Usability testing leanuxmachine 2011

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Daniel Szuc about usability testing

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Usability testing leanuxmachine 2011

  1. 1. Usability Testing +<br />Daniel Szuc<br />@dszuc<br />dszuc@apogeehk.com <br />
  2. 2.
  3. 3.
  4. 4.
  5. 5.
  6. 6. Thank You<br />
  7. 7. About Dan<br /><ul><li>The Journey
  8. 8. Home
  9. 9. The Future</li></li></ul><li>
  10. 10. http://www.globaldesignresearch.com/<br />
  11. 11.
  12. 12.
  13. 13. Usability Kit<br />
  14. 14. Global UX<br />
  15. 15. www.uxhongkong.com<br />
  16. 16. DANSZUC25% discountwww.rosenfeldmedia.com<br />
  17. 17.
  18. 18. UX Thoughts <br /><ul><li>Design is key (in all forms)
  19. 19. Cross disciplinary (holistic delivery)
  20. 20. Small & nimble (to make decisions)
  21. 21. Product Roadmap (having one)
  22. 22. Envisioning & UX Vision (outline the dream)</li></li></ul><li>About Usability<br />
  23. 23.
  24. 24. Any observations?<br />Any ideas?<br />
  25. 25. Now?<br />
  26. 26. Now?<br />
  27. 27. 5E’s<br />
  28. 28. Effective<br />help users achieve goals<br />www.wqusability.com<br />
  29. 29. Efficient<br />speed & accuracy<br />www.wqusability.com<br />
  30. 30. Engaging<br />pleasant, satisfying & interesting<br />www.wqusability.com<br />
  31. 31. Error Tolerant<br />prevents errors & allows users to recover<br />www.wqusability.com<br />
  32. 32. Easy to Learn<br />supports orientation & deeper learning<br />www.wqusability.com<br />
  33. 33. Usability Testing<br />
  34. 34. Seeing if people can understand and use the design of the thing you have made, towards meeting business goals with the greatest amount of happiness, respect, delight and (fill in your own word) possible<br />
  35. 35. Set Scene<br /><ul><li>What do you want to find out?
  36. 36. Who do you need to convince?
  37. 37. How to transfer wisdom into design action?
  38. 38. How will it help everyone improve?</li></li></ul><li>Test Types<br />Political<br />Rolling<br />Mature<br />Broadway<br />Infant<br />Checkpoint Charlie<br />The Big Bang<br />
  39. 39. Organizational Context<br />Integrate with business plan<br />Who do you need to evolve<br />Think: old & new<br />Aggregate up<br />
  40. 40. Plan<br />Know your users (who)<br />Goals (discovery)<br />Scope it (reality)<br />Hardware (logistics)<br />Expected results (assumptions)<br />
  41. 41. Recruitment<br /><ul><li>Segments = No (remove irrelevant criteria)
  42. 42. Passion for use = Yes (meets a need)
  43. 43. Numbers & Statistical Significance = Yes + No
  44. 44. Mix & match (new & repeat)</li></li></ul><li>Running a test <br /><ul><li>Conversation not research
  45. 45. Not all answers in the universe
  46. 46. Be human
  47. 47. Improvise & question</li></li></ul><li>Observation<br /><ul><li>Give observers things to do
  48. 48. Patterns in the matrix
  49. 49. Quotes
  50. 50. Repeats
  51. 51. Roadblocks
  52. 52. Surprises
  53. 53. Ideas
  54. 54. Spreadsheets good, post it notes better
  55. 55. Debriefs towards understanding
  56. 56. Ground it in your test goals</li></li></ul><li>Communicating findings (1)<br /><ul><li>Storytelling (what happened)
  57. 57. Insights (design & business)
  58. 58. Energy (be excited about it)
  59. 59. Envision (what do we do next)</li></li></ul><li>Communicating findings (2)<br />Aggregate (screen, component, framework, product, business)<br />Clarity (at every point)<br />Knowledge Transfer (UX Champions)<br />
  60. 60. Organizational Memory<br /><ul><li>Log results for lookup (database)
  61. 61. Show improvement history (results)
  62. 62. Map back to design patterns (visual)</li></li></ul><li>Experiences over time<br />marketing<br />shop<br />bought<br />friends<br />USER EXPERIENCE WHITE PAPER<br />Bringing clarity to the concept of user experience<br />Result from Dagstuhl Seminar on Demarcating User Experience, September 15-18, 2010<br />February 11, 2011<br />
  63. 63. Clear Communications<br />Engineering<br />Marketing<br />Shared <br />Language<br />Shared <br />Values<br />Design<br />
  64. 64. Thank You<br />

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