the higher officials so that they can know and understand the situation and can find a solution as soon as possible, thus saving the company. Lack of communication in company will result in employees getting confused; the employees will have trouble doing the tasks because the higher officials can’t decide immediately. Understanding the said words in a conversation is very effective and important, because those words are the proof and the very first step to further improve the relations and future conversations. If the communication becomes a big problem in the company, the members or the personnel in that company will also work inefficiently because they are not aware of what is happening around them. Also, one have to talk freely about ideas, advantages and disadvantages, the benefits, etc. so that the other person can think wisely on what might become of their business in future. Also, every company should be determined and motivated to their goals and objective, because if the companies lack these two aspects, the company won’t stand for long.
  32. 32. 32 32 53. There are two conversations going on. One inside the company. One with the market. - This means that different types of conversations are going on in different places. Since the company and market are related because they share few features that are alike. Companies are there to make market, since production comes from the higher ups, which is the company. Company decides what the market will become, it can succeed and fail. Conversations in the market and the company is not always work related, sometimes it involves, personal or family conversations, we cannot help ourselves to not change the subject because we have different sets of likes and dislikes. Market is based on company because company controls the market; company decides what kind of market it will enter to. The company has to support the market because the market is the frontline of the company. Whatever happens to market affects the company in instant. In the market, communication should be easy going with customers so that they will buy more and come again to buy your products. The conversations in the market are not much technical unlike in the company, because the planning happens in the company and it deploys the planning in the market. The conversations inside the company and the conversations inside the market cannot be in one instance, because the company thinks on the overall project or the business, while the market will focus on the marketing part of the project or the business. If there is instance where these two conversations are brought in, these two have to know the limits in conversation.
  33. 33. 33 33 54. In most cases, neither conversation is going very well. Almost invariably, the cause of failure can be traced to obsolete notions of command and control. - This statement means that it’s not always the conversation is causing the problems. Problems within the company and customers can be because of other factors, like cultures of different people, and the other people’s understanding of different things in the company. The stronghold of company can be a cause of the problems, if the company is grabbing their employees strongly, leaving them no freedom, the employees will have no choice but to quit their job. Companies need to learn on how to control or command their employees well, because if they are not commanded in a serious manner or in a friendly way, the employees will just feel that they are not respected, they can rally or file a complaint against the one who abused the power. Employees should know the limit of the commands by higher officials. Higher officials cannot just command every time their employees, they need to know about the employees and learn their culture, so that when they command, they will know how to speak to them and how to act in front of them. Learning the traits of the employees can benefit everyone, because if you know what kind of a employee that person is, you can immediately know what to do in every situation involving that person. Companies should not force their employees to over work, because by over work, the employees will easily feel tired and will not have the will anymore to work and be commanded by their supervisors which may abuse their power. 55. As policy, these notions are poisonous. As tools, they are broken. Command and control are met with hostility by intranetworked knowledge workers and generate distrust in internetworked markets. - This statement means that using the power of force in the workplace means forcing others to quit working in your own company. Employees don’t want to be controlled, when employees know that they are being abused and not helped, they tend to let the company go into the pits freely. If the employees don’t meet the standards they are expecting, they will quit their jobs. The organizations don’t need to force their employees to work and work and work all the time, there must be leisure time for everyone in the workplace so that everyone can get out of the work mind and do whatever else they want to do which may make they relax. The companies need to loose the grab over the employees so that the employees can work easily and without any hesitation, if the employees think that they are being watched, they will not work efficiently, they will always think about the eye on top of them which is always watching. In the network of the company, there must be someone to be managing those talks, but that person should not always have to be on watch to someone he thinks might be interesting. Customers should be given priority, instead of wasting money on the control, companies should give focus to customers, and they should attract more customers by the use of advertising and new products. Different kinds of advertisements should be placed on different platforms, in internet, in the public, in the televisions, radios, etc.
  34. 34. 34 34 56. These two conversations want to talk to each other. They are speaking the same language. They recognize each other's voices. - This statement means that the two conversations it is referring to is the conversation between the company and the customers. If the company wants to retain the number of customers in its company, the company should always prioritize their customers, especially their loyal customers. Company needs to give their best to satisfy the needs of their customers by giving them what they want, getting their feedback will return good information to the company, by knowing the feedback from customers, the company can actually product the products which the customers want, by producing those products, the company will gain more revenue and can attract more customers. The company should also need to advertise in different kinds of media, like internet and TV. By putting up ads on different media, the company’s name and the products offered will actually attract different people from different parts of the country. Customers too need to give feedback to the companies so that the companies can produce the product which can be suitable for most of the customers and let them be the judges for the new products. By having new product from time to time, the company can actually be on top stop in small time. The conversations need to be clear so the other party can actually hear and understand what the person is telling. Having a meaningful conversation will result to a better understanding of the situation and will help the people involved in it. Communicating in different scenarios can help people do their task in right time. 57. Smart companies will get out of the way and help the inevitable to happen sooner. - This statement means that the companies who know how to execute their plan well will have higher chances to stay on the competition for the long time. If the companies don’t plan their strategies well, and something happens in the production phase of their plan, it can result to big disaster for them. Those companies who already have experience in the business will likely to throw away the new companies immediately, because they already know how to move in the workplace, they already know what to do in different scenarios and how to protect the company from the disaster. Smart companies will actually think ahead of the disaster, they already have a backup plan to be executed immediately when something wrong happens. The new companies in the competition should research well on how to stay in the competition for a long period of time, they should also take notice of the competitor’s move from time to time to know their strategies. Companies should also be partners or be connected to other companies so that in cases of problems, one can help the other. Also, by having great connections with other companies, you can join together to make something creative and new to beat the competitor. Companies need to focus their market on different type of people. By having different kinds of markets, the company can actually choose at the end on from whom to choose in those different markets. By having more choices in the markets, the company will have bright future because of lot of choices.
