Self-organized
teams in 5 minutes

Håkan Kleijn
hakan.kleijn@softhouse.se
Håkan Kleijn
•
•
•
•
•

Lean/Agile Coach and Trainer
Scrum Master
Lean Leader
Six Sigma Black Belt
IT Architect

• Additio...
How do we help teams to get going?

”Team maturity manual”
WHICH ARE THE 5 DYSFUNCTIONS?

Personal needs (ego, career
development, recognition, etc.) ahead of team
goal(s)
Interpers...
MANAGING THE 5 DYSFUNCTIONS

Focusing
on results

Visual
Board

Demo /
Retrospect

Embracing
accountability

Definition
of...
Buildning vulnerable trust
• Personal story - 3 min per individual
– Where did you grow up?
– How many siblings do you hav...
Building vulnerable trust
• Personality type – to understand the individual behavior within a team
• Chose your strongest ...
Trust must be maintained

Cafeteria
Twice a day
09.30 – 09.45
15.00 – 15.15

8
MANAGING THE 5 DYSFUNCTIONS

Focusing
on results

Visual
Board

Demo /
Retrospect

Embracing
accountability

Definition
of...
Mastering conflict
• Personal conflict profile - 3 min per individual
– What do you mean with conflict?
– Conflict environ...
Mastering conflict
• Where are you usually in a conflict?
Sweet Spot

Constructive
Conflict

Destructive
Conflict

No Conf...
Mastering conflict
• Where are you usually in a conflict?
Sweet Spot

Constructive
Conflict

Destructive
Conflict

No Conf...
Mastering conflict
• Agree on team conflict norms
1. Do not hold back your opinions

This is just an
example. Teams
should...
MANAGING THE 5 DYSFUNCTIONS

Focusing
on results

Visual
Board

Demo /
Retrospect

Embracing
accountability

Definition
of...
Learnings – after about 20 teams
Sharing childhood
challenges – makes
people talk which
improve their ability
to collabora...
Thank You

2013-12-10
hakan.kleijn@softhouse.se
http://softhouseeducation.com/
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Self-organized teams in 5 minutes | Håkan Kleijn | LTG-18

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Presentation given at Lean Tribe Gathering 18 in Stockholm dec 10 2013.

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  • ”whydon´twe do thiseverytime a new team is formed””The team members listen moretoeachothers opinions”
  • What about our team’s strengths?Our potential weaknesses or blind spots?
  • ”whydon´twe do thiseverytime a new team is formed””The team members listen moretoeachothers opinions”
  • Self-organized teams in 5 minutes | Håkan Kleijn | LTG-18

