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Leaderonomics Learning

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Leaderonomics extensive corporate learning programs that encompass Leadership Mastery, Personal Mastery, Business/Entrepreneurship Mastery and Functional Mastery. ...

Leaderonomics extensive corporate learning programs that encompass Leadership Mastery, Personal Mastery, Business/Entrepreneurship Mastery and Functional Mastery.

Contact us today for more information on how you can leverage our expertise for your personal or organisation's needs.

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Leaderonomics Learning Leaderonomics Learning Document Transcript

  • An Overview of Leaderonomics
  • Leaderonomics Profile We are ....... Corporate .... a social enterprise dedicated to the pursuit of talent and leadership development with our offering of full range of learning, consulting and Enablers Ideation partnering solutions. Our solutions span the full spectrum Corporate Learning & Development Sounding Board of corporate to community Events environments..... Academy Recruitment Enablers E-Learning / uunnii.com .... and we leverage the expertise and Technologies skills of our diverse group of members Publications Productions with their business and leadership Ideation Youth experience acquired from global The Club corporations and geographies Community InnovestWhy Leaderonomics? Global leading-edge Expertise leadership team Experience Operational practitioners “Shaping the ‘Cradle to Grave’ Leadership journey for individuals future of Leadership Organisational leadership leadership Leadership Content Premium leadership & change management by leveraging programs (validated at GE, DHL, other MNCs) talents and capabilities ” Integrated social and Integrated leadership offerings across economic purpose segments and ages Increase strength and sustainability of each purpose
  • Our Learning Philosophy
  • 70-20-10 : Our Program Structure Leaderonomics programs are different from traditional learning programs that are more classroom and teaching based. Our programs Job are designed with 10% of training Experience from classroom teaching, 20% 70% from mentoring, coaching and role modeling and 70% based on creating “live” learning experiences …. Networking, Based on extensive research, we Role Models & Mentors have found that people learn best 20% while doing and action learning based learning is the most Course Work and effective Formal Training 10% Our Program Design Philosophy Information/ Knowledge Content Awareness Composition of Delivery: Skill Context 90% Content 10% Context Advanced Skill Expertise Leadership Growth Model Personal Effectiveness Passionate Strategic thinking Self Awareness Global Resourceful perspectives Influencing Skills Industry awareness Business / Teamwork Domain expertise Domain Creative Mastery Energizing• Deep technical functional skills Personal • Breadth of functional skills Mastery Change advocate • e-Savvy Functional Leadership •Understands breadth/ depth Mastery Mastery •Process-oriented
  • Our Learning Programs
  • Leaderonomics ProgrammesProgramme Suggested Target AudiencePersonal Mastery Entry Level Middle Managers Senior ManagersCommunicationCommunication 101Communicating EffectivelyCommunication Skills Using NLPConflict ManagementEmotional IntelligenceWorking with Emotional IntelligenceFacilitation SkillsConducting Effective MeetingsFacilitation Skills WorkshopInterviewing SkillsInfluencingStrategic InfluencingMeeting the MediaMentoringMentoring & CoachingLeader as “Coach”
  • Leaderonomics ProgrammesProgramme Suggested Target AudienceNegotiationHostage at the Table – The Art of Leadership & NegotiationsNegotiation StrategiesPersonal Development PlanGoal Setting & Developing a Personal Development PlanPresentation SkillsExecutive PresentationsPresentation SkillsProblem SolvingProductivityBeing Proactive & Action OrientedPower of “Work Motivations and Attitudes”Project ManagementTalent ManagementBeing A Talented Manager (BATMAN)Fish! PhilosophyLeaders Developing LeadersLearning Partnerships: Key Principles in Team EngagementManaging High Performance Teams
  • Leaderonomics ProgrammesProgramme Suggested Target AudienceRole Modelling A Talent Management CultureSupervisory Skills DevelopmentThe Psychology of People ManagementSelf AwarenessSelf Awareness through DiSCSelf Awareness through LIFOSelf Awareness through MBTISmart Parenting: Creating Brighter Kids & Future LeadersStress Management WorkshopTime ManagementBusiness Mastery Entry Level Middle Managers Senior ManagersAction LabsBusiness BasicsIntroduction to BusinessBusiness SimulationDay In the Life of a CEOEnterprise SimulationLeadership Foundation Course
  • Leaderonomics ProgrammesProgramme Suggested Target AudienceInnovationBusiness Creativity in a Rapidly Changing WorldCATS – Nine Lives of InnovationGrowth through InnovationDeveloping Creativity at WorkStrategic ThinkingBlue Ocean StrategyEffective Strategic ThinkingSurrender to Win: Insights from the TribeFunctional Mastery Entry Level Middle Managers Senior ManagersCustomer ServiceBeing Customer CentricCultivating a Customer Centric MindsetDelighting the CustomerEffective Account ManagementFinanceFinance for Non-Finance EmployeesFinance for Non-Finance SimulationMarketing
  • Leaderonomics ProgrammesProgramme Suggested Target AudienceStrategic MarketingProductivitySix Sigma Awareness CourseSales Force EffectivenessSocial MediaLeveraging Social Media for BusinessSocial Media PersuasionWritingBusiness Writing 101Business Writing 201Essential Writing SkillsExecutive Business WritingLeadership Mastery Entry Level Middle Managers Senior ManagersChangeChange 101Championing the Change ProcessChange Acceleration & TransitionUnderstanding Followship: Navigating the Other Side of LeadershipExecutive Coaching
  • Leaderonomics ProgrammesProgramme Suggested Target AudienceExecutive MentoringExtreme Leadership CourseFoundation of LeadershipLeading Across BoundariesReflective Leadership
  • Summary of CoursesProgrammes Days Objectives Efficiently confronting and overcoming challenges by empowering those closest to the problem to find solutions Leadership Building a productive culture through increased employee accountability, ownership, trust, andActionLabs 3 Mastery collaboration Ensuring that managers and employees are aware of the implications of their decisions on other divisions and the organisation as a whole Leveraging your strengthsBeing A Talented Manager Business Mastery 3 Developing seemingly average people into first class performers(BATMAN) Learning to keep your team motivated Cultivating a customer-focussed mindset Business Essential skills for excellent customer serviceBeing Customer Centric Mastery 1 Developing and implementing customer satisfaction strategies Ensuring that the organisation as a whole appreciates the importance of excellent service Simply not to accept that any predicament is “unfixable”Being Proactive & Action Leadership Appreciating that everything is about choices – the decisions you make, your responses to people, Mastery 1Oriented events and circumstances inevitably affect your future Taking charge of situations rather than allow yourself to be victimised by what life throws at you Creating an uncontested market place and making competition irrelevant Business Creating and capturing demand rather than exploiting existing demand;Blue Ocean Strategy Mastery 3 Breaking free from the chains of the value-cost trade off Aligning the whole system of your firm’s activities in pursuit of differentiation AND low costBusiness Creativity in a Rapidly Business Contributing creatively to the organisation and understand what the rapid change in the developing Mastery 2 hoursChanging World world will lead to Ensuring consistency between individual and organisational goals BusinessBusiness Goal Management Mastery 2 Developing your team and keeping them motivated Making well-informed business decisions
  • Summary of CoursesProgrammes Days Objectives Positioning your product in the market against competitions, identifying opportunity gaps whilst relating to customer trends and demands Business Appreciating the importance and contribution of finance to any organisationBusiness Operations Simulation Mastery 2 Formulating business proposals Appreciating the role of leaders and managers and the challenging decisions they have to make that impact results and people How to write effective and impactful emails, memos and proposals BusinessBusiness Writing 101 Mastery 1 To be adequately prepared before beginning the writing process by doing the necessary research How information should ideally be organised to ensure easy reading for intended audience Writing effective and impactful reports, proposals, emails, and memos; Being adequately prepared before beginning the writing process by doing the necessary research; BusinessBusiness Writing 201 Mastery 1 Conducting audience analysis and writing to appeal to the intended audiences; Learning the different writing styles depending on the intended purpose of the written communication. Understanding the biological phenomena that prevent us from accepting change and learn to overcome them Leadership Recognising the concepts of chaos theory which focus on reactive, adaptive, and proactive behaviorsChange 101 Mastery 1 and lead others from reactive to proactive performance Employing the critical elements necessary to effectively communicate change to others Recognising the symptoms of a team dysfunction because of resistance to change and design an influence strategy for moving others into positive territory Understanding the continuum of process improvement Uncovering key drivers supporting process improvement Discovering strategies to decrease resistance and stress Developing a process and approach for coaching LeadershipChampioning the Change Process Mastery 2 Increasing understanding of team dynamics and roles Discovering the impact of expectations and motivation Gaining increased alignment of colleagues and customers Developing a standard communication process Using the briefing system to spur process improvement
  • Summary of CoursesProgrammes Days Objectives Developing an appreciation for the sensitivities surrounding the “People” factor when implementingChange Acceleration & Transition Leadership 3 reforms(CAT) Mastery Harnessing tools & techniques that will drive lasting improvements in your organisation Understand the four basic challenges to innovation and how they affect your ability to innovate; BusinessCATS – Nine Lives of Innovation Mastery 2 Learn and apply the nine lives of innovation; and Organise innovation methodically so it is more useful to you on a daily basis Building trust and gain respect from your co-workers Personal Adapting your communication style according to your audience and situationCommunicating Effectively Mastery 1 Minimising miscommunication Fostering better relationships and understanding amongst your colleagues Having a better understanding of the communication process Personal Identifying communication barriersCommunication 101 Mastery 1 Validating if the communication exchange has been successful Communicating effectively through the various communication channels and in different contexts Building trust and gain respect from your co-workers Adapting your communication style according to your audience and situation Personal Minimising miscommunicationCommunication Skills (Using NLP) Mastery 1 Fostering better relationships and understanding amongst your colleagues Discovering what motivates different team members Developing advanced thinking skills Creating and maintaining a resource self-image Understanding how to professionally “Manage and Facilitate Effective Meetings” in order to achieve Leadership set meeting objectives through professional facilitation techniquesConducting Effective Meetings Mastery 1 Identifying how difficult behaviour negatively affects people and business, particularly within meetings Learning how to professionally deal with difficult situations Discovering the root sources of conflict and the importance of addressing them effectively Learning our conflict response styles and how we should use different styles in the right context Personal Learning effective interpersonal skills that are critical to conflict resolutionConflict Management 1 Mastery Understanding difficult people and how we can effectively work with them to achieve corporate goals Effectively managing emotions in order to create and sustain a positive environment to resolve conflicts
  • Summary of CoursesProgrammes Days ObjectivesCultivating A Customer Service Functional Mastery 1 Cultivating a customer-focussed mindset and essential skills for excellent customer serviceMindset Managing information and multi-task Discovering your Degree of media savviness Business Revealing your preferred management styleDay in the Life of a CEO Mastery 2 Determining your readiness to deal with unforeseen difficult situations Ascertaining your preferred style of dealing with authority Discovering preferred style in dealing with difficult people Encouraging client participation to achieve increased buy-in for your ideas and recommendations Using questioning and listening techniques to help your clients recognise needs and expectations that BusinessDelighting the Customer 1 you can meet but that they may not have realised they had Mastery Saying “no” without saying so when you can’t provide what the client is asking for Responding to questions with tact, clarity and openness Enabling the participants to contribute creatively to their organisation and to give them tools and BusinessDeveloping Creativity at Work Mastery 0.5/1/2 techniques that will help them to develop their own creativity as well as to help others to develop theirs Functional Developing and maintaining solid, long-term relationships with customersEffective Account Management Mastery 2 Identifying and manage customer expectations with regards to your role as an account manager Having relentless dissatisfaction with the status quo and identifying ways of doing things better and Business fasterEffective Strategic Thinking Mastery 2 Using strategy maps as a planning tool to prioritise and focus on the right things Applying strategic best practices into planning for the company’s future Inspiring your leaders to confidently make strategic decisions that produce short term results with long term value Business Pushing your leaders to see opportunities for growth even when resources are scarceEnterprise Simulation Mastery 2 Guiding Leaders in understanding the importance of talent development, organisation branding and investments in R&D Allowing leaders to make decisions to change and adapt to changing economic situations
