The average person will change jobs at least ten times over the course of a lifetime. The first 100 days in a new position provide unique opportunities for leadership and success, as well as many traps for missteps. This session offers a solid framework and tangible action steps to maximize the critical first months in your new role.

1. The first 100 Days: Making a lasting impression in a new role Prepared for Chicago OnBoard | September 13, 2010

2. WELCOME AND INTRODUCTIONS Name + Affiliation What brings you here today? What do you do to prepare for a new role?

3. OVERVIEW AND OBJECTIVES The Challenge The Pitfalls The Roadmap

4. THE CHALLENGE OF THE FIRST 100 DAYS RISK  Savior Syndrome  Having the Answers  Too Much / Too Soon OPPORTUNITY Clean Slate  Honeymoon Period  Free License to Question

5. CONSIDER THIS LAYING THE FOUNDATION

6. BE INTERESTED, NOT INTERESTING Gain Trust via Listening Gain Respect via Values Gain Buy-In via Incorporating

7. DON’T HAVE ANSWERS, ASK QUESTIONS ¹ What are the 3 most important things we need to preserve? What are the 3 most important things we need to change? What do you most need me to accomplish? What are you most concerned I’ll do? What advice do you have for me? ¹ Kouzes and Posner, The Leadership Challenge

8. DON’T MAKE PROMISES, SHARE EXPECTATIONS AVOID  Savior Syndrome  Having the Answers  Too Much / Too Soon EMBRACE  Distilling Interview Feedback  Communicate Personal Expectations Model Values

9. CONSIDER THIS Colleagues will be examining you through the lens of, “How will this person affect me?”

10. BIG IDEAS from THE FIRST 100 DAYS

11. RECAP INTERESTED, NOT INTERESTING QUESTIONS, NOT ANSWERS EXPECTATIONS, NOT PROMISES

12. REFLECTION What surprised you? What will you adopt? What questions remain?

13. CLOSING “If you want to build a ship, don't drum up the people to collect the wood, hammer the planks, and raise the mast; instead, inspire them to yearn for the vast endless sea.” ~Adapted from Antoine de Saint-Exupery

14. The first 100 Days: Making a lasting impression in a new role leahkmarshall@gmail.com Leah Marshall