E-learning's Role in Company Culture

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Jurys Inn's Edward Gallier discusses 'E-learning's Role in Company Culture' at Learning Pool Live North 2013.

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E-learning's Role in Company Culture

  1. 1. E-learning’s Role in Developing Company Culture we are Jurys Inn
  2. 2. Who are we? •32 hotels in UK, Ireland & Prague •26 Cities •1900 employees •7531bedrooms
  3. 3. An awarding organisation, out performing our competitive set
  4. 4. A young organisation with a long heritage of hospitality
  5. 5. A mid market hotel brand driven to exceed expectations and offer great value
  6. 6. A full service hotel brand, giving developmental opportunities in all departments
  7. 7. Where individual success is valued and rewarded
  8. 8. Who develop flexible, motivated and skilled hospitality professionals
  9. 9. Fire Safety Health & Safety Key Security Personal Safety BELONG at home COSHH BELONG first day COOP BE Exceptional HACCP BE Empowered Food Safety Employee Handbook Cash Handling Licensing
  10. 10. Online Module Face to Face Discussion Online Test Probationary Review
  11. 11. Our Gains Manager Driven Face to Face Schedule Delivery Poor access Individual interpretation No central overview Training Lethargy Individual Driven Open Access Consistent content Flexible delivery Classroom Connect Knowledge Bank Manager as coach Competition Assessment of application Test of understanding Trackable learning
  12. 12. Change in Culture £ 2013 Face to face delivery - 573 dels Webinar delivery – 853 dels Online delivery – 26,500 courses 2012 Face to face delivery – 846 dels Webinar delivery – 371 dels Online delivery - none
  13. 13. 103 41 31/08/2013 160 30/08/2013 126 29/08/2013 152 28/08/2013 27/08/2013 99 26/08/2013 46 25/08/2013 34 113 24/08/2013 44 23/08/2013 93 22/08/2013 30 21/08/2013 121 20/08/2013 132 19/08/2013 18/08/2013 126 17/08/2013 153 16/08/2013 15/08/2013 113 14/08/2013 163 13/08/2013 12/08/2013 66 11/08/2013 120 10/08/2013 158 09/08/2013 08/08/2013 100 07/08/2013 125 06/08/2013 05/08/2013 60 04/08/2013 03/08/2013 02/08/2013 01/08/2013 Engagement •In August there were 3201 logins in total. •35 units maintaining an 85% completion rate of BELONG modules Jurys - Daily Logins for August 178 139 132 115 68 41 50
  14. 14. More Conversations Behaviour Change Empowerment Fun! Transparency Engagement Consistency Competition Application Confidence Buddy Programmes
  15. 15. Engagement one year on •57,000 log-ins in the past 12 months •25, 359 BELONG Induction modules completed •New BELONG modules in May 2013 have generated 4,503 completions •First year savings of £500,000 of payroll, travel and associated costs
  16. 16. The next 12 months? •Engage further with individual departments and functions for content •Another knowledge bank for operations •Encore post course interventions •Appraisals via GROWonline
  17. 17. E-learning’s Role in Developing Company Culture we are Jurys Inn

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