  • Summary of CoursesProgrammes Days Objectives The necessary thinking and organizational skills for writing; Functional A review of common errors in writing and how to avoid them;Essential Writing Skills Mastery 1–3 Different writing styles from Business Reports to Emails to Essays; Practical Writing Exercises with analysis and review. Analysing the audience for a specific writing project; Business Conducting thorough research to ensure accurate writing;Executive Business Writing Mastery 2 Evaluating draft material to ensure that it is clear, correct, consistent, complete, and appropriate; Editing draft material to satisfy audience needs. Linking our feedback to your team’s work context, using specific examples that we have observed to illustrate our interpretation of the feedback Linking our feedback and action plans to the overall goals of your organisation Business Pre-empting barriers that your individual team members may encounter and suggest manners in whichExecutive Coaching Mastery N/A they can anticipate and/or overcome them Establishing a coaching relationship and not just a one-off meeting Encouraging your team member to reach out to key individuals within AIA who can help with their development Building strong bonds with your mentees to cultivate a strong and trusting relationship; Leadership Effectively distilling the vast knowledge and experience accumulated over the years and passing it onExecutive Mentoring Mastery 1 to your mentees, an element that is instrumental in the succession planning process; Ensuring that the mentoring process becomes part and parcel of your organisation’s structure and culture. Analysing the presentation audience, setting presentation objectives, and developing comprehensive presentation strategies Picking the most successful presentation format for a given occasion, whether it’s a peer update, Personal informal discussion, team meeting, senior management briefings, client presentation, or a largeExecutive Presentation Mastery 1 gathering Developing strong and clear key messages and the presentation structure that delivers them most effectively Crafting an attention-getting opener and a persuasive closing
  • Summary of CoursesProgrammes Days Objectives Leadership Learning to vary your leadership style according to your audience, context and situationExtreme Leadership Course Mastery 2 Practicing leadership via numerous leadership situations and contexts created Building core facilitations skills through usage of facilitation tools and techniques PersonalFacilitation Skills Workshop Mastery 3 Remaining calm, handling heated situations, and managing conflicts in meetings effectively Identifying disagreements and applying consensus tools to help reach consensus Learning the importance of cash, how businesses acquire cash, and how funds are used within the firmFinance for Non-Finance Functional to generate more cash Mastery 2Employees Understanding the impact of your business decisions on the company’s finances Know how your business generates profits today, and how it will need to generate profits in the futureFinance for Non-Finance Functional Mastery 2 Understand how your daily decisions impact the company strategically and financiallySimulation Continuously identify improvements in the business operations Reduce employee turnover by creating an environment where people love to come to work; Personal Re-energize your work climate and invigorate your employees;Fish! Philosophy Mastery 2 Transform employee attitudes and radically improve morale; and Incorporate fun into the DNA of your organisation. Understanding your strengths and development needs, and how best leverage them to your advantage LeadershipFoundations of Leadership Mastery 4 Understanding of group dynamics and working effectively in teams Understanding the essence of leadership and how it can impact the organisation or department Become more effective, independent and confident self-directed learners Understand how they are learning and relate their learning to a wider contextGoal Setting & Developing A Personal Mastery 1 Improve their general skills for career managementPerformance Development Plan Articulate personal goals and evaluate progress towards their achievement Encourage a positive attitude to learning throughout life Identify new and improved business models LeadershipGrowth though Innovation Mastery 1 Achieve increased operational efficiency Constantly be one step ahead of competitors by revolutionalising old methods of doing things
  • Summary of CoursesProgrammes Days Objectives Learning to build strong bonds with the other party, making it possible to handle any conflict thatHostage at the Table – The Art of Leadership interferes with the negotiation process Mastery 1Leadership & Negotiations Create win-win situations from stalemates Harnessing systematic steps that enable you to become an effective negotiator Probing candidates successfully for critical information and spotting inconsistencies FunctionalInterviewing skills Mastery 1 Learning to read and actively listen to candidates Leveraging multiple or panel interviews and reviews to increase success yields Basic understanding & general overview of: Business The mechanics of business;Introduction to Business Mastery 1 Financial statements; and The business model of your organisation. Heighten Self Awareness via Personal Drivers (Motivations and Attitudes) and Learning Styles Recognize and Apply the Different Coaching Roles in Differing Work Scenarios Personal Discover Coaching Models that can drive Stronger CommunicationLeader As ‘Coach’ Programme Mastery 2 Learn and Practise how to effectively Coach Understand how to Engage and Develop your Team Build Stronger Team Unity among team members Appreciating the importance of taking talent management seriously Leadership Leveraging your strengthsLeaders Developing Leaders Mastery 1 Developing seemingly average people into first class performers Keeping your employees motivated Having an overview of the changing times Creating a framework that can be used to ensure that the global mindset becomes an integrated part BusinessLeading Across Boundaries Mastery 2 of the company, starting with its leaders and flowing to its employees Having overview of new forms of collaboration that are taking place and how to assess the potential returns from such initiatives
  • Summary of CoursesProgrammes Days Objectives Building foundations of trust. The essential skills in learning partnerships. Personal Understanding needs and managing expectations.Learning Partnerships: Key Mastery 2 Eliciting contribution from those you lead.Principles in Team Engagement Presenting messages that excite others to come on-board. Knowing and showing strengths and vulnerabilities - enough. Developing wider and deeper networks Embracing rather than resist the changes technology brings;Leveraging Social Media for Business Mastery 1 Looking at leveraging social media and new media beyond the much talked about marketing purposes;Business Measuring resources ploughed into your business’ social media efforts Applying of key principles from managerial psychology; Ensuring that the core needs of people in the workplace are met Leadership Empowering your employees and leverage their strengthsManaging High Performing Teams Mastery 1 Understanding and practicing the importance of listening, asking the right questions and putting self in other party’s shoes to enhance team communications Introduce and put into practice the GRPI team operation model Personal Understand how the media works and what turns them off;Meeting the Media – Lights, Mastery 1 Prep themselves to be ready at all times to meet the media; andCamera, Action! Leverage the opportunities to improve their brand proactively and not reactively. Understanding of the barrier to learning and how to overcome them; Personal Methods by which you can help your mentees & “coachees” develop and grow; andMentoring & Coaching Mastery 1 Harnessing tools to increase the company’s competitive advantage by realising your employees’ full potential Understand case studies and simulations on key negotiation situations related to managers Avoid having a situation that ends in negotiation by planning, pre-empting the recipient’s response Leadership when delivering sensitive managerial messages that could lead to disagreementNegotiation Strategies Mastery 1 Remove emotion from sensitive negotiations and motivate the other person/s towards a win/win outcome Identifying the appropriate communication approach when negotiating up, across and down.
  • Summary of CoursesProgrammes Days Objectives Awareness and appreciation of the different Motivational and Attitudinal patterns, making each employee and their drivers (at work) differentPower of “Work Motivations and Personal How to uncover ways to keep your staff motivated and better still, retain them Mastery 1Attitudes” Different approaches to encourage your staff towards better results A ‘Modeling’ concept that can help streamline recruitment and potentially save your company time, money and resources in recruiting Personal Connecting with your audience no matter who they arePresentation skills Mastery 1 Enhancing the delivery style of your presentation Personal Recognising the difference between symptoms and the roots of problemsProblem Solving Mastery 2 Organising your thoughts in a structured manner Functional Ensuring successful and timely delivery of projects no matter how complexProject Management Mastery 2 Recognising the necessary elements in obtaining and securing engagement from team members Remaining mindful when responding to the changing demands in the workplace LeadershipReflective Leadership Mastery 1 Ensuring that all decisions, both major and minor, are purpose-driven and vision-led Continuously playing a proactive role in your own personal development Appreciating the importance of taking talent management seriously Leadership Understanding the numerous components involved in executing talent management seamlessly andRole Modelling a Talent Mastery 2 holisticallyManagement Culture Undertaking action plans to ensure that your organisation moves towards a talent development culture Effectively initiating and sustaining customer relationships that win sales FunctionalSales Force Effectiveness Mastery 2 Tailoring the marketing mix according to individual groups of clients Optimising the allocated resources Harness your strengths and use them to your advantage; PersonalSelf Awareness through DiSC Mastery 1 Promote teamwork; Adapt your communication & leadership styles according to who you’re dealing with.
  • Summary of CoursesProgrammes Days Objectives Build confidence and self-esteem Consistently produce your very best workSelf Awareness through LIFO (Life Personal Mastery 1 Manage a wider range of situations more effectivelyOrientation) Avoid wasting time in personal productivity traps Fill in your blind spots for better plans and decisionsSelf-awareness with Myer-Briggs Personal Harnessing your strengths and using them to your advantage Mastery 1Type Indicator (MBTI) Promoting teamwork through overcoming various personality styles and preferences Restructuring business processes; FunctionalSix Sigma Awareness Course Mastery 1 Aligning operations to customer needs; and Improving profit marginSmart Parenting: Creating Personal Mastery 1 Inspire parents to come together, embrace these challenges and change the world, one kid at a timeBrighter Kids & Future Leaders Demonstrate why the social media craze is mostly just a bunch of hype, unless you use it effectively within a proven psychologically framework towards clearly-defined aims that increase your revenue. FunctionalSocial Media Persuasion Mastery 1 Explain how to combine direct-response marketing tactics with social media to create measurable profit-boosting results. Highlight costly social media marketing mistakes, and how to avoid making them. Discover our influencing tendencies and how we can effectively influence others to gain willing cooperation Learning principles of interpersonal skills that will minimise resistance and develop win-win situations LeadershipStrategic Influencing Mastery 1 Learning to communicate in an authentic and clear manner in order to break-down barriers and to enhance buy-in Learning how to empower and hold others accountable for their actions Diagnose and manage conflicts effectively in order to achieve corporate goals Identifying opportunities for delivering superior value to your customers FunctionalStrategic Marketing Mastery 2 Ensuring a match between services offered and market demand & trends Appreciating the benefits of collaboration
  • Summary of CoursesProgrammes Days Objectives Personal Recognising stress as a positive and essential part of life;Stress Management Workshop Mastery 1 Identifying the symptoms of stress overload; and Developing stress reduction techniques to cope with demanding schedules and roles Personal Equip modern managers with a variety of dynamic and challenging skills at work placeSupervisory Skills Development Mastery 1–2(available in Bahasa Malaysia) Supervise subordinates effectively and should be skilled at handling employee problems Learning an approach in developing leadership behaviours that aligns strongly with this ‘non zero sum’Surrender to Win: Insight from Business approach – the parts combined make more than the whole Mastery 2the Tribes Alignment across the following four quadrants as the basis for sustainable growth: Individual Internal, Individual External, Collective Internal, and Collective External The application of key principles from managerial psychologyThe Psychology of People Leadership Mastery 1 Ensuring that the core needs of people in the workplace are metManagement Empowering your employees and leveraging their strengths Personal Incorporating proven techniques into your daily responsibilitiesTime Management Mastery 1 Eliminating time wasters Overcoming the desire for procrastination Understanding the structure of change. Exploring the concept of ‘Everyone can lead’.Understanding Followship: How to ‘read the book’ that is our follower(s). LeadershipNavigating the other side of Mastery 2 The power of dialogue.Leadership Handling conflict to increase team effectiveness. Increasing the creativity in teams. Enhancing the authenticity and transparency of individuals To understand and appreciate the 4 fundamental capabilities of EQ (Self-Awareness, Self- Management, Social Awareness and Relationship Management) Personal The 5 essential EQ Skills that is vital to being able to understand and communicate in the realm ofWorking with Emotional emotions Mastery 1Intelligence How to manage stress, develop secure bases, use non-verbal communications and manage conflict. How to apply EQ to motivate and engage your teams, foster cooperative working relationships, and improve your overall effectiveness.