  35. 35. 35 35 58. If willingness to get out of the way is taken as a measure of IQ, then very few companies have yet wised up. - This statement means that smart moves don’t always have to be a success for a company in terms of profit. By making smart moves means that the company should be ready when anything good or bad happens. The company should be aware of the surroundings, should be aware of what is happening in the global market, and should be aware of what is happening within the company. Company leaders always make decisions, whether they are bad or good decisions, it always shows after the event have happened. Company leaders should act up maturely and do not be blinded by greed or power, they should act wisely for them and the company to withstand any disaster might occur. Customers should be given priority, the company leaders should include the customers in the plan they are making, because by including the customers, the company could save the customers in the disaster. The companies don’t have to actually fight whatever comes in their way. They can just flee from it, one side step and the problem is gone, there is no need to fight it, there is no need to plan for it, there is no need to invest on it. Company leaders should know that whatever they are planning is affecting the company in big scale. The employees should be taught on how to effectively be prepared when something wrong happens, because the employees are the one who can manage the customers in case of an event. There should be a notice for everyone on what to do in different occasions. 59. However subliminally at the moment, millions of people now online perceive companies as little more than quaint legal fictions that are actively preventing these conversations from intersecting. - This statement means that millions of people are not into internet yet. They think that the companies online are just fiction and more of a scam. Millions of people still think that the online transactions, banking, and other stuff is still a scam because of fear, they don’t engage in online conversations. Because of the recent scams happened, people are just ignoring the online marketing and opportunities. Companies need to encourage the people that it is safe and secure already, if the people will transact online, they should be aware of what is happening. People need to understand that the age of technology is already conquering the old ways; technology is so rapid now that in five years, an application will be extinct or of no use, because of new ways on improve the lives and much easier ways are found. Just like SSD’s trend now, HDD’s are of no use in front of the SSD’s since the HDD is old technology, and the SSD are new. Just like what is happening in the statement, people still think the old ways are much better but they haven’t even started to go online. People need to see and experience how easy it is to go online, and do whatever they want to do, but we cannot force everyone to use internet, it is their own personal preference. By forcing people to use a technology, it gives them no interest, they will always think of just not using it since they don’t like it.
  36. 36. 36 36 60. This is suicidal. Markets want to talk to companies. - This statement means that the people want to talk to companies about the recent happenings. Whatever is happening in the company should be informed to the public. If the public wants to know about the happenings in the company, then it is required for them to help them, even though they are not required to release each and every detail. If markets are interested in knowing what is in the company, then the company should grant it, because by doing it, the people will know more about the company and can react fast if something happens. Also, if people get to know the company, they can have updates in new products or details about the company. Customers need to be given priority so that they can know that they are special for the company. Companies should learn to adopt different cultures of the different people in the facility and outside. By teaching the customers what is happening inside the company, the customers will have clear idea and can somewhat know the goal of the company, but by putting the customers in doubts, that will help no one. It will be a big mistake for the company because it can result to decrease of the customers because of not clear vision of the company. Companies should always give updates to their customers so that they can know what product will come at what day, by keeping them updated, the company will also gain more customers because the new customers will get curious about the new products. 61. Sadly, the part of the company a networked market wants to talk to is usually hidden behind a smokescreen of hucksterism, of language that rings false—and often is. - This statement means that the company is telling lies to other people; they want to cover up what is really happening in their company. They think that by covering their black plans up they can actually get away with it. By telling lies to the public, it makes the public more curious about what is happening in the company and they will usually tend to find ways on how to know what is going on the company. By letting the customers know what is happening in the company, the customers can help the company in different ways, if there will be a case thrown at the company, the loyal customers can defend their company well and it will be a big win for the company. Telling lies to everyone don’t bring any good, it just increases the range of fire, inviting more errors and problems to self. If the company starts telling the truth, the customers can understand about what is happening in the company. Companies need to act fast if anything goes wrong, they have to be alert and aware of everything going in and out of the company, if any sensitive information got leaked, it will be a disaster for the company and the employees will suffer as well. Companies need to think many times of every decision they make so that in the future, they will have no regrets and their business will go the right way. By doing good deeds in a company, it will help the company in a way that everyone will appreciate your work.

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