    1. 1. Self-organized teams in 5 minutes Håkan Kleijn hakan.kleijn@softhouse.se
    2. 2. Håkan Kleijn • • • • • Lean/Agile Coach and Trainer Scrum Master Lean Leader Six Sigma Black Belt IT Architect • Additional Skills hakan.kleijn@softhouse.se – – – – – Quality Management Project Management Business Analysis Configuration Management Test Management 2
    3. 3. How do we help teams to get going? ”Team maturity manual”
    4. 4. WHICH ARE THE 5 DYSFUNCTIONS? Personal needs (ego, career development, recognition, etc.) ahead of team goal(s) Interpersonal discomfort prevents team from holding one another accountable for their performance Unsupported (and/or wrong) commitments No conflicts or personal attacks Low comfort level among team members Copyright © 2012 Patrick Lencioni. All Rights Reserved. Published by Pfeiffer, an Imprint of Wiley. www.pfeiffer.com.
    5. 5. MANAGING THE 5 DYSFUNCTIONS Focusing on results Visual Board Demo / Retrospect Embracing accountability Definition of Done Daily Standup Achieving commitment Sprint Planning Sprint Goal Building vulnerable trust Copyright © 2012 Patrick Lencioni. All Rights Reserved. Published by Pfeiffer, an Imprint of Wiley. www.pfeiffer.com.
    6. 6. Buildning vulnerable trust • Personal story - 3 min per individual – Where did you grow up? – How many siblings do you have and where do you fall in the sibling order? – An important, unique, or difficult challenge of your childhood (or life)? - Amazing, I had no idea! Marky Tommy Joey C.J. Richie - Let´s do this exercise whenever we change team members Dee Dee Johnny Håkan Based upon an exercise described by Patrick Lencioni in the field guide ”Overcoming the five dysfunctions of a team”
    7. 7. Building vulnerable trust • Personality type – to understand the individual behavior within a team • Chose your strongest preference within this team D A Room I S - Great, our team have all personality types Based upon an exercise described by Konsultbolag 1 in ”Workshopledning”
    8. 8. Trust must be maintained Cafeteria Twice a day 09.30 – 09.45 15.00 – 15.15 8
    9. 9. MANAGING THE 5 DYSFUNCTIONS Focusing on results Visual Board Demo / Retrospect Embracing accountability Definition of Done Daily Standup Achieving commitment Sprint Planning Sprint Goal Mastering conflict Building vulnerable trust Copyright © 2012 Patrick Lencioni. All Rights Reserved. Published by Pfeiffer, an Imprint of Wiley. www.pfeiffer.com. Team sharing their weaknesses, skill deficiencies, shortcomings, mist akes, requests for help, etc.
    10. 10. Mastering conflict • Personal conflict profile - 3 min per individual – What do you mean with conflict? – Conflict environment in your home - conflict accepted or avoided? – Professional experiences that influenced your ability to engage in unfiltered debate? I felt so insecure and avoided to bring up my idea based on 10 year of experience I don´t remember any conflicts Marky Tommy Joey C.J. Richie Dee Dee I once broke my brother’s arm Johnny Håkan Based upon an exercise described by Patrick Lencioni in the field guide ”Overcoming the five dysfunctions of a team”
    11. 11. Mastering conflict • Where are you usually in a conflict? Sweet Spot Constructive Conflict Destructive Conflict No Conflicts Personal Attacks CONFLICT CONTINUUM Based upon an exercise described by Patrick Lencioni in the field guide ”Overcoming the five dysfunctions of a team”
    12. 12. Mastering conflict • Where are you usually in a conflict? Sweet Spot Constructive Conflict Destructive Conflict No Conflicts Personal Attacks CONFLICT CONTINUUM Marky Richie Tommy Johnny C.J. Dee Dee Joey  Put your names on the axis.  Where is your break point? Same for all in the team? Based upon an exercise described by Patrick Lencioni in the field guide ”Overcoming the five dysfunctions of a team”
    13. 13. Mastering conflict • Agree on team conflict norms 1. Do not hold back your opinions This is just an example. Teams should make their own conflict norms 2. Admit, there is a conflict 3. Discuss and define the “real issue” within the team 4. Listen to each others arguments 5. Make a decision (everyone can live with) Based upon an exercise described by Patrick Lencioni in the field guide ”Overcoming the five dysfunctions of a team”
    14. 14. MANAGING THE 5 DYSFUNCTIONS Focusing on results Visual Board Demo / Retrospect Embracing accountability Definition of Done Daily Standup Achieving commitment Sprint Planning Sprint Goal Mastering conflict Building vulnerable trust Copyright © 2012 Patrick Lencioni. All Rights Reserved. Published by Pfeiffer, an Imprint of Wiley. www.pfeiffer.com. Agreed team conflict norms Team sharing their weaknesses, skill deficiencies, shortcomings, mist akes, requests for help, etc.
    15. 15. Learnings – after about 20 teams Sharing childhood challenges – makes people talk which improve their ability to collaborate – in seconds Team maturity exercises are an essential part of any change management effort, such as, an agile transformation Discussions about conflict and creation of ”team conflict norms” opens up for debating which improve the outcome of sprint planning, daily standup etc Now, I am excited to listen to your experience and hopefully getting to learn additional useful exercises 
    16. 16. Thank You 2013-12-10 hakan.kleijn@softhouse.se http://softhouseeducation.com/

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