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Rural Hospital Conference Inn at Grand Glaize, Osage Beach June 2, 2011 Biographical NotesRae Lee is a Business Trainer and Consultant for the Missouri Training Institute with more than10 years of management, leadership and training experience in the banking and finance, humanresources, education and marketing industries. Ms. Lee designs and delivers training on avariety of topics including leadership, management, customer service, sales and workplace issuesinvolving the personal side of professionalism. Ms. Lee has trained thousands of people.Nancie McAnaugh, MSW, is a Project Director at the Center for Health Policy at the Universityof Missouri. Ms. McAnaugh joined the Center for Health Policy (CHP) in December, 2010 andserves as the Education and Outreach Director of the Missouri Health Information TechnologyRegional Assistance Center, and leads CHPs Missouri Health Equity Collaborative (MOHEC).Prior to joining the Center for Health Policy, she was Deputy Director/Chief Operating Officer atthe Missouri Department of Health and Senior Services (DHSS). Ms. McAnaugh has held manyleadership positions, including service as the former Director and Deputy Director of theDivision of Senior Services and Regulation (2003-05), Chief of the Office of GovernmentalPolicy and Legislation in the Department of Health and Senior Services, (2002-2003),SeniorBudget and Policy Analyst in the Governors Budget Office in Missouri, (1998-2002), andProject Director for the Center for Interdisciplinary Geriatric Assessment at the University ofMissouri-Columbia, (1997-98.) Additionally, Ms. McAnaugh was both a state delegate to the2005 White House Conference on Aging and an invited attendee to the 2006 WorkingConference on Emergency Management and Individuals with Disabilities and the Elderly. Ms.McAnaugh is a graduate of Northern Arizona University, Flagstaff, Arizona with a Bachelor ofScience degree in English and holds a Masters of Social Work degree in Policy, Planning, andAdministration from the University of Missouri-Columbia. She is also a 2008 graduate of theNaval Postgraduate Schools Executive Leadership Program in Homeland Security.Jeff Tindle, MHA, has been the Associate Administrator and Chief Financial Officer of CarrollCounty Memorial Hospital since September 24, 2007. Mr. Tindle has accepted the ChiefExecutive Officer position and will move into that capacity in late 2011. Mr. Tindle’s primaryresponsibilities with Carroll County Memorial Hospital include business operations, finance,physician recruitment, IT, implementation/installation of CCMH EMR solution (Cerner) andcompliance. Prior to joining Carroll County Memorial Hospital, Mr. Tindle served as theAssociate Executive Director of the Missouri School Boards’ Association, but the majority of his30 year career has been in various executive positions in health care management. Hisexperience includes 18 years as President and Chief Executive Officer of The Association ofIndependent Hospitals and AIH Services Inc., Senior Managing Healthcare Consultant for BKD,LLP, President of Tindle & Associates (Healthcare consulting) and Chief Executive Officer ofNevada Regional Medical Center. Mr. Tindle is a strong believer in public service as evidencedby serving as a member of the Lee’s Summit R-7 Board of Education the past 12 years, three ofthose as President. Mr. Tindle has served on many Boards throughout the Kansas City areaincluding Baptist-Trinity Lutheran Foundation, Cabot Westside Clinic, Len Dawson Scholarship,Mercantile Bank, Association of Healthcare Executives, Lee’s Summit R-7 Education
Foundation and Greater Kansas City Cooperating School Board. He brings a wealth ofknowledge and expertise in the areas of hospital/association operations, financial management,process improvement, strategic planning, executive recruitment and consulting. Mr. Tindlereceived his Master of Hospital Administration and Bachelor of Science degree in Biology fromthe University of Missouri. Paul David Moore, D.Ph. currently serves as Senior Health Policy Advisor to the DHHS,Health Services Resource Administration, Office of Rural Health Policy. Until recently, Mr.Moore divided his time between working in his own rural community pharmacy and hisconsulting company, which provides remote pharmacist services to small rural hospitals. Mr.Moore brings a lifetime of experience related to rural healthcare from both his family heritageand more than thirty years in community and hospital pharmacy. Mr. Moore’s career reachesbeyond just pharmacy as he has served as the Chief Executive Officer of a County HealthcareAuthority, consisting of the hospital, the county emergency medical service, a physician clinicand a home health agency. In his own words, Mr. Moore’s experience is “a foot deep and a milewide” an attribute which served him well as the 2008 President of the National Rural HealthAssociation.Clark Conover is the Regional Coordinator in the Kansas City Regional Division, Office ofRegional Operations with the Health Resources and Services Administration (HRSA). Mr.Conover has been with the HRSA Kansas City Office for 11 years, originally joining the officeto work with National Health Service Corps programs. Mr. Conover has also been HRSAprogram