PDCA scientific problem solving method introduction and overview
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PDCA scientific problem solving method introduction and overview

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General Instruction for PDCA

General Instruction for PDCA

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PDCA scientific problem solving method introduction and overview PDCA scientific problem solving method introduction and overview Presentation Transcript

  • PLAN DO CHECK ACT (PDCA)“The Scientific Method to Improvement” Introduction and Overview
  • Learning Objectives• Name 3 people who played a role in the origin of PDCA• Describe 2 requirements of the PDCA Method to problem solving• Describe each step of the acronym PDCA• Name a Leader in Quality who supported and promoted PDCA scientific process• Describe Where and When you should apply PDCA Method• Describe How to apply PDCA Method to daily problems
  • Origin of Plan Do Check Act (PDCA)also known as the Shewhart Cycle. Sir Francis Bacon 1620  Created the Baconian Method, the “Scientific Method”  Scientific Method = "hypothesis/theory" - "experiment" - "evaluation" or plan, do, & check  He created the foundation for PDCA Walter Shewhart 1924  Was an American physicist, engineer, and statistician.  Sometimes known as the Father of Statistical Quality control.  Created PDCA cycle while working at Western Electric / Bell Laboratories Edwards Deming 1924  Deming was Walter Shewhart’s boss at Western Electric / Bell Laboratories  Made PDCA popular through his work as a Leader in Quality  Deming preferred Plan Do Study Act (PDSA) while teaching quality in Japan in the 1950’s
  • What is the Plan Do Check Act (PDCA) Method? PDCA:  is a Scientific Method to solving problems  requires facts, measurement, objective analysis and critical thinking surrounding the problem  requires data and numerical evidence of the problem  is designed to be applied over and over again, not just one time – referred to as “Closed Loop Thinking”  naturally increases knowledge of the individual(s) evaluating the causes of a problem
  • Standards, Process Improvement and the PDCA MethodThe Current ConstantStandard serves Consistentas &“The Chock” Continuousto PREVENT Change forBACKSLIDING” the Better A If we DON’T continuously improve we PROCESS will experience a NATURALLY occurring Re-action! “CHAOS” WILL TAKE OVER > STANDARDS WILL BACKSLIDE
  • What are the steps of PDCA?
  • Plan“When faced with a problem, we naturally begin to ask questions” • What is the problem? • Why is the problem occurring? • How does the problem start? • What are the causes of the problem? • Can we measure the problem? Plan = Identify, Define, Measure, create a baseline, set a goal/target Create a “test/trial” and corrective actions to improve the problem using a Scientific Method to obtain a different result
  • Do “Let’s go test our corrective action to the problem” • Run a Trial and measure the results • Test what we believe is the best / workable approach • Use the data and facts from Plan step as Baseline Do = Implement the Plan Perform the Test/Trial you created Monitor the change during implementation
  • Check “Were the results what we expected?” • Measure to Validate and Verify what changed • Compare results of test to baseline data • If a change occurred, ask Why did it change? • Did the problem: get better, get worse, or stay the same? Check = Reflect and compare baseline data to new data obtained from test Determine if an improvement occurred
  • Act “Implement the New and Improved Standard” • Stabilize new Standard • Train others to new method • Update process improvement metrics where and when required • Share new standard • Re-Apply the PDCA Method over again. Act = If No improvement occurred Go Back to Plan If a change for the better occurred then Stabilize and Standardize the new method, teach others of new method and start the PDCA cycle again.
  • PDCA Summary
  • Learning Objectives• Name 3 people who played a role in the origin of PDCA• Describe 2 requirements of the PDCA Method to problem solving• Describe each step of the acronym PDCA• Name a Leader in Quality who supported and promoted PDCA scientific process• Describe Where and When you should apply PDCA Method• Describe How to apply PDCA Method to daily problems
  • Exhibit A: Plan Do Check Act / Standardize Do Check Act
  • Exhibit B: Repeating PDCA