Your SlideShare is downloading. ×
Leaderonomics Learning
Upcoming SlideShare
Loading in...5
×

Thanks for flagging this SlideShare!

Oops! An error has occurred.

×

Introducing the official SlideShare app

Stunning, full-screen experience for iPhone and Android

Text the download link to your phone

Standard text messaging rates apply

Leaderonomics Learning

2,542
views

Published on

Leaderonomics extensive corporate learning programs that encompass Leadership Mastery, Personal Mastery, Business/Entrepreneurship Mastery and Functional Mastery. …

Leaderonomics extensive corporate learning programs that encompass Leadership Mastery, Personal Mastery, Business/Entrepreneurship Mastery and Functional Mastery.

Contact us today for more information on how you can leverage our expertise for your personal or organisation's needs.

Published in: Business, Education

0 Comments
0 Likes
Statistics
Notes
  • Be the first to comment

  • Be the first to like this

No Downloads
Views
Total Views
2,542
On Slideshare
0
From Embeds
0
Number of Embeds
0
Actions
Shares
0
Downloads
85
Comments
0
Likes
0
Embeds 0
No embeds

Report content
Flagged as inappropriate Flag as inappropriate
Flag as inappropriate

Select your reason for flagging this presentation as inappropriate.

Cancel
No notes for slide

Transcript

  • 1. An Overview of Leaderonomics
  • 2. Leaderonomics Profile Corporate IdeationEnablers Corporate Learning & Development Sounding Board Events Academy Recruitment Enablers E-Learning / uunnii.com Technologies Publications Productions We are ....... .... a social enterprise dedicated to the pursuit of talent and leadership development with our offering of full range of learning, consulting and partnering solutions. Our solutions span the full spectrum of corporate to community environments..... .... and we leverage the expertise and skills of our diverse group of members with their business and leadership Ideation Youth The Club Community Innovest with their business and leadership experience acquired from global corporations and geographies Global leading-edge leadership team ‘Cradle to Grave’ Leadership Leadership Content Integrated social and economic purpose “Shaping the future of leadership by leveraging talents and capabilities ” Expertise Experience Operational practitioners Leadership journey for individuals Organisational leadership Premium leadership & change management programs (validated at GE, DHL, other MNCs) Integrated leadership offerings across segments and ages Increase strength and sustainability of each purpose Why Leaderonomics?
  • 3. Our Learning Philosophy
  • 4. Networking, Role Models & Mentors 20% Job Experience 70% Course Work and Formal Training 10% Leaderonomics programs are different from traditional learning programs that are more classroom and teaching based. Our programs are designed with 10% of training from classroom teaching, 20% from mentoring, coaching and role modeling and 70% based on creating “live” learning experiences …. Based on extensive research, we have found that people learn best while doing and action learning based learning is the most effective 70-20-10 : Our Program Structure Information/ Knowledge Awareness Content Composition of Our Program Design Philosophy ContextSkill Advanced Skill Expertise Composition of Delivery: 90% Content 10% Context Business / Domain Mastery Functional Mastery Personal Mastery Leadership Mastery Leadership Growth Model • Deep technical functional skills • Breadth of functional skills • e-Savvy Change advocate •Understands breadth/ depth •Process-oriented Personal Effectiveness Passionate Self Awareness Resourceful Influencing Skills Teamwork Creative Energizing Strategic thinking Global perspectives Industry awareness Domain expertise
  • 5. Our Learning Programs
  • 6. Leaderonomics Programmes Programme Suggested Target Audience Personal Mastery Entry Level Middle Managers Senior Managers Communication Communication 101 Communicating Effectively Communication Skills Using NLP Conflict Management Emotional Intelligence Working with Emotional Intelligence Facilitation Skills Conducting Effective Meetings Facilitation Skills Workshop Interviewing Skills Influencing Strategic Influencing Meeting the Media Mentoring Mentoring & Coaching Leader as “Coach”
  • 7. Leaderonomics Programmes Programme Suggested Target Audience Negotiation Hostage at the Table – The Art of Leadership & Negotiations Negotiation Strategies Personal Development Plan Goal Setting & Developing a Personal Development Plan Presentation Skills Executive Presentations Presentation Skills Problem Solving Productivity Being Proactive & Action Oriented Power of “Work Motivations and Attitudes” Project Management Talent Management Being A Talented Manager (BATMAN) Fish! Philosophy Leaders Developing Leaders Learning Partnerships: Key Principles in Team Engagement Managing High Performance Teams
  • 8. Leaderonomics Programmes Programme Suggested Target Audience Role Modelling A Talent Management Culture Supervisory Skills Development The Psychology of People Management Self Awareness Self Awareness through DiSC Self Awareness through LIFO Self Awareness through MBTI Smart Parenting: Creating Brighter Kids & Future Leaders Stress Management Workshop Time Management Business Mastery Entry Level Middle Managers Senior Managers Action Labs Business Basics Introduction to Business Business Simulation Day In the Life of a CEO Enterprise Simulation Leadership Foundation Course
  • 9. Leaderonomics Programmes Programme Suggested Target Audience Innovation Business Creativity in a Rapidly Changing World CATS – Nine Lives of Innovation Growth through Innovation Developing Creativity at Work Strategic Thinking Blue Ocean Strategy Effective Strategic Thinking Surrender to Win: Insights from the Tribe Functional Mastery Entry Level Middle Managers Senior Managers Customer Service Being Customer Centric Cultivating a Customer Centric Mindset Delighting the Customer Effective Account Management Finance Finance for Non-Finance Employees Finance for Non-Finance Simulation Marketing
  • 10. Leaderonomics Programmes Programme Suggested Target Audience Strategic Marketing Productivity Six Sigma Awareness Course Sales Force Effectiveness Social Media Leveraging Social Media for Business Social Media Persuasion Writing Business Writing 101 Business Writing 201 Essential Writing Skills Executive Business Writing Leadership Mastery Entry Level Middle Managers Senior Managers Change Change 101 Championing the Change Process Change Acceleration & Transition Understanding Followship: Navigating the Other Side of Leadership Executive Coaching
  • 11. Leaderonomics Programmes Programme Suggested Target Audience Executive Mentoring Extreme Leadership Course Foundation of Leadership Leading Across Boundaries Reflective Leadership
  • 12. Summary of Courses Business Mastery Business Mastery Business Mastery Business Mastery Business Mastery Programmes Days Objectives ActionLabs 3 Efficiently confronting and overcoming challenges by empowering those closest to the problem to find solutions Building a productive culture through increased employee accountability, ownership, trust, and collaboration Ensuring that managers and employees are aware of the implications of their decisions on other divisions and the organisation as a whole Being A Talented Manager (BATMAN) 3 Leveraging your strengths Developing seemingly average people into first class performers Learning to keep your team motivated Being Customer Centric 1 Cultivating a customer-focussed mindset Essential skills for excellent customer service Developing and implementing customer satisfaction strategies Ensuring that the organisation as a whole appreciates the importance of excellent service Being Proactive & Action Oriented 1 Simply not to accept that any predicament is “unfixable” Appreciating that everything is about choices – the decisions you make, your responses to people, events and circumstances inevitably affect your future Taking charge of situations rather than allow yourself to be victimised by what life throws at you Blue Ocean Strategy 3 Creating an uncontested market place and making competition irrelevant Creating and capturing demand rather than exploiting existing demand; Breaking free from the chains of the value-cost trade off Aligning the whole system of your firm’s activities in pursuit of differentiation AND low cost Business Creativity in a Rapidly Changing World 2 hours Contributing creatively to the organisation and understand what the rapid change in the developing world will lead to Business Goal Management 2 Ensuring consistency between individual and organisational goals Developing your team and keeping them motivated Making well-informed business decisions Leadership Mastery Leadership Mastery
  • 13. Summary of Courses Business Mastery Business Mastery Business Mastery Programmes Days Objectives Business Operations Simulation 2 Positioning your product in the market against competitions, identifying opportunity gaps whilst relating to customer trends and demands Appreciating the importance and contribution of finance to any organisation Formulating business proposals Appreciating the role of leaders and managers and the challenging decisions they have to make that impact results and people Business Writing 101 1 How to write effective and impactful emails, memos and proposals To be adequately prepared before beginning the writing process by doing the necessary research How information should ideally be organised to ensure easy reading for intended audience Business Writing 201 1 Writing effective and impactful reports, proposals, emails, and memos; Being adequately prepared before beginning the writing process by doing the necessary research; Conducting audience analysis and writing to appeal to the intended audiences; Learning the different writing styles depending on the intended purpose of the written communication. Change 101 1 Understanding the biological phenomena that prevent us from accepting change and learn to overcome them Recognising the concepts of chaos theory which focus on reactive, adaptive, and proactive behaviors and lead others from reactive to proactive performance Employing the critical elements necessary to effectively communicate change to others Recognising the symptoms of a team dysfunction because of resistance to change and design an influence strategy for moving others into positive territory Championing the Change Process 2 Understanding the continuum of process improvement Uncovering key drivers supporting process improvement Discovering strategies to decrease resistance and stress Developing a process and approach for coaching Increasing understanding of team dynamics and roles Discovering the impact of expectations and motivation Gaining increased alignment of colleagues and customers Developing a standard communication process Using the briefing system to spur process improvement Leadership Mastery Leadership Mastery
  • 14. Summary of Courses Business Mastery Programmes Days Objectives Change Acceleration & Transition (CAT) 3 Developing an appreciation for the sensitivities surrounding the “People” factor when implementing reforms Harnessing tools & techniques that will drive lasting improvements in your organisation CATS – Nine Lives of Innovation 2 Understand the four basic challenges to innovation and how they affect your ability to innovate; Learn and apply the nine lives of innovation; and Organise innovation methodically so it is more useful to you on a daily basis Communicating Effectively 1 Building trust and gain respect from your co-workers Adapting your communication style according to your audience and situation Minimising miscommunication Fostering better relationships and understanding amongst your colleagues Communication 101 1 Having a better understanding of the communication process Identifying communication barriers Validating if the communication exchange has been successful Communicating effectively through the various communication channels and in different contexts Communication Skills (Using NLP) 1 Building trust and gain respect from your co-workers Adapting your communication style according to your audience and situation Minimising miscommunication Fostering better relationships and understanding amongst your colleagues Discovering what motivates different team members Developing advanced thinking skills Creating and maintaining a resource self-image Conducting Effective Meetings 1 Understanding how to professionally “Manage and Facilitate Effective Meetings” in order to achieve set meeting objectives through professional facilitation techniques Identifying how difficult behaviour negatively affects people and business, particularly within meetings Learning how to professionally deal with difficult situations Conflict Management 1 Discovering the root sources of conflict and the importance of addressing them effectively Learning our conflict response styles and how we should use different styles in the right context Learning effective interpersonal skills that are critical to conflict resolution Understanding difficult people and how we can effectively work with them to achieve corporate goals Effectively managing emotions in order to create and sustain a positive environment to resolve conflicts Leadership Mastery Personal Mastery Personal Mastery Personal Mastery Leadership Mastery Personal Mastery
  • 15. Summary of Courses Functional Mastery Business Mastery Business Mastery Business Mastery Functional Mastery Business Mastery Business Mastery Programmes Days Objectives Cultivating A Customer Service Mindset 1 Cultivating a customer-focussed mindset and essential skills for excellent customer service Day in the Life of a CEO 2 Managing information and multi-task Discovering your Degree of media savviness Revealing your preferred management style Determining your readiness to deal with unforeseen difficult situations Ascertaining your preferred style of dealing with authority Discovering preferred style in dealing with difficult people Delighting the Customer 1 Encouraging client participation to achieve increased buy-in for your ideas and recommendations Using questioning and listening techniques to help your clients recognise needs and expectations that you can meet but that they may not have realised they had Saying “no” without saying so when you can’t provide what the client is asking for Responding to questions with tact, clarity and openness Developing Creativity at Work 0.5/1/2 Enabling the participants to contribute creatively to their organisation and to give them tools and techniques that will help them to develop their own creativity as well as to help others to develop theirs Effective Account Management 2 Developing and maintaining solid, long-term relationships with customers Identifying and manage customer expectations with regards to your role as an account manager Effective Strategic Thinking 2 Having relentless dissatisfaction with the status quo and identifying ways of doing things better and faster Using strategy maps as a planning tool to prioritise and focus on the right things Applying strategic best practices into planning for the company’s future Enterprise Simulation 2 Inspiring your leaders to confidently make strategic decisions that produce short term results with long term value Pushing your leaders to see opportunities for growth even when resources are scarce Guiding Leaders in understanding the importance of talent development, organisation branding and investments in R&D Allowing leaders to make decisions to change and adapt to changing economic situations
  • 16. Summary of Courses Business Mastery Business Mastery Functional Mastery Programmes Days Objectives Essential Writing Skills 1 – 3 The necessary thinking and organizational skills for writing; A review of common errors in writing and how to avoid them; Different writing styles from Business Reports to Emails to Essays; Practical Writing Exercises with analysis and review. Executive Business Writing 2 Analysing the audience for a specific writing project; Conducting thorough research to ensure accurate writing; Evaluating draft material to ensure that it is clear, correct, consistent, complete, and appropriate; Editing draft material to satisfy audience needs. Executive Coaching N/A Linking our feedback to your team’s work context, using specific examples that we have observed to illustrate our interpretation of the feedback Linking our feedback and action plans to the overall goals of your organisation Pre-empting barriers that your individual team members may encounter and suggest manners in which they can anticipate and/or overcome them Establishing a coaching relationship and not just a one-off meeting Encouraging your team member to reach out to key individuals within AIA who can help with their development Executive Mentoring 1 Building strong bonds with your mentees to cultivate a strong and trusting relationship; Effectively distilling the vast knowledge and experience accumulated over the years and passing it on to your mentees, an element that is instrumental in the succession planning process; Ensuring that the mentoring process becomes part and parcel of your organisation’s structure and culture. Executive Presentation 1 Analysing the presentation audience, setting presentation objectives, and developing comprehensive presentation strategies Picking the most successful presentation format for a given occasion, whether it’s a peer update, informal discussion, team meeting, senior management briefings, client presentation, or a large gathering Developing strong and clear key messages and the presentation structure that delivers them most effectively Crafting an attention-getting opener and a persuasive closing Personal Mastery Leadership Mastery
  • 17. Summary of Courses Functional Mastery Functional Mastery Programmes Days Objectives Extreme Leadership Course 2 Learning to vary your leadership style according to your audience, context and situation Practicing leadership via numerous leadership situations and contexts created Facilitation Skills Workshop 3 Building core facilitations skills through usage of facilitation tools and techniques Remaining calm, handling heated situations, and managing conflicts in meetings effectively Identifying disagreements and applying consensus tools to help reach consensus Finance for Non-Finance Employees 2 Learning the importance of cash, how businesses acquire cash, and how funds are used within the firm to generate more cash Understanding the impact of your business decisions on the company’s finances Finance for Non-Finance Simulation 2 Know how your business generates profits today, and how it will need to generate profits in the future Understand how your daily decisions impact the company strategically and financially Continuously identify improvements in the business operations Fish! Philosophy 2 Reduce employee turnover by creating an environment where people love to come to work; Re-energize your work climate and invigorate your employees; Transform employee attitudes and radically improve morale; and Incorporate fun into the DNA of your organisation. Foundations of Leadership 4 Understanding your strengths and development needs, and how best leverage them to your advantage Understanding of group dynamics and working effectively in teams Understanding the essence of leadership and how it can impact the organisation or department Goal Setting & Developing A Performance Development Plan 1 Become more effective, independent and confident self-directed learners Understand how they are learning and relate their learning to a wider context Improve their general skills for career management Articulate personal goals and evaluate progress towards their achievement Encourage a positive attitude to learning throughout life Growth though Innovation 1 Identify new and improved business models Achieve increased operational efficiency Constantly be one step ahead of competitors by revolutionalising old methods of doing things Personal Mastery Leadership Mastery Leadership Mastery Personal Mastery Leadership Mastery Personal Mastery
  • 18. Summary of Courses Functional Mastery Business Mastery Business Mastery Programmes Days Objectives Hostage at the Table – The Art of Leadership & Negotiations 1 Learning to build strong bonds with the other party, making it possible to handle any conflict that interferes with the negotiation process Create win-win situations from stalemates Harnessing systematic steps that enable you to become an effective negotiator Interviewing skills 1 Probing candidates successfully for critical information and spotting inconsistencies Learning to read and actively listen to candidates Leveraging multiple or panel interviews and reviews to increase success yields Introduction to Business 1 Basic understanding & general overview of: The mechanics of business; Financial statements; and The business model of your organisation. Leader As ‘Coach’ Programme 2 Heighten Self Awareness via Personal Drivers (Motivations and Attitudes) and Learning Styles Recognize and Apply the Different Coaching Roles in Differing Work Scenarios Discover Coaching Models that can drive Stronger Communication Learn and Practise how to effectively Coach Understand how to Engage and Develop your Team Build Stronger Team Unity among team members Leaders Developing Leaders 1 Appreciating the importance of taking talent management seriously Leveraging your strengths Developing seemingly average people into first class performers Keeping your employees motivated Leading Across Boundaries 2 Having an overview of the changing times Creating a framework that can be used to ensure that the global mindset becomes an integrated part of the company, starting with its leaders and flowing to its employees Having overview of new forms of collaboration that are taking place and how to assess the potential returns from such initiatives Leadership Mastery Leadership Mastery Personal Mastery
  • 19. Summary of Courses Business Mastery Programmes Days Objectives Learning Partnerships: Key Principles in Team Engagement 2 Building foundations of trust. The essential skills in learning partnerships. Understanding needs and managing expectations. Eliciting contribution from those you lead. Presenting messages that excite others to come on-board. Knowing and showing strengths and vulnerabilities - enough. Developing wider and deeper networks Leveraging Social Media for Business 1 Embracing rather than resist the changes technology brings; Looking at leveraging social media and new media beyond the much talked about marketing purposes; Measuring resources ploughed into your business’ social media efforts Managing High Performing Teams 1 Applying of key principles from managerial psychology; Ensuring that the core needs of people in the workplace are met Empowering your employees and leverage their strengths Understanding and practicing the importance of listening, asking the right questions and putting self in other party’s shoes to enhance team communications Introduce and put into practice the GRPI team operation model Meeting the Media – Lights, Camera, Action! 1 Understand how the media works and what turns them off; Prep themselves to be ready at all times to meet the media; and Leverage the opportunities to improve their brand proactively and not reactively. Mentoring & Coaching 1 Understanding of the barrier to learning and how to overcome them; Methods by which you can help your mentees & “coachees” develop and grow; and Harnessing tools to increase the company’s competitive advantage by realising your employees’ full potential Negotiation Strategies 1 Understand case studies and simulations on key negotiation situations related to managers Avoid having a situation that ends in negotiation by planning, pre-empting the recipient’s response when delivering sensitive managerial messages that could lead to disagreement Remove emotion from sensitive negotiations and motivate the other person/s towards a win/win outcome Identifying the appropriate communication approach when negotiating up, across and down. Leadership Mastery Personal Mastery Personal Mastery Leadership Mastery Personal Mastery
  • 20. Summary of Courses Functional Mastery Functional Mastery Programmes Days Objectives Power of “Work Motivations and Attitudes” 1 Awareness and appreciation of the different Motivational and Attitudinal patterns, making each employee and their drivers (at work) different How to uncover ways to keep your staff motivated and better still, retain them Different approaches to encourage your staff towards better results A ‘Modeling’ concept that can help streamline recruitment and potentially save your company time, money and resources in recruiting Presentation skills 1 Connecting with your audience no matter who they are Enhancing the delivery style of your presentation Problem Solving 2 Recognising the difference between symptoms and the roots of problems Organising your thoughts in a structured manner Project Management 2 Ensuring successful and timely delivery of projects no matter how complex Recognising the necessary elements in obtaining and securing engagement from team members Reflective Leadership 1 Remaining mindful when responding to the changing demands in the workplace Ensuring that all decisions, both major and minor, are purpose-driven and vision-led Continuously playing a proactive role in your own personal development Role Modelling a Talent Management Culture 2 Appreciating the importance of taking talent management seriously Understanding the numerous components involved in executing talent management seamlessly and holistically Undertaking action plans to ensure that your organisation moves towards a talent development culture Sales Force Effectiveness 2 Effectively initiating and sustaining customer relationships that win sales Tailoring the marketing mix according to individual groups of clients Optimising the allocated resources Self Awareness through DiSC 1 Harness your strengths and use them to your advantage; Promote teamwork; Adapt your communication & leadership styles according to who you’re dealing with. Personal Mastery Leadership Mastery Leadership Mastery Personal Mastery Personal Mastery Personal Mastery
  • 21. Summary of Courses Functional Mastery Functional Mastery Functional Mastery Programmes Days Objectives Self Awareness through LIFO (Life Orientation) 1 Build confidence and self-esteem Consistently produce your very best work Manage a wider range of situations more effectively Avoid wasting time in personal productivity traps Fill in your blind spots for better plans and decisions Self-awareness with Myer-Briggs Type Indicator (MBTI) 1 Harnessing your strengths and using them to your advantage Promoting teamwork through overcoming various personality styles and preferences Six Sigma Awareness Course 1 Restructuring business processes; Aligning operations to customer needs; and Improving profit margin Smart Parenting: Creating Brighter Kids & Future Leaders 1 Inspire parents to come together, embrace these challenges and change the world, one kid at a time Social Media Persuasion 1 Demonstrate why the social media craze is mostly just a bunch of hype, unless you use it effectively within a proven psychologically framework towards clearly-defined aims that increase your revenue. Explain how to combine direct-response marketing tactics with social media to create measurable profit-boosting results. Highlight costly social media marketing mistakes, and how to avoid making them. Strategic Influencing 1 Discover our influencing tendencies and how we can effectively influence others to gain willing cooperation Learning principles of interpersonal skills that will minimise resistance and develop win-win situations Learning to communicate in an authentic and clear manner in order to break-down barriers and to enhance buy-in Learning how to empower and hold others accountable for their actions Diagnose and manage conflicts effectively in order to achieve corporate goals Strategic Marketing 2 Identifying opportunities for delivering superior value to your customers Ensuring a match between services offered and market demand & trends Appreciating the benefits of collaboration Personal Mastery Personal Mastery Personal Mastery Leadership Mastery
  • 22. Summary of Courses Business Mastery Programmes Days Objectives Stress Management Workshop 1 Recognising stress as a positive and essential part of life; Identifying the symptoms of stress overload; and Developing stress reduction techniques to cope with demanding schedules and roles Supervisory Skills Development (available in Bahasa Malaysia) 1 – 2 Equip modern managers with a variety of dynamic and challenging skills at work place Supervise subordinates effectively and should be skilled at handling employee problems Surrender to Win: Insight from the Tribes 2 Learning an approach in developing leadership behaviours that aligns strongly with this ‘non zero sum’ approach – the parts combined make more than the whole Alignment across the following four quadrants as the basis for sustainable growth: Individual Internal, Individual External, Collective Internal, and Collective External The Psychology of People Management 1 The application of key principles from managerial psychology Ensuring that the core needs of people in the workplace are met Empowering your employees and leveraging their strengths Time Management 1 Incorporating proven techniques into your daily responsibilities Eliminating time wasters Overcoming the desire for procrastination Understanding Followship: Navigating the other side of Leadership 2 Understanding the structure of change. Exploring the concept of ‘Everyone can lead’. How to ‘read the book’ that is our follower(s). The power of dialogue. Handling conflict to increase team effectiveness. Increasing the creativity in teams. Enhancing the authenticity and transparency of individuals Working with Emotional Intelligence 1 To understand and appreciate the 4 fundamental capabilities of EQ (Self-Awareness, Self- Management, Social Awareness and Relationship Management) The 5 essential EQ Skills that is vital to being able to understand and communicate in the realm of emotions How to manage stress, develop secure bases, use non-verbal communications and manage conflict. How to apply EQ to motivate and engage your teams, foster cooperative working relationships, and improve your overall effectiveness. Personal Mastery Personal Mastery Personal Mastery Leadership Mastery Personal Mastery Leadership Mastery
  • 23. 2011 Programme offerings