  • 2011 Programmeofferings
  • TABLE OF CONTENTSActionLabs .............................................................................................................................................................. 5Being a Talented Manager (BATMAN) .................................................................................................................... 7Being CUstomer Centric.......................................................................................................................................... 9Being Proactive & Action Oriented ....................................................................................................................... 11Blue Ocean Strategy ............................................................................................................................................. 13Business Creativity in a Rapidly Changing World.................................................................................................. 15Business Goal Management (BGM) ...................................................................................................................... 16Business Operations Simulation ........................................................................................................................... 18Business Writing 101 ............................................................................................................................................ 20Business Writing 201 ............................................................................................................................................ 22Change 101 ........................................................................................................................................................... 24Championing the Change Process ........................................................................................................................ 26Change Acceleration & Transition (CAT) .............................................................................................................. 28CATS – Nine Lives of Innovation ........................................................................................................................... 30Communicating Effectively ................................................................................................................................... 32Communication 101 ............................................................................................................................................. 34Communication Skills (Using NLP) ........................................................................................................................ 36Conducting Effective Meetings ............................................................................................................................. 38Conflict Management ........................................................................................................................................... 40Cultivating a Customer Centric Mindset ............................................................................................................... 42“Day in the LIfe of a CEO” Simulation & Assessment Programme ....................................................................... 44Delighting the Customer ....................................................................................................................................... 46Developing Creativity at Work .............................................................................................................................. 48Effective Account Management ........................................................................................................................... 49Effective Strategic Thinking .................................................................................................................................. 51Enterprise SImulation ........................................................................................................................................... 53 2*Note: Course outlines can be customised according to customer requirements and changes in industry trends.
  • Essential Writing Skills .......................................................................................................................................... 56Executive Business Writing ................................................................................................................................... 57Executive Coaching ............................................................................................................................................... 59Executive Mentoring / Championing the Mentoring Process .............................................................................. 60Executive Presentations ....................................................................................................................................... 62Extreme Leadership Course .................................................................................................................................. 65Facilitation Skills Workshop .................................................................................................................................. 67Finance for Non-Finance Professionals ................................................................................................................ 69Finance for Non Finance Simulation ..................................................................................................................... 71Fish! Philosophy .................................................................................................................................................... 73Foundation of Leadership (FOL) ........................................................................................................................... 75Goal Setting & Developing A Performance Development Plan ............................................................................ 77Growth through Innovation.................................................................................................................................. 78Hostage at the Table – the art of leadership & negotiations ............................................................................... 80Interviewing Skills ................................................................................................................................................. 81Introduction to Business ....................................................................................................................................... 83Leader As ‘Coach’ Programme.............................................................................................................................. 85Leaders Developing Leaders ................................................................................................................................. 87Leading Across Boundaries ................................................................................................................................... 89Learning Partnerships: Key Principles in Team Engagement ................................................................................ 91Leveraging Social Media for Business ................................................................................................................... 93Managing High Performance Teams .................................................................................................................... 95Meeting the Media – Lights, Camera, Action! ...................................................................................................... 97Mentoring & Coaching.......................................................................................................................................... 98Negotiation Strategies ........................................................................................................................................ 100Power of “Work Motivations and Attitudes” ..................................................................................................... 102Presentation Skills .............................................................................................................................................. 104 3*Note: Course outlines can be customised according to customer requirements and changes in industry trends.
  • Problem Solving .................................................................................................................................................. 106Project Management .......................................................................................................................................... 108Reflective Leadership.......................................................................................................................................... 109Role Modelling A Talent Management Culture .................................................................................................. 111Sales Force Effectiveness .................................................................................................................................... 113Self Awareness through DiSC.............................................................................................................................. 115Self Awareness through LIFO (Life Orientation) ................................................................................................. 116Self Awareness through MBTI (Myers Briggs Type Indicator) ............................................................................ 118Six Sigma Awareness Course .............................................................................................................................. 119Smart Parenting: Creating Brighter Kids & Future Leaders ................................................................................ 120Social Media persuasion ..................................................................................................................................... 122Strategic Influencing ........................................................................................................................................... 124Strategic Marketing ............................................................................................................................................ 126Stress Management Workshop .......................................................................................................................... 128Supervisory Skills Development (available in Bahasa Malaysia)......................................................................... 129Surrender to Win: Insight from the Tribes ......................................................................................................... 131The Psychology of People Management ............................................................................................................ 133Time Management ............................................................................................................................................. 135Understanding Followship: Navigating the other side of Leadership................................................................. 137Working with Emotional Intelligence ................................................................................................................. 139 4*Note: Course outlines can be customised according to customer requirements and changes in industry trends.
  • ACTIONLABSDURATION3 daysOBJECTIVE(S)In tough economic times, operational efficiency becomes crucial in ensuring survival. This course teaches youto instil a productive culture by teaching you how to: i. Efficiently confront and overcome challenges by empowering those closest to the problem to find solutions; ii. Build a productive culture through increased employee accountability, ownership, trust, and collaboration; and iii. Ensure that managers and employees are aware of the implications of their decisions on other divisions and the organisation as a whole.WHO SHOULD ATTENDThose who acknowledge the existence of inefficiencies and believe in the power of their employees to findbetter solutions, those who feel that the main obstacle to improvement is lack of employee buy-in, thoselooking to eliminate bottlenecks/wastage urgently, those who believe that increased functional expertisewould expedite problem solving initiatives.COURSE DESCRIPTIONThis programme provides you with the ActionLabs’ technical framework. But more importantly, it provides youwith the necessary tools to overcome potential resistance to change, mobilise employee commitment, andfinally, ensure that the change initiatives are integrated into your organisation’s processes and culture.PROCESS OVERVIEWModule Lesson(s)Sponsor Selecting critical business goals Finding Champion to oversee the goal and run ActionLabsChampion Selecting planning team to guide ActionLabs initiativesPlanning Refining a challenge into sub-challenges Defining measurable goals Allocating each sub-challenge to the right team Compiling critical data from ActionLabs initiativesActionLabs Teams Systematically analysing the roots of sub-challenges Using ActionLabs tools to investigate and find possible solutions to each sub- 5*Note: Course outlines can be customised according to customer requirements and changes in industry trends.
  • challenge Defining costs and benefits of recommendations Formulating an action plan to implement recommendationsDecision making Deciding which recommendations to adopt and which to shelveMonitoring Overseeing the implementation of recommendations over a 90 day period 6*Note: Course outlines can be customised according to customer requirements and changes in industry trends.
  • BEING A TALENTED MANAGER (BATMAN) DURATION 2-3 days, depending on customer requirement and degree of customisation for your organisation OBJECTIVE(S) You can’t be a one-man show and expect to win. Great organisations invest heavily in developing their employees. The ability to engage your people is a crucial element in being a great manager. This course teaches you how to: i. Leverage your strengths; ii. Develop seemingly average people into first class performers; and iii. Keep your employees motivated. WHO SHOULD ATTEND Managers, supervisors, specialists in specific areas of expertise, and executives who have high potential to become managers. COURSE DESCRIPTION This programme introduces the importance of self-knowledge as a basis for effective management performance. It will provide you with a forum to leverage your strengths and improve on your weaknesses, enabling you to create greatness from mediocrity. The programme includes pre-course work, experiential activities, lectures, participative discussions and exercises, class workshop, an MBTi Assessment, and value add debrief sessions by trained and experienced facilitators. COURSE OUTLINEModule Lesson(s)Self discovery Knowing your values and preferences Integrating your values with that of your organisationLearning reflection Appreciating the diverse learning styles Adapting teaching styles according to your audienceEmotions in play Constant awareness that your emotional state affects your interactions Understanding the implicit messages of certain gesturesYour motivations Understanding the underlying motivation governing your actions – power, achievement, or affiliationStrength finder Discovering your 5 top strengths and how to leverage themStrengths puzzle Appreciating diversity when selecting talent 7 *Note: Course outlines can be customised according to customer requirements and changes in industry trends.
  • Understanding which combinations of strengths yield higher chances of successObjectives of team Ensuring that the objectives and expectations you set of your team members playmembers into their strengths Using the S M A R T frameworkSuccess conversations Learning to be tactful when having difficult conversations with underperformers Formulating action plans to help underperformers meet expectations 8 *Note: Course outlines can be customised according to customer requirements and changes in industry trends.
  • BEING CUSTOMER CENTRICDURATION1 dayOBJECTIVE(S)Excellent customer service is not an option – it’s a necessity. In today’s competitive environment, neglectingcustomer service can jeopardise your company’s survival. This course teaches you: i. The importance of the Vision in a Customer Focused organization ii. To assess the organisation’s customer experience iii. How to inspire and ignite a passion among oneself and others to serve customers; iv. How to design a customer experience programme to deliver the strategy and keep customers coming back again and again.WHO SHOULD ATTENDGeneral employees who need to have basic understanding of the importance of being customer centric in anorganisation’s survival and success.COURSE DESCRIPTIONThe programme is heavily oriented towards practical experience through live customer contact managementand internships. It also provides you with frameworks and skills on achieving sustainable long termrelationships with your customers. It includes simulations, role playing activities, and interactive workshops togive you practical experience.COURSE OUTLINEModule Learning ObjectivesEmotions & Loyalty i. How we feel – VOC (Voice-of- The subjective experience and the 5 senses: sight, hearing, smell, taste customer) and touch Delta Principle – the triangular relations between experience, expectation and satisfaction Emotion Curve – tracks and quantifies our emotional feelings in natural time sequence VOC: a ground-breaking approach to listen to your customersii. How we remember – MOT Effective memories – an experience is not effective unless it is (Moments-of-truth) remembered The Peak-end Rule and its applications in CEM Identify the Moment of Truth guides and optimizes resource allocationiii. How we choose – An effective experience creates positive emotions and delivers target brand values The Triune Brain: Primitive, Intermediate and Rational 9*Note: Course outlines can be customised according to customer requirements and changes in industry trends.
