Curious case of customer experience in banks

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10 Reasons why banks find it challenging to deliver excellent Customer experience

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Curious case of customer experience in banks

  1. 1. 10 Reasons why Banks struggle to deliver excellent Customer experience Image from freedigitalphotos.net
  2. 2. 1. Extreme product centricity Image from freedigitalphotos.net
  3. 3. 2. Competing products with separate sales teams Image from freedigitalphotos.net
  4. 4. 3. Channels and branches under separate heads makes integration difficult Image from freedigitalphotos.net
  5. 5. 4. Lack of differentiation in products pushes employees to confuse customers
  6. 6. 5. Lack of transparency as a culture Image from freedigitalphotos.net
  7. 7. 6. Employee attrition Image from shutterstock
  8. 8. 7. Disintegrated technologies and systems Image from 5walpapers.com
  9. 9. 8. Disengaged customers Image from guardian.com
  10. 10. 9. Customer experience as a separate department, with limited powers Marketing Image from tlnt.com Retail Customer experience Corporate
  11. 11. 10. Central bank regulations make it difficult to experiment Image from blog Special FX for Wizards
  12. 12. Would you like to overcome any of these challenges? Get in touch with us at info@leadonconsultant.com to know more about it. URL – www.leadonconsultants.com

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