  • 24. 2 *Note: Course outlines can be customised according to customer requirements and changes in industry trends. TABLE OF CONTENTS ActionLabs ..............................................................................................................................................................5 Being a Talented Manager (BATMAN)....................................................................................................................7 Being CUstomer Centric..........................................................................................................................................9 Being Proactive & Action Oriented.......................................................................................................................11 Blue Ocean Strategy .............................................................................................................................................13 Business Creativity in a Rapidly Changing World..................................................................................................15 Business Goal Management (BGM)......................................................................................................................16 Business Operations Simulation...........................................................................................................................18 Business Writing 101 ............................................................................................................................................20 Business Writing 201 ............................................................................................................................................22 Change 101...........................................................................................................................................................24 Championing the Change Process ........................................................................................................................26 Change Acceleration & Transition (CAT) ..............................................................................................................28 CATS – Nine Lives of Innovation ...........................................................................................................................30 Communicating Effectively...................................................................................................................................32 Communication 101 .............................................................................................................................................34 Communication Skills (Using NLP)........................................................................................................................36 Conducting Effective Meetings.............................................................................................................................38 Conflict Management...........................................................................................................................................40 Cultivating a Customer Centric Mindset...............................................................................................................42 “Day in the LIfe of a CEO” Simulation & Assessment Programme .......................................................................44 Delighting the Customer.......................................................................................................................................46 Developing Creativity at Work..............................................................................................................................48 Effective Account Management ...........................................................................................................................49 Effective Strategic Thinking ..................................................................................................................................51 Enterprise SImulation ...........................................................................................................................................53
  • 25. 3 *Note: Course outlines can be customised according to customer requirements and changes in industry trends. Essential Writing Skills ..........................................................................................................................................56 Executive Business Writing...................................................................................................................................57 Executive Coaching...............................................................................................................................................59 Executive Mentoring / Championing the Mentoring Process ..............................................................................60 Executive Presentations .......................................................................................................................................62 Extreme Leadership Course..................................................................................................................................65 Facilitation Skills Workshop..................................................................................................................................67 Finance for Non-Finance Professionals ................................................................................................................69 Finance for Non Finance Simulation.....................................................................................................................71 Fish! Philosophy....................................................................................................................................................73 Foundation of Leadership (FOL) ...........................................................................................................................75 Goal Setting & Developing A Performance Development Plan ............................................................................77 Growth through Innovation..................................................................................................................................78 Hostage at the Table – the art of leadership & negotiations ...............................................................................80 Interviewing Skills.................................................................................................................................................81 Introduction to Business.......................................................................................................................................83 Leader As ‘Coach’ Programme..............................................................................................................................85 Leaders Developing Leaders.................................................................................................................................87 Leading Across Boundaries...................................................................................................................................89 Learning Partnerships: Key Principles in Team Engagement................................................................................91 Leveraging Social Media for Business...................................................................................................................93 Managing High Performance Teams ....................................................................................................................95 Meeting the Media – Lights, Camera, Action!......................................................................................................97 Mentoring & Coaching..........................................................................................................................................98 Negotiation Strategies........................................................................................................................................100 Power of “Work Motivations and Attitudes” .....................................................................................................102 Presentation Skills ..............................................................................................................................................104
  • 26. 4 *Note: Course outlines can be customised according to customer requirements and changes in industry trends. Problem Solving..................................................................................................................................................106 Project Management..........................................................................................................................................108 Reflective Leadership..........................................................................................................................................109 Role Modelling A Talent Management Culture ..................................................................................................111 Sales Force Effectiveness....................................................................................................................................113 Self Awareness through DiSC..............................................................................................................................115 Self Awareness through LIFO (Life Orientation) .................................................................................................116 Self Awareness through MBTI (Myers Briggs Type Indicator) ............................................................................118 Six Sigma Awareness Course ..............................................................................................................................119 Smart Parenting: Creating Brighter Kids & Future Leaders ................................................................................120 Social Media persuasion.....................................................................................................................................122 Strategic Influencing...........................................................................................................................................124 Strategic Marketing ............................................................................................................................................126 Stress Management Workshop ..........................................................................................................................128 Supervisory Skills Development (available in Bahasa Malaysia).........................................................................129 Surrender to Win: Insight from the Tribes .........................................................................................................131 The Psychology of People Management ............................................................................................................133 Time Management .............................................................................................................................................135 Understanding Followship: Navigating the other side of Leadership.................................................................137 Working with Emotional Intelligence .................................................................................................................139
  • 27. 5 *Note: Course outlines can be customised according to customer requirements and changes in industry trends. ACTIONLABS DURATION 3 days OBJECTIVE(S) In tough economic times, operational efficiency becomes crucial in ensuring survival. This course teaches you to instil a productive culture by teaching you how to: i. Efficiently confront and overcome challenges by empowering those closest to the problem to find solutions; ii. Build a productive culture through increased employee accountability, ownership, trust, and collaboration; and iii. Ensure that managers and employees are aware of the implications of their decisions on other divisions and the organisation as a whole. WHO SHOULD ATTEND Those who acknowledge the existence of inefficiencies and believe in the power of their employees to find better solutions, those who feel that the main obstacle to improvement is lack of employee buy-in, those looking to eliminate bottlenecks/wastage urgently, those who believe that increased functional expertise would expedite problem solving initiatives. COURSE DESCRIPTION This programme provides you with the ActionLabs’ technical framework. But more importantly, it provides you with the necessary tools to overcome potential resistance to change, mobilise employee commitment, and finally, ensure that the change initiatives are integrated into your organisation’s processes and culture. PROCESS OVERVIEW Module Lesson(s) Sponsor Selecting critical business goals Finding Champion to oversee the goal and run ActionLabs Champion Selecting planning team to guide ActionLabs initiatives Planning Refining a challenge into sub-challenges Defining measurable goals Allocating each sub-challenge to the right team Compiling critical data from ActionLabs initiatives ActionLabs Teams Systematically analysing the roots of sub-challenges Using ActionLabs tools to investigate and find possible solutions to each sub-
  • 28. 6 *Note: Course outlines can be customised according to customer requirements and changes in industry trends. challenge Defining costs and benefits of recommendations Formulating an action plan to implement recommendations Decision making Deciding which recommendations to adopt and which to shelve Monitoring Overseeing the implementation of recommendations over a 90 day period
  • 29. 7 *Note: Course outlines can be customised according to customer requirements and changes in industry trends. BEING A TALENTED MANAGER (BATMAN) DURATION 2-3 days, depending on customer requirement and degree of customisation for your organisation OBJECTIVE(S) You can’t be a one-man show and expect to win. Great organisations invest heavily in developing their employees. The ability to engage your people is a crucial element in being a great manager. This course teaches you how to: i. Leverage your strengths; ii. Develop seemingly average people into first class performers; and iii. Keep your employees motivated. WHO SHOULD ATTEND Managers, supervisors, specialists in specific areas of expertise, and executives who have high potential to become managers. COURSE DESCRIPTION This programme introduces the importance of self-knowledge as a basis for effective management performance. It will provide you with a forum to leverage your strengths and improve on your weaknesses, enabling you to create greatness from mediocrity. The programme includes pre-course work, experiential activities, lectures, participative discussions and exercises, class workshop, an MBTi Assessment, and value add debrief sessions by trained and experienced facilitators. COURSE OUTLINE Module Lesson(s) Self discovery Knowing your values and preferences Integrating your values with that of your organisation Learning reflection Appreciating the diverse learning styles Adapting teaching styles according to your audience Emotions in play Constant awareness that your emotional state affects your interactions Understanding the implicit messages of certain gestures Your motivations Understanding the underlying motivation governing your actions – power, achievement, or affiliation Strength finder Discovering your 5 top strengths and how to leverage them Strengths puzzle Appreciating diversity when selecting talent
  • 30. 8 *Note: Course outlines can be customised according to customer requirements and changes in industry trends. Understanding which combinations of strengths yield higher chances of success Objectives of team members Ensuring that the objectives and expectations you set of your team members play into their strengths Using the S M A R T framework Success conversations Learning to be tactful when having difficult conversations with underperformers Formulating action plans to help underperformers meet expectations
  • 31. 9 *Note: Course outlines can be customised according to customer requirements and changes in industry trends. BEING CUSTOMER CENTRIC DURATION 1 day OBJECTIVE(S) Excellent customer service is not an option – it’s a necessity. In today’s competitive environment, neglecting customer service can jeopardise your company’s survival. This course teaches you: i. The importance of the Vision in a Customer Focused organization ii. To assess the organisation’s customer experience iii. How to inspire and ignite a passion among oneself and others to serve customers; iv. How to design a customer experience programme to deliver the strategy and keep customers coming back again and again. WHO SHOULD ATTEND General employees who need to have basic understanding of the importance of being customer centric in an organisation’s survival and success. COURSE DESCRIPTION The programme is heavily oriented towards practical experience through live customer contact management and internships. It also provides you with frameworks and skills on achieving sustainable long term relationships with your customers. It includes simulations, role playing activities, and interactive workshops to give you practical experience. COURSE OUTLINE Module Learning Objectives Emotions & Loyalty i. How we feel – VOC (Voice-of- customer) ii. How we remember – MOT (Moments-of-truth) iii. How we choose – The subjective experience and the 5 senses: sight, hearing, smell, taste and touch Delta Principle – the triangular relations between experience, expectation and satisfaction Emotion Curve – tracks and quantifies our emotional feelings in natural time sequence VOC: a ground-breaking approach to listen to your customers Effective memories – an experience is not effective unless it is remembered The Peak-end Rule and its applications in CEM Identify the Moment of Truth guides and optimizes resource allocation An effective experience creates positive emotions and delivers target brand values The Triune Brain: Primitive, Intermediate and Rational
  • 32. 10 *Note: Course outlines can be customised according to customer requirements and changes in industry trends. Effectiveness iv. How we compare – Anchoring (Anchoring and NLP) Brains The Black Box – missing link between consumers experience to ultimate brand choice Effectiveness: aligns customer experiences to optimize brand loyalty We need more pain – an experience is not effective unless it is contrasted The paradox of happiness and the psychological immune system Maximize the PPG (Pleasure-pain gap) Anchoring: releases resource constraint and enhances subjective experience. Voice of the Customer i. Voice of the Customers (VOC) Basics ii. Tools and Applications of VOC iii. Designing Effective VOC Programs What is Voice of the Customer (VOC) Why Voice of the Customer (VOC) is needed The Voice of the Customer (VOC) Elements Voice of the Customer (VOC) and Customer Experience Management Types of VOC tools and information provided Types, frequency and measures of customer feedback surveys Applications and challenges of qualitative research Complementary usage of qualitative and quantitative researches Target segments: define the target stakeholders’ segments Value drivers: identify and assess the key value drivers by each segment’s current performance: decide and measure the performance metrics by each touch-point Determine touch rules and design effective questionnaires Strategic Decisions in Designing EPF’s CEM i. Who Are You -- Understand Your Corporate DNA ii. Segmentation -- Define Your Target Customers iii. Brand Positioning -- Decide Target Brand Values iv. Target Experience – Formulate Effective Experience Strategy Why you exist (mission) and what are your guiding principles (culture) What are your core competences External factors and competition The linkage between corporate DNA and CEM Why customer segmentation is crucial to effective strategy formation How segmentation methods differ in CEM Not all customers are equally important to you – who are the ones How to perform effective customer segmentation Brand, brand values and brand positioning Current perceived brand values versus target brand positioning Optimize brand positioning by both art and science approaches Engineered experience brings you customer engagement and loyalty – How does it work What is an effective CEM strategy Steps to formulate an effective CEM strategy Win-win approach: effective strategy to the customers and to the brand Integration of CEM strategy with VOC and touch-point management
  • 33. 11 *Note: Course outlines can be customised according to customer requirements and changes in industry trends. BEING PROACTIVE & ACTION ORIENTED DURATION 1 day. This can also be converted to a half day module that could be inserted into a longer leadership development programme OBJECTIVE(S) At times, we find ourselves stuck in situations where we feel helpless, paralysed, and incapable of changing the situation. It can be anything ranging from a seemingly unreasonable supervisor who is out to make your life difficult to company processes that don’t make any sense. This programme teaches you: i. Simply not to accept that any predicament is “unfixable”; ii. That everything is about choices – the decisions you make, your responses to people, events and circumstances inevitably affect your future; iii. To take charge of situations rather than allow yourself to be victimised by what life throws at you. WHO SHOULD ATTEND Anyone who has the desire to break out of existing predicaments and have better control over their lives. COURSE DESCRIPTION This course is designed to help you take charge of your life and have the strength of character to make decisions that aren’t always easy. It includes simulations, role playing activities, and interactive workshops to give you hands on experience, helping you become an effective strategist and change driver in your organisation. COURSE OUTLINE Module Learning Objectives Basic Change Model Breaking free from the mindset of “want-have-do” to “want-do-have” Reactive model vs Proactive model Learning not to allow moods, feelings, and circumstances to drive circumstances Harnessing the power, freedom, and ability to choose responses according to values Responding effectively to change Ensuring that you are responsive and adaptable to the changes around you that are occurring at an exponential rate Circle of concern / influence Learning to focus on the things you can change instead of focusing on worries on which you have no real control Expanding circle of influence at the expense of the circle of concern The law of employability Adopting rules of thumb to proactively close the gap between your skill set,
  • 34. 12 *Note: Course outlines can be customised according to customer requirements and changes in industry trends. abilities, performance and market needs My Commitment Developing an action plan to ensure that lessons for the day are not lost and forgotten Closing Wrapping up
  • 35. 13 *Note: Course outlines can be customised according to customer requirements and changes in industry trends. BLUE OCEAN STRATEGY DURATION 3 days OBJECTIVE(S) In the ever challenging economic environment, many companies find themselves trapped in the pricing game. The rise of China has flooded the market with cheaper products, making business increasingly competitive. This course teaches you how to: i. Create an uncontested market place and make competition irrelevant; ii. Create and capture demand rather than exploit existing demand; iii. Break free from the chains of the value-cost trade off; and iv. Align the whole system of your firm’s activities in pursuit of differentiation AND low cost. WHO SHOULD ATTEND Senior leaders and entrepreneurs, who are seek to revolutionalise the competitive landscape and take their companies to whole new levels. COURSE DESCRIPTION This course is designed to equip you with new ways of looking at the business environment. it provides you with the necessary tools to take you from Blue Ocean formulation all the way to Blue Ocean implementation. It includes simulations, role playing activities, and interactive workshops to give you hands on experience, helping you become an effective strategist and change driver in your organisation. COURSE OUTLINE Module Learning Objectives Red Ocean vs Blue Ocean strategy Appreciating the contrasts between conventional strategies and the Blue Ocean way Value Innovation vs value improvement Breaking away from the value-cost trade off through the alignment of utility, price, and cost activities 3 Tiers of noncustomers Distinguishing between the 3 tiers of non customers and tackling them accordingly to enable reach beyond existing demand 6 paths Reconstructing market boundaries by focussing on: i. Rivals within your industry; ii. Better serving your strategic group; iii. Better serving industry’s buyer group; iv. Maximising value of product or service; v. Positioning within functional-emotional orientation of industry;
  • 36. 14 *Note: Course outlines can be customised according to customer requirements and changes in industry trends. and vi. Adapting to external trends as they occur. Strategy Canvas Learning analytical tools and frameworks for building a compelling Blue Ocean Strategy Four Actions Framework Breaking the differentiation-low cost trade off through tools to reconstruct buyer value elements into a new curve ERRC Grid Systematically pursuing differentiation and low cost by uncovering the range of assumptions that are unconsciously made in competing 3 characteristics Ensuring that strategies formulated encompass the 3 essential characteristics of any sound strategy
  • 37. 15 *Note: Course outlines can be customised according to customer requirements and changes in industry trends. BUSINESS CREATIVITY IN A RAPIDLY CHANGING WORLD DURATION 1 to 2 hours speech OBJECTIVE(S) The primary objective is to equip employees who attend to be able to contribute creatively to the organisation and understand what the rapid change in the developing world will lead to. WHO SHOULD ATTEND Everyone in the organization. Speaking engagements are also suitable for company’s corporate events involving VIPs. COURSE DESCRIPTION A lecture about the importance and value of new ideas. An inspiring and motivating talk that encourages creativity and innovative thinking. Many interesting examples are given and the speaker interacts frequently with his audience. The purpose of this lecture is to help people understand how valuable it is to think in new ways – and how challenging this is to accomplish. In a world that is changing at a swift and furious pace, traditional knowledge is fast losing its value. As our world stands on the brink of an idea explosion, it is our ability to absorb new knowledge and come up with new ideas - and to make them come true - that is ever-increasingly important. OUTLINE What will this rapid change lead to? What problems do today’s’ organizations face when it comes to adapting to the speed of change? What can we learn from the people who are best at adapting to change? What are the advantages of living in a Developing Country when it comes to adapting to this change, and what can the Developed World learn?
  • 38. 16 *Note: Course outlines can be customised according to customer requirements and changes in industry trends. BUSINESS GOAL MANAGEMENT (BGM) DURATION 2 – 5 days (5 days recommended) OBJECTIVE(S) You have already “made it” – you’ve successfully climbed the corporate ladder. However, seniority inevitably comes with more responsibility. How do you ensure that you’re doing the right thing as a manager? Is your best good enough? This course teaches you how to: i. Ensure that you & your department are heading in the same direction as your organisation; ii. Develop your people and keep them motivated; and iii. Make well-thought and informed business decisions. WHO SHOULD ATTEND Department heads, senior managers, and high performers who are destined for senior management. COURSE DESCRIPTION This course is designed to give you a holistic view of the business environment, as well as, a better understanding of the industry that your organisation is in. You will also learn the numerous aspects involved in being a great leader. It includes simulations, computer simulations, role playing activities, and interactive workshops to give you practical experience. COURSE OUTLINE Module Learning Objectives Strategy Clarifying and reiterating your company’s vision – message from CEO Integrating you own values with your company’s vision Customer focus Appreciating the importance of putting customers first Kolb’s Learning Cycle Using a well-established framework to understand how you and the people you’re responsible for developing learn best Holistic view Having a comprehensive overview of business, along with its stakeholders Leadership Understanding leadership from different perspectives – individual, group, organisational Shaping the vision Networking Using networking tools to help you recognise connections that you didn’t previously see Zone of control Managing stress by appreciating the distinction between what you can control and things that are beyond your personal control
  • 39. 17 *Note: Course outlines can be customised according to customer requirements and changes in industry trends. Optimising resources Learning to optimise resources from the aspects of process improvement, customer focus, change management Learning to prioritise – profits vs values vs ethics Risk management Understanding the potential areas for risk – people, transaction processing, creditors, market risk Exploring cultural diversity Appreciating the value of cultural diversity by learning how best to leverage it People management Keeping your team inspired & mobilising them by using a counselling model