  • Effectiveness Brains The Black Box – missing link between consumers experience to ultimate brand choice Effectiveness: aligns customer experiences to optimize brand loyalty We need more pain – an experience is not effective unless it isiv. How we compare – contrasted The paradox of happiness and the psychological immune Anchoring (Anchoring and system Maximize the PPG (Pleasure-pain gap) Anchoring: releases NLP) resource constraint and enhances subjective experience. Voice of the Customer What is Voice of the Customer (VOC) Why Voice of the Customer (VOC) i. Voice of the Customers (VOC) is needed The Voice of the Customer (VOC) Elements Voice of the Basics Customer (VOC) and Customer Experience Management ii. Tools and Applications of VOC Types of VOC tools and information provided Types, frequency and measures of customer feedback surveys Applications and challenges of qualitative research Complementary usage of qualitative and quantitative researchesiii. Designing Effective VOC Target segments: define the target stakeholders’ segments Value Programs drivers: identify and assess the key value drivers by each segment’s current performance: decide and measure the performance metrics by each touch-point Determine touch rules and design effective questionnaires Strategic Decisions in Designing EPF’s CEM i. Who Are You -- Understand Why you exist (mission) and what are your guiding principles (culture) Your Corporate DNA What are your core competences External factors and competition The linkage between corporate DNA and CEM ii. Segmentation -- Define Your Why customer segmentation is crucial to effective strategy formation Target Customers How segmentation methods differ in CEM Not all customers are equally important to you – who are the ones How to perform effective customer segmentationiii. Brand Positioning -- Decide Brand, brand values and brand positioning Current perceived brand Target Brand Values values versus target brand positioning Optimize brand positioning by both art and science approaches Engineered experience brings you customer engagement and loyalty – How does it workiv. Target Experience – What is an effective CEM strategy Steps to formulate an effective CEM Formulate Effective strategy Win-win approach: effective strategy to the customers and to Experience Strategy the brand Integration of CEM strategy with VOC and touch-point management 10 *Note: Course outlines can be customised according to customer requirements and changes in industry trends.
  • BEING PROACTIVE & ACTION ORIENTEDDURATION1 day. This can also be converted to a half day module that could be inserted into a longer leadershipdevelopment programmeOBJECTIVE(S)At times, we find ourselves stuck in situations where we feel helpless, paralysed, and incapable of changing thesituation. It can be anything ranging from a seemingly unreasonable supervisor who is out to make your lifedifficult to company processes that don’t make any sense. This programme teaches you: i. Simply not to accept that any predicament is “unfixable”; ii. That everything is about choices – the decisions you make, your responses to people, events and circumstances inevitably affect your future; iii. To take charge of situations rather than allow yourself to be victimised by what life throws at you.WHO SHOULD ATTENDAnyone who has the desire to break out of existing predicaments and have better control over their lives.COURSE DESCRIPTIONThis course is designed to help you take charge of your life and have the strength of character to makedecisions that aren’t always easy. It includes simulations, role playing activities, and interactive workshops togive you hands on experience, helping you become an effective strategist and change driver in yourorganisation.COURSE OUTLINEModule Learning ObjectivesBasic Change Model Breaking free from the mindset of “want-have-do” to “want-do-have”Reactive model vs Proactive Learning not to allow moods, feelings, and circumstances to drivemodel circumstances Harnessing the power, freedom, and ability to choose responses according to valuesResponding effectively to Ensuring that you are responsive and adaptable to the changes around youchange that are occurring at an exponential rateCircle of concern / influence Learning to focus on the things you can change instead of focusing on worries on which you have no real control Expanding circle of influence at the expense of the circle of concernThe law of employability Adopting rules of thumb to proactively close the gap between your skill set, 11*Note: Course outlines can be customised according to customer requirements and changes in industry trends.
  • abilities, performance and market needsMy Commitment Developing an action plan to ensure that lessons for the day are not lost and forgottenClosing Wrapping up 12*Note: Course outlines can be customised according to customer requirements and changes in industry trends.
  • BLUE OCEAN STRATEGYDURATION3 daysOBJECTIVE(S)In the ever challenging economic environment, many companies find themselves trapped in the pricing game.The rise of China has flooded the market with cheaper products, making business increasingly competitive.This course teaches you how to: i. Create an uncontested market place and make competition irrelevant; ii. Create and capture demand rather than exploit existing demand; iii. Break free from the chains of the value-cost trade off; and iv. Align the whole system of your firm’s activities in pursuit of differentiation AND low cost.WHO SHOULD ATTENDSenior leaders and entrepreneurs, who are seek to revolutionalise the competitive landscape and take theircompanies to whole new levels.COURSE DESCRIPTIONThis course is designed to equip you with new ways of looking at the business environment. it provides youwith the necessary tools to take you from Blue Ocean formulation all the way to Blue Ocean implementation.It includes simulations, role playing activities, and interactive workshops to give you hands on experience,helping you become an effective strategist and change driver in your organisation.COURSE OUTLINEModule Learning ObjectivesRed Ocean vs Blue Ocean Appreciating the contrasts between conventional strategies and the Bluestrategy Ocean wayValue Innovation vs value Breaking away from the value-cost trade off through the alignment of utility,improvement price, and cost activities3 Tiers of noncustomers Distinguishing between the 3 tiers of non customers and tackling them accordingly to enable reach beyond existing demand6 paths Reconstructing market boundaries by focussing on: i. Rivals within your industry; ii. Better serving your strategic group; iii. Better serving industry’s buyer group; iv. Maximising value of product or service; v. Positioning within functional-emotional orientation of industry; 13*Note: Course outlines can be customised according to customer requirements and changes in industry trends.
  • and vi. Adapting to external trends as they occur.Strategy Canvas Learning analytical tools and frameworks for building a compelling Blue Ocean StrategyFour Actions Framework Breaking the differentiation-low cost trade off through tools to reconstruct buyer value elements into a new curveERRC Grid Systematically pursuing differentiation and low cost by uncovering the range of assumptions that are unconsciously made in competing3 characteristics Ensuring that strategies formulated encompass the 3 essential characteristics of any sound strategy 14*Note: Course outlines can be customised according to customer requirements and changes in industry trends.
  • BUSINESS CREATIVITY IN A RAPIDLY CHANGING WORLDDURATION1 to 2 hours speechOBJECTIVE(S)The primary objective is to equip employees who attend to be able to contribute creatively to the organisationand understand what the rapid change in the developing world will lead to.WHO SHOULD ATTENDEveryone in the organization. Speaking engagements are also suitable for company’s corporate eventsinvolving VIPs.COURSE DESCRIPTIONA lecture about the importance and value of new ideas. An inspiring and motivating talk that encouragescreativity and innovative thinking. Many interesting examples are given and the speaker interacts frequentlywith his audience. The purpose of this lecture is to help people understand how valuable it is to think in newways – and how challenging this is to accomplish.In a world that is changing at a swift and furious pace, traditional knowledge is fast losing its value. As ourworld stands on the brink of an idea explosion, it is our ability to absorb new knowledge and come up withnew ideas - and to make them come true - that is ever-increasingly important.OUTLINE What will this rapid change lead to? What problems do today’s’ organizations face when it comes to adapting to the speed of change? What can we learn from the people who are best at adapting to change? What are the advantages of living in a Developing Country when it comes to adapting to this change, and what can the Developed World learn? 15*Note: Course outlines can be customised according to customer requirements and changes in industry trends.
  • BUSINESS GOAL MANAGEMENT (BGM) DURATION 2 – 5 days (5 days recommended) OBJECTIVE(S) You have already “made it” – you’ve successfully climbed the corporate ladder. However, seniority inevitably comes with more responsibility. How do you ensure that you’re doing the right thing as a manager? Is your best good enough? This course teaches you how to: i. Ensure that you & your department are heading in the same direction as your organisation; ii. Develop your people and keep them motivated; and iii. Make well-thought and informed business decisions. WHO SHOULD ATTEND Department heads, senior managers, and high performers who are destined for senior management. COURSE DESCRIPTION This course is designed to give you a holistic view of the business environment, as well as, a better understanding of the industry that your organisation is in. You will also learn the numerous aspects involved in being a great leader. It includes simulations, computer simulations, role playing activities, and interactive workshops to give you practical experience. COURSE OUTLINEModule Learning ObjectivesStrategy Clarifying and reiterating your company’s vision – message from CEO Integrating you own values with your company’s visionCustomer focus Appreciating the importance of putting customers firstKolb’s Learning Cycle Using a well-established framework to understand how you and the people you’re responsible for developing learn bestHolistic view Having a comprehensive overview of business, along with its stakeholdersLeadership Understanding leadership from different perspectives – individual, group, organisational Shaping the visionNetworking Using networking tools to help you recognise connections that you didn’t previously seeZone of control Managing stress by appreciating the distinction between what you can control and things that are beyond your personal control 16 *Note: Course outlines can be customised according to customer requirements and changes in industry trends.
  • Optimising resources Learning to optimise resources from the aspects of process improvement, customer focus, change management Learning to prioritise – profits vs values vs ethicsRisk management Understanding the potential areas for risk – people, transaction processing, creditors, market riskExploring cultural Appreciating the value of cultural diversity by learning how best to leverage itdiversityPeople management Keeping your team inspired & mobilising them by using a counselling model 17 *Note: Course outlines can be customised according to customer requirements and changes in industry trends.
  • BUSINESS OPERATIONS SIMULATIONDURATION2-3 days. The minimum days required to run this simulation is 2 days. However, the simulation is ideally runfor 3 days and can be extended into a 4 day programme with other elements of business, finance and strategyincorporatedOBJECTIVE(S)Although employees may come from diverse backgrounds, be it engineering, marketing, or IT, it is essential forany leader to possess a basic understanding of business. This course teaches you to: i. Position your product in the market against competitions, identifying opportunity gaps whilst relating to customer trends and demands; ii. Appreciate the importance and contribution of finance to any organisation; iii. Formulate business proposals; and iv. Appreciate the role of leaders and managers and the challenging decisions they have to make that impact results and people.WHO SHOULD ATTENDManagers who would like a more holistic view of business and have a better appreciation of the complicationsinvolved in the day to day operations of a business.SIMULATION DESCRIPTIONOver the course of the programme, you will be immersed in a detailed case study/simulation of a business.You will be placed in a managerial position, where you will be required to analyse and deal with a series ofchallenges involving customers, product, pricing, as well as unforeseen circumstances. You will gain exposureto market analysis, customer portfolio analysis, the drafting of comprehensive business plans, along withbusiness strategy and finance.Case BackgroundOver the course of 2 days, participants undergo a simulation, whereby they are the newly appointedmanagement of an ailing company that is lagging behind its industry rivals. The main task to be achieved is topresent a plan, going forward to ensure that the companythey are surprised and put in several major situations including: i. Dealing with a disgruntled senior manager, who has played a significant role in the company; ii. A strategy meeting with the group CEO to discuss convergence amongst the various business units; and iii. A meeting with the group CEO and his advisors to discuss the acquisition of another company as a means to expand into a new industry. 18*Note: Course outlines can be customised according to customer requirements and changes in industry trends.