staff or a performance reviewer for Bureau of Primary Health Care, Bureau of Maternaland Child Health, Bureau of HIV/AIDS, the Bureau of Health Professions and the Office ofRural Health programs. Prior to joining HRSA, Mr. Conover was with State Public PolicyGroup, an association management and legislative affairs organization, in Des Moines, Iowa.Dorothy Andrae, MHA, BSN, RN, CPHQ, Program Manager joined Primaris in 2000 with 21years of healthcare experience. Ms. Andrae graduated from the University of Missouri, inColumbia, Missouri, with a Masters of Health Administration degree and a Bachelors of Sciencedegree in nursing. She is Adjunct Clinical Professor for MU. Ms. Andrae is certified as aCertified Professional in Healthcare Quality. As Director Clinical Review Services and HomeHealth, Ms. Andrae is responsible for management decisions and operational strategy,supervising staff of 17 clinical and support staff. As Program Manager for Primaris, she wasresponsible for regional consultations related to quality improvement in healthcare, includingtechnical assistance and capacity building for electronic health records, information technology,collaborative activities, and implementing the chronic care model. Previously, Ms. Andrae wasChief Operating Officer for the VNA in Columbia, Missouri, responsible for patient care throughcomprehensive array of home health product lines. Ms. Andrae was a national consultant forQuadraMed, doing operational assessments of integrated delivery systems in the area of quality,compliance and education. As Case Manager for St. Mary’s Health Center, Jefferson City,Missouri, Ms. Andrae facilitated discharge planning, care management and utilization review.During her career with Boone Hospital, Ms. Andrae pioneered the development of outreachactivities and the admitting nurse role, in addition to providing cardiovascular and intensive carenursing, utilization review and management.
Nancy Fredrich, RN BSN CIC, is the Chief Clinical Officer of Cooper County MemorialHospital. Ms. Fredrich has held several positions during her tenure at Cooper County MemorialHospital, including Manager of Cardiac Rehab, Staff Development, Risk Management, QualityImprovement, Infection Preventionist and Employee Health. Ms. Fredrich has work in CriticalCare, Emergency Department, Recovery, Obstetrics, Med/Surg, and Long Term Care. She hasalso consulted with nursing homes for infection prevention. Ms. Fredrich is a TrainingCoordinator for the American Hospital Association training center in Boonville, works part-timeat the University of Missouri Hospital, is the Missouri League of Nursing President and serveson the State Infection Control Committee. She is a graduate of University of Central Missouriwith BSN and a graduate of Jefferson Community College with Associate of Arts.Aileen Kelley, RN, BC, has 40 years of nursing and leadership experience. Ms. Kelley joinedCitizens Memorial Healthcare as the Quality Improvement Coordinator in 2004. Ms. Kelley’sQuality Improvement role includes guiding and educating long term care facilities, clinics andhome care services through quality improvement projects and regulatory compliance. As anorganizational strategic plan process and action plan owner, Ms. Kelley leads themultidisciplinary medication reconciliation process improvement team.Michelle Cahow, licensed pharmacy technician, has been with Citizens Memorial Healthcaresince 2005. In her current role as an Information System Clinical Application Specialist, Ms.Cahow serves as the pharmacy information service specialist as well as physician support forComputerized Physician Order Entry. Ms. Cahow is also one of the medication reconciliationteam’s Information System specialists.Pam Karr RN-BC, MSN, graduated with an Associate Degree in Nursing from East CentralCollege in 1985, a Bachelor’s Degree in Nursing from Central Methodist University in 2008 anda Master of Science in Nursing from Central Methodist University in 2010. Ms. Karr hasworked in many different aspects of nursing care including: medical/surgical nursing; intensivecare nursing, home health, home infusion, DME, commercial insurance, and care management. Ms. Karr currently is the Quality Improvement Coordinator at Phelps County Regional MedicalCenter.Karen Clover, RN, BSN, graduated from East Central College in1988 with an Associate Degreein Nursing and received a Bachelors of Science in Nursing from Central Methodist University.Ms. Clover has worked here entire career at Phelps County Regional Medical Center in MedicalOncology, Obstetrics and Surgical Orthopedics. Ms. Clover has been the Director ofSurgical/Orthopedic Unit at Phelps County Regional Medical Center since 2005.Lisa Twidwell, Administrator, Madison Medical Center (MMC), graduated with a BS inBusiness Administration from Southeast Missouri State University in 1994. Ms. Twidwellpassed the Certified Public Accountant exam and went to work for the accounting firm BKD in1995. Ms. Twidwell audited hospitals, banks and general industry for four years. Ms. Twidwellbegan working at MMC in December 1998 as Controller and then Chief Financial Officer. Ms.Twidwell became the MMC Administrator in June 2009. This area has always been home forher. Ms. Twidwell is married with three children.