  • 40. 18 *Note: Course outlines can be customised according to customer requirements and changes in industry trends. BUSINESS OPERATIONS SIMULATION DURATION 2-3 days. The minimum days required to run this simulation is 2 days. However, the simulation is ideally run for 3 days and can be extended into a 4 day programme with other elements of business, finance and strategy incorporated OBJECTIVE(S) Although employees may come from diverse backgrounds, be it engineering, marketing, or IT, it is essential for any leader to possess a basic understanding of business. This course teaches you to: i. Position your product in the market against competitions, identifying opportunity gaps whilst relating to customer trends and demands; ii. Appreciate the importance and contribution of finance to any organisation; iii. Formulate business proposals; and iv. Appreciate the role of leaders and managers and the challenging decisions they have to make that impact results and people. WHO SHOULD ATTEND Managers who would like a more holistic view of business and have a better appreciation of the complications involved in the day to day operations of a business. SIMULATION DESCRIPTION Over the course of the programme, you will be immersed in a detailed case study/simulation of a business. You will be placed in a managerial position, where you will be required to analyse and deal with a series of challenges involving customers, product, pricing, as well as unforeseen circumstances. You will gain exposure to market analysis, customer portfolio analysis, the drafting of comprehensive business plans, along with business strategy and finance. Case Background Over the course of 2 days, participants undergo a simulation, whereby they are the newly appointed management of an ailing company that is lagging behind its industry rivals. The main task to be achieved is to present a plan, going forward to ensure that the company they are surprised and put in several major situations including: i. Dealing with a disgruntled senior manager, who has played a significant role in the company; ii. A strategy meeting with the group CEO to discuss convergence amongst the various business units; and iii. A meeting with the group CEO and his advisors to discuss the acquisition of another company as a means to expand into a new industry.
  • 41. 19 *Note: Course outlines can be customised according to customer requirements and changes in industry trends. The first and second scenarios are handled on an individual basis, while the third scenario is tackled as a group. Additionally, you are also given minor scenarios, which include being rudely interrupted by media people for comment on issues being faced by the company and writing press releases to address potentially false media reports on the company. Feedback and Observation Participants are given feedback on 3 levels: i. Professional feedback, whereby participants are given feedback by trained psychologists (or professional observers) who would have observed them in each of the scenarios over the 2 days; and ii. Peer-to-peer feedback, whereby participants are given feedback by their group members. iii. Personal Reflection & feedback, whereby participants are given opportunity to self-discover and explore their own personal strengths and areas of development Participants are also filmed by cameramen over the course of the 2 days to enable them to assess their own behaviours on a personal basis. “R” Moments and Personal Development Plan Over the course of the 2 days, the participants are given a sheet of paper where they are to note down their “R” moments. “R” is short for “Reflection”. As the name implies, participants’ “R” moments are times when they are enlightened of both their development needs, as well as their strengths. Upon receiving feedback from peers and observers, and taking individual “R” moments into account, participants are guided through the formation of a personal development plan (PDP). The PDP lays out detailed and realistic action plans on how participants intend to develop each area that needs attention.
  • 42. 20 *Note: Course outlines can be customised according to customer requirements and changes in industry trends. BUSINESS WRITING 101 DURATION 1 day OBJECTIVES Today's business professionals must be able to communicate effectively in writing if they are going to succeed in today's business environment. This course improves your business writing skills by teaching you: i. How to write effective and impactful emails, memos and proposals; ii. To be adequately prepared before beginning the writing process by doing the necessary research; iii. How information should ideally be organised to ensure easy reading for intended audience. WHO SHOULD ATTEND All professionals who are required to present ideas in writing and wish to sharpen their business writing skills COURSE DESCIPTION This course is designed to hone your writing skills and enable you to be impactful through written communication. It includes hands-on activities to enable you to have practical experience to becoming an effective communicator in writing. COURSE OUTLINE Module Learning Objectives Preparing to write Analysing your audience Determining the purpose of your document Gathering ideas and facts Brainstorming Researching your topic Establishing your scope Identifying the appropriate information type Determining the appropriate medium Organizing your information Create an outline for longer documents Decide how to organize information Writing the draft Paragraphs Paragraph length Topic sentence
  • 43. 21 *Note: Course outlines can be customised according to customer requirements and changes in industry trends. Paragraph unity and coherence Consistency of tense Writing an opening Writing a closing Revising Readability Revision checklist
  • 44. 22 *Note: Course outlines can be customised according to customer requirements and changes in industry trends. BUSINESS WRITING 201 DURATION 1 – 2 days depending on intensity and number of practice sessions incorporated in the programme OBJECTIVES Today's business professionals must be able to communicate effectively in writing if they are going to succeed in today's business environment. This course improves your business writing skills by teaching you: i. How to write effective and impactful reports, proposals, emails, and memos; ii. To be adequately prepared before beginning the writing process by doing the necessary research; iii. How to conduct audience analysis and writing to appeal to the intended audiences; iv. The different writing styles depending on the intended purpose of the written communication. COURSE DESCIPTION This course is designed to hone your writing skills and enable you to be impactful through written communication. It includes hands-on activities to enable you to have practical experience to becoming an effective communicator in writing. WHO SHOULD ATTEND All professionals who are already required to present ideas in writing and wish to sharpen their business writing skills and t COURSE OUTLINE Module Learning Objectives Preparing to write Analysing your audience Determining the purpose of your document Gathering ideas and facts Brainstorming Researching your topic Establishing your scope Identifying the appropriate information type Determining the appropriate medium Audience Analysis Differentiating between captive & non captive audiences Analysing your audience
  • 45. 23 *Note: Course outlines can be customised according to customer requirements and changes in industry trends. Identifying the characteristics of the audience Assessing the objectives and needs of the audience Creating an audience profile General report writing Understanding the various elements involved in reporting such as narrative, context, audience, content & evidence, and style Appreciating the different reporting spectrums, e.g. reports, magazine articles, newsletters, speeches, stories Formatting your information Organizing your information Create an outline for longer documents Decide how to organize information Revising Readability Revision checklist
  • 46. 24 *Note: Course outlines can be customised according to customer requirements and changes in industry trends. CHANGE 101 DURATION 1 – 2 days OBJECTIVES The only thing constant is change. Yet, it is only human and natural to resist change. In this course, you will learn how to: i. Understand the biological phenomena that prevent us from accepting change and learn to overcome them; ii. Recognise the concepts of chaos theory which focus on reactive, adaptive, and proactive behaviors and lead others from reactive to proactive performance; iii. Employ the critical elements necessary to effectively communicate change to others; and iv. Recognise the symptoms of a team dysfunction because of resistance to change and design an influence strategy for moving others into positive territory. WHO SHOULD ATTEND Young executives, entry-level graduates into the organisation and other young talent COURSE DESCRIPTION In this course, you will learn how to manage both proactive and reactive change. We will look at change from several different perspectives to understand why it’s so difficult to recognize and accept change. That will help you better manage both yours and others’ reaction to change. It includes simulations, role playing activities, and interactive workshops, to give you hands on experience, helping you become an effective change driver in your organisation. COURSE OUTLINE Modules Learning Objectives Introduction Appreciating what change feels like and the importance of embracing change Understanding common reactions to change Integration of change Taking a proactive approach to embracing change rather than allowing the natural human reaction to take over Understanding the change model and steps to bring change into the organisation Anticipating and dealing with reactions to change Understanding chaos theory and how humans adapt to change Barriers to change Acknowledging biases
  • 47. 25 *Note: Course outlines can be customised according to customer requirements and changes in industry trends. The business of paradigms Appreciating the paradigm of pioneers, shifters, and settlers The role of timing in pushing change through effectively The physiology Understanding our body’s reaction to change through understanding of brain reaction to and bio-chemicals released during change Interpreting physical symptoms resulting from change Handling the physiological impact proactively in comparison with reactively Becoming a Successful Change Agent Bringing yourself and others through change unscathed The nine principles for dealing effectively with change Brainstorming and ‘force field analysis’ to effect positive change Developing a plan to move through change resiliently Making it work for me Developing a personal plan for managing change Ensuring that change is sustainable both individually as well as at an organisational level
  • 48. 26 *Note: Course outlines can be customised according to customer requirements and changes in industry trends. CHAMPIONING THE CHANGE PROCESS DURATION Half Day to 1 day OBJECTIVES With the ever changing and increasingly competitive environment, companies that don’t change with the times are doomed to failure. However, it is also crucial that companies acknowledge that employees need to improve with the progress of the organisation. After all, it is people who see opportunities, discover solutions, and implement improvements. Human assets are pivotal, to the success of any initiative. This course enables you to: i. Understand the continuum of process improvement; ii. Uncover key drivers supporting process improvement; iii. Discover strategies to decrease resistance and stress; iv. Develop a process and approach for coaching; v. Increase understanding of team dynamics and roles; vi. Discover the impact of expectations and motivation; vii. Gain increased alignment of colleagues and customers; viii. Develop a standard communication process; and ix. Use the briefing system to spur process improvement. WHO SHOULD ATTEND Senior leaders in the organisation who can drive, influence and tasked with change COURSE DESCRIPTION This course acknowledges the complexities involved in implementing change. Typical human nature of resisting change coupled with old systems & structures can make reforms a nightmare. This course is designed to equip you with the necessary tools to tackle all aspects of the equation, i.e. processes as well as people’s attitudes. It includes simulations, role playing activities, and interactive workshops, to give you hands on experience, helping you become an effective change driver in your organisation. COURSE OUTLINE Modules Learning Objectives Why change? Appreciating the importance of embracing change and the pitfalls of stagnating Obtaining the desire to become change agents
  • 49. 27 *Note: Course outlines can be customised according to customer requirements and changes in industry trends. Foundations of Change Acceleration Assessing your existing change effectiveness Having an overview of change management tools and techniques Creating A shared Need Using a framework to ensure that stakeholders are effectively engaged via the creation of a shared need or purpose Grasping the WIIFM (What’s in it for me) mindset across all stakeholder groups and determining what message would appeal best to them Learning to generate evidence to prove that change is necessary Mobilising commitment Using CAT tools to create a vision that appeals to both the head & the heart on “Why change?” Being aware of the pitfalls arising from visions that are not shaped properly Appreciating the pitfalls arising from the lack of commitment from all stakeholders Working in teams Recognising the different individual strengths and using personality profiling to discover the most effective personality combinations in teams Learning effective ways to diffuse conflict Rewarding & recognising positive behaviour in teams Monitoring Progress Learning tools for measuring progress on change initiatives and monitoring its effectiveness Systems & structures Understanding the meaning and importance of changing systems and structures to drive behavioural change Assessing current readiness and impact of your project on key areas - Staffing, Competency, Measurement, Reward, Communications and Infrastructure Using CAT tools to effectively change systems & structures Leading change Learning the key areas that leaders need to drive in mastering the change process using the leadership triangle for change Using to CAT tools for Leading Change Building Sustainability Learning tips and techniques to continue the momentum of change Appreciating the importance of enforcing the systems and structures implemented to recognise change behaviour Using tools and techniques to make change last and monitor progress
  • 50. 28 *Note: Course outlines can be customised according to customer requirements and changes in industry trends. CHANGE ACCELERATION & TRANSITION (CAT) DURATION 3 days OBJECTIVE(S) In today’s ever changing world, competitiveness is becoming increasingly reliant on reform. However, change cannot happen without employee buy-in. This course teaches you: i. The importance of embracing change in today’s ever fluid environment; ii. To develop an appreciation for the sensitivities surrounding the “People” factor when implementing reforms; iii. Tools & techniques that will drive lasting improvements in your organisation. WHO SHOULD ATTEND Managers and supervisors who are determined to change things for the better but can’t seem to deal with the natural human resistance against change. COURSE DESCRIPTION This course acknowledges the complexities involved in implementing change. Typical human nature of resisting change coupled with old systems & structures can make reforms a nightmare. This course is designed to equip you with the necessary tools to tackle all aspects of the equation, i.e. processes as well as people’s attitudes. It includes simulations, role playing activities, and interactive workshops, to give you hands on experience, helping you become an effective change driver in your organisation. COURSE OUTLINE Module Learning Objectives Why change? Appreciating the importance of embracing change and the pitfalls of stagnating Obtaining the desire to become change agents Foundations of CAT Assessing your existing change effectiveness Having an overview of CAT tools and techniques Creating A shared Need Using a framework to ensure that stakeholders are effectively engaged via the creation of a shared need or purpose Grasping the WIIFM (What’s in it for me) mindset across all stakeholder groups and determining what message would appeal best to them Learning to generate evidence to prove that change is necessary Mobilising commitment Using CAT tools to create a vision that appeals to both the head & the heart on “Why change?” Being aware of the pitfalls arising from visions that are not shaped properly
  • 51. 29 *Note: Course outlines can be customised according to customer requirements and changes in industry trends. Appreciating the pitfalls arising from the lack of commitment from all stakeholders Monitoring Progress Learning tools for measuring progress on change initiatives and monitoring its effectiveness Systems & structures Understanding the meaning and importance of changing systems and structures to drive behavioural change Assessing current readiness and impact of your project on key areas - Staffing, Competency, Measurement, Reward, Communications and Infrastructure Using CAT tools to effectively change systems & structures Leading change Learning the key areas that leaders need to drive in mastering the change process using the leadership triangle for change Using to CAT tools for Leading Change Building Sustainability Learning tips and techniques to continue the momentum of change Appreciating the importance of enforcing the systems and structures implemented to recognise change behaviour Using tools and techniques to make change last and monitor progress
  • 52. 30 *Note: Course outlines can be customised according to customer requirements and changes in industry trends. CATS – NINE LIVES OF INNOVATION DURATION 2 days OBJECTIVE(S) In today’s dynamic ever-changing business environment, the capacity to innovate is key to staying relevant and competitive. This course enables you to: i. Understand the four basic challenges to innovation and how they affect your ability to innovate; ii. Learn and apply the nine lives of innovation; and iii. Organise innovation methodically so it is more useful to you on a daily basis. WHO SHOULD ATTEND Entry level employees and middle managers who are interested in making innovation part and parcel of their daily lives COURSE DESCRIPTION The workshop is based on the book CATS: The Nine Lives of Innovation and some of the elements are drawn from FISH! and Top Performer. The nine lives of innovation consists of the curriculum for developing our potential and the four basic challenges are the obstacles we must overcome along the way. It includes role playing activities and interactive sessions to give you hands on opportunities to internalise lesson learnt. COURSE OUTLINE Module Learning Objectives Introduction Background and overview on CATS nine lives of innovation Life 1: CATS overcome the clutter of life Quiet Mind – There is a constant conversation going on in most minds that must be quieted in order to find the space for innovation Life Two: CATS are always prepared, especially for the unpredictable Preparation – Innovation favours a prepared mind. The way you organize your experience in the warehouses of your long-term memory can serve you well when it comes time to innovate Life Three: CATS know that innovation isn’t normal Understanding Normal – One way to counter the effects of being normal is to understand how and why we humans have evolved the way we have. There is a reason for the creation called human Life Four: CATS welcome real provocation Real Provocation – To escape from the clutches of what is normal we can provoke ourselves with scenarios, objects, real world observations and stimulation from guided interaction with others Life Five: CATS promote Imaginary Provocation - To escape the containing power the norm we can
  • 53. 31 *Note: Course outlines can be customised according to customer requirements and changes in industry trends. imaginary provocation stimulate our thinking with mental assaults and imaginary challenges Life Six: CATS say “How fascinating” Fascinating! – A great way to meet failure is with whimsy. “I invested in a start-up and lost everything. How fascinating! What can I learn from this?” Life Seven: CATS fail early and well Quick Prototyping – Fail early and fail well in order to succeed at innovation Life Eight: CATS pounce on change Managing Change – All innovation is change. Need we say more? Life Nine: CATS love CAT Wranglers Herding Cats – The job of the CAT Wrangler is to herd cats through a labyrinth called change. To maximise the innovation that resides within us all a special form of leadership is required. It’s called Cat Wrangling and those who practice at it are called Cat Wranglers – they understand natural energy and how to lead other CATS to innovation.
  • 54. 32 *Note: Course outlines can be customised according to customer requirements and changes in industry trends. COMMUNICATING EFFECTIVELY DURATION 1 day, extendable to 2 days OBJECTIVE(S) Good communication skills ensure efficiency by minimising chances of misunderstanding. This course teaches you how to: i. Build trust and gain respect from your co-workers; ii. Adapt your communication style according to your audience and situation; iii. Minimise miscommunication; and iv. Foster better relationships and understanding amongst your colleagues. WHO SHOULD ATTEND People of all levels who are looking to strengthen their working relationships through improved communication skills. COURSE DESCRIPTION This course gives you a holistic view of communication, including non-verbal communication. It includes simulations, role-playing activities, and interactive workshops. It also gives you the opportunity to gain practical experience in communicating effectively. COURSE OUTLINE Module Learning objective(s) Building the Communication Model Helps you understand that each person has different perceptions and the importance of respecting differences Illustrating how easy it is for miscommunication to happen 6 assumptions Understanding & reading the other party better Learning to adapt communication style to remain in control Sensory acuity Learning to read people through observing 5 crucial features Rapport building Understanding key elements necessary in building rapport Representation systems Discovering your 4 representational systems Identifying the representational systems of the person whom you’re communicating with & how to communicate effectively with them Tone patterns Using variations in tonality to communicate effectively
  • 55. 33 *Note: Course outlines can be customised according to customer requirements and changes in industry trends. Observing eye patterns Reading the thinking pattern of a person through eye movement – adapting communication style accordingly to reduce/eliminate resistance Conversational tools Learning to build rapport by asking the right questions Active listening Harnessing listening skills to minimise misunderstandings Mediums of communication Learning pros and cons of using different mediums of communication (e.g. verbal, written, sms, email, etc.) in different situations Power of intent Being sincere when you speak is everything
  • 56. 34 *Note: Course outlines can be customised according to customer requirements and changes in industry trends. COMMUNICATION 101 DURATION 1 day OBJECTIVES Good communication skills ensure efficiency by minimising chances of misunderstanding. This course helps you: i. Have a better understanding of the communication process; ii. Identify communication barriers; iii. Validate if the communication exchange has been successful; and iv. Communicate effectively through the various communication channels and in different contexts. WHO SHOULD ATTEND Young talent, entry-level employees, junior executives and high potential young leaders COURSE DESCRIPTION This course gives you a holistic view of communication, including non-verbal communication. It includes simulations, role-playing activities, and interactive workshops. It also gives you the opportunity to gain practical experience in communicating effectively. COURSE OUTLINE Module Learning objective(s) Introduction Defining the communication process Appreciating the barriers to communication Understanding the stages of the Communication Process: Sender, Message, Channel, Receiver, Feedback and Context Communicating effectively through email Understanding when to email and when verbal communication is preferred / recommended Appreciating the pros and cons of using email as a communication channel Learning effective processes for effective email communication Telephone communication The Art of Listening: Expect to Spend 50% of Your Time in Active Listening Passive vs. Active Listening Avoiding “Mind-Drift” International communication Appreciating the role of cultural differences when communicating with internationals
  • 57. 35 *Note: Course outlines can be customised according to customer requirements and changes in industry trends. Chairing effective meetings Understanding the importance of agenda development Knowing when items and issues need to be delegated to offline follow up meetings Business letter writing Learning the basics of writing appropriate business letters
  • 58. 36 *Note: Course outlines can be customised according to customer requirements and changes in industry trends. COMMUNICATION SKILLS (USING NLP) DURATION 2 days OBJECTIVE(S) Good communication skills ensure efficiency by minimising chances of misunderstanding. This course teaches you how to: i. Build trust and gain respect from your co-workers; ii. Adapt your communication style according to your audience and situation; iii. Minimise miscommunication; iv. Foster better relationships and understanding amongst your colleagues; v. Discover what motivates different team members; vi. Develop advanced thinking skills; and vii. Create and maintain a resource self-image; WHO SHOULD ATTEND Senior managers who would like a better appreciation of the subtle non verbal signals that inevitably affect the quality of communication COURSE DESCRIPTION This course gives you a holistic view of communication (internal & external), including non-verbal communication. It includes simulations, role-playing activities, and interactive workshops. It also gives you the opportunity to gain practical experience in communicating effectively. COURSE OUTLINE Module Learning objective(s) Communication Model Helps you understand that each person has different perceptions and the importance of respecting differences This section forms the foundation of everything that is to be learnt. Presuppositions Fundamental assumptions to be installed and treated as beliefs because of resourcefulness. 11 Principles of Goal Setting The difference between goals you achieve and goals you don’t achieve, and how to always achieve them! Ask to bring clarity to your (and somebody else’s) goals.
  • 59. 37 *Note: Course outlines can be customised according to customer requirements and changes in industry trends. Rapport building Understanding key elements necessary in building rapport Learn how to create instant liking and agreement even with people you don’t really know and people you don’t like (or who don’t like you!) Representational Systems Our senses represent internally the information we receive from the world. It’s our encoding. Become aware of how our senses are represented internally in the nervous system Discover how our minds have an influence on our physical response (whether we are conscious of the process or not) Learn how to use this to create instant rapport and mutual agreement Eye Patterns Reading the thinking pattern of a person through eye movement – adapting communication style accordingly to reduce/eliminate resistance Identify and learn how the eyes reflect a person's real thoughts Find out how to increase creativity, flexibility and learning by using the eye patterns. Sensory Acuity Learning to read people through observing 5 crucial features Submodalities Learn the secret programming software of your mind Discover your brain’s inner encoding mechanism and take control Remove unwanted behaviours using Submodalities Learn to create a sequence of instructions to modify undesirable beliefs and emotions Tone patterns Using variations in tonality to communicate effectively Conversational tools Learning to build rapport by asking the right questions Language Patterns Our words reveal our intellectual attributes and personal characteristics Words are unconsciously chosen and they have a special meaning for each person Recognize types of personalities behind different types of words, and build instant rapport Learn to use abstract language to achieve instant agreement Challenge and overcome objections elegantly 3 important questions to reveal specific information about any hidden subject Basic Anchoring Another secret to controlling feelings and state of mind Active listening Harnessing listening skills to minimise misunderstandings Mediums of communication Learning pros and cons of using different mediums of communication (e.g. verbal, written, sms, email, etc.) in different situations Power of intent Congruency is determined by our intention and our communication.
  • 60. 38 *Note: Course outlines can be customised according to customer requirements and changes in industry trends. CONDUCTING EFFECTIVE MEETINGS DURATION 1 day OBJECTIVES Do your meetings seem to get easily derailed? Do they go off on tangents, get bogged down in minutia, spend too much time on one topic at the expense of another, get embroiled in personality conflicts, or simply run over time? This course helps you: i. Understanding how to professionally “Manage and Facilitate Effective Meetings” in order to achieve set meeting objectives through professional facilitation techniques; ii. Identifying how difficult behaviour negatively affects people and business, particularly within meetings; and iii. Learn how to professionally deal with difficult situations. COURSE DESCRIPTION More and more, our productive work time is consumed by the need to attend meetings. It has been estimated that at least a quarter of a managers work time will be spent in meetings. This is significant, and this is why it is important for Staff, Managers and Meeting Chairperson to be skilled at facilitating concise and constructive meetings. This course is designed to improve your facilitation skills by equipping you with the necessary theories/concepts. It also includes simulations, role-playing activities, and interactive workshops. You will also have the opportunity to gain practical experience and receive constructive feedback. WHO SHOULD ATTEND Middle managers who would like to conduct meetings more efficiently and achieve higher productivity levels at meetings COURSE OUTLINE Module Learning objective(s) What is facilitation? Understanding the role of the facilitator and the facilitation process Appreciating the need to have the right mindset and characteristics in being an effective facilitator The role of planning Using a checklist to plan effective meetings which includes criteria such as defining meeting objectives, creating the participant list, establishing roles, developing agenda, identifying background materials, and planning the meeting space Executing productive meetings Learning how to: i. Set expectations ii. Manage time