  • The first and second scenarios are handled on an individual basis, while the third scenario is tackled as a group.Additionally, you are also given minor scenarios, which include being rudely interrupted by media people forcomment on issues being faced by the company and writing press releases to address potentially false mediareports on the company.Feedback and ObservationParticipants are given feedback on 3 levels: i. Professional feedback, whereby participants are given feedback by trained psychologists (or professional observers) who would have observed them in each of the scenarios over the 2 days; and ii. Peer-to-peer feedback, whereby participants are given feedback by their group members. iii. Personal Reflection & feedback, whereby participants are given opportunity to self-discover and explore their own personal strengths and areas of developmentParticipants are also filmed by cameramen over the course of the 2 days to enable them to assess their ownbehaviours on a personal basis.“R” Moments and Personal Development PlanOver the course of the 2 days, the participants are given a sheet of paper where they are to note down their“R” moments. “R” is short for “Reflection”. As the name implies, participants’ “R” moments are times whenthey are enlightened of both their development needs, as well as their strengths.Upon receiving feedback from peers and observers, and taking individual “R” moments into account,participants are guided through the formation of a personal development plan (PDP). The PDP lays outdetailed and realistic action plans on how participants intend to develop each area that needs attention. 19*Note: Course outlines can be customised according to customer requirements and changes in industry trends.
  • BUSINESS WRITING 101DURATION1 dayOBJECTIVESTodays business professionals must be able to communicate effectively in writing if they are going to succeedin todays business environment. This course improves your business writing skills by teaching you: i. How to write effective and impactful emails, memos and proposals; ii. To be adequately prepared before beginning the writing process by doing the necessary research; iii. How information should ideally be organised to ensure easy reading for intended audience.WHO SHOULD ATTENDAll professionals who are required to present ideas in writing and wish to sharpen their business writing skillsCOURSE DESCIPTIONThis course is designed to hone your writing skills and enable you to be impactful through writtencommunication. It includes hands-on activities to enable you to have practical experience to becoming aneffective communicator in writing.COURSE OUTLINEModule Learning ObjectivesPreparing to write Analysing your audience Determining the purpose of your document Gathering ideas and facts Brainstorming Researching your topic Establishing your scope Identifying the appropriate information type Determining the appropriate mediumOrganizing your Create an outline for longer documentsinformation Decide how to organize informationWriting the draft Paragraphs Paragraph length Topic sentence 20*Note: Course outlines can be customised according to customer requirements and changes in industry trends.
  • Paragraph unity and coherence Consistency of tense Writing an opening Writing a closingRevising Readability Revision checklist 21*Note: Course outlines can be customised according to customer requirements and changes in industry trends.
  • BUSINESS WRITING 201DURATION1 – 2 days depending on intensity and number of practice sessions incorporated in the programmeOBJECTIVESTodays business professionals must be able to communicate effectively in writing if they are going to succeedin todays business environment. This course improves your business writing skills by teaching you: i. How to write effective and impactful reports, proposals, emails, and memos; ii. To be adequately prepared before beginning the writing process by doing the necessary research; iii. How to conduct audience analysis and writing to appeal to the intended audiences; iv. The different writing styles depending on the intended purpose of the written communication.COURSE DESCIPTIONThis course is designed to hone your writing skills and enable you to be impactful through writtencommunication. It includes hands-on activities to enable you to have practical experience to becoming aneffective communicator in writing.WHO SHOULD ATTENDAll professionals who are already required to present ideas in writing and wish to sharpen their businesswriting skills and tCOURSE OUTLINEModule Learning ObjectivesPreparing to write Analysing your audience Determining the purpose of your document Gathering ideas and facts Brainstorming Researching your topic Establishing your scope Identifying the appropriate information type Determining the appropriate mediumAudience Analysis Differentiating between captive & non captive audiences Analysing your audience 22*Note: Course outlines can be customised according to customer requirements and changes in industry trends.
  • Identifying the characteristics of the audience Assessing the objectives and needs of the audience Creating an audience profileGeneral report writing Understanding the various elements involved in reporting such as narrative, context, audience, content & evidence, and style Appreciating the different reporting spectrums, e.g. reports, magazine articles, newsletters, speeches, stories Formatting your informationOrganizing your Create an outline for longer documentsinformation Decide how to organize informationRevising Readability Revision checklist 23*Note: Course outlines can be customised according to customer requirements and changes in industry trends.
  • CHANGE 101DURATION1 – 2 daysOBJECTIVESThe only thing constant is change. Yet, it is only human and natural to resist change. In this course, you willlearn how to: i. Understand the biological phenomena that prevent us from accepting change and learn to overcome them; ii. Recognise the concepts of chaos theory which focus on reactive, adaptive, and proactive behaviors and lead others from reactive to proactive performance; iii. Employ the critical elements necessary to effectively communicate change to others; and iv. Recognise the symptoms of a team dysfunction because of resistance to change and design an influence strategy for moving others into positive territory.WHO SHOULD ATTENDYoung executives, entry-level graduates into the organisation and other young talentCOURSE DESCRIPTIONIn this course, you will learn how to manage both proactive and reactive change. We will look at change fromseveral different perspectives to understand why it’s so difficult to recognize and accept change. That will helpyou better manage both yours and others’ reaction to change. It includes simulations, role playing activities,and interactive workshops, to give you hands on experience, helping you become an effective change driver inyour organisation.COURSE OUTLINEModules Learning ObjectivesIntroduction Appreciating what change feels like and the importance of embracing change Understanding common reactions to changeIntegration of change Taking a proactive approach to embracing change rather than allowing the natural human reaction to take over Understanding the change model and steps to bring change into the organisation Anticipating and dealing with reactions to change Understanding chaos theory and how humans adapt to changeBarriers to change Acknowledging biases 24*Note: Course outlines can be customised according to customer requirements and changes in industry trends.
  • The business of paradigms Appreciating the paradigm of pioneers, shifters, and settlers The role of timing in pushing change through effectivelyThe physiology Understanding our body’s reaction to change through understanding of brain reaction to and bio-chemicals released during change Interpreting physical symptoms resulting from change Handling the physiological impact proactively in comparison with reactivelyBecoming a Successful Bringing yourself and others through change unscathedChange Agent The nine principles for dealing effectively with change Brainstorming and ‘force field analysis’ to effect positive change Developing a plan to move through change resilientlyMaking it work for me Developing a personal plan for managing change Ensuring that change is sustainable both individually as well as at an organisational level 25*Note: Course outlines can be customised according to customer requirements and changes in industry trends.
  • CHAMPIONING THE CHANGE PROCESSDURATIONHalf Day to 1 dayOBJECTIVESWith the ever changing and increasingly competitive environment, companies that don’t change with thetimes are doomed to failure. However, it is also crucial that companies acknowledge that employees need toimprove with the progress of the organisation. After all, it is people who see opportunities, discover solutions,and implement improvements. Human assets are pivotal, to the success of any initiative. This course enablesyou to: i. Understand the continuum of process improvement; ii. Uncover key drivers supporting process improvement; iii. Discover strategies to decrease resistance and stress; iv. Develop a process and approach for coaching; v. Increase understanding of team dynamics and roles; vi. Discover the impact of expectations and motivation; vii. Gain increased alignment of colleagues and customers; viii. Develop a standard communication process; and ix. Use the briefing system to spur process improvement.WHO SHOULD ATTENDSenior leaders in the organisation who can drive, influence and tasked with changeCOURSE DESCRIPTIONThis course acknowledges the complexities involved in implementing change. Typical human nature ofresisting change coupled with old systems & structures can make reforms a nightmare. This course is designedto equip you with the necessary tools to tackle all aspects of the equation, i.e. processes as well as people’sattitudes. It includes simulations, role playing activities, and interactive workshops, to give you hands onexperience, helping you become an effective change driver in your organisation.COURSE OUTLINEModules Learning ObjectivesWhy change? Appreciating the importance of embracing change and the pitfalls of stagnating Obtaining the desire to become change agents 26*Note: Course outlines can be customised according to customer requirements and changes in industry trends.
  • Foundations of Assessing your existing change effectivenessChange Acceleration Having an overview of change management tools and techniquesCreating A shared Using a framework to ensure that stakeholders are effectively engaged via theNeed creation of a shared need or purpose Grasping the WIIFM (What’s in it for me) mindset across all stakeholder groups and determining what message would appeal best to them Learning to generate evidence to prove that change is necessaryMobilising Using CAT tools to create a vision that appeals to both the head & the heart on “Whycommitment change?” Being aware of the pitfalls arising from visions that are not shaped properly Appreciating the pitfalls arising from the lack of commitment from all stakeholdersWorking in teams Recognising the different individual strengths and using personality profiling to discover the most effective personality combinations in teams Learning effective ways to diffuse conflict Rewarding & recognising positive behaviour in teamsMonitoring Progress Learning tools for measuring progress on change initiatives and monitoring its effectivenessSystems & structures Understanding the meaning and importance of changing systems and structures to drive behavioural change Assessing current readiness and impact of your project on key areas - Staffing, Competency, Measurement, Reward, Communications and Infrastructure Using CAT tools to effectively change systems & structuresLeading change Learning the key areas that leaders need to drive in mastering the change process using the leadership triangle for change Using to CAT tools for Leading ChangeBuilding Learning tips and techniques to continue the momentum of changeSustainability Appreciating the importance of enforcing the systems and structures implemented to recognise change behaviour Using tools and techniques to make change last and monitor progress 27*Note: Course outlines can be customised according to customer requirements and changes in industry trends.
  • CHANGE ACCELERATION & TRANSITION (CAT) DURATION 3 days OBJECTIVE(S) In today’s ever changing world, competitiveness is becoming increasingly reliant on reform. However, change cannot happen without employee buy-in. This course teaches you: i. The importance of embracing change in today’s ever fluid environment; ii. To develop an appreciation for the sensitivities surrounding the “People” factor when implementing reforms; iii. Tools & techniques that will drive lasting improvements in your organisation. WHO SHOULD ATTEND Managers and supervisors who are determined to change things for the better but can’t seem to deal with the natural human resistance against change. COURSE DESCRIPTION This course acknowledges the complexities involved in implementing change. Typical human nature of resisting change coupled with old systems & structures can make reforms a nightmare. This course is designed to equip you with the necessary tools to tackle all aspects of the equation, i.e. processes as well as people’s attitudes. It includes simulations, role playing activities, and interactive workshops, to give you hands on experience, helping you become an effective change driver in your organisation. COURSE OUTLINEModule Learning ObjectivesWhy change? Appreciating the importance of embracing change and the pitfalls of stagnating Obtaining the desire to become change agentsFoundations of CAT Assessing your existing change effectiveness Having an overview of CAT tools and techniquesCreating A shared Using a framework to ensure that stakeholders are effectively engaged via theNeed creation of a shared need or purpose Grasping the WIIFM (What’s in it for me) mindset across all stakeholder groups and determining what message would appeal best to them Learning to generate evidence to prove that change is necessaryMobilising Using CAT tools to create a vision that appeals to both the head & the heart oncommitment “Why change?” Being aware of the pitfalls arising from visions that are not shaped properly 28 *Note: Course outlines can be customised according to customer requirements and changes in industry trends.
  • Appreciating the pitfalls arising from the lack of commitment from all stakeholdersMonitoring Progress Learning tools for measuring progress on change initiatives and monitoring its effectivenessSystems & structures Understanding the meaning and importance of changing systems and structures to drive behavioural change Assessing current readiness and impact of your project on key areas - Staffing, Competency, Measurement, Reward, Communications and Infrastructure Using CAT tools to effectively change systems & structuresLeading change Learning the key areas that leaders need to drive in mastering the change process using the leadership triangle for change Using to CAT tools for Leading ChangeBuilding Sustainability Learning tips and techniques to continue the momentum of change Appreciating the importance of enforcing the systems and structures implemented to recognise change behaviour Using tools and techniques to make change last and monitor progress 29 *Note: Course outlines can be customised according to customer requirements and changes in industry trends.