Missy Sutton, RN, BSN, has a Bachelor’s degree in Health Management from SoutheastMissouri State University and Bachelor’s degree in Nursing from Central Methodist College.Ms. Sutton career began as a health promotion specialist then progressed to nursing. Ms. Suttonhas worked in hospital and healthcare settings for 13 years. Ms. Sutton is currently the QualityImprovement and Risk Management Director at Ste. Genevieve County Memorial Hospital. Ms.Sutton has implemented several projects from grant driven rural health quality improvementprojects to implementing hospital wide patient safety initiatives.Bob Copeland serves as Chief Executive Officer at McCune-Brooks Regional Hospital. Mr.Copeland joined McCune-Brooks Hospital in May 1996 as Director of Patient Care Services andwas named Chief Executive Officer in July 1998. Prior administrative experience includeshospitals in Oklahoma City, McAlester, Tulsa, Oklahoma and Branson, Missouri. Mr. Copelandreceived his Bachelor’s degree in Business Administration from the University of Oklahoma anda Master’s degree in Health Administration from the Washington University School of Medicinein St. Louis. Mr. Copeland is Board Certified in Healthcare Management and a Fellow in theAmerican College of Healthcare Executives. Mr. Copeland is a past Regent in the AmericanCollege of Healthcare Executives and represented the Show-Me Region of Missouri. Mr.Copeland is a past board member of the Missouri Hospital Association and continues to serve onseveral committees.Teryl Eisinger serves as the Director of the National Organization of State Offices of RuralHealth (NOSORH). She has over 20 years experience in health care and has worked extensivelyin the areas of rural health and health promotion for underserved populations. Prior to serving asthe Program Director of NOSORH, she was the Manager of a Health Resources and ServicesAdministration health promotion program for under-served Detroit youth at St. John CommunityHealth, the Assistant Director for the Nevada Office of Rural Health and the NortheasternNevada Area Health Education Center. Ms. Eisinger’s background in grant writing includesover 20 years’ experience writing and managing grant projects. As Community DevelopmentCoordinator with the Nevada Office of Rural Health, she planned and conducted communitysponsored grant writing workshops in every county in the state of Nevada. Ms. Eisinger hasprovided volunteer leadership for a variety of boards for rural and urban non-profit organizationsin the areas of economic development, rural health, telecommunications and health promotion.She has lived, worked and volunteered in rural America for nearly 20 years.Stephanie Hansen has served as the education coordinator for the National Organization ofState Offices of Rural Health (NOSORH) since September 2009. Ms. Hansen oversees andprovides staff support for NOSORH’s peer-to-peer learning programs, educational Webinars,NOSORH Leadership and Grant Writing Institutes, various NOSORH committees,regional/national meetings and other activities that facilitate the professional and leadershipdevelopment of State Offices of Rural Health. Prior to working for NOSORH, Ms. Hansen wasa health program specialist for the Idaho State Office of Rural Health and Primary Care. In thisrole, she provided program leadership for the Small Rural Hospital Improvement Program(SHIP) and provided program support for the State Office of Rural Health Grant, Medicare RuralHospital Flexibility Program Grant and other grant programs designed to improve healthcareaccess. Ms. Hansen also has experience planning conferences, assisting rural health clinics,supporting grant writers and recruiting and retaining healthcare providers.