  • 61. 39 *Note: Course outlines can be customised according to customer requirements and changes in industry trends. iii. Establish ground rules Dynamics of group interaction Understanding the different stages involved in a discussion Learning to assume different roles at different stages of the discussion/ meeting Positions vs values/interests Decision making tools Learning different tools available for decision making purposes such as: i. Consensus decision making ii. Consultation iii. Prioritisation Techniques Learning how to use different facilitation techniques such as: i. Breakout groups ii. Active listening iii. Asking questions iv. Paraphrasing v. Summarising vi. Synthesising vii. Negative polling viii. Boomeranging ix. Restating the purpose x. 3 step intervention xi. Labelling sidetracks xii. Parking lot xiii. Mirroring xiv. Remaining neutral xv. Flip chart note taking
  • 62. 40 *Note: Course outlines can be customised according to customer requirements and changes in industry trends. CONFLICT MANAGEMENT DURATION 1 day OBJECTIVE(S) Conflict and tension is an integral part of working life. Though each conflict may be unique, all conflicts share common elements. This course teaches you to: i. Discover the root sources of conflict and the importance of addressing them effectively ii. Learning our conflict response styles and how we should use different styles in the right context iii. Learning effective interpersonal skills that are critical to conflict resolution iv. Understanding difficult people and how we can effectively work with them to achieve corporate goals v. Effectively manage emotions in order to create and sustain a positive environment to resolve conflicts WHO SHOULD ATTEND Executives and managers who are constantly caught in high stress, high tension environments and those who need to diffuse conflicts as an independent party. COURSE DESCRIPTION This course teaches you techniques on how to prevent conflicts from arising, detect conflicts in their initial stages and ensure they don’t escalate, diffuse conflicts, and ensure a positive working environment. It also includes simulations, role playing activities, and interactive workshops to give you practical experience. COURSE OUTLINE Module Lesson(s) Sources of Conflicts Understanding the different roles we need to play to handle conflict effectively Identifying and understanding the root causes of most workplace conflicts Learning the barriers that causes conflicts to escalate Learning the 4 conflict quadrants and why healthy organisations should have an open disclosure-address-feedback environment. Learning how to effectively bring out conflicts for resolutions Ensuring conflicts don’t turn bitter Conflict Response Styles Understanding the 5 major conflict response styles of avoiding, accommodating, compromising, collaborating and dominating Appreciating the challenges in achieving personal goals vs developing relationships Learning effective interpersonal skills for resolving conflicts effectively
  • 63. 41 *Note: Course outlines can be customised according to customer requirements and changes in industry trends. Working with Difficult People Understanding the types of difficult people we encounter Learning the powerful competency of having good people skills in dealing with tough people Learning effective skills that will bring about effective collaboration with difficult people Managing Emotions in Conflicts Learning the conflict response process Understanding the causes and consequences of responding with negative emotions Learning principles to gain emotional control in order to resolve conflicts objectively
  • 64. 42 *Note: Course outlines can be customised according to customer requirements and changes in industry trends. CULTIVATING A CUSTOMER CENTRIC MINDSET DURATION 1 day OBJECTIVE(S) Businesses are increasingly recognizing that, to be successful, they must place a high value on both their customers and customer care professionals. This course teaches you how to: i. Build the business case for customer experience investment ii. Assess the organisation’s customer experience iii. Develop a customer experience strategy iv. Develop the organisation’s customer experience culture - using proven Change Management tools –specific to the Financial Services industry WHO SHOULD ATTEND Managers who need to cultivate a customer centric environment in their organisations and instil a customer service mindset in their employees. COURSE DESCRIPTION The programme is heavily oriented towards practical experience through live customer contact management and internships. It also provides you with frameworks and skills on achieving sustainable long term relationships with your customers. It includes simulations, role playing activities, and interactive workshops to give you practical experience. COURSE OUTLINE Module Learning Objectives Engineered Customer Experience Management i. Engineered CEM Basics ii. Engineered CEM Optimization iii. Engineered CEM Delivery iv. Design Your Own Engineered Experience Define your target customer segments Critical and essential Identify and evaluate the importance of sub-processes The magic touch Factor your target brand values into an experience process Peak and end Design and manipulate the effective peak and end experiences Brand values, critical needs and effective experience Less is more: allocate your resources in an effective way Put PPG (Pleasure-pain Gap) in action Develop your own Engineered experience Touch Point Management v. Characteristics of Online touch-points Contact center touch-points Face-to-face touch-
  • 65. 43 *Note: Course outlines can be customised according to customer requirements and changes in industry trends. Contemporary Touch-points vi. Managing Touch-points By Value Drivers vii. Optimizing A Single Touch- point viii. Synergizing Multiple Touch- points points Marketing communications touch-points Love and hate drivers MOT of a touch-point experience Delivering your value propositions through touch-points Differentiating your touch- point experience Benefits of optimizing a single touch-point Step-by-step guide to optimize a single touch-point experience Principles for resources allocation on a single touch-point Design the target performance level of a single touch-point Strategic advantages of synergizing multiple touch-points A systemic approach to synergize multiple touch-points experience Principles for resources allocation on multiple touch-points Design different target performance levels of multiple touch-points. CEM Implementation i. CEM Gap Analysis ii. CEM Capabilities iii. CEM Measurement & Metrics iv. Close-loop CEM Management System Assess the current performance level of multi-channels touch-points Identify the performance gaps between target and current experiences Assess the performance gaps across multiple touch-points Address the performance gaps with new core capabilities People capabilities – change management, leadership, recruitment, training and performance system Process capabilities – business process stream-line, redesign and re-engineering Product capabilities – pricing, costing, product development and product mix Technology capabilities – software, hardware, platform, integration and compatibilities Develop roadmap for phased implementations and pilot projects Set performance metrics and key performance indicators Monitor and assess the performance level of multiple touch-points in delivering target experience Measuring ROI of CEM. Customer experience assessment and evaluation model Customer experience strategy model (operations, branding, analytics) Touch-point planning model (framework, tools) Customer experience implementation model (designing and managing an experience-centric organization).
  • 66. 44 *Note: Course outlines can be customised according to customer requirements and changes in industry trends. “DAY IN THE LIFE OF A CEO” SIMULATION & ASSESSMENT PROGRAMME DURATION 2 day minimum. Ideally extended to 3 days OBJECTIVE(S) A major driver for any business is to gain competitive advantage through the quality and capability of its senior people, as well as retaining and developing successful and superior performers to become senior leaders across the organisation. This simulation reveals your: i. Ability to manage information and multi-task; ii. Degree of media savviness; iii. Preferred management style; iv. Readiness to deal with unforeseen difficult situations; v. Preferred style of dealing with authority; and vi. Preferred style in dealing with difficult people. WHO SHOULD ATTEND High potential middle managers who have been identified as possible future leaders of the organisation SIMULATION DESCRIPTION Participants are given a case study of a company that is part of a larger conglomerate. They play the role of a new CEO who had recently been parachuted into the subsidiary company by the parent company. 3 Major Scenarios Over the course of 2 days, they are surprised and put in several major situations including: iv. Dealing with a disgruntled senior manager, who has played a significant role in the company; v. A strategy meeting with the group CEO to discuss convergence amongst the various business units; and vi. A meeting with the group CEO and his advisors to discuss the acquisition of another company as a means to expand into a new industry. The first and second scenarios are handled on an individual basis, while the third scenario is tackled as a group. Additionally, you are also given minor scenarios, which include being rudely interrupted by media people for comment on issues being faced by the company and writing press releases to address potentially false media reports on the company.
  • 67. 45 *Note: Course outlines can be customised according to customer requirements and changes in industry trends. Feedback and Observation Participants are given feedback on 2 levels: iv. Professional feedback, whereby participants are given feedback by trained psychologists (or professional observers) who would have observed them in each of the scenarios over the 2 days; and v. Peer-to-peer feedback, whereby participants are given feedback by their group members. vi. Personal Feedback Participants are also filmed by cameramen over the course of the 2 days to enable them to assess their own behaviours on a personal basis. “R” Moments and Personal Development Plan Over the course of the 2 days, the participants are given a sheet of paper where they are to note down their “R” moments. “R” is short for “Reflection”. As the name implies, participants’ “R” moments are times when they are enlightened of both their development needs, as well as their strengths. Upon receiving feedback from peers and observers, and taking individual “R” moments into account, participants are guided through the formation of a personal development plan (PDP). The PDP lays out detailed and realistic action plans on how participants intend to develop each area that needs attention.
  • 68. 46 *Note: Course outlines can be customised according to customer requirements and changes in industry trends. DELIGHTING THE CUSTOMER DURATION 1 day OBJECTIVES Loyal customers are the engines of every business. Yet how do companies equip employees to perform their role of winning and retaining customers? Of figuring out customer priorities? Of applying tested strategies to foster enduring relationships? This course teaches you to: i. Encourage client participation to achieve increased buy-in for your ideas and recommendations; ii. Use questioning and listening techniques to help your clients recognise needs and expectations that you can meet but that they may not have realised they had; iii. Say “no” without saying so when you can’t provide what the client is asking for; and iv. Respond to questions with tact, clarity and openness. WHO SHOULD ATTEND Senior managers who would like to hone their strategic thinking skills on the customer service front. COURSE DESCRIPTION This course will help you achieve more productive relationships and partnerships through mastery of the techniques critical to interpersonal problem-solving, communication, and trust-building. We will show you how to diagnose problems, predict customer needs, suit your consulting style to those needs, make recommendations based on a substantiated decision making process, present your ideas in a clear and compelling manner, and fulfill client expectations. COURSE OUTLINE Module Lesson(s) Customer Delight as a Five-Step Process Developing positive ongoing client relationships and long lasting rapport Customer delight as 90% relationship and 10% product Ensuring understanding of the structure and process required to delight the customer Setting Goals and Understanding Implied Contracts Setting mutual goals Changing “requirements” and “features” to business issues, e.g., financial constraints, user needs, skill level and misperceptions Recognising differences in communicating and decision-making styles that can be misperceived as conflicting goals Turning negative situations into positive ones through reflecting, interpreting non- verbal communications, and asking leading questions
  • 69. 47 *Note: Course outlines can be customised according to customer requirements and changes in industry trends. Problem Solving and Diagnosis Dealing with negativity Partnering through problem solving Making phone calls and voice mail messages seem like in-person interactions The interview process: Questioning to uncover the real needs and bring the client to your side Presenting Ideas, Recommendations and Solutions that Sell Preparing for dealing with resistance Ten most common resistant behaviours and how to deal with them Preparing for the feedback meeting; gathering allies, designing collaborative dialog Presentation openings and closings that grab; presentation formats and styles Persuasion techniques for getting others to say “yes” A strategy for leading an undecided client toward decision-making Follow Through The difference between follow through and follow up Partnering with other internal clients, becoming one voice to external clients Mastering the points on the Consulting Star to bring it full circle
  • 70. 48 *Note: Course outlines can be customised according to customer requirements and changes in industry trends. DEVELOPING CREATIVITY AT WORK DURATION Half-day/ 1 day / 2 days, depending on your organisation’s needs OBJECTIVE(S) The primary objective of the training is to enable the participants to contribute creatively to their organisation and to give them tools and techniques that will help them to develop their own creativity as well as to help others to develop theirs. WHO SHOULD ATTEND Anyone in the organisation who wants to learn creative ways of thinking, perceiving, and doing through a thought framework COURSE DESCRIPTION A workshop on creativity and innovation to inspire the participants to understand the value of creativity, to get them to want to develop more and better ideas, and to encourage them to want to help build a more creative environment in their organizations. COURSE OUTLINE Module Learning Objectives Inspiration Understand the value of innovation and why the ability to think creatively is becoming more important in a rapidly developing world. Insight Learn from the examples of companies and organizations that have developed effective ways of collecting ideas from within the organization - and from the outside. Tools An interactive process between speaker and audience on how, why and become aware of the different techniques to develop creative thinking.
  • 71. 49 *Note: Course outlines can be customised according to customer requirements and changes in industry trends. EFFECTIVE ACCOUNT MANAGEMENT DURATION 1 day OBJECTIVE(S) Being customer focussed goes beyond the quality of product/service offerings. It includes understanding your customer’s corporate strategy and ensuring that offerings match their overall strategy, as well as, maintaining a strong relationship with them. This course teaches you how to: i. Develop and maintain solid, long-term relationships with customers; ii. Identify and manage customer expectations with regards to your role as an account manager; iii. Produce short, medium, and long term client account plans; and iv. Close deals through calm, confident sales techniques rather than hard selling. WHO SHOULD ATTEND Account managers and those who may have to manage or mentor account managers. COURSE DESCRIPTION This programme enables you to identify common techniques that are applied to build rapport with customers and subsequently, strong, trusting, long-term relationships with your customers. You will learn strategies to tackle situations with emotional maturity. It also includes simulations, role playing activities, and interactive workshops to give you practical experience. COURSE OUTLINE Module Lesson(s) Basic communication skills Learning basic communication skills to build rapport with customers Appreciating the importance of subtle non-verbal behaviour Developing active listening skills Building credibility Discovering convincing channels of communication Dealing with explicit and implicit resistance Managing tense atmospheres with emotional intelligence Difficult conversations Soliciting customer expectations (both explicit and implicit) Negotiating deliverables and your role with customers and managing their expectations Positioning Learning to align your priorities with customer priorities Ascertaining your competitive advantage in the market and capitalising strengths
  • 72. 50 *Note: Course outlines can be customised according to customer requirements and changes in industry trends. and applying strategies to mitigate the effects of inherent weaknesses Strategic thinking and planning Formulating short, medium, and long term client account plans by having a sense of anticipation of clients’ future needs Understanding the dynamics that shape your clients’ industry, including the roles of key stakeholders
  • 73. 51 *Note: Course outlines can be customised according to customer requirements and changes in industry trends. EFFECTIVE STRATEGIC THINKING DURATION 2 days OBJECTIVE(S) Being just good enough no longer suffices in today’s ever increasingly competitive environment. Organisations that don’t constantly challenge themselves and aim higher soon find themselves outdone by competitors. This course teaches you to: i. Have relentless dissatisfaction with the status quo and identify ways of doing things better and faster; ii. Think strategically to drive growth and gain competitive advantage; iii. Use strategy maps as a planning tool to prioritise and focus on the right things; and iv. Apply strategic best practices into planning for the company’s future. WHO SHOULD ATTEND Managers, planners, analysts, all who are responsible for developing well-thought business strategies and understanding market dynamics. COURSE DESCRIPTION This course compels you to re-look at the practices that are well entrenched in your organisation and forces you to question their practicality, efficiency, and effectiveness. You will be equipped with strategic planning frameworks. The course also includes simulations, role playing activities, and interactive workshops to give you practical experience. COURSE OUTLINE Module Lesson(s) Good vs Great Pushing you to re-invent conventional ways of doing things that may not necessarily be the most efficient Defining growth strategies for the future Differentiating from competition Exploring growth opportunities beyond existing markets Fortune teller Learning from case studies how industry landscapes have changed over the years and learning to predict possible changes in your industry Tools Using strategic planning frameworks to ascertain company’s competitive position in the marketplace Using tools to execute strategic plans effectively Learning from others Learning how best practices can be applied to your organisation
  • 74. 52 *Note: Course outlines can be customised according to customer requirements and changes in industry trends. Learning pertinent lessons from the mistakes of others by examining case studies Change agent Anticipating potential changes and preparing your company to seize opportunities Learning how to make others within the organisation embrace your proposed changes Appreciating mistakes commonly made by Post mortem Ensuring that the degree of success achieved by strategic initiatives is measured Learning from mistakes made and ensuring that they are not repeated
  • 75. 53 *Note: Course outlines can be customised according to customer requirements and changes in industry trends. ENTERPRISE SIMULATION DURATION 2 days OBJECTIVES This simulation pushes participants to make strategic decisions in running a company in a competitive environment, having to decide on their target markets and industries, matching their product offerings to customer demands, maintaining profitability and sustainability in an ever changing world. The objectives include: i. Inspiring your leaders to confidently make strategic decisions that produce short term results with long term value; ii. Pushing your leaders to see opportunities for growth even when resources are scarce; iii. Guiding Leaders in understanding the importance of talent development, organisation branding and investments in R&D; and iv. Allowing leaders to make decisions to change and adapt to changing economic situations. WHO SHOULD ATTEND Middle managers who would like to sharpen their business acumen and strategic thinking skills SIMULATION DESCRIPTION Some key concepts include: i. Prioritising development initiatives and spending; ii. Understanding financial logic behind each decision and its impact; iii. Creating value proposition for customers through a compelling product mix; iv. Developing marketing strategy to capture market; and v. Broadening participants’ perspective in operation planning, financial forecasting, market analysis, risk management, talent Development and investment in research and development. Key Competencies Focus in Entreprise: Customer Focus Informing / Command Skills Execution InnovationManagement Building Effective Team Managing & Measuring Work Managing Vision & Purpose Managing Talents Change Management √ √ √ √ √ √ √ √ √ √ √Primary Competency SecondaryCompetency
  • 76. 54 *Note: Course outlines can be customised according to customer requirements and changes in industry trends. Phase 1 : a. All companies start off on equal benchmark and financial position, playing in the same region and product offering b. All Companies would bid for deals and would have to make strategic decisions on pricing and terms and conditions c. Opportunities arises in Year 1 of the simulation to make decisions on investment in resources, research, talent development, marketing and diversification d. Teams are required to analyse the market, demand and supply Debrief of Phase 1 : At end of Year 1 performance, teams would be debriefed on their standing vis-a-vis competition. They would also be given a walk thru and practice session on : Exploring growth opportunities beyond existing markets Using strategic planning frameworks to ascertain company’s competitive position in the marketplace Phase 2 : a. New economic situation information on customer demand arises b. All Companies would bid for deals and would have to make strategic decisions on pricing, customer needs and terms and conditions c. Opportunities arises in Year 2 of the simulation to make decisions on investment in resources, research, talent development, marketing, industry/target customer & market changes d. Teams are required to analyse the market, competition, new industry advancement, NPI Score and technology Debrief of Phase 2 : At end of Year 2 performance, teams would be debriefed on their standing vis-a-vis competition. They would also be given a walk thru and practice session on : Differentiating from competition learning to predict possible changes in your industry Anticipating potential changes and preparing your company to seize opportunities Phase 3 : a. New economic situation information on new product technology and obsolesces arises b. All Companies would bid for deals and would have to make strategic decisions on pricing, customer needs, product differentiation, collaboration and terms and conditions c. Opportunities arises in Year 3 & 4 of the simulation to make decisions on investment in resources, research, talent development, marketing, industry/target customer, competition elimination or collaboration, product differentiation & market changes d. Teams are required to analyse the market, competition, new industry advancement, talent development, company reputation and technology
  • 77. 55 *Note: Course outlines can be customised according to customer requirements and changes in industry trends. Debrief of Phase 3 : At end of Year 4 performance, teams would be debriefed on their standing vis-a-vis competition and the results of the survivor and champion of the simulation. They would also be given a walk thru and debrief session on : Strategies they applied, what worked, what didn’t and mistakes to learn from Learning from their competition Programme facilitator will close off the simulation with key learnings the participants will take back as they apply the concepts and tools they learnt from the simulation to their workplace.
  • 78. 56 *Note: Course outlines can be customised according to customer requirements and changes in industry trends. ESSENTIAL WRITING SKILLS DURATION 3 days (can be contracted to 1 or 2 days) OBJECTIVE(S) This programme gives participants: i. The necessary thinking and organizational skills for writing; ii. A review of common errors in writing and how to avoid them; iii. Different writing styles from Business Reports to Emails to Essays; iv. Practical Writing Exercises with analysis and review. WHO SHOULD ATTEND Executives who wish to translate their verbal English communication skills into accurate and effective written English communication. COURSE DESCRIPTION This course is designed to improve your English Writing skills in a positive, ‘hands-on’ environment. It uses practical writing sessions to further develop the ability to write accurately and effectively both formally and informally. COURSE OUTLINE Module Learning Objectives The Golden Rules for Writing well A check list for professional writing skills which enables the participant to avoid common errors found in different writings. Preparation-Thinking and Organizational Skills How to organize your thoughts and plan your writing presentation in order to send a strong, accurate and effective message. Sentence and Paragraph Construction To present a logical flow in your writing, this will make it easier for the reader to understand the writer’s message. Business Writing Styles How to apply the different styles of writing in Business Reports; Business Letters; Memos; Emails. Essay Writing A look at the different types of essays and how the writing style varies for each one. A comparison with business writing. Practical Writing Sessions To gain practical experience in writing using the different styles of business writing. Analysis and feedback.
  • 79. 57 *Note: Course outlines can be customised according to customer requirements and changes in industry trends. EXECUTIVE BUSINESS WRITING DURATION 1 day OBJECTIVES The need to use the written word to communicate clearly is part of the very fabric of every product- and service-oriented organisation. User guides, help files, white papers and journal articles, advertising copy, specifications, training manuals and instructor guides, and proposals are just some of the examples of documents that require in-depth research, thoughtful structuring, and judicious editing to suit the needs of a specific situation. In this course, you will learn how to: i. Analyse the audience for a specific writing project; ii. Conduct thorough research to ensure accurate writing; iii. Evaluate draft material to ensure that it is clear, correct, consistent, complete, and appropriate; iv. Edit draft material to satisfy audience needs. WHO SHOULD ATTEND People who would like a strategic angle to writing business proposals to enhance the conviction level of readers COURSE DESCRIPTION In this course, you will study the step-by-step process for producing effective business documents. You will learn the art and craft of the writing discipline that can be applied to virtually any type of technical or business writing. You will go away from this course having acquired a tool kit for creating documents that are clear, correct, consistent, complete, and appropriate to their audience and purpose. COURSE OUTLINE Module Learning Objective(s) Introduction Need for technical writing Definitions Technical writing process: Step by step Typical technical writing products Audience Analysis Identifying your audience's "problem" Classes of audience Intuitive analysis Interviewing representative members of your audience
  • 80. 58 *Note: Course outlines can be customised according to customer requirements and changes in industry trends. Selecting audience analysis methods Research Searching the literature Interviewing subject matter experts Using hands-on experience and demonstrations Selecting research approaches Structuring Your Document The executive summary The news reporter's questions Information chunking Bottom-up structures Top-down structures Sidebars Selecting a document structure Evaluating Results Evaluating clarity Evaluating correctness Evaluating consistency Evaluating completeness Evaluating appropriateness Reporting evaluation results Editing Structural editing Content editing Copy editing Wrap-up Course recap Highlights from participants’ perspectives