  • CATS – NINE LIVES OF INNOVATIONDURATION2 daysOBJECTIVE(S)In today’s dynamic ever-changing business environment, the capacity to innovate is key to staying relevant andcompetitive. This course enables you to: i. Understand the four basic challenges to innovation and how they affect your ability to innovate; ii. Learn and apply the nine lives of innovation; and iii. Organise innovation methodically so it is more useful to you on a daily basis.WHO SHOULD ATTENDEntry level employees and middle managers who are interested in making innovation part and parcel of theirdaily livesCOURSE DESCRIPTIONThe workshop is based on the book CATS: The Nine Lives of Innovation and some of the elements are drawnfrom FISH! and Top Performer. The nine lives of innovation consists of the curriculum for developing ourpotential and the four basic challenges are the obstacles we must overcome along the way. It includes roleplaying activities and interactive sessions to give you hands on opportunities to internalise lesson learnt.COURSE OUTLINEModule Learning ObjectivesIntroduction Background and overview on CATS nine lives of innovationLife 1: CATS overcome the Quiet Mind – There is a constant conversation going on in most minds thatclutter of life must be quieted in order to find the space for innovationLife Two: CATS are always Preparation – Innovation favours a prepared mind. The way you organizeprepared, especially for the your experience in the warehouses of your long-term memory can serveunpredictable you well when it comes time to innovateLife Three: CATS know that Understanding Normal – One way to counter the effects of being normal isinnovation isn’t normal to understand how and why we humans have evolved the way we have. There is a reason for the creation called humanLife Four: CATS welcome real Real Provocation – To escape from the clutches of what is normal we canprovocation provoke ourselves with scenarios, objects, real world observations and stimulation from guided interaction with othersLife Five: CATS promote Imaginary Provocation - To escape the containing power the norm we can 30*Note: Course outlines can be customised according to customer requirements and changes in industry trends.
  • imaginary provocation stimulate our thinking with mental assaults and imaginary challengesLife Six: CATS say “How Fascinating! – A great way to meet failure is with whimsy. “I invested in afascinating” start-up and lost everything. How fascinating! What can I learn from this?”Life Seven: CATS fail early and Quick Prototyping – Fail early and fail well in order to succeed at innovationwellLife Eight: CATS pounce on Managing Change – All innovation is change. Need we say more?changeLife Nine: CATS love CAT Herding Cats – The job of the CAT Wrangler is to herd cats through aWranglers labyrinth called change. To maximise the innovation that resides within us all a special form of leadership is required. It’s called Cat Wrangling and those who practice at it are called Cat Wranglers – they understand natural energy and how to lead other CATS to innovation. 31*Note: Course outlines can be customised according to customer requirements and changes in industry trends.
  • COMMUNICATING EFFECTIVELY DURATION 1 day, extendable to 2 days OBJECTIVE(S) Good communication skills ensure efficiency by minimising chances of misunderstanding. This course teaches you how to: i. Build trust and gain respect from your co-workers; ii. Adapt your communication style according to your audience and situation; iii. Minimise miscommunication; and iv. Foster better relationships and understanding amongst your colleagues. WHO SHOULD ATTEND People of all levels who are looking to strengthen their working relationships through improved communication skills. COURSE DESCRIPTION This course gives you a holistic view of communication, including non-verbal communication. It includes simulations, role-playing activities, and interactive workshops. It also gives you the opportunity to gain practical experience in communicating effectively. COURSE OUTLINEModule Learning objective(s)Building the Helps you understand that each person has different perceptions and theCommunication Model importance of respecting differences Illustrating how easy it is for miscommunication to happen6 assumptions Understanding & reading the other party better Learning to adapt communication style to remain in controlSensory acuity Learning to read people through observing 5 crucial featuresRapport building Understanding key elements necessary in building rapportRepresentation systems Discovering your 4 representational systems Identifying the representational systems of the person whom you’re communicating with & how to communicate effectively with themTone patterns Using variations in tonality to communicate effectively 32 *Note: Course outlines can be customised according to customer requirements and changes in industry trends.
  • Observing eye patterns Reading the thinking pattern of a person through eye movement – adapting communication style accordingly to reduce/eliminate resistanceConversational tools Learning to build rapport by asking the right questionsActive listening Harnessing listening skills to minimise misunderstandingsMediums of Learning pros and cons of using different mediums of communication (e.g. verbal,communication written, sms, email, etc.) in different situationsPower of intent Being sincere when you speak is everything 33 *Note: Course outlines can be customised according to customer requirements and changes in industry trends.
  • COMMUNICATION 101DURATION1 dayOBJECTIVESGood communication skills ensure efficiency by minimising chances of misunderstanding. This course helpsyou: i. Have a better understanding of the communication process; ii. Identify communication barriers; iii. Validate if the communication exchange has been successful; and iv. Communicate effectively through the various communication channels and in different contexts.WHO SHOULD ATTENDYoung talent, entry-level employees, junior executives and high potential young leadersCOURSE DESCRIPTIONThis course gives you a holistic view of communication, including non-verbal communication. It includessimulations, role-playing activities, and interactive workshops. It also gives you the opportunity to gainpractical experience in communicating effectively.COURSE OUTLINEModule Learning objective(s)Introduction Defining the communication process Appreciating the barriers to communication Understanding the stages of the Communication Process: Sender, Message, Channel, Receiver, Feedback and ContextCommunicating effectively Understanding when to email and when verbal communication is preferred /through email recommended Appreciating the pros and cons of using email as a communication channel Learning effective processes for effective email communicationTelephone communication The Art of Listening: Expect to Spend 50% of Your Time in Active Listening Passive vs. Active Listening Avoiding “Mind-Drift”International Appreciating the role of cultural differences when communicating withcommunication internationals 34*Note: Course outlines can be customised according to customer requirements and changes in industry trends.
  • Chairing effective meetings Understanding the importance of agenda development Knowing when items and issues need to be delegated to offline follow up meetingsBusiness letter writing Learning the basics of writing appropriate business letters 35*Note: Course outlines can be customised according to customer requirements and changes in industry trends.
  • COMMUNICATION SKILLS (USING NLP)DURATION2 daysOBJECTIVE(S)Good communication skills ensure efficiency by minimising chances of misunderstanding. This course teachesyou how to: i. Build trust and gain respect from your co-workers; ii. Adapt your communication style according to your audience and situation; iii. Minimise miscommunication; iv. Foster better relationships and understanding amongst your colleagues; v. Discover what motivates different team members; vi. Develop advanced thinking skills; and vii. Create and maintain a resource self-image;WHO SHOULD ATTENDSenior managers who would like a better appreciation of the subtle non verbal signals that inevitably affect thequality of communicationCOURSE DESCRIPTIONThis course gives you a holistic view of communication (internal & external), including non-verbalcommunication. It includes simulations, role-playing activities, and interactive workshops. It also gives you theopportunity to gain practical experience in communicating effectively.COURSE OUTLINEModule Learning objective(s)Communication Model Helps you understand that each person has different perceptions and the importance of respecting differences This section forms the foundation of everything that is to be learnt.Presuppositions Fundamental assumptions to be installed and treated as beliefs because of resourcefulness.11 Principles of Goal The difference between goals you achieve and goals you don’t achieve, andSetting how to always achieve them! Ask to bring clarity to your (and somebody else’s) goals. 36*Note: Course outlines can be customised according to customer requirements and changes in industry trends.
  • Rapport building Understanding key elements necessary in building rapport Learn how to create instant liking and agreement even with people you don’t really know and people you don’t like (or who don’t like you!)Representational Our senses represent internally the information we receive from the world.Systems It’s our encoding. Become aware of how our senses are represented internally in the nervous system Discover how our minds have an influence on our physical response (whether we are conscious of the process or not) Learn how to use this to create instant rapport and mutual agreementEye Patterns Reading the thinking pattern of a person through eye movement – adapting communication style accordingly to reduce/eliminate resistance Identify and learn how the eyes reflect a persons real thoughts Find out how to increase creativity, flexibility and learning by using the eye patterns.Sensory Acuity Learning to read people through observing 5 crucial featuresSubmodalities Learn the secret programming software of your mind Discover your brain’s inner encoding mechanism and take control Remove unwanted behaviours using Submodalities Learn to create a sequence of instructions to modify undesirable beliefs and emotionsTone patterns Using variations in tonality to communicate effectivelyConversational tools Learning to build rapport by asking the right questionsLanguage Patterns Our words reveal our intellectual attributes and personal characteristics Words are unconsciously chosen and they have a special meaning for each person Recognize types of personalities behind different types of words, and build instant rapport Learn to use abstract language to achieve instant agreement Challenge and overcome objections elegantly 3 important questions to reveal specific information about any hidden subjectBasic Anchoring Another secret to controlling feelings and state of mindActive listening Harnessing listening skills to minimise misunderstandingsMediums of Learning pros and cons of using different mediums of communication (e.g.communication verbal, written, sms, email, etc.) in different situationsPower of intent Congruency is determined by our intention and our communication. 37*Note: Course outlines can be customised according to customer requirements and changes in industry trends.
  • CONDUCTING EFFECTIVE MEETINGSDURATION1 dayOBJECTIVESDo your meetings seem to get easily derailed? Do they go off on tangents, get bogged down in minutia, spendtoo much time on one topic at the expense of another, get embroiled in personality conflicts, or simply runover time? This course helps you: i. Understanding how to professionally “Manage and Facilitate Effective Meetings” in order to achieve set meeting objectives through professional facilitation techniques; ii. Identifying how difficult behaviour negatively affects people and business, particularly within meetings; and iii. Learn how to professionally deal with difficult situations.COURSE DESCRIPTIONMore and more, our productive work time is consumed by the need to attend meetings. It has been estimatedthat at least a quarter of a managers work time will be spent in meetings. This is significant, and this is why it isimportant for Staff, Managers and Meeting Chairperson to be skilled at facilitating concise and constructivemeetings. This course is designed to improve your facilitation skills by equipping you with the necessarytheories/concepts. It also includes simulations, role-playing activities, and interactive workshops. You will alsohave the opportunity to gain practical experience and receive constructive feedback.WHO SHOULD ATTENDMiddle managers who would like to conduct meetings more efficiently and achieve higher productivity levelsat meetingsCOURSE OUTLINEModule Learning objective(s)What is facilitation? Understanding the role of the facilitator and the facilitation process Appreciating the need to have the right mindset and characteristics in being an effective facilitatorThe role of planning Using a checklist to plan effective meetings which includes criteria such as defining meeting objectives, creating the participant list, establishing roles, developing agenda, identifying background materials, and planning the meeting spaceExecuting productive Learning how to:meetings i. Set expectations ii. Manage time 38*Note: Course outlines can be customised according to customer requirements and changes in industry trends.