  • 81. 59 *Note: Course outlines can be customised according to customer requirements and changes in industry trends. EXECUTIVE COACHING DURATION Depending on agreed frequency – refer to details below OBJECTIVES You are already on the top rung of the success ladder for your current job and wish to reach for the next level. Or maybe there’s something holding you back from peak performance for your current level. Either way, coaching can help you get there. It is our desire that our executive coach adds value to your organisation in the following ways: i. Linking our feedback to your team’s work context, using specific examples that we have observed to illustrate our interpretation of the feedback; ii. Linking our feedback and action plans to the overall goals of your organisation; iii. Pre-empt barriers that your individual team members may encounter and suggest manners in which they can anticipate and/or overcome them; iv. Establishing a coaching relationship and not just a one-off meeting; v. Encouraging your team member to reach out to key individuals within AIA who can help with their development. WHO SHOULD ATTEND Senior leaders who would like another senior leader’s insights on moving to the next leadership level PROPOSED EXECUTIVE COACHING ARRANGEMENT Often confused with training or mentoring, coaching picks up where the former two leave off. A coach, usually a specially trained, external specialist, can help you discover the hidden strengths and resources you never thought you had. How does he or she do that? Through questions that provoke thought and challenge. Coaching is the ultimate investment an organisation can make in an individual whom it values enough to want to lift to a higher level of performance or responsibility. We propose the following arrangement for each executive undergoing executive coaching for maximum effectiveness. Frequency of sessions : 1 session per week (4 session per month) Duration of each session : 1 hour per session Duration of executive coaching contract : 6 months
  • 82. 60 *Note: Course outlines can be customised according to customer requirements and changes in industry trends. EXECUTIVE MENTORING / CHAMPIONING THE MENTORING PROCESS DURATION Half day to 1 day OBJECTIVES Business Week reports that over 35% of employees who are not being mentored within 12 months of being hired, will be actively looking for another job. To put it simply, mentoring can be the cheapest, easiest, most effective, and most fulfilling means of "closing your gaps" in the succession planning process. This course enables you to: i. Build strong bonds with your mentees to cultivate a strong and trusting relationship; ii. Effectively distil the vast knowledge and experience accumulated over the years and pass it on to your mentees, an element that is instrumental in the succession planning process; iii. Ensure that the mentoring process becomes part and parcel of your organisation’s structure and culture. WHO SHOULD ATTEND Senior leaders who would like another senior leader’s insights on moving to the next leadership level COURSE DESCRIPTION This programme is designed to develop your executive mentoring skills so that you become a vehicle for developing your company’s resources to achieve their full potential. It includes simulations, role-playing activities, and interactive workshops. COURSE OUTLINE Module Learning objective(s) What’s the difference? Learning the differences between mentoring & coaching What is perfect? Identifying the essential attributes of good mentors Bond Building Building strong bonds that create a strong and trusting mentoring relationship Tools How the brain works Formalising Methods to develop mentoring and coaching skills Having basic understanding of how people learn Learning to change existing structure to strengthen mentoring and coaching in the work place Learning to pass down knowledge of high level strategy to mentees in
  • 83. 61 *Note: Course outlines can be customised according to customer requirements and changes in industry trends. Simplifying Distillation simplified, easy to understand frameworks Imparting wisdom gathered through years of extensive experience to mentees by getting to the essence of lessons learnt from experiences Sustainability plan Building effective and realistic action plans to ensure that mentoring relationships are sustainable
  • 84. 62 *Note: Course outlines can be customised according to customer requirements and changes in industry trends. EXECUTIVE PRESENTATIONS DURATION 1 day OBJECTIVES Presentations are opportunities to effectively inform your audience, to persuade them to take a new or different course of action, to sell an idea or a product, and to gain closure and commitment. This course will teach you to: i. Analyse the presentation audience, set presentation objectives, and develop comprehensive presentation strategies; ii. Pick the most successful presentation format for a given occasion, whether it’s a peer update, informal discussion, team meeting, senior management briefings, client presentation, or a large gathering; iii. Develop strong and clear key messages and the presentation structure that delivers them most effectively; and iv. Craft an attention-getting opener and a persuasive closing. WHO SHOULD ATTEND Senior leaders who would like to sharpen their presentation skills to deepen their audience’s conviction level COURSE DESCRIPTION This workshop will take you from the initial “call to present” to a completed script and to the heart-felt applause at the end of your presentation. You will plan, write, prepare, and practice in class. You will begin by learning the advance prep techniques that will help match your presentation to the audience goals and interests. You will learn how to plan and write a well structured, compelling presentation. You will acquire the tools and techniques to transform technical jargon into a convincing business case, craft influential openings and powerful closings, and design effective visuals to achieve the result you are trying to achieve. Finally, you will learn how to use body dynamics to project comfort and confidence, engage the audience, and handle difficult people and situations. The before-and-after videos will allow you to see the improvement before you even leave the workshop. COURSE OUTLINE Module Learning Objective(s) Presenting as a Process The ADDIE process for presenting: Analysis, design, develop, implement and evaluate Case Study: How do you prepare?
  • 85. 63 *Note: Course outlines can be customised according to customer requirements and changes in industry trends. Exploration: What makes a presentation successful? Dissecting why you are presenting Preparing for a Presentation Four primary types of presentations: Selecting the perfect style Formatting a presentation Preparing to connect with your audience Questions to ask ahead of time that will bring your message to life Turning technical jargon into powerful prose: Benefits vs. features and requirements vs. business need Stand and Deliver Short presentations in small groups Critique and discussion Presentation Openings and Closings Matching an opening with your style, content, and audience Five presentation opening approaches: The right opening sets the stage for their acceptance Tips for attention-grabbing openings Five powerful closings Dangerous closings to avoid Handle difficult people and situations before the difficulty begins Presentation Presence Body dynamics that set the tone Large group dynamics: Handling groupthink, strong opposition, and disinterest with ease Overcoming nervousness Word speed exercise: Do you talk at the speed that influences others? Engaging your audience: Techniques for large and small, formal and informal settings Strategies for giving credit, turning negative impressions to positive ones Brevity: How to leave them wanting more Persuasive presentations: Learn what makes an informational presentation an influential one Class Presentations and Preparation and practice for class presentation
  • 86. 64 *Note: Course outlines can be customised according to customer requirements and changes in industry trends. Critique Presentations and videotaping Written critiques and discussion Conclusion Recapitulation of the major “take home” ideas How to keep growing: A six-month self-development plan
  • 87. 65 *Note: Course outlines can be customised according to customer requirements and changes in industry trends. EXTREME LEADERSHIP COURSE DURATION 1 day, extendable to 2 days OBJECTIVE(S) This course helps individuals understand leadership in light of context and situation. You will learn that leadership is not a combination of traits to be learnt but diverse extreme traits that need to be internalised and leveraged according to situation and context. This course teaches you how to: i. Understand the Extreme Leadership model and its implications; ii. Audit your leadership style and understand what your current leadership strengths are iii. Learn to vary your leadership style according to your audience, context and situation; iv. Practice leadership via numerous leadership situations and contexts created WHO SHOULD ATTEND Managers of all levels, including project managers, who are looking to strengthen their understanding of leadership and to learn leadership for the 21 st century. Ideally, it is an essential for everyone because leadership is not an exclusive talent reserved specifically for senior leaders but for anyone who leads people. COURSE DESCRIPTION This course gives you a holistic view of leadership, including understanding various extreme leadership traits. It includes simulations, role-playing activities, and interactive workshops, which enable participants to practice ‘extreme leadership’ in a safe classroom laboratory setting. It also gives you the opportunity to gain practical experience in being an effective leader. COURSE OUTLINE Module Learning objective(s) Understanding Leadership Helps you understand that leadership is about situation and context and not about a specific behaviour The Extreme Leadership Model Understanding the extreme leadership model and how managing between two extremes is an important skill in leadership Extreme Traits deep dive 1. Humility vs Assertiveness 2. Visionary vs Detail Oriented 3. Influence vs. Authority 4. Self vs. Community 5. Leveraging Strengths vs. Developing Weaknesses 6. Listening vs. Talking
  • 88. 66 *Note: Course outlines can be customised according to customer requirements and changes in industry trends. 7. Discipline vs. Creativity Leadership Extreme Audit Each individual to go through a personal audit of their leadership extreme traits and understand their current leadership portfolio Gap Analysis Understanding key leadership gaps Building A Leadership Action plan Creating a clear development plan to drive leadership growth as an individual and in teams
  • 89. 67 *Note: Course outlines can be customised according to customer requirements and changes in industry trends. FACILITATION SKILLS WORKSHOP DURATION 2 - 3 days OBJECTIVE(S) Major decisions are often made over meetings and business discussions. Unfortunately, the interactions are often meaningless and at times, counter-productive because they can result in interpersonal conflict and a lot of wasted time. The key to ensuring meetings run well and are effective is to ensure that it is well facilitated. This course equips you with better facilitation skills to enable you to: i. Build core facilitations skills through usage of facilitation tools and techniques ; ii. Remain calm, handle heated situations, and manage conflicts in meetings effectively; iii. Identify disagreements and apply consensus tools to help reach consensus; and iv. Become a certified facilitator and group coach. WHO SHOULD ATTEND People who need to facilitate groups in a professional context, including team meetings, strategic planning, team building, conflict resolution, and meetings with stakeholders or project teams. Every employee who attends meetings should have knowledge of basic facilitation and learn how to manage, facilitate, and ensure team meetings are productive. COURSE DESCRIPTION This course is designed to improve your facilitation skills by equipping you with the necessary theories/concepts. It also includes simulations, role-playing activities, and interactive workshops. You will also have the opportunity to gain practical experience and receive constructive feedback. COURSE OUTLINE Module Learning objective(s) What is facilitation? Understand the role of the facilitator and the facilitation process Group dynamics Learn how groups work and how to achieve participation Understanding group dynamics Handling difficult people The skills and qualities of a good facilitator Know thyself Getting along Facilitate goal-oriented results through planning, collaboration and consensus Finding the facilitative style that best suits you Build strong rapport with group
  • 90. 68 *Note: Course outlines can be customised according to customer requirements and changes in industry trends. Putting out fires Chunk up, chunk down Learn skills for when issues and conflicts arise Resolving disagreements using a range of consensus-building techniques Thomas Kilmann Conflict Resolution Model Learn the Killmann model on conflict resolution and practice conflict resolution in teams Facilitation Skills Tools and Techniques Learn various tools and techniques on facilitation including open-narrow- close and other best practices on coaching and facilitation Managing Teams Identifying critical success factors of project/meeting management Developing your meeting agenda Achieving actions and outcomes Ensure action and outcomes are achieved
  • 91. 69 *Note: Course outlines can be customised according to customer requirements and changes in industry trends. FINANCE FOR NON-FINANCE PROFESSIONALS DURATION 1 days OBJECTIVE(S) In today’s economic climate, everything boils down to numbers and finance. Finance and accounting seem to be something best left to the financial experts. However, it is important for every leader or future leader in your organisation to have a basic understanding of finance, its implications to the business, and how to leverage that understanding to decision making. This course teaches you: i. Basic understanding of three crucial financial statements – income statements, cash flow and balance sheets; ii. The importance of cash, how businesses acquire cash, and how funds are used within the firm to generate more cash; iii. The impact of your business decisions on the company’s finances; and iv. Business Valuation and finance fundamentals, including basic accounting. WHO SHOULD ATTEND Non-financial managers and decision makers, as well as non-finance executives. COURSE DESCRIPTION This course assumes that you have limited prior knowledge of finance and accounting. It is designed to improve your financial analytical abilities despite your job function not being directly finance-related. It includes simulations, case studies, and interactive workshops to liven up the subject and make it relevant to you and your department. COURSE OUTLINE Module Learning Objectives Talking finance Introducing key finance terminologies Learning to interpret financial statements – income statement, balance sheets and cash flow Using financial ratios to assess the financial performance of a company Basic concepts Understanding the basics of Return on investment (ROI), break even, risk management, and cost & contribution accounting. Evaluating projects Understanding common methods used to evaluate the financial viability of projects Using financial tools Assessing the financial viability of projects/companies by: (i) calculating profitability, liquidity, and working capital; (ii) using break-even analysis; (iii) evaluating finance plans; (iv) assessing the impact on shareholder value Budgeting Learning to how to prepare & review budgets
  • 92. 70 *Note: Course outlines can be customised according to customer requirements and changes in industry trends. Understanding & quantifying your company’s objectives Measuring the financial impact of strategic plans on your company Projections Learning to use basic forecasting tools Case Study on valuation Learn valuation and how best to valuate your business or a business proposal Case Study on Pricing Learn how important price is to your business in relation to cost and how finance plays a key role with your customer wins Making your case Learning how to use charts & graphs to illustrate finance for the lay man
  • 93. 71 *Note: Course outlines can be customised according to customer requirements and changes in industry trends. FINANCE FOR NON FINANCE SIMULATION DURATION 2 days OBJECTIVE(S) Finance can often be a make or break factor in organisations. Yet, it is often something that is foreign to much of the organisation. This simulation ensures that you: i. Know how your business generates profits today, and how it will need to generate profits in the future; ii. Understand how your daily decisions impact the company strategically and financially; iii. Continuously identify improvements in the business operations. WHO SHOULD ATTEND Any employee who requires a better understanding of finance to perform better at their roles. SIMULATION DESCRIPTION This simulation is a board game-based simulation, which brings financial statements to life through a simple but profound model of a company. It invites participants to think like business owners – so they can base their future decisions on sound business thinking. Participants form the incoming management team of A&O Inc. – an established company that is facing some tough challenges. The company is losing market share and there are increasing demands from suppliers and customers. A&O Inc. needs a new, disciplined financial strategy. Teams learn how to monitor cash flow, make resource utilisation improvements, and measure results in the balance sheet and income statement. Participants can gain new skills or build on prior experience to: Read and interpret financial statements; Identify critical elements affecting profitability; and Analyse financial ratios and key performance indicators, and make priorities accordingly. Participants explore the cause-and-effect relationships that govern a company’s financial statements – and develop an intrinsic business sense that will govern their future decisions in every day work. Key Concepts Stakeholder value Cash flow Return on assets Return on equity Profitability
  • 94. 72 *Note: Course outlines can be customised according to customer requirements and changes in industry trends. Operating costs Margin Capacity utilisation COURSE OUTLINE Module Learning Objectives Talking finance Introducing key finance terminologies via the board game Learning to interpret financial statements – income statement, balance sheets and cash flow Using financial ratios to assess the financial performance of a company Basic concepts Understanding the basics of Return on investment (ROI), break even, risk management, and cost & contribution accounting. Evaluating opportunities Understanding common methods used to evaluate the financial viability of opportunities and programmes Using financial tools Assessing the financial viability of projects/companies by: (i) calculating profitability, liquidity, and working capital; (ii) using break-even analysis; (iii) evaluating finance plans; (iv) assessing the impact on shareholder value Budgeting Learning to how to prepare & review budgets Understanding & quantifying your company’s objectives Measuring the financial impact of strategic plans on your company Projections Learning to use basic forecasting tools Understanding Pricing and its drivers Learn how important price is to your business in relation to cost and how finance plays a key role with your customer wins via the simulation Making your case Learning how to use charts & graphs to illustrate finance for use in your organisation
  • 95. 73 *Note: Course outlines can be customised according to customer requirements and changes in industry trends. FISH! PHILOSOPHY DURATION 2 days OBJECTIVE(S) In today’s demanding environment, where lives are often dictated by deadlines and KPIs, preventing burnout is the key to an organisation’s success. This course teaches you to: i. Reduce employee turnover by creating an environment where people love to come to work; ii. Re-energize your work climate and invigorate your employees; iii. Transform employee attitudes and radically improve morale; and iv. Incorporate fun into the DNA of your organisation. WHO SHOULD ATTEND Managers who feel compelled to reinvent their workplace culture towards a culture of fun and would like to learn proven methods of doing so, while simultaneously improving productivity COURSE DESCRIPTION This course is based on a management system capture on film when fishmongers at the World Famous Seattle Fish Market did naturally. It reveals an exciting formula that would allow any team to create the incredible atmosphere discovered in Seattle called the Fish! It includes role playing activities and interactive workshops to give you the necessary practical experience. COURSE OUTLINE Module Learning Objectives Introduction Define the FISH Philosophy and its major principles Background and history of FISH Play You and I might do serious work and we take that work seriously, but we can choose not to take ourselves too seriously. The advanced team understands how to harness the power of fun to lighten the atmosphere and create an environment that nurtures innovation. Make Their Day On entering the market you could think you were just being entertained. Wrong. The fishmongers are dedicated to making your visit memorable, and they do that by finding ways of making the customer's day. You may find yourself catching a fish or being involved in a harmless practical joke. Our work days are full of opportunities for making the day of our customers and our fellow team members; a small kindness or remembering a name; a
  • 96. 74 *Note: Course outlines can be customised according to customer requirements and changes in industry trends. word of support during difficult times. When you "make someone's day" you are focused on serving another. The advanced team has a bond that can be created only by serving customers and one another. Be There The fishmongers have discovered the power of focusing on one person and one thing at a time. As David Whyte (poet, author, and speaker) puts it in one of his stories, the antidote to burnout is not necessarily rest - it is wholeheartedness. It is the half-hearted things you do while juggling other things that wear you out. When advanced team members interact they are not just physically present, they are wholeheartedly present. Choose Your Attitude At the market there is a great deal of discussion about choice - a reminder of what the fishmongers have discovered: you choose your attitude. If you find yourself with an attitude you don't want, you can choose another. Members of advanced teams understand and discuss the notion that each member has the power to choose his or her attitude, and that each is responsible for that choice. Closing Practical ways to apply learning
  • 97. 75 *Note: Course outlines can be customised according to customer requirements and changes in industry trends. FOUNDATION OF LEADERSHIP (FOL) DURATION 4-5 days OBJECTIVE(S) This course is for everyone who wants to become a leader. This course is especially relevant if you are a recent graduate or have recently joined your organisation. It teaches you: i. What your strengths and development areas are, and how best leverage them to your advantage; ii. Understanding of group dynamics so you can work effectively in teams; iii. Understanding of the Leadership Model and how Personal Mastery, Functional & Business Mastery, and Leadership Mastery are essential for career progress and development; iv. How to grow personally and to become a change Agent in your team or department; v. To understand the essence of leadership and how you can build your leadership impact to your organisation or department; vi. To develop a broad perspective and understanding of the dynamics of global business and finance; and vii. How to recognize how personal work preferences can affect performance and contributions to a team project. WHO SHOULD ATTEND An essential for early professionals and executives who want to advance up the corporate ladder and have yet to attend any comprehensive leadership courses. This course is a must for all employees with less than 5 years of working experience or those that have a desire to begin their leadership journey. COURSE DESCRIPTION This course is designed to equip you with a better understanding of business and prepare you for your career. It teaches you the fundamental elements involved in becoming a leader. The programme includes case studies, simulations, role playing activities, and interactive workshops to give you practical experience. COURSE OUTLINE Module Learning Objectives Personal Mastery and Individual Development MBTI Influencing skills Learning to leverage your strengths and improve on your areas of weaknesses Understanding your preferences and that of others Applying knowledge to maximise personal effectiveness and team interactions Learning to broaden behavioural options in order to produce effective and productive professional results Identifying effective presentation techniques
  • 98. 76 *Note: Course outlines can be customised according to customer requirements and changes in industry trends. Presentation skills Team development Stages GRPI Team Dynamics Group Think Proactiveness Understanding the stages involved in team development in order to minimise resistance and prevent frustration Using the GRPI framework to ensure effective team functioning Learn about team dynamics and how best to work in teams Understanding groups though a process Learning how to effectively engage groups, gain consensus and learn basic group facilitation Understand the need for proactiveness vs. reactiveness Business Mastery Finance Customer Globalisation e-Business Getting to know your organisation Presentation to senior management Having a general overview of how businesses work Understanding the role of finance in business decisions Learning how to create a win-win situation for the your organisation and its customers Understanding the implications of globalisation on your organisation and the business environment Appreciating how the birth of the internet & online business have changed the business landscape A brief overview of your company’s sources of revenue and the products & services it offers Ensuring that the lessons learnt throughout the course are put into practice and showcased to managers Leadership Mastery Extreme Leadership Understand leadership in the relation to context and situation Understand and practice the extreme leadership process
  • 99. 77 *Note: Course outlines can be customised according to customer requirements and changes in industry trends. GOAL SETTING & DEVELOPING A PERFORMANCE DEVELOPMENT PLAN DURATION 1 day OBJECTIVES Personal Development Planning (PDP) is a structured and supported process undertaken by an individual to reflect upon their own learning, performance and/or achievement and to plan for their personal, educational and career development. The primary objective for PDP is to improve the capacity of individuals to understand what and how they are learning, and to review, plan and take responsibility for their own learning, helping participants: i. Become more effective, independent and confident self-directed learners; ii. Understand how they are learning and relate their learning to a wider context; iii. Improve their general skills for career management; iv. Articulate personal goals and evaluate progress towards their achievement; and v. Encourage a positive attitude to learning throughout life. WHO SHOULD ATTEND Fresh graduates and entry level employees who would like a clearer picture of where they are headed in their career paths COURSE OUTLINE Section Description/structure Crafting a personal mission statement & identifying core values Understanding what a mission statement is and why each individual needs to develop one as a compass for their lives. Understanding what core values are and the need to have them to guide us in life’s decisions. Wheel of life Gaining a perspective of what really matters in life and learning to prioritize in order to achieve life balance. Setting an action plan Participants to plan out specific areas in their life their want to work on and details of how they want to develop each area.
  • 100. 78 *Note: Course outlines can be customised according to customer requirements and changes in industry trends. GROWTH THROUGH INNOVATION DURATION 2 days OBJECTIVES In today’s competitive market, innovation has been identified as a key success factor across all organisations, SMEs, MNC’s, and GLCs alike. By instilling a culture of innovation, the desired outcomes of this workshop include ensuring that participants are able to: i. Identify new and improved business models; ii. Achieve increased operational efficiency; iii. Constantly be one step ahead of competitors by revolutionalising old methods of doing things. WHO SHOULD ATTEND Middle managers who will be potentially faced with reinventing conventional business models to stay competitive COURSE DESCRIPTION The Innovation workshop works through an environment of Action Labs where it creates the spirit of a start-up firm. Participants from functions and divisions work together. Issues are debated in the spirit of your organisation’s best interest. Decisions are made quickly in an interactive forum, where everyone can participate and have a voice. It is designed equip participants with the necessary skill-sets to encourage innovative thinking at all junctures to move forward in this ever increasingly competitive business environment. Teams will be also challenged through fun and exciting projects and activities. Participants will learn and discover how they and their team-mates presently approach situations within the organisation and how the approach can be enhanced to provide better outputs. Course outline Using various products and situations currently existing, participants will be taken through simulations. Participants will use the methodology below to provide a different approach to cultivate innovation and ensuring that innovation is not only tackled from an operational point of view and that it stretches to other crucial areas such as product development, human capital management, and financial management.
  • 101. 79 *Note: Course outlines can be customised according to customer requirements and changes in industry trends. Phase Description Observe The Observe phase walks through a series of activity which include i. Ice breakers ii. World happenings iii. Case studies, etc. It also includes the challenges of innovation and how entrepreneurship and innovation go hand in hand. Create The Create phase will explore putting together new ideas and thought processes to drive innovation Participants will also be challenged to produce ideas on a concept, using tools provided. Decide In the Decide phase, participants will be challenged to be able to create value to their business idea and concept and use various commercialization frameworks to ensure it has a unique selling point. Validate Participants will be exposed to the Validate phase and how innovation and entrepreneurship go hand in hand. Build Participants will be exposed to the Build phase and organizations that can provide resources in ensuring the idea is commercialized etc Observe Create DecideValidate Build