  • iii. Establish ground rulesDynamics of group Understanding the different stages involved in a discussioninteraction Learning to assume different roles at different stages of the discussion/ meeting Positions vs values/interestsDecision making tools Learning different tools available for decision making purposes such as: i. Consensus decision making ii. Consultation iii. PrioritisationTechniques Learning how to use different facilitation techniques such as: i. Breakout groups ii. Active listening iii. Asking questions iv. Paraphrasing v. Summarising vi. Synthesising vii. Negative polling viii. Boomeranging ix. Restating the purpose x. 3 step intervention xi. Labelling sidetracks xii. Parking lot xiii. Mirroring xiv. Remaining neutral xv. Flip chart note taking 39*Note: Course outlines can be customised according to customer requirements and changes in industry trends.
  • CONFLICT MANAGEMENTDURATION1 dayOBJECTIVE(S)Conflict and tension is an integral part of working life. Though each conflict may be unique, all conflicts sharecommon elements. This course teaches you to: i. Discover the root sources of conflict and the importance of addressing them effectively ii. Learning our conflict response styles and how we should use different styles in the right context iii. Learning effective interpersonal skills that are critical to conflict resolution iv. Understanding difficult people and how we can effectively work with them to achieve corporate goals v. Effectively manage emotions in order to create and sustain a positive environment to resolve conflictsWHO SHOULD ATTENDExecutives and managers who are constantly caught in high stress, high tension environments and those whoneed to diffuse conflicts as an independent party.COURSE DESCRIPTIONThis course teaches you techniques on how to prevent conflicts from arising, detect conflicts in their initialstages and ensure they don’t escalate, diffuse conflicts, and ensure a positive working environment. It alsoincludes simulations, role playing activities, and interactive workshops to give you practical experience.COURSE OUTLINEModule Lesson(s)Sources of Conflicts Understanding the different roles we need to play to handle conflict effectively Identifying and understanding the root causes of most workplace conflicts Learning the barriers that causes conflicts to escalate Learning the 4 conflict quadrants and why healthy organisations should have an open disclosure-address-feedback environment. Learning how to effectively bring out conflicts for resolutions Ensuring conflicts don’t turn bitterConflict Response Understanding the 5 major conflict response styles of avoiding, accommodating,Styles compromising, collaborating and dominating Appreciating the challenges in achieving personal goals vs developing relationships Learning effective interpersonal skills for resolving conflicts effectively 40*Note: Course outlines can be customised according to customer requirements and changes in industry trends.
  • Working with Difficult Understanding the types of difficult people we encounterPeople Learning the powerful competency of having good people skills in dealing with tough people Learning effective skills that will bring about effective collaboration with difficult peopleManaging Emotions in Learning the conflict response processConflicts Understanding the causes and consequences of responding with negative emotions Learning principles to gain emotional control in order to resolve conflicts objectively 41*Note: Course outlines can be customised according to customer requirements and changes in industry trends.
  • CULTIVATING A CUSTOMER CENTRIC MINDSETDURATION1 dayOBJECTIVE(S)Businesses are increasingly recognizing that, to be successful, they must place a high value on both theircustomers and customer care professionals. This course teaches you how to: i. Build the business case for customer experience investment ii. Assess the organisation’s customer experience iii. Develop a customer experience strategy iv. Develop the organisation’s customer experience culture - using proven Change Management tools –specific to the Financial Services industryWHO SHOULD ATTENDManagers who need to cultivate a customer centric environment in their organisations and instil a customerservice mindset in their employees.COURSE DESCRIPTIONThe programme is heavily oriented towards practical experience through live customer contact managementand internships. It also provides you with frameworks and skills on achieving sustainable long termrelationships with your customers. It includes simulations, role playing activities, and interactive workshops togive you practical experience.COURSE OUTLINEModule Learning ObjectivesEngineered Customer Experience Define your target customer segments Critical and essentialManagement Identify and evaluate the importance of sub-processes The magic touch i. Engineered CEM Basics Factor your target brand values into an experience process Peak and endii. Engineered CEM Optimization Design and manipulate the effective peak and end experiencesiii. Engineered CEM Delivery Brand values, critical needs and effective experience Less is more:iv. Design Your Own Engineered allocate your resources in an effective way Put PPG (Pleasure-pain Gap) Experience in action Develop your own Engineered experienceTouch Point Managementv. Characteristics of Online touch-points Contact center touch-points Face-to-face touch- 42*Note: Course outlines can be customised according to customer requirements and changes in industry trends.
  • Contemporary Touch-points points Marketing communications touch-points vi. Managing Touch-points By Love and hate drivers MOT of a touch-point experience Delivering your Value Drivers value propositions through touch-points Differentiating your touch- point experiencevii. Optimizing A Single Touch- Benefits of optimizing a single touch-point Step-by-step guide to point optimize a single touch-point experience Principles for resources allocation on a single touch-point Design the target performance level of a single touch-pointviii. Synergizing Multiple Touch- Strategic advantages of synergizing multiple touch-points A systemic points approach to synergize multiple touch-points experience Principles for resources allocation on multiple touch-points Design different target performance levels of multiple touch-points. CEM Implementation i. CEM Gap Analysis Assess the current performance level of multi-channels touch-points Identify the performance gaps between target and current experiences Assess the performance gaps across multiple touch-points Address the performance gaps with new core capabilities ii. CEM Capabilities People capabilities – change management, leadership, recruitment, training and performance system Process capabilities – business process stream-line, redesign and re-engineering Product capabilities – pricing, costing, product development and product mix Technology capabilities – software, hardware, platform, integration and compatibilities iii. CEM Measurement & Metrics Develop roadmap for phased implementations and pilot projects Set performance metrics and key performance indicators Monitor and assess the performance level of multiple touch-points in delivering target experience Measuring ROI of CEM. iv. Close-loop CEM Management Customer experience assessment and evaluation model Customer System experience strategy model (operations, branding, analytics) Touch-point planning model (framework, tools) Customer experience implementation model (designing and managing an experience-centric organization). 43 *Note: Course outlines can be customised according to customer requirements and changes in industry trends.
  • “DAY IN THE LIFE OF A CEO” SIMULATION & ASSESSMENT PROGRAMMEDURATION2 day minimum. Ideally extended to 3 daysOBJECTIVE(S)A major driver for any business is to gain competitive advantage through the quality and capability of its seniorpeople, as well as retaining and developing successful and superior performers to become senior leadersacross the organisation. This simulation reveals your: i. Ability to manage information and multi-task; ii. Degree of media savviness; iii. Preferred management style; iv. Readiness to deal with unforeseen difficult situations; v. Preferred style of dealing with authority; and vi. Preferred style in dealing with difficult people.WHO SHOULD ATTENDHigh potential middle managers who have been identified as possible future leaders of the organisationSIMULATION DESCRIPTIONParticipants are given a case study of a company that is part of a larger conglomerate. They play the role of anew CEO who had recently been parachuted into the subsidiary company by the parent company.3 Major ScenariosOver the course of 2 days, they are surprised and put in several major situations including: iv. Dealing with a disgruntled senior manager, who has played a significant role in the company; v. A strategy meeting with the group CEO to discuss convergence amongst the various business units; and vi. A meeting with the group CEO and his advisors to discuss the acquisition of another company as a means to expand into a new industry.The first and second scenarios are handled on an individual basis, while the third scenario is tackled as a group.Additionally, you are also given minor scenarios, which include being rudely interrupted by media people forcomment on issues being faced by the company and writing press releases to address potentially false mediareports on the company. 44*Note: Course outlines can be customised according to customer requirements and changes in industry trends.
  • Feedback and ObservationParticipants are given feedback on 2 levels: iv. Professional feedback, whereby participants are given feedback by trained psychologists (or professional observers) who would have observed them in each of the scenarios over the 2 days; and v. Peer-to-peer feedback, whereby participants are given feedback by their group members. vi. Personal FeedbackParticipants are also filmed by cameramen over the course of the 2 days to enable them to assess their ownbehaviours on a personal basis.“R” Moments and Personal Development PlanOver the course of the 2 days, the participants are given a sheet of paper where they are to note down their“R” moments. “R” is short for “Reflection”. As the name implies, participants’ “R” moments are times whenthey are enlightened of both their development needs, as well as their strengths.Upon receiving feedback from peers and observers, and taking individual “R” moments into account,participants are guided through the formation of a personal development plan (PDP). The PDP lays outdetailed and realistic action plans on how participants intend to develop each area that needs attention. 45*Note: Course outlines can be customised according to customer requirements and changes in industry trends.
  • DELIGHTING THE CUSTOMERDURATION1 dayOBJECTIVESLoyal customers are the engines of every business. Yet how do companies equip employees to perform theirrole of winning and retaining customers? Of figuring out customer priorities? Of applying tested strategies tofoster enduring relationships? This course teaches you to: i. Encourage client participation to achieve increased buy-in for your ideas and recommendations; ii. Use questioning and listening techniques to help your clients recognise needs and expectations that you can meet but that they may not have realised they had; iii. Say “no” without saying so when you can’t provide what the client is asking for; and iv. Respond to questions with tact, clarity and openness.WHO SHOULD ATTENDSenior managers who would like to hone their strategic thinking skills on the customer service front.COURSE DESCRIPTIONThis course will help you achieve more productive relationships and partnerships through mastery of thetechniques critical to interpersonal problem-solving, communication, and trust-building. We will show youhow to diagnose problems, predict customer needs, suit your consulting style to those needs, makerecommendations based on a substantiated decision making process, present your ideas in a clear andcompelling manner, and fulfill client expectations.COURSE OUTLINEModule Lesson(s)Customer Delight as a Developing positive ongoing client relationships and long lasting rapportFive-Step Process Customer delight as 90% relationship and 10% product Ensuring understanding of the structure and process required to delight the customerSetting Goals and Setting mutual goalsUnderstanding Changing “requirements” and “features” to business issues, e.g., financialImplied Contracts constraints, user needs, skill level and misperceptions Recognising differences in communicating and decision-making styles that can be misperceived as conflicting goals Turning negative situations into positive ones through reflecting, interpreting non- verbal communications, and asking leading questions 46*Note: Course outlines can be customised according to customer requirements and changes in industry trends.
  • Problem Solving and Dealing with negativityDiagnosis Partnering through problem solving Making phone calls and voice mail messages seem like in-person interactions The interview process: Questioning to uncover the real needs and bring the client to your sidePresenting Ideas, Preparing for dealing with resistanceRecommendations Ten most common resistant behaviours and how to deal with themand Solutions that Sell Preparing for the feedback meeting; gathering allies, designing collaborative dialog Presentation openings and closings that grab; presentation formats and styles Persuasion techniques for getting others to say “yes” A strategy for leading an undecided client toward decision-makingFollow Through The difference between follow through and follow up Partnering with other internal clients, becoming one voice to external clients Mastering the points on the Consulting Star to bring it full circle 47*Note: Course outlines can be customised according to customer requirements and changes in industry trends.
  • DEVELOPING CREATIVITY AT WORKDURATIONHalf-day/ 1 day / 2 days, depending on your organisation’s needsOBJECTIVE(S)The primary objective of the training is to enable the participants to contribute creatively to their organisationand to give them tools and techniques that will help them to develop their own creativity as well as to helpothers to develop theirs.WHO SHOULD ATTENDAnyone in the organisation who wants to learn creative ways of thinking, perceiving, and doing through athought frameworkCOURSE DESCRIPTIONA workshop on creativity and innovation to inspire the participants to understand the value of creativity, to getthem to want to develop more and better ideas, and to encourage them to want to help build a more creativeenvironment in their organizations.COURSE OUTLINEModule Learning ObjectivesInspiration Understand the value of innovation and why the ability to think creatively is becoming more important in a rapidly developing world.Insight Learn from the examples of companies and organizations that have developed effective ways of collecting ideas from within the organization - and from the outside.Tools An interactive process between speaker and audience on how, why and become aware of the different techniques to develop creative thinking. 48*Note: Course outlines can be customised according to customer requirements and changes in industry trends.