  • 102. 80 *Note: Course outlines can be customised according to customer requirements and changes in industry trends. HOSTAGE AT THE TABLE – THE ART OF LEADERSHIP & NEGOTIATIONS DURATION 1 – 3 days depending on your business needs OBJECTIVES Every day somewhere in the world, hostage negotiators confront the most violent disputes imaginable and report a success rate far exceeding 90 percent. How can such success rates in hostage negotiation be translated into the business world? Though George Kohlrieser’s extensive experience in hostage negotiation, this course teaches you: i. To build strong bonds with the other party, making it possible to handle any conflict that interferes with the negotiation process; ii. How to create win-win situations from stalemates; and iii. Systematic steps that enable you to become an effective negotiator. WHO SHOULD ATTEND Senior leaders who want to master the art of diplomatic negotiations by achieving desired wants without jeopardising important relationships COURSE DESCRIPTION This course is based on Geoge Kohlrieser’s Hostage at the Table, which won the Best Business Book Award in 2007. It gives you insights from hostage negotiation that can be applied in the business world. More importantly, it includes numerous role plays and simulations to give you hands on and practical experience in negotiations. Modules covered include: Ten steps in the negotiation process Taking a positive approach to negotiation Show respect for the other party Have a win-win mentality Develop patience and timing Avoid “fighting” with your opponent Apply the law of reciprocrity and concession making The impact of influence and the power of persuasion Exercising informal authority Sell the benefits of pain
  • 103. 81 *Note: Course outlines can be customised according to customer requirements and changes in industry trends. INTERVIEWING SKILLS DURATION 1 day OBJECTIVES You have hundreds of candidates to interview or need to make critical quality recruitment choices. How do you assess them accurately in that short amount of time that you have? This course enables interviewers to: i. Identify pertinent information from voluminous or assortment of resumes; ii. Probe candidates successfully for critical information and spot inconsistencies; iii. Learn to read and actively listen to candidates; iv. Record absolutely crucial information about candidates for further review; and v. Leverage multiple or panel interviews and reviews to increase success yields. WHO SHOULD ATTEND Those who need to successfully recruit and interview candidates in varying contexts e.g.in large numbers, critical recruiting picks and/or recruitment within a short span of time. COURSE DESCRIPTION This programme enables you to conduct interview effectively through behavioural interviewing. It includes pre-course work, simulations, role playing activities, and interactive workshops to give you hands-on experience. COURSE OUTLINE Module Lesson Introduction Understanding behavioural based interviewing Recognising costs of hiring the wrong candidate Preparation Preparing interviewing objectives, candidates and interviewers. Pre-selecting appropriate interview questions to probe candidates’ resumes. Managing the interview experience Probing Ensuring successful probing and filtering of candidate’s pertinent, real and accurate capabilities and experiences. Succinct note-taking to ensure success of further panel or group reviews of candidates. Staying in control Managing the candidate to ensure focus on specifics and objectives. Ensuring successful achievement of interviewing objectives including time
  • 104. 82 *Note: Course outlines can be customised according to customer requirements and changes in industry trends. objectives. Evaluating Consistent evaluation of relevant candidates’ competencies. Ensuring that candidate’s attitude matches company culture and values. Accountability structures Incorporating ways to improve and sustain high- and consistent-levels of interviewing throughout organisation. Appraising and improving interviewing process and deliverables - objectives, interviewers, interviewing approaches and experience, review and evaluation of candidates including success metrics e.g. rate of success with hired candidates.
  • 105. 83 *Note: Course outlines can be customised according to customer requirements and changes in industry trends. INTRODUCTION TO BUSINESS DURATION 1 – 2 days, depending on degree of customisation for your organisation OBJECTIVES Regardless of your background be it engineering, marketing, IT, or processes, it is essential that every employee has basic understanding of business and the implications of their roles on the business as a whole. This course gives you a basic understanding of: i. A general overview of the mechanics of business; ii. Financial statements; and iii. The business model of your organisation. WHO SHOULD ATTEND Entry level executives who would like a bird’s eye view on the business world and gain insights on trade secrets COURSE DESCRIPTION This course is designed to give you a comprehensive overview of business and the dynamics at play. It includes videos and case studies to lighten up the supposedly heavy topic of business. The case studies are generally Harvard Business case studies and incorporate a number of real world organisations like Walmart (on process/strategy), Amazon (on customer centricity), Airbus (on project financing and valuations), Levi (on strategy) and other cases COURSE OUTLINE Module Learning Objectives Business Mastery Having a general overview of how businesses work Finance Understanding the role of finance in business decisions Learning the concept behind cash flow, income statement, and balance sheet Customer focus Learning how to create a win-win situation for the your organisation and its customers Globalisation Understanding the implications of globalisation on your organisation and the business environment
  • 106. 84 *Note: Course outlines can be customised according to customer requirements and changes in industry trends. e-Business Appreciating how the birth of the internet & online business have changed the business landscape Getting to know your organisation A brief overview of your company’s sources of revenue and the products & services it offers Strategy Understanding strategy in business and how to align strategy to your business purpose and goals (Why, How, What Model) Presentation to senior management Ensuring that the lessons learnt throughout the course are put into practice and showcased to managers
  • 107. 85 *Note: Course outlines can be customised according to customer requirements and changes in industry trends. LEADER AS ‘COACH’ PROGRAMME DURATION 2 Days OBJECTIVE(S) Coaching has been around for a long time, but only recently have companies started to appreciate it as today’s leading technique for performance improvement and development of talent across the entire business. Companies realise that Coaching is all about developing their best asset = their people. It is about providing their people with the skill sets and knowledge to become their best and supporting the implementation of their best on both a personal and professional level. The objectives of this programme are to: Heighten Self Awareness via Personal Drivers (Motivations and Attitudes) and Learning Styles Recognize and Apply the Different Coaching Roles in Differing Work Scenarios Discover Coaching Models that can drive Stronger Communication Learn and Practise how to effectively Coach Understand how to Engage and Develop your Team Build Stronger Team Unity among team members WHO SHOULD ATTEND This program was created for Managers and Leaders to help them lead effectively and develop others by applying powerful Coaching Models that help promote an inspiring work culture. COURSE DESCRIPTION It is a facilitated coaching experience intended to develop greater behavioural choice and leadership values that bring about optimistic organizational results. Participants through this program will learn to coach, lead and inspire their team members to greater commitment and capitalize on their individual team member’s strengths. The Program is built on sound Coaching and Leadership Principles and executed in a style that fits the adult learning process of continuous and applicable learning, reinforcement and reflection. It provides an avenue where key executives, managers, leaders (and future leaders) from across the organization to jointly learn, share their experience and insights from opportunities of ‘coaching’ practicum with their teams. COURSE OUTLINE Module Learning Objectives It all begins with ‘Goals’ Understand the Power of Goal setting in the 3 Key Areas (Self, Task, Team) Drainers vs. Fuelers Identify areas where “leaks” are happening and where/what leaders are “feeding” themselves with (linking to Start-Stop-Continue)
  • 108. 86 *Note: Course outlines can be customised according to customer requirements and changes in industry trends. Learning Cycle and Learning Styles Appreciate the ways Adult Learn and the 4 Different Styles of Learning via the V.A.K.Ad Model What are my Personal Drivers? Introduction to the Power of Motivations and Attitudes via the iWAM Profiling Tool Remembering my Past, Celebrating my Legacy This is a process of internalizing and recalling the important milestones in the life of an individual and now project and visualize future success ahead The “4 Hats” of a Great Coach Shares the different roles that a Coach must play at differing work scenarios and with different people Coaching Models The program expounds on the G.R.O.W Model as the Key Model of Practice whilst introduces other Coaching Models available in the tool belt of a Great Coach Powerful Listening, Powerful Questions These goes hand-in-hand and are essential attributes of a Powerful Coach Critical Conversations and Effective Feedback Many times we shy away from conversations that need to happen. Participants will discuss its relevance and discover strategies to make critical conversations happen through effective feedback. Powerful Listening, Powerful Questions These goes hand-in-hand and are essential attributes of a Powerful Coach Coaching with your Team The understanding of team dynamics is essential to know what to do at different times with the collective members of the team. Participants will learn how to align their coaching to the needs of the team. Affirmation, a Duty of Care… Speaks volumes about the Power of Encouragement. Participants will begin to appreciate the power of their Spoken Words that can shape, build or destroy Coaching Practicum This is where participants will be encouraged to take part in paired coaching with others, whilst there will “live” demonstration of a Hot Seat Coaching session with the Coach Trainer
  • 109. 87 *Note: Course outlines can be customised according to customer requirements and changes in industry trends. LEADERS DEVELOPING LEADERS DURATION 1 – 3 days. The full course is designed as a 3 day programme OBJECTIVES In today’s ever increasingly competitive environment, you need the best talent to help your organisation win. You can’t be a one-man show and expect to win. Great organisations invest heavily in developing their employees. The ability to engage your people is a crucial element in being a great manager. This course teaches you how to: i. Appreciate the importance of taking talent management seriously; ii. Leverage your strengths; iii. Develop seemingly average people into first class performers; and iv. Keep your employees motivated. WHO SHOULD ATTEND Senior leaders who want to play a more crucial role in employee retention and engagement COURSE DESCRIPTION This course stresses the importance of playing an active role in developing talent in the organisation. It introduces the importance of self-knowledge as a basis for effective management performance. It will provide you with a forum to leverage your strengths and improve on your weaknesses, enabling you to create greatness from mediocrity. The programme includes pre-course work, experiential activities, lectures, participative discussions and exercises, class workshop, the strength finder assessment, and value add debrief sessions by trained and experienced facilitators. COURSE OUTLINE Module Lesson(s) Self discovery Knowing your values and preferences Integrating your values with that of your organisation Learning reflection Appreciating the diverse learning styles Adapting teaching styles according to your audience Emotions in play Constant awareness that your emotional state affects your interactions
  • 110. 88 *Note: Course outlines can be customised according to customer requirements and changes in industry trends. Understanding the implicit messages of certain gestures Your motivations Understanding the underlying motivation governing your actions – power, achievement, or affiliation Strengths puzzle Appreciating diversity when selecting talent Understanding which combinations of strengths yield higher chances of success Objectives of team members Ensuring that the objectives and expectations you set of your team members play into their strengths Using the S M A R T framework Success conversations Learning to be tactful when having difficult conversations with underperformers Formulating action plans to help underperformers meet expectations Tools How the brain works Formalising To support or to challenge Goodbye power distance Shaping culture Motivation Methods to develop mentoring and coaching skills Having basic understanding of how people learn Learning to change existing structure to strengthen mentoring and coaching in the work place Striking the balance between being supportive of mentees and “coachees” yet, challenging them to greater heights How to overcome communication barriers arising from power distance between mentor and mentee How to get buy-in from mentees and “coachees” Keeping reports enthusiastic
  • 111. 89 *Note: Course outlines can be customised according to customer requirements and changes in industry trends. LEADING ACROSS BOUNDARIES DURATION 2 days OBJECTIVE(S) The world has changed dramatically over the past decade. In these turbulent times, the competitive landscape too is undergoing massive change, as the financial crisis continues to unfold and companies re-evaluate their strategies. This programme gives participants: i. An overview of the changing times; ii. A framework that can be used to ensure that the global mindset becomes an integrated part of the company, starting with its leaders and flowing to its employees; iii. An overview of new forms of collaboration that are taking place and how to assess the potential returns from such initiatives. WHO SHOULD ATTEND Senior leaders who are interested in having a better grasp of the changes that have taken place in the global market environment. COURSE DESCRIPTION This course is designed to develop your global orientation and business acumen, as well as cultivate a deeper understanding of the use of financial metrics in measuring collaborative outcomes. It includes simulations, role playing activities, and interactive workshops to give you hands on experience, helping you become an effective strategist and change driver in your organisation. COURSE OUTLINE Module Learning Objectives Being Global Having an overview of Change and its importance in today’s circumstances Setting participants mindset ready to embrace change Formulation of a global mindset begins with observation of the world Guest speaker – Insights from an entrepreneur/ leader Learning from the experiences of how a successful leader managed changed through collaboration and globalization Enhancing Business Acumen Applying the knowledge and tools of observation and insights into the real world How to Observe & Lead Providing practical example of why having a global mindset does not come automatically but requires investment of time and resources Taking Insights & Learning about a company and its CEO faced with similar issues of driving
  • 112. 90 *Note: Course outlines can be customised according to customer requirements and changes in industry trends. Developing Peripheral vision & strategy strategic change by observing what is happening in the world and making strategic decisions Observing the Changing Model of Competition vs. Collaboration Understanding the meaning and importance of collaboration Appreciating the changing dynamics of the business models in the world Collaboration via Technology Ensuring participants understand the inter-connectivity and the leverage enabled by the usage of technology Learning from your observations and insights Using Kolb Learning cycle to understand how people learn best Practice model on how to translate insights and observations into learning and execution
  • 113. 91 *Note: Course outlines can be customised according to customer requirements and changes in industry trends. LEARNING PARTNERSHIPS: KEY PRINCIPLES IN TEAM ENGAGEMENT DURATION 2 days OBJECTIVE(S) Post global financial crisis uncertainty has made it more and more important for managers at all levels to know how to engage employees where maximum contribution and results are expected with limited resources. Learning outcomes include: i. Building foundations of trust. ii. The essential skills in learning partnerships. iii. Understanding needs and managing expectations. iv. Eliciting contribution from those you lead. v. Presenting messages that excite others to come on-board. vi. Knowing and showing strengths and vulnerabilities - enough. vii. Developing wider and deeper networks. WHO SHOULD ATTEND Human Resource Professionals, New Supervisors, Experienced Managers, Upwardly Mobile Professionals, High Performing Leaders COURSE DESCRIPTION This program helps leaders to come in early as a partner with those they interact with, and not late as a judge. Learn to celebrate strengths of individuals but instil courage to show the vulnerabilities. Explore the key principles to creating learning partnerships up, down and across organizations. In this program, Yvonne sets out how best to build a case for not only understanding your employees’ needs but to engage them for high performance. You’ll learn how to ‘read’ the context as a leader, to make it ‘right’ to meet the needs of those you lead and still be tracking to the Mission, Vision and Values. You’ll learn how to ‘re-write’ disempowering situations. You’ll learn how to build wider and deeper networks. The learning of participants will be integrated through action learning, peer consulting and coaching, utilising accelerated learning technology, cognitive behavioural and self-actualising psychology. The facilitation is practical, fun and engaging and the learning is linked directly back to application in the workplace. COURSE OUTLINE Module Learning Objectives Building Trust through Rapport & Empathy Learning the art of connection, building trust quickly and relating to people with ease
  • 114. 92 *Note: Course outlines can be customised according to customer requirements and changes in industry trends. Listening with all your Senses Going beyond Active Listening - making sense and connecting at a deeper level quicker The 3 Rs of Partnering Navigating key leaderships skills in situational sensing, flexible thinking and action Quality Questions How the best communicators always ask the right questions to get what they want Coaching Conversations Conversational process of facilitating individual talent and potential for higher performance Giving and Receiving Feedback Structured method of feedback using specific competency-based benchmarks Learning Styles Appreciating how we “get” information and how to effectively deal with the differences Understanding Virtual Questions Learning from your observations and insights Use of self reflection and leveraging the experience and knowledge in the greater group to re-integrate self and learning
  • 115. 93 *Note: Course outlines can be customised according to customer requirements and changes in industry trends. LEVERAGING SOCIAL MEDIA FOR BUSINESS DURATION 1 day OBJECTIVE(S) Ever feel like technology platforms are changing the business paradigm so rapidly that you feel you no longer understand it? This course teaches you to: i. Embrace rather than resist the changes technology brings; ii. Look at leveraging social media and new media beyond the much talked about marketing purposes; iii. Measure resources ploughed into your business’ social media efforts. WHO SHOULD ATTEND Anyone who appreciates the extent to which technological advances on the internet have changed the business and competitive landscape and want to capitalise on these opportunities. COURSE DESCRIPTION This programme helps you grasp the full magnitude by which technology has changed the world and teaches you how to fully leverage those opportunities to your advantage. It includes experiential activities, lectures, and participative discussions and exercises. COURSE OUTLINE Module Lesson(s) The evolution of Social Media & New Media Reviewing the evolution of technology, focusing on social media and new media Defining social media & new media Learning how digital media is becoming social media Appreciating the power of collaborative models The good, the bad, and the ugly Reviewing how the evolution of social media & new media have affected your business model Assessing the threats posed by social & new media Grasping the new opportunities that the media revolution has unravelled Reviewing the various social media platforms and purposes Marketing Implications Using social media to increase reach and impact of marketing messages Keeping in touch with what’s hot at ground level Distributing consumer experiences across social media & new media Appreciating how your brand may be evolving without your involvement and the importance of active and deliberate reputation management and damage control
  • 116. 94 *Note: Course outlines can be customised according to customer requirements and changes in industry trends. Organisational implications Understanding the need for new roles and responsibilities that pay more focus on leveraging social media Leveraging social media & new media for internal communications to increase efficiency, facilitate collaboration, intensify networking, and cultivate new media literacy A New Strategy for a New Era Developing a new strategy specifically for your business and its objectives Reviewing social media on marketing strategies Learning new ways to build presence and reputation on social and new media platforms Effectively participating in “communities” Measuring Returns Reviewing what can and cannot be measured Learning to calculate return on investment on expenses and effort relating to cultivating a deliberate social & new media strategy
  • 117. 95 *Note: Course outlines can be customised according to customer requirements and changes in industry trends. MANAGING HIGH PERFORMANCE TEAMS DURATION 2 days OBJECTIVE(S) Major organisations now realise that the key to sustainable growth and success is a strong culture of people management. Thriving organisations are filled with enlightened and empowered leaders and employees who work effectively as a team to produce dynamic results. This session emphasizes the need and importance of working and bonding in teams to reach maximum performance. This course teaches you: i. The application of key principles from managerial psychology; ii. How to ensure that the core needs of people in the workplace are met; and iii. How to empower your employees and leverage their strengths. Understanding and practicing the importance of listening, asking the right questions and putting self in other party’s shoes to enhance team communications iv. Introduction of participants to the stages of team development v. Enabling participants to understand how to change and flex communication styles (Can be according to MBTI types if so desired); vi. Introduce and put into practice the GRPI team operation model WHO SHOULD ATTEND Middle managers who would like to maximise the potential of their esteemed teams COURSE DESCRIPTION This programme provides you with basic concepts and theories of workplace psychology in managing high performance teams. It includes activities, simulations, role playing, and interactive workshops to give you hands on experience. It also features the case study of Jose Mourinho, a successful coach who has continuously built high-performance teams wherever he coaches. COURSE OUTLINE Module Lesson(s) Core needs Understanding the core needs of people in the workplace including physical needs, intellectual needs, emotional needs, and social needs Key models Grasping key models of people management including the reward and punishment model, empowerment model, and motivational model Emotions Appreciating how unregulated emotions can be counterproductive and even destructive in management
  • 118. 96 *Note: Course outlines can be customised according to customer requirements and changes in industry trends. Identifying and understanding stress and anger Learning effective ways of managing negative emotions Teams Understanding factors involved in strengthening team bonds Learning frameworks and tools that help teams work together and support each other through periods of organisational change and uncertainty Management Learning tools to facilitate better communication between managers and employees (option to utilise MBTI if so desired) Appreciating individual differences and adapting reward system according to individual staff Using different ways to inspire and motivate different staff Learning to identify and develop talent & potential in your teams Stages of Team Development Introduce Stages of Team Development Clarify each stage: Forming, Norming, Storming, Performing Assessing Team Performance model GRPI model in enhancing team performance Applying teaming structure to enhance performance of teams Importance of Infrastructure and Systems enabling teams to perform Practicing using GRPI in team activities to achieve better results Ensuring continuity Ensuring that lesson learnt are implemented to improve work environment
  • 119. 97 *Note: Course outlines can be customised according to customer requirements and changes in industry trends. MEETING THE MEDIA – LIGHTS, CAMERA, ACTION! DURATION 1 day OBJECTIVE(S) Everyone is constantly in the public eye with the advent of Facebook and Twitter. Leaders and up and coming professionals can make their mark when faced with the media in getting their messages across and inadvertently make or break their brand. The programme enables participants to: i. Understand how the media works and what turns them off; ii. Prep themselves to be ready at all times to meet the media; and iii. Leverage the opportunities to improve their brand proactively and not reactively. WHO SHOULD ATTEND Senior leaders and leaders who face the media and will inadvertently face the media as a corporate spokesperson or subject matter expert. Being prepared in this area is a useful and expected job skill among leaders. COURSE DESCRIPTION The course is designed to be interactive and participative allowing participants to internalize the concepts and knowledge learnt. There is a mixture of lectures, discussions, skills practices, simulations, activities and reflective exercises to integrate learning. COURSE OUTLINE Topics covered Learning objective(s) Understand the media What’s happening in the world of media? How will social media impact EVERYTHING we do Prepping for the showdown How do you prepare? What are your key messages? Pitching to the media Find out what appeals to the media and when should you refuse an interview. What exactly is media relations? TV, Radio & Print – How do they differ Learn the similarities and differences. What are the dos and don’ts? Putting it all together Understand body language with fillers, volume, tone, pitch and pace. Lights! Camera! Action! Mock interviews: Getting ready internally before we get to the real world
  • 120. 98 *Note: Course outlines can be customised according to customer requirements and changes in industry trends. MENTORING & COACHING DURATION 1 day, extendable to 2 days OBJECTIVE(S) Every effective leader is inevitably also a mentor and a coach, whereby, his or her role is to raise the competency levels of others. This programme teaches you to: iv. Have clear understanding of the role of the mentor and coaching in developing others v. Learning an effective and structured process to make the coaching process effective vi. Learning vital human relations skills to build a strong mentor-mentee relatiosnhip WHO SHOULD ATTEND Managers, supervisors, or team leaders who have difficulty realising the full potential of their diverse teams. COURSE DESCRIPTION Developing others does not happen automatically. It is an intentional process whereby a leader consciously mentors and coaches those within his or her circle of influence. This programme is designed to develop your mentoring and coaching skills so that you become a vehicle for developing your company’s resources to achieve their full potential. COURSE OUTLINE Topics covered Learning objective(s) Defining mentoring & understanding the mentors’ role Understanding different aspects of mentoring Understanding what mentoring is not Different roles that mentors play Why leaders do not mentor? Understanding reasons behind why leaders are reluctant to mentor others Exposing fear, insecurity, pride and lack of competency Expounding on the benefits of a successful mentoring culture within an organization The 8 Steps Coaching Process Discovering 8 process steps to structure a coaching relationship to ensure success Step 1: Discover the opportunity Learning to identify opportunities and gaps that require coaching and mentoring Understanding the Johari window and how it presents opportunities for coaching
  • 121. 99 *Note: Course outlines can be customised according to customer requirements and changes in industry trends. Learning to select the right mentee Step 2: Define the mentoring relationship Understanding the different types of a mentoring relationship Learning how to scope and obtain agreement with a mentee Step 3: Agree on the end results Identifying current reality vs end results Learning to define competency gaps Setting time frames Creating win-win relationships Step 4: Establish the right mind-set/Mentoring – Coaching Form Learning principles that will set the right attitude for the mentee Understanding the power of motivation and how to provide it for the mentee Keeping mentees and mentors accountable through a formal process Learning how to engage in the first mentor-mentee conversation Step 5: Provide resources Understanding the need to provide critical resources to make the coaching relationship work Identifying types of resources that are needed Step 6: Practice & competency development Understanding how competency is developed Learning principles of effective coaching Role playing the coaching environment Step 7: Provide feedback Learning the need of giving timely feedback Learning the differences and consequences between positive and constructive feedback Learning to overcome non-performance Step 8: Recognition and reward Understanding the power of recognition in the mentoring process Learning the different kinds of recognition (formal and informal) Learning how to deliver effective recognitions that builds trust and motivation Qualities of an influential mentor Learning 15 qualities that the coach needs to embrace in order to be effective Why mentoring initiatives fails Understanding the dynamics that are needed to make the mentoring process and relationship work