  • EFFECTIVE ACCOUNT MANAGEMENTDURATION1 dayOBJECTIVE(S)Being customer focussed goes beyond the quality of product/service offerings. It includes understanding yourcustomer’s corporate strategy and ensuring that offerings match their overall strategy, as well as, maintaininga strong relationship with them. This course teaches you how to: i. Develop and maintain solid, long-term relationships with customers; ii. Identify and manage customer expectations with regards to your role as an account manager; iii. Produce short, medium, and long term client account plans; and iv. Close deals through calm, confident sales techniques rather than hard selling.WHO SHOULD ATTENDAccount managers and those who may have to manage or mentor account managers.COURSE DESCRIPTIONThis programme enables you to identify common techniques that are applied to build rapport with customersand subsequently, strong, trusting, long-term relationships with your customers. You will learn strategies totackle situations with emotional maturity. It also includes simulations, role playing activities, and interactiveworkshops to give you practical experience.COURSE OUTLINEModule Lesson(s)Basic communication Learning basic communication skills to build rapport with customersskills Appreciating the importance of subtle non-verbal behaviour Developing active listening skillsBuilding credibility Discovering convincing channels of communication Dealing with explicit and implicit resistance Managing tense atmospheres with emotional intelligenceDifficult conversations Soliciting customer expectations (both explicit and implicit) Negotiating deliverables and your role with customers and managing their expectationsPositioning Learning to align your priorities with customer priorities Ascertaining your competitive advantage in the market and capitalising strengths 49*Note: Course outlines can be customised according to customer requirements and changes in industry trends.
  • and applying strategies to mitigate the effects of inherent weaknessesStrategic thinking and Formulating short, medium, and long term client account plans by having a sense ofplanning anticipation of clients’ future needs Understanding the dynamics that shape your clients’ industry, including the roles of key stakeholders 50*Note: Course outlines can be customised according to customer requirements and changes in industry trends.
  • EFFECTIVE STRATEGIC THINKINGDURATION2 daysOBJECTIVE(S)Being just good enough no longer suffices in today’s ever increasingly competitive environment. Organisationsthat don’t constantly challenge themselves and aim higher soon find themselves outdone by competitors. Thiscourse teaches you to: i. Have relentless dissatisfaction with the status quo and identify ways of doing things better and faster; ii. Think strategically to drive growth and gain competitive advantage; iii. Use strategy maps as a planning tool to prioritise and focus on the right things; and iv. Apply strategic best practices into planning for the company’s future.WHO SHOULD ATTENDManagers, planners, analysts, all who are responsible for developing well-thought business strategies andunderstanding market dynamics.COURSE DESCRIPTIONThis course compels you to re-look at the practices that are well entrenched in your organisation and forcesyou to question their practicality, efficiency, and effectiveness. You will be equipped with strategic planningframeworks. The course also includes simulations, role playing activities, and interactive workshops to give youpractical experience.COURSE OUTLINEModule Lesson(s)Good vs Great Pushing you to re-invent conventional ways of doing things that may not necessarily be the most efficient Defining growth strategies for the future Differentiating from competition Exploring growth opportunities beyond existing marketsFortune teller Learning from case studies how industry landscapes have changed over the years and learning to predict possible changes in your industryTools Using strategic planning frameworks to ascertain company’s competitive position in the marketplace Using tools to execute strategic plans effectivelyLearning from others Learning how best practices can be applied to your organisation 51*Note: Course outlines can be customised according to customer requirements and changes in industry trends.
  • Learning pertinent lessons from the mistakes of others by examining case studiesChange agent Anticipating potential changes and preparing your company to seize opportunities Learning how to make others within the organisation embrace your proposed changes Appreciating mistakes commonly made byPost mortem Ensuring that the degree of success achieved by strategic initiatives is measured Learning from mistakes made and ensuring that they are not repeated 52*Note: Course outlines can be customised according to customer requirements and changes in industry trends.
  • ENTERPRISE SIMULATIONDURATION2 daysOBJECTIVESThis simulation pushes participants to make strategic decisions in running a company in a competitiveenvironment, having to decide on their target markets and industries, matching their product offerings tocustomer demands, maintaining profitability and sustainability in an ever changing world. The objectivesinclude: i. Inspiring your leaders to confidently make strategic decisions that produce short term results with long term value; ii. Pushing your leaders to see opportunities for growth even when resources are scarce; iii. Guiding Leaders in understanding the importance of talent development, organisation branding and investments in R&D; and iv. Allowing leaders to make decisions to change and adapt to changing economic situations.WHO SHOULD ATTENDMiddle managers who would like to sharpen their business acumen and strategic thinking skillsSIMULATION DESCRIPTIONSome key concepts include: i. Prioritising development initiatives and spending; ii. Understanding financial logic behind each decision and its impact; iii. Creating value proposition for customers through a compelling product mix; iv. Developing marketing strategy to capture market; and v. Broadening participants’ perspective in operation planning, financial forecasting, market analysis, risk management, talent Development and investment in research and development.Key Competencies Focus in Entreprise: √ Customer Focus √ Informing / Command Skills √ Execution √ Innovation Management √ Building Effective Team √ Managing & Measuring Work √ Managing Vision & Purpose √ Managing Talents √ Change Management √ Primary Competency √ Secondary Competency 53*Note: Course outlines can be customised according to customer requirements and changes in industry trends.
  • Phase 1 : a. All companies start off on equal benchmark and financial position, playing in the same region and product offering b. All Companies would bid for deals and would have to make strategic decisions on pricing and terms and conditions c. Opportunities arises in Year 1 of the simulation to make decisions on investment in resources, research, talent development, marketing and diversification d. Teams are required to analyse the market, demand and supplyDebrief of Phase 1 : At end of Year 1 performance, teams would be debriefed on their standing vis-a-viscompetition. They would also be given a walk thru and practice session on : Exploring growth opportunities beyond existing markets Using strategic planning frameworks to ascertain company’s competitive position in the marketplacePhase 2 : a. New economic situation information on customer demand arises b. All Companies would bid for deals and would have to make strategic decisions on pricing, customer needs and terms and conditions c. Opportunities arises in Year 2 of the simulation to make decisions on investment in resources, research, talent development, marketing, industry/target customer & market changes d. Teams are required to analyse the market, competition, new industry advancement, NPI Score and technologyDebrief of Phase 2 : At end of Year 2 performance, teams would be debriefed on their standing vis-a-viscompetition. They would also be given a walk thru and practice session on : Differentiating from competition learning to predict possible changes in your industry Anticipating potential changes and preparing your company to seize opportunitiesPhase 3 : a. New economic situation information on new product technology and obsolesces arises b. All Companies would bid for deals and would have to make strategic decisions on pricing, customer needs, product differentiation, collaboration and terms and conditions c. Opportunities arises in Year 3 & 4 of the simulation to make decisions on investment in resources, research, talent development, marketing, industry/target customer, competition elimination or collaboration, product differentiation & market changes d. Teams are required to analyse the market, competition, new industry advancement, talent development, company reputation and technology 54*Note: Course outlines can be customised according to customer requirements and changes in industry trends.
  • Debrief of Phase 3 : At end of Year 4 performance, teams would be debriefed on their standing vis-a-viscompetition and the results of the survivor and champion of the simulation. They would also be given a walkthru and debrief session on : Strategies they applied, what worked, what didn’t and mistakes to learn from Learning from their competitionProgramme facilitator will close off the simulation with key learnings the participants will take back as theyapply the concepts and tools they learnt from the simulation to their workplace. 55*Note: Course outlines can be customised according to customer requirements and changes in industry trends.
  • ESSENTIAL WRITING SKILLSDURATION3 days (can be contracted to 1 or 2 days)OBJECTIVE(S)This programme gives participants: i. The necessary thinking and organizational skills for writing; ii. A review of common errors in writing and how to avoid them; iii. Different writing styles from Business Reports to Emails to Essays; iv. Practical Writing Exercises with analysis and review.WHO SHOULD ATTENDExecutives who wish to translate their verbal English communication skills into accurate and effective writtenEnglish communication.COURSE DESCRIPTIONThis course is designed to improve your English Writing skills in a positive, ‘hands-on’ environment. It usespractical writing sessions to further develop the ability to write accurately and effectively both formally andinformally.COURSE OUTLINE Module Learning Objectives The Golden Rules for A check list for professional writing skills which enables the Writing well participant to avoid common errors found in different writings. Preparation-Thinking and How to organize your thoughts and plan your writing presentation in Organizational Skills order to send a strong, accurate and effective message. Sentence and Paragraph To present a logical flow in your writing, this will make it easier for the Construction reader to understand the writer’s message. Business Writing Styles How to apply the different styles of writing in Business Reports; Business Letters; Memos; Emails. Essay Writing A look at the different types of essays and how the writing style varies for each one. A comparison with business writing. Practical Writing Sessions To gain practical experience in writing using the different styles of business writing. Analysis and feedback. 56*Note: Course outlines can be customised according to customer requirements and changes in industry trends.
  • EXECUTIVE BUSINESS WRITINGDURATION1 dayOBJECTIVESThe need to use the written word to communicate clearly is part of the very fabric of every product- andservice-oriented organisation. User guides, help files, white papers and journal articles, advertising copy,specifications, training manuals and instructor guides, and proposals are just some of the examples ofdocuments that require in-depth research, thoughtful structuring, and judicious editing to suit the needs of aspecific situation. In this course, you will learn how to: i. Analyse the audience for a specific writing project; ii. Conduct thorough research to ensure accurate writing; iii. Evaluate draft material to ensure that it is clear, correct, consistent, complete, and appropriate; iv. Edit draft material to satisfy audience needs.WHO SHOULD ATTENDPeople who would like a strategic angle to writing business proposals to enhance the conviction level ofreadersCOURSE DESCRIPTIONIn this course, you will study the step-by-step process for producing effective business documents. You willlearn the art and craft of the writing discipline that can be applied to virtually any type of technical or businesswriting. You will go away from this course having acquired a tool kit for creating documents that are clear,correct, consistent, complete, and appropriate to their audience and purpose.COURSE OUTLINEModule Learning Objective(s)Introduction Need for technical writing Definitions Technical writing process: Step by step Typical technical writing productsAudience Analysis Identifying your audiences "problem" Classes of audience Intuitive analysis Interviewing representative members of your audience 57*Note: Course outlines can be customised according to customer requirements and changes in industry trends.
  • Selecting audience analysis methodsResearch Searching the literature Interviewing subject matter experts Using hands-on experience and demonstrations Selecting research approachesStructuring Your Document The executive summary The news reporters questions Information chunking Bottom-up structures Top-down structures Sidebars Selecting a document structureEvaluating Results Evaluating clarity Evaluating correctness Evaluating consistency Evaluating completeness Evaluating appropriateness Reporting evaluation resultsEditing Structural editing Content editing Copy editingWrap-up Course recap Highlights from participants’ perspectives 58