  • 122. 100 *Note: Course outlines can be customised according to customer requirements and changes in industry trends. NEGOTIATION STRATEGIES DURATION 1 day, extendable to 2 days OBJECTIVE(S) There is a critical need for leaders to be skilful in effectively negotiating for a win-win in every business situation. This is vital so that all parties will mutually benefit from each situation. Upon completion of this module, the participants will be able to: i. Understand case studies and simulations on key negotiation situations related to managers ii. Avoid having a situation that ends in negotiation by planning, pre-empting the recipient’s response when delivering sensitive managerial messages that could lead to disagreement iii. Remove emotion from sensitive negotiations and motivate the other person/s towards a win/win outcome iv. Identifying the appropriate communication approach when negotiating up, across and down. WHO SHOULD ATTEND Managers who need to manage potentially difficult relationships internally as well as externally. COURSE DESCRIPTION This module is for managers wanting to enhance their negotiation and influencing skills to an advanced level to achieve a higher degree of success. It is relevant for situations that needs buy in from different stakeholders when dealing with managerial deadlock i.e. deadlines, budgets and resources. It elaborates on the value of working in a structured way and the importance of setting clear objectives for each negotiation. COURSE OUTLINE Module Lesson(s) Aiming for a Win-Win Understanding the negotiation outcomes of win-win, win-lose and lose-lose. Learning how a skilful negotiator will always press for a win-win. Learning to assess where you are now in order to strategise an effective negotiation plan. The Negotiation Process Learning the 8 step negotiation model Learning to ask the right questions during a negotiation process Learning to be flexible to move on to plan B and to probe for inconsistencies. Communicate! Communicate! Communicate! Learning to identify our own behavioral and communication styles, the styles of our co-workers, clients, customers or suppliers and how to adjust for better negotiations. Learning effective communication skills to negotiate better with different kinds of people.
  • 123. 101 *Note: Course outlines can be customised according to customer requirements and changes in industry trends. Overcoming Deadlocks Knowing when to give and how much to give in when dealing with a tough situation Learning how to recognize, organize and rank concessions and how to use them for maximum impact. Dealing with “Dirty” Tactics Identifying eight common tactics used by others to gain control and learning effective countermeasure strategies Learning effective interpersonal skills in order to influence effectively
  • 124. 102 *Note: Course outlines can be customised according to customer requirements and changes in industry trends. POWER OF “WORK MOTIVATIONS AND ATTITUDES” DURATION 1 Day OBJECTIVE(S) Organisations know that training builds competency and skill-sets, but that alone does not necessarily impact and sustain behaviour change. Recent evolutions in cognitive science research states that a better understanding of the unconscious drivers (motivations and attitudes) of individuals at the workplace is a first step to positively impact a person’s performance at work. Most of the well-known tools in the market measure behaviours, competencies and personalities but we know that every person in the world is different and to be effective, a psychometric test must be able to reflect these differences successfully and individually. In this program you will learn: i. Awareness and appreciation of the different Motivational and Attitudinal patterns, making each employee and their drivers (at work) different ii. How to uncover ways to keep your staff motivated and better still, retain them iii. Different approaches to encourage your staff towards better results iv. A ‘Modeling’ concept that can help streamline recruitment and potentially save your company time, money and resources in recruiting WHO SHOULD ATTEND Managers of Various Functions/Departments plus the HR/Human Capital/Training & Development Community. It will help people understand the importance of Motivations and Attitudes drivers which can directly and indirectly impact the business outcomes - of individuals, teams and the overall work culture of the organization. COURSE DESCRIPTION The iWAM is a system that provides an opportunity to recognise the essential motivations and attitudes of people at work. The iWAM measures at a deeper level where the unconscious drivers take place; a level very few people can openly express and communicate. Given the depth of the level, we can use the results to predict behaviour. This program is based on the online questionnaire called the Inventory of Work Attitudes and Motivations (iWAM) and can help identify the unconscious drivers used by individuals at work, which establishes their thinking mode, language pattern and behaviour. COURSE OUTLINE Module Learning Objectives How the Brain Filters Understand the concept of Distortion, Deletion and Generalization and how this applies to our past experiences and future expectations The Framework Introduction to the Neurological Framework to help identify where
  • 125. 103 *Note: Course outlines can be customised according to customer requirements and changes in industry trends. Motivations and Attitudes sit in reference to Behaviour What are Meta-Programs? Introduction to Motivation and Attitude patterns (Meta-Programs) What is the iWAM? Introduction to iWAM tool and its background The 48 Motivations and Attitudes patterns Features the 48 Exciting Motivations and Attitudes patterns that is unique to everyone of us Making Sense of the Powerful Reports How to use the iWAM to help Managers better understand their Staff and to know what motivates and causes their staff to excel at work How does this help with Recruitment? Introduction to ‘Modeling’ and how the iWAM can be used to help in the recruitment process of ‘who to interview and who to appoint’ Coaching Practicum This is where participants will be encouraged to take part in paired coaching with others, whilst there will live demonstration of how a Coaching Session with the iWAM Tool can be carried out.
  • 126. 104 *Note: Course outlines can be customised according to customer requirements and changes in industry trends. PRESENTATION SKILLS DURATION 1 day or 2 days, depending on practice applications OBJECTIVE(S) Giving presentations is regarded one of the most stress inducing activities we engage in. Yet, presentations are an inevitable part of corporate life. This course teaches you to: i. Connect with your audience no matter who they are; ii. Enhance the delivery style of your presentation; and iii. How best to structure your presentation to fit your content & purpose. WHO SHOULD ATTEND Those who have to: (i) Impart knowledge, (ii) Seek employee engagement; (iii) Influence senior management; (iv) Sell an idea; and (v) Impress clients. COURSE DESCRIPTION This course is designed to improve your planning and delivery skills when presenting to both small & large audiences. It includes simulations, role-playing activities, and interactive workshops. It also gives you the opportunity to gain practical experience in giving great presentations. COURSE OUTLINE Module Learning Objectives Understanding audience differences 7 subconscious desires Categorise your audience 6 assumptions 7 secrets of all effective presenters Adapting communication styles according to your audience Identify inherent human needs that lead to specific behaviours Getting all members of your audience to buy into your presentation Learning to connect with your audience Taking a body of information & structuring it in a comprehensive manner Delivery Physiological congruence & gestures Build credibility Consciousness of non-verbal messages communicated How to convince your audience that you know what you’re talking about Programme design Know what you’re trying to achieve - knowledge, attitude, skills Adapt presentation according to audience Brainstorming & filter out unsuitable ideas
  • 127. 105 *Note: Course outlines can be customised according to customer requirements and changes in industry trends. Presentation structure Tools Identify the best flow to fit your presentation How to use tools to improve your presentation Practice Having real life experience of presenting to prepare you for the real thing 12 commandments Rules of thumb for all great presentations
  • 128. 106 *Note: Course outlines can be customised according to customer requirements and changes in industry trends. PROBLEM SOLVING DURATION 2 days OBJECTIVE(S) Do you ever feel like you’re always in a rush to solve problems and having to make decisions that have a substantial impact on the organization or team? This course will teach you: i. To recognise the difference between symptoms and identify the root cause; ii. How to adopt a multi-perspective view to challenges; iii. Tools and strategies to analyze a given situation, and generate ideas; iv. To identify personal level of aversion to risk and how that affects decision making; and v. How to mobilize and go into action. WHO SHOULD ATTEND Junior and senior management who want to effectively tackle the root of their problems. COURSE DESCRIPTION This course is designed to equip you with effective tools and strategies for root cause analysis and decision making. The workshop will be conducted through a combination of interactive activities like role-playing, case studies, exercises, games and stories. COURSE OUTLINE Module Learning Objectives What lies beneath? The Ice-Berg principle Issues & Desired Outcomes Cause & Effect Learning about Root Cause vs Symptomology (metaphor: Allopathy vs Homeopathy ideologies) Step-By-Step Learning the different stages in systematic decision making to achieve desired outcomes De-Muddle Turning chaos into order Logical structuring / Chunking Breaking complex problems into manageable chunks (tools involve Decision Trees and others) Tying in relationships between different components of the argument Uncovering implicit assumptions
  • 129. 107 *Note: Course outlines can be customised according to customer requirements and changes in industry trends. SCQA Case study Learning to dissect a case study into 4 stages according to the SCQA process Presenting your case Rearranging the S C Q A progression to solicit the highest amount of attention Getting to the crux of the matter – communicating messages succinctly Inductive vs Deductive Learning the different ways in which conclusions are formed Multi-Perspective Thinking Learning the different angles that one issue can have Power of Questions Asking the right questions to get to the heart of the matter RISK Your appetite for risk
  • 130. 108 *Note: Course outlines can be customised according to customer requirements and changes in industry trends. PROJECT MANAGEMENT DURATION 2 days OBJECTIVE(S) Ever been given a project so complex that you don’t know where to start? This course teaches you to: i. Ensure successful and timely delivery of projects no matter how complex; ii. Recognise the necessary elements in obtaining engagement from team members; and iii. Ensure the sustainability of projects implemented. WHO SHOULD ATTEND Project managers, managers, senior executives, and junior executives with the potential to be project managers. COURSE DESCRIPTION This course is designed to ensure that you are not overwhelmed by major projects. It provides you with a framework to dissect all projects and tackle the various stages piecemeal. It includes simulations, case studies, and interactive workshops. It also gives you the opportunity to have practical experience in project management. COURSE OUTLINE Module Learning Objectives Your role Understanding the role of a project manager Definition Ensuring that every team member has the same vision and end result in mind Identifying issue at hand Having a clear idea of the tasks that need to be completed to achieve success Who & how? Getting commitment from team members Having a clear idea of how the project would come together as a team Using Gantt charts to ensure detailed planning and monitor deliverables of team members Having a clear priority of tasks that need to be executed Strategies of execution Using traffic light & toll gate principles to identify successful areas and high risk areas that need urgent attention Managing communication between team members Ensuring that delegated responsibilities are being fulfilled Monitoring Learning to ensure that project implemented is sustainable
  • 131. 109 *Note: Course outlines can be customised according to customer requirements and changes in industry trends. REFLECTIVE LEADERSHIP DURATION 1 day, ideally conducted away from corporate settings OBJECTIVE(S) Amidst the ever increasing responsibilities and urgency in meeting deadlines, it is easy to lose track of the bigger picture. The obsession with speed can come at the cost of consistency in direction, both at the personal, as well as the corporate level. Many leaders no longer have time to stop and think. Yet, “thinking” is the one key ingredient that is sorely lacking in many leaders today. This programme teaches you how to: i. Remain mindful when responding to the changing demands in the workplace; ii. Ensure that all decisions, both major and minor, are purpose-driven and vision-led; and iii. Continuously play a proactive role in your own personal development. WHO SHOULD ATTEND Leaders who identify with the problem of losing sight of the end goal due to the inevitable need to cope with the multitude of daily issues. COURSE DESCRIPTION The importance of thinking should be underestimated. This programme places much emphasis on reflection and contemplation. It forces you to revisit your past, your values, and your beliefs before shifting the focus to long-term goals and visions that you may have somewhat lost along the way. COURSE OUTLINE Module Learning Objectives Self & past Appreciating how the past inevitably shapes your character, personality, attitude towards work and other people, and your motivations Life patterns Identifying areas in your life that need to be changed including your physical wellbeing, emotional health, organisation of time and personal resources, intellectual development, and they way you handle important relationships Understanding the importance of getting your own life in order before trying to “fix” other issues Personal vision & director Identifying your goals and mission Clarifying values that are truly important to you in the long run Organisational vision & director Understanding corporate vision and correcting any misconceptions of the corporate vision Identifying your role in the organisational big picture Leadership style & role Understanding your current leadership style and the challenges currently faced as a
  • 132. 110 *Note: Course outlines can be customised according to customer requirements and changes in industry trends. leader Identifying your development areas and coming up with a plan to ensure that those areas are addressed
  • 133. 111 *Note: Course outlines can be customised according to customer requirements and changes in industry trends. ROLE MODELLING A TALENT MANAGEMENT CULTURE DURATION 2 days OBJECTIVE(S) In today’s ever increasingly competitive environment, you need the best talent to help your organisation win. Having a comprehensive talent strategy allows you to attract, develop, and retain the best talent. All leading organisations recognise the importance of having the best talent and leveraging that talent pool to achieve common organisational goals. Organisations with world class talent perform at world-class levels. The desired outcomes of this course include ensuring that you: i. Appreciate the importance of taking talent management seriously; ii. Understand the numerous components involved in executing talent management seamlessly and holistically; and iii. Undertake action plans to ensure that your organisation moves towards a talent development culture. WHO SHOULD ATTEND Managers who play a crucial role in ensuring that the development needs of their talent are properly fulfilled. COURSE DESCRIPTION This course stresses the importance of playing an active role in talent development. It teaches you to apply appropriate development options to develop your talent pool and develop action plans to enhance the commitment to your role of becoming a talent development-oriented leader. It includes simulations, role playing activities, and interactive workshops to give you hands on experience, helping you become an effective change driver in your organisation. COURSE OUTLINE Module Learning Objectives Why talent management? Appreciating the importance of talent development using illustrations of leading global organisations Challenges in talent management Introducing major hindrances to effective talent development Learning basic steps to overcome obstacles to holistic talent development 4 central elements in talent management Understanding the essential elements in ensuring a complete and effective talent management ecosystem What is talent? Learning the essential criteria that enable managers to: i. Identify suitable candidates for critical positions; ii. Give employees targeted learning and development experiences;
  • 134. 112 *Note: Course outlines can be customised according to customer requirements and changes in industry trends. and iii. Adopt more effective Rewards Treatment. Spotting potential Ensuring that you are able to be sharp in spotting potential (possibly hidden) in your employees Role models Learning to model after great leaders who dedicate their lives to talent management and development Your role Identifying development opportunities or projects for your talent to grow, ensuring your talent attends learning programmes (functional, leadership and management) and talent development activities Creating a talent factory Using the experiences of P&G and HSBC to understand some necessary pre- requisites in building a talent factory 4 steps to driving talent management success Ensuring that talent management encompasses: i. Talent programmes; ii. Systems and structures; iii. Leadership commitment; and iv. Culture
  • 135. 113 *Note: Course outlines can be customised according to customer requirements and changes in industry trends. SALES FORCE EFFECTIVENESS DURATION 1 - 2 days OBJECTIVE(S) The effectiveness of your sales force can have major implications on your bottom line & top line. How do you ensure that they are doing it right? This course teaches your sales people how to: i. Effectively initiate and sustain customer relationships that win sales; ii. Analyse marketing dynamics in sales territories; iii. Tailor the marketing mix according to individual groups of clients; and iv. Optimise the resources allocated them. WHO SHOULD ATTEND Sales people, those who need to manage sales people, and those who want a better understanding of how to sell effectively. COURSE DESCRIPTION This programme tackles the sales process holistically from deciding when to approach which customers to approaching the customers and effectively managing relationships after contact has been made. Participants will learn how to utilise frameworks to increase sales force effectiveness. The programme includes pre-course work, simulations, role playing activities, and interactive workshops to give you practical experience. COURSE OUTLINE Module Lesson(s) Know your product Grasping the importance of having in-depth knowledge of your products How to ensure that you have the necessary knowledge and resources to sell your product Understanding market dynamics Appreciating the pitfalls of one-size-fits-all marketing strategies Learning how to gain insight into customer needs Understanding the importance of knowing your competitors and learning to capitalise on your competitive advantages Customer selection Targeting the right customers Optimising customer targeting by aligning it with your organisation’s market positioning Planning tools Preparing before a sales call to ensure effectiveness Staying in control Following a process of effective actions during sales call
  • 136. 114 *Note: Course outlines can be customised according to customer requirements and changes in industry trends. Alignment with customers Aligning your company’s core competencies with customer needs Learning to recommend the right products to customers Managing relationships Ensuring that appropriate steps are taken manage after sales visits Managing customer expectations Conflict resolution skills to handle “difficult” customers
  • 137. 115 *Note: Course outlines can be customised according to customer requirements and changes in industry trends. SELF AWARENESS THROUGH DISC DURATION 1 day OBJECTIVE(S) Differences are often a source of misunderstanding. Ever have trouble understanding why people behave the way they do? Ever wonder what it is you’d do best? This course teaches you how to use DiSC to: i. Harness your strengths and use them to your advantage; ii. Promote teamwork; iii. Adapt your communication & leadership styles according to who you’re dealing with. WHO SHOULD ATTEND Anyone wanting to discover what it is they are best at doing, managers who want to get the best out of their employees, and project managers who rely heavily on teamwork to achieve success. COURSE DESCRIPTION This course begins with a self-administered questionnaire that allows you to identify your unique gifts, natural strengths, and potential areas for growth. It includes simulations, role-playing activities, and interactive workshops that help reinforce your profile and teach you how best to adapt to differences. COURSE OUTLINE Module Learning Objective(s) Who am I? Identifying your own preferences Identifying your natural strengths Maximising personal effectiveness Knowing individual susceptibilities and common coping strategies Who are you? Understanding the strengths and weaknesses of each preference Reducing conflict by adapting your communication style when dealing with people of different profiles Who are we? Understanding how a team with different preferences can gel Allocating tasks to maximise the learning curve Learning to use diversity to help your team/company win
  • 138. 116 *Note: Course outlines can be customised according to customer requirements and changes in industry trends. SELF AWARENESS THROUGH LIFO (LIFE ORIENTATION) DURATION 1.5 days OBJECTIVE(S) This training provides pragmatic ways to enhance performance by letting individuals make the most of the strengths they already possess and appreciate the strengths of others, whether operating in day-to-day mode or under stress. The objectives of this programme include helping participants to: i. Build confidence and self-esteem ii. Consistently produce your very best work iii. Manage a wider range of situations more effectively iv. Avoid wasting time in personal productivity traps v. Fill in your blind spots for better plans and decisions WHO SHOULD ATTEND Middle and senior managers who would like increased self awareness in order to leverage their strengths and optimise team performance. COURSE DESCRIPTION This training focuses on STRENGTHS -- on what's right about leaders, teams, and individuals. It begins by identifying each person's basic orientation to life and work. Based on this information, it offers powerful learning strategies for greater personal productivity, increased influence with key people, and more effective teamwork. It includes a self administered assessment, simulations, role-playing activities, and interactive workshops that help reinforce your profile and teach you how best to adapt to differences. COURSE OUTLINE Module Learning Objectives Break the Performance Barrier with LIFO Productivity Skills LIFO® Survey Confirms personal strengths, areas of potential excess, and techniques for developing greater versatility Overcoming blind-spots in planning, problem solving, and decision making Four Windows to the World Controlling Taking : Action Supporting Giving : Excellence Conserving Holding: Reason
  • 139. 117 *Note: Course outlines can be customised according to customer requirements and changes in industry trends. Adapting Dealing: Harmony Strategies for Greater Individual & Team Productivity Confirming: Appreciating your strengths Capitalizing: Seeking situations that bring out the best in you Moderating: Avoid overusing your most preferred strengths Supplementing: Getting help from people with different strengths and viewpoints to fill in your blind spots Bridging: Improve your communication by matching your approach to others Extending: Becoming more versatile in your approach by using your least preferred strengths Strength Feedback Chart Identifying strengths Confirms areas of potential excess Overcoming blind spots Bridging the Communication Gap with LIFO – Part 1 COMMUNICATION SKILLS & BUILD COLLABORATIVE TEAMWORK (TEAM PROFILE / ANALYSIS) The keys to effective communication LIFO® AP survey Identifying another person's communication patterns under both favourable and stressful conditions Bridging the Communication Gap with LIFO – Part 2 Recognition : The first key Translation : The second key Communication strategies : Slide-a style Influencing a boss four ways Getting action from a key person Working with a key person Role-play / Skills practice
  • 140. 118 *Note: Course outlines can be customised according to customer requirements and changes in industry trends. SELF AWARENESS THROUGH MBTI (MYERS BRIGGS TYPE INDICATOR) DURATION 1 day OBJECTIVE(S) Differences are often a source of misunderstanding. Ever have trouble understanding why people behave the way they do? Ever wonder what it is you’d do best? This course teaches you how to use MBTI to: iv. Harness your strengths and use them to your advantage; v. Promote teamwork; vi. Adapt your communication & leadership styles according to who you’re dealing with. WHO SHOULD ATTEND Anyone wanting to discover what it is they are best at doing, managers who want to get the best out of their employees, and project managers who rely heavily on teamwork to achieve success. COURSE DESCRIPTION This course begins with a self-administered questionnaire that allows you to identify your unique gifts, natural strengths, and potential areas for growth. It includes simulations, role-playing activities, and interactive workshops that help reinforce your profile and teach you how best to adapt to differences. COURSE OUTLINE Module Learning Objective(s) Who am I? Identifying your own preferences Identifying your natural strengths Maximising personal effectiveness Knowing individual susceptibilities and common coping strategies Who are you? Understanding the strengths and weaknesses of each preference Reducing conflict by adapting your communication style when dealing with people of different profiles Who are we? Understanding how a team with different preferences can gel Allocating tasks to maximise the learning curve Learning to use diversity to help your team/company win
  • 141. 119 *Note: Course outlines can be customised according to customer requirements and changes in industry trends. SIX SIGMA AWARENESS COURSE DURATION 1 day OBJECTIVE(S) People and organisations that become complacent and settle for mediocrity are eventually overtaken by their more aggressive competitors. This course teaches you how to use Six Sigma to: i. Restructure business processes; ii. Align operations to customer needs; and iii. Improve profit margin. WHO SHOULD ATTEND Senior managers, managers, and supervisors who are passionate about changing the company for the better and executives who feel compelled to contribute positively to organisational reforms. COURSE DESCRIPTION Once upon a time, your company was a lean mean fighting machine. But over time, it has gotten fat, inefficient, and ineffective. Worse, you’ve stopped noticing it progressively getting even fatter. This course is designed to help you spot inefficiencies. It provides you with a comprehensive framework to improve business processes and eliminate wastage. You will learn the application of templates, improvement tools and methods. The programme includes simulations, role playing activities, and interactive workshops to give you practical experience. COURSE OUTLINE Module Learning Objective(s) Basics Understanding the significance of Six Sigma Learning how leading global organisations improved processes with Six Sigma Beginnings Learning the importance of being customer and quality focussed Learning from others’ mistakes Six Sigma vs other quality programmes DMAIC Using a 5-step process to dissect issues Implementation Critical success factors involved in successful implementation Learning how to integrate Six Sigma theories in your organisation’s performance Prioritising projects to select and execute Six Sigma in action Understanding how Six Sigma applies in manufacturing, transactional, and services
  • 142. 120 *Note: Course outlines can be customised according to customer requirements and changes in industry trends. SMART PARENTING: CREATING BRIGHTER KIDS & FUTURE LEADERS DURATION 1 Day OBJECTIVE(S) Great parenting – if done smartly – is still possible in today’s hurried world and challenging environment. Children are like the white canvas and the parents have the paint and the brush to create their masterpiece. Many social problems faced by the younger generations today are preventable. Human mind and soul are terrible things to waste. This course will inspire parents to come together, embrace these challenges and change the world, one kid at a time. It is a practical solution via the Smart Parents’ “7L Strategies”: i. Lots of Love; ii. Limit for Everything; iii. Learning Smart; iv. Leisure Family Time; and v. Leadership Skill; vi. Lend a Hand; vii. Leave It to God. WHO SHOULD ATTEND Working/Full-time Parents and Parents-to-be. COURSE DESCRIPTION This course is designed to develop your parenting skills, via a structured and practical approach for busy and working parents in their quest to create a happy home and successful kids. It is shared by one parent to another, featuring the day-to-day matters that parents will instantly connect to. This course is a timely intervention, a well-balanced formula amidst our search to be a human-parent. It gives a whole new perspective of becoming a good parent which has long been ignored nowadays due to our over-ambitious objectives in bringing up our children. It has revisited many basic but salient points of parenting and parenthood, among others, the long forgotten substances - ‘to love and being loved’. It includes simulations, role playing activities, and interactive workshops to give you hands on experience, helping you become a smarter parent. COURSE OUTLINE Module Learning Objectives Prologue – The First Few Years of Life Learn how to maximize the brain capacity of the foetus and babies even before they can speak. Understand the impacts of several activities, food and habits that will hugely shape their future.
  • 143. 121 *Note: Course outlines can be customised according to customer requirements and changes in industry trends. Practice the “7 Rules of Love” from young Create a happy, loving home Show you a way to make the kids actually listen to you without yelling and nagging Reduce pressure and stress on the kids, yet they still strive for the best Create polite, respectful kids / teens Smartly and effectively “Set the Limits” that kids eagerly want to follow Create obedient, disciplined & responsible kids Less stress in controlling the TV, PC, PS2 time Institute a fair and effective rewards & punishment system Remove any little chances of our kids from turning into future “Mat Rempit”, bullies, etc Apply “Learn Smart, Not Hard” techniques – no tuitions required! No need for tuitions any more! Improve your kids' grades within one to three months Enable parents to be aware of and leverage their kids' strength and weaknesses Learn how to classify their subjects and plan for each accordingly No more slogging over books nearing exam time Apply secrets of low cost “Leisurely Family” outings and activities Improve family bonding immediately Retain sanity in the household Rediscover life Recharge and ready for more Sow the seed of Leadership & Social skills TODAY for better tomorrow Mould your kids into future leaders Instil high confidence to socialize Turn your nervous kids into an engaging public speaker Provide a sense of direction – remove tendency to “lepak” or other time- wasting activities Lend a Hand – Find what you can do to give back what you have received, to make rooms for more Show you the effective ways to “give back in order to receive more” Learn how other parents have successfully lent their hands to make lasting impacts Be inspired by the true stories Learn how to sit back, relax and “Leave it to God” Offer hope in the Higher Being, whatever your belief is Instill strong values in your kids Get a peace of mind no matter what
  • 144. 122 *Note: Course outlines can be customised according to customer requirements and changes in industry trends. SOCIAL MEDIA PERSUASION DURATION 1 day. OBJECTIVE(S) The objective of this course is to: i. Demonstrate why the social media craze is mostly just a bunch of hype, unless you use it effectively within a proven psychologically framework towards clearly-defined aims that increase your revenue. ii. Explain how to combine direct-response marketing tactics with social media to create measurable profit-boosting results. iii. Highlight costly social media marketing mistakes, and how to avoid making them. WHO SHOULD ATTEND Marketing Executives who are interested in innovative and proven ways of using social media to increase revenue and reduce marketing costs. COURSE DESCRIPTION This course is designed to educate marketing executives on the significant benefits of using social media within a proven psychological framework and in an integrated way that combines it effectively with what they’re already doing. COURSE OUTLINE Module Learning Objectives REAL Social Media Marketing 101 Understanding how to move beyond merely setting up your Facebook and Twitter accounts, to actually creating a real enthusiastic following of fans loyal to your brand. What’s Right for You Learning how to determine which approaches and tools suit your business and your brand. Social Media “Persuasion Psychology” Learning how to use social media effectively within a proven psychological framework. The Importance of Authenticity Knowing the kind of manners that are important in social media, and how to follow them authentically Unleashing Your Influence Learning how to craft your strategy in order to influence hearts and minds, and
  • 145. 123 *Note: Course outlines can be customised according to customer requirements and changes in industry trends. create a loyal following of fans ROI, ROI, ROI Understanding how to create clearly-defined aims and goals, and ensuring that they’re measurable in order to keep track of how your efforts are bringing the expected ROI
  • 146. 124 *Note: Course outlines can be customised according to customer requirements and changes in industry trends. STRATEGIC INFLUENCING DURATION 1 day, extendable to 2 days OBJECTIVE(S) You have been put in charge of a project. But how do you get your co-workers to give you their full commitment o deliver with excellence. This course teaches you to: i. Discover our influencing tendencies and how we can effectively influence others to gain willing cooperation. ii. Learning principles of interpersonal skills that will minimise resistance and develop win-win situations. iii. Learning to communicate in an authentic and clear manner in order to break-down barriers and to enhance buy-in. iv. Learning how to empower and hold others accountable for their actions. v. Diagnose and manage conflicts effectively in order to achieve corporate goals. WHO SHOULD ATTEND Managers, supervisors, non-managers who rely on their influence rather than authority to achieve their goals, and sales & marketing people who need to influence client buy-in. COURSE DESCRIPTION This programme is designed to impart you with specific skills, behaviours, and attitudes necessary to achieve the desired results without relying on authority. It includes simulations, role playing activities, and interactive workshops to give you the necessary practical experience. COURSE OUTLINE Module Lessons(s) The Power of Influence Understanding our influencing tendencies. Learning the differences between passive, assertive and aggressive influencing styles. Learning principles of assertive influencing Influencing to Hold other Accountable Assess our personality style as a team member Learning strategies to work effectively with others Learning the delegation process and principles of effective delegation and empowering Learning principles to overcome delegation traps Influencing through Authentic Understanding the different communication models Learning to overcome communication filters so that our message will be clear
  • 147. 125 *Note: Course outlines can be customised according to customer requirements and changes in industry trends. Communications Learning principles of effective listening in order “see” beyond the obvious in order to hold others accountable effectively Influencing in Conflicts Understanding the 6 conflict response styles and how each can be used effectively in various scenarios Learning principles of influencing effectively in conflicts Learning how to deal with difficult people and getting them to cooperate willingly
  • 148. 126 *Note: Course outlines can be customised according to customer requirements and changes in industry trends. STRATEGIC MARKETING DURATION 1 day OBJECTIVE(S) In today’s ever so challenging business environment, it is crucial that your company moves in tandem with market needs & demands. This course teaches you how to: i. Identify opportunities for delivering superior value to customers; ii. Position your organisation’s brands & offerings in the marketplace to ensure that there is a match between your company’s capabilities & market opportunities; iii. Appreciate the potential benefits arising from collaborating with your suppliers, competitors, or even other firms; and iv. Formulate comprehensive marketing plans and implement them. WHO SHOULD ATTEND Marketing managers and decision makers who are responsible for charting the direction of your organisation. COURSE DESCRIPTION This programme enables you to understand how successful companies’ strategies are guided by in-depth understanding of markets and competition. You will be given case studies to analyse prior to the commencement of this course. It also includes simulations, role playing activities, and interactive workshops to give you practical experience. COURSE OUTLINE Module Lesson(s) Introduction Understanding the premise of strategic marketing management Appreciating the importance of understanding market vision, structure, and analysis Applying principles of market targeting & strategic positioning Discussing case studies Identifying the key success factors behind successful marketing strategies and learning from others’ mistakes Ensuring that lessons learnt from case studies are applied when you formulate your company’s own marketing plan Developing a marketing plan Learning to conduct research to identify and analyse market opportunities Using SWOT analysis to identify your company’s competitive advantage Developing marketing strategies to achieve organisational goals, build competitive advantage, and strengthen the weaker aspects of you company Ensuring that pricing strategies incorporate principles such as cost structure, perceived value, competitive pressures, and corporate objectives
  • 149. 127 *Note: Course outlines can be customised according to customer requirements and changes in industry trends. Evaluating effectiveness Learning how to evaluate the results from marketing activities through indicators such as sales volume, market share, profit, and ROI Ensuring that the evaluation criteria used takes into account your company’s goals
  • 150. 128 *Note: Course outlines can be customised according to customer requirements and changes in industry trends. STRESS MANAGEMENT WORKSHOP DURATION 1 day OBJECTIVE(S) Stress can have harmful long-term effects on your mental and physical health. Yet, it is an unavoidable part of life. This course teaches you to: i. Recognise stress as a positive and essential part of life; ii. Identify the symptoms of stress overload; and iii. Develop stress reduction techniques to cope with demanding schedules and roles. WHO SHOULD ATTEND Anyone who feels that work stress is getting the better of them. COURSE DESCRIPTION This course helps you to deal with work stress. It starts off with introducing the concept/theories relating to stress. Simulations, role-playing activities, and interactive workshops are included to give you practical experience in handling stress. COURSE OUTLINE Module Learning Objective(s) Introduction to stress Understanding and recognising that stress is normal & necessary Distinguishing between natural & unnatural stress Self discovery Knowing your personality trait and its tendency to different stress levels and how it contributes to your reaction Find your stressors Identify what/who stresses you out and how to manage them Tools Prioritising Change your surrounding Mind over matter Equipping you with a range of tools to use in various situations to reduce stress levels Knowing and planning the best order in which to fulfil responsibilities Using physical tools to make your working environment less stress inducing Giving you practical experience in harnessing mental tools to reduce stress What balance? Striking the right level of work-life balance Road to success Action plan to having better self esteem and a more positive attitude through better stress management
  • 151. 129 *Note: Course outlines can be customised according to customer requirements and changes in industry trends. SUPERVISORY SKILLS DEVELOPMENT (AVAILABLE IN BAHASA MALAYSIA) DURATION 1 – 2 days OBJECTIVE(S) Upon completion of the course, participants should be able to supervise their subordinates effectively and should be skilled at handling employee problems. This management course is designed to equip modern managers with a variety of dynamic and challenging skills at work place. WHO SHOULD ATTEND Operational and tactical management level staffs COURSE DESCRIPTION This course includes simulations, role playing activities, and interactive workshops to give you practical experience. COURSE OUTLINE Module Learning Objectives Personal Growth Defining self-actualization, personal growth and personal- development. The Supervisor and Management Creating awareness about what it means to be an effective coach in a changing environment. Motivation Through Leadership Managing Conflicts To analyze and celebrate their leadership assets, by encouraging considering and developing their blind spots and opportunities for improvement. Building and Effective Team To reveal how organization can establish the conditions for successful team behaviour and results. Delegation To demonstrate how successful delegation of authority will help both managers and their staff members to be more successful and productive Disciplinary Action To help and encourage all employees to achieve and maintain standards of conduct, attendance and job performance. Counseling Familiarize staffs regarding the personnel involved in guidance program and areas of guidance.
  • 152. 130 *Note: Course outlines can be customised according to customer requirements and changes in industry trends. Setting Goals and Objectives Setting goals and objectives is the best way to turn dreams and visions into reality.
  • 153. 131 *Note: Course outlines can be customised according to customer requirements and changes in industry trends. SURRENDER TO WIN: INSIGHT FROM THE TRIBES DURATION 2 days, customisable to client needs and can take forms ranging from keynote speaking, training, facilitation, working sessions, executive coaching and mentoring OBJECTIVE(S) The exceptional feature of Ken Wilber's Integral Theory is that all mental structures—subconscious, rational, mystical—are considered complementary and legitimate, rather than competing in a zero-sum conceptual space. And that is perhaps Wilber's greatest accomplishment—the opening up of a space wherein more ideas, theories, beliefs, and stories can be considered true, responsible, and acceptable. Dr Yvonne Sum’s approach in developing leadership behaviours aligns strongly with this ‘non zero sum’ approach – the parts combined make more than the whole. For business organisations, Wilbur’s model is summarised as follows, requiring alignment across the following four quadrants as the basis for sustainable growth: Individual Internal, Individual External, Collective Internal, and Collective External. So, if the role of the leader is to achieve growth through strategic alignment of all parts of the business ‘tribe’, then Wilbur looks at ‘what’, and Dr Sum looks at ‘Why’ and ‘How’ to achieve strategic alignment. WHO SHOULD ATTEND Human Resource Professionals, New Supervisors, Experienced Managers, Upwardly Mobile Professionals, High Performing Leaders COURSE DESCRIPTION Through his lifetime of research, philosopher, writer and academic Ken Wilbur has opened the space in our minds wherein more ideas, theories, beliefs and stories can be considered true, responsible and acceptable. Wilbur’s work has made the world realise the importance of strategic alignment in all organisations, requiring integration between personal and organisational needs and goals. Drawing on lessons from our most basic tribe, the family, Dr Yvonne Sum explains how to lead in this space, and what you need to do to maintain effective leadership in this changing world. The learning of participants will be integrated through action learning, peer consulting and coaching, utilising accelerated learning technology, cognitive behavioural and self-actualising psychology. The facilitation is practical, fun and engaging and the learning is linked directly back to application in the workplace. COURSE OUTLINE Module Learning Objectives Self-Awareness Having an overview of where current Self is at in individual Context Setting participants mindset ready to explore Present & Desired Future
  • 154. 132 *Note: Course outlines can be customised according to customer requirements and changes in industry trends. Leadership Lessons from the Home Front Understanding the 7 Principles of Leadership Learnt from Parenting: How functional work tribes are similar to happy families The 3 Rs of Partnering Navigating key leaderships skills in situational sensing, flexible thinking and action Authentic Leadership Knowing and showing your self enough to excite your followers to exceptional performance Contextual Leadership Setting the environment through framing and reframing contexts so it is easy to get buy-in Building Trust through Rapport & Empathy Learning the art of connection, building trust quickly and relating to people with ease Learning from your observations and insights Use of self reflection and leveraging the experience and knowledge in the greater group to re-integrate self and learning Story Selling How to use stories and metaphors to make your message memorable and impactful
  • 155. 133 *Note: Course outlines can be customised according to customer requirements and changes in industry trends. THE PSYCHOLOGY OF PEOPLE MANAGEMENT DURATION 2 days OBJECTIVE(S) Major organisations now realise that the key to sustainable growth and success is a strong culture of people management. Thriving organisations are filled with enlightened and empowered leaders and employees. This course teaches you: i. The application of key principles from managerial psychology; ii. How to ensure that the core needs of people in the workplace are met; and iii. How to empower your employees and leverage their strengths. WHO SHOULD ATTEND Managers who feel that a better understanding of their employees and of workplace psychology is vital in improving team performance. COURSE DESCRIPTION This programme provides you with basic concepts and theories of workplace psychology. It includes activities, simulations, role playing, and interactive workshops to give you hands on experience. COURSE OUTLINE Module Lesson(s) Core needs Understanding the core needs of people in the workplace including physical needs, intellectual needs, emotional needs, and social needs Key models Grasping key models of people management including the reward and punishment model, empowerment model, and motivational model Emotions Appreciating how unregulated emotions can be counterproductive and even destructive in management Identifying and understanding stress and anger Learning effective ways of managing negative emotions Teams Understanding factors involved in strengthening team bonds Learning frameworks and tools that help teams work together and support each other through periods of organisational change and uncertainty Management Learning tools to facilitate better communication between managers and employees Appreciating individual differences and adapting reward system according to individual staff
  • 156. 134 *Note: Course outlines can be customised according to customer requirements and changes in industry trends. Using different ways to inspire and motivate different staff Learning to identify and develop talent & potential in your teams Managing conflict Getting to the root of conflicts Harnessing the different tools in conflict resolution to diffuse workplace conflict Ensuring continuity Ensuring that lesson learnt are implemented to improve work environment
  • 157. 135 *Note: Course outlines can be customised according to customer requirements and changes in industry trends. TIME MANAGEMENT DURATION 1 day, extendable to 2 days OBJECTIVE(S) Too much to do, too little time? This course helps you to do more with less time. It teaches you how to: i. Appreciate the value of time; ii. Incorporate proven techniques into your daily responsibilities; iii. Eliminate time wasters; and iv. Overcome the desire for procrastination. WHO SHOULD ATTEND Anyone who wants to improve their productivity and have better control over their time commitments. COURSE DESCRIPTION Success is often dependent on how time is spent. This course provides you with frameworks and proven tools to facilitate better time management skills. It includes simulations, role-playing activities, and interactive workshops to give you the necessary practical experience. COURSE OUTLINE Module Learning Objective(s) 26 hours Identifying what you would do if you have more time My style Evaluating your existing strengths in time management Identifying points of improvement Recognising the effect of your time management style on others Tools SMARTER strategy Time management models Goodbye procrastinator Evaluation Using various tools to learn how to prioritise Knowing what your underlying goal is Learning how to use incorporate a structured approach into real life Identify the root causes of inaction Escaping the deadline-driven trap Adopting a more positive attitude towards tasks Assessing the pros and cons of using different tools in different contexts No man is an island Eliminate time wasters Learning to work with others Learning to constructively & systematically diffuse distractions
  • 158. 136 *Note: Course outlines can be customised according to customer requirements and changes in industry trends. Delegation Saying “No” Make the best use of resources at hand Learning to push back when faced with frivolous requests Changed for good Ensuring lessons learnt are applied daily
  • 159. 137 *Note: Course outlines can be customised according to customer requirements and changes in industry trends. UNDERSTANDING FOLLOWSHIP: NAVIGATING THE OTHER SIDE OF LEADERSHIP DURATION 2 days OBJECTIVE(S) In a rapidly changing world, there is a need to understand change at several levels: the structure of change itself, how the change impacts the people, and how that in turn affects relationships. Areas covered in the workshop include: i. Understanding the structure of change. ii. Exploring the concept of ‘Everyone can lead’. iii. How to ‘read the book’ that is our follower(s). iv. The power of dialogue. v. Handling conflict to increase team effectiveness. vi. Increasing the creativity in teams. vii. Enhancing the authenticity and transparency of individuals. WHO SHOULD ATTEND Human Resource Professionals, New Supervisors, Experienced Managers, Upwardly Mobile Professionals, High Performing Leaders COURSE DESCRIPTION This program helps leaders master the art and science of exciting team members to exceptional performance. Learn to step into the shoes of your team members and understand their needs, without compromising your strategy or what your organizational outcomes are. Navigate the key principles of how to remain an authentic leader whilst tapping the highest potential in your team. In this program, Yvonne sets out how ‘everyone can lead’, and how best to balance the leader/follower relationship at all levels. You’ll learn how to ‘read the book’ that is your follower. You’ll learn how to use the power of dialogue to dissolve conflict and to encourage creativity. The learning of participants will be integrated through action learning, peer consulting and coaching, utilising accelerated learning technology, cognitive behavioural and self-actualising psychology. The facilitation is practical, fun and engaging and the learning is linked directly back to application in the workplace. COURSE OUTLINE Module Learning Objectives Understanding Change Having an overview of Change and its relevance in growth. Setting participants mindset ready to embrace change. Observation of the world presently and how they would like it to be.
  • 160. 138 *Note: Course outlines can be customised according to customer requirements and changes in industry trends. Leadership Insights from the Tribe Understanding the 7 Principles of Leadership Learnt from Home Tribe: Leveraging counterintuitive common sense Coaching Essentials Helping Others Succeed. Establishing trust, building confidence and unleashing the potential of your team Wisdom of Multiple Perspectives Learning how to stay authentic to your worldview whilst simultaneously appreciating the world of who you interact with, without losing your objective distance Managing Difficult People Developing greater flexibility in how you influence and persuade Personality Filters Understanding our diverse preferences in order to present information for maximum impact Leading Change Setting a clear vision/strategy and exciting people to exceptional performance through authentic leadership and self-actualizing culture Learning from your observations and insights Use of self reflection and leveraging the experience and knowledge in the greater group to re-integrate self and learning
  • 161. 139 *Note: Course outlines can be customised according to customer requirements and changes in industry trends. WORKING WITH EMOTIONAL INTELLIGENCE DURATION 2 days OBJECTIVE(S) In the brutal and competitive world of business, organizations are in need of people with more than just functional and intellectual competence. For that competitive edge, combinations of strong inter/intrapersonal skills, with functional expertise and intellect are necessary. EQ provides the platform and framework to further enhance your intra and interpersonal skills. You will learn: i. To understand and appreciate the 4 fundamental capabilities of EQ (Self-Awareness, Self- Management, Social Awareness and Relationship Management) ii. The 5 essential EQ Skills that is vital to being able to understand and communicate in the realm of emotions. iii. How to manage stress, develop secure bases, use non-verbal communications and manage conflict. iv. How to apply EQ to motivate and engage your teams, foster cooperative working relationships, and improve your overall effectiveness. WHO SHOULD ATTEND Entry level executives who would like better control over their emotions in order to gain professional traction COURSE DESCRIPTION EQ is about recognizing, managing, and utilizing emotions in positive and constructive ways. It’s also about recognizing other people’s emotional states and learning how to engage with them to create an environment of safety, trust, and confidence. Self-awareness, Self-esteem, Compassion, Empathy, and Adaptability are all linked to EQ. COURSE OUTLINE Module Learning Objectives Basics of Emotional Intelligence (EQ) EQ? Theory of multiple intelligences Common misconceptions about EQ Why EQ? The role of EQ in the facets of our lives (Personal, Family, Work, Business, etc.)
  • 162. 140 *Note: Course outlines can be customised according to customer requirements and changes in industry trends. Know Yourself EQ Assessment Discovering more about yourself Measuring and interpreting your EQ Outlining your personal profile Determining your strengths and areas for development Self-Awareness Emotional Sensitivity (Internal) Being true to yourself Recognize and acknowledge emotions Being Assertive (Establish Boundaries) Alignment leads to Congruency Emotional Control Actions speaks loudest! Developing Emotional Flexibility Self-Management EQ Applied Recognizing Patterns of Behaviour The Power of Frames THINK! Developing Behavioural Flexibility Social Awareness Emotional Sensitivity (External) Emotions are Powerful Emotions and Performance Communication, Rapport, Induction and Frequency Communications is Everything! The Johari Window Talking, Questioning and Listening techniques Relationship Management Team Understanding People through different lenses Awareness for Performance Tweaking Team Dynamics – Trust, Accountability, Motivation Leveraging Talents Timeless Leadership Principles Authenticity in Leadership
  • 163. 141 *Note: Course outlines can be customised according to customer requirements and changes in industry trends. Strength Based Leadership EQ Integration EQ & Situational Leadership Leadership, it’s situational! There are Leaders and there are Emotionally Intelligent Leaders. EQ & Professional Life Using Emotions to Drive Excellence in Performance EQ & Your Goals Leveraging your EQ Profile The connection between EQ & your goals Plan for Action
  • 164. Our Team
  • 165. Roberto Galeotti … has over 40 years of extensive management, M&A, strategic alliances and operational experiences in the energy sector (nuclear and oil & gas), including 20 years with GE Oil & Gas in Asia. Roshan Thiran … spent 12 years with GE in US, Europe and Asia in Media, Aviation, Financial Services, Consulting and as Global Talent Director for Johnson & Johnson. He is a notable speaker and teacher a for MNCs across the globe Eric Lau … was previously a trainer with Dale Carnegie, regional marketing manager for Unilever, Lead Brand Custodian for Lipton, and consultant to various Fortune 500 companies Weng Lin … has previous experience as Asia Pacific CFO for Steelcase Inc. and Head of Finance & IT for British American Tobaco and Rothmans, and directorship roles for US and UK MNCs, in China, India, Japan, and Australia. Ang Hui Ming Dr. Goh Chee Leong … is Dean of the Andrew Lau Ang Ming Ern … implemented … has been Asia HR Leader for GE Oil & Gas, in charge of regional HR management and supporting people development. She brings with her a background in finance. … is Dean of the Faculty of Behavioral Sciences at HELP University College. He is project leader for several UNICEF interventions in Malaysia, and is active in both research and consulting. …has 10 years worth of working experience, the bulk of which was spent at Shell, implementing commercial projects with values exceeding USD 110 million in Asia and Europe. … implemented diverse learning solutions for management training, training content development, and HR solutions for DHL Asia Pacific, Astro, Petronas, MISC and companies of the MICCI. Anita Jin … is also from GE and is now a full-time consultant and associate of Leaderonomics. She is based in Shanghai China, and takes care of the Leaderonomics office in Shanghai. She is also a gifted Mandarin trainer and teaches in GE, Johnson & Johnson and a number of other global MNCs in China Nashad Emir … has spent 7 years with GE in senior positions. He is a certified trainer for various productivity and change management programs, and a Six Sigma Master Black Belt.
  • 166. 8 Contact Us customer.care@leaderonomics.com www.leaderonomics.com +60 3 7957 5809 + 603 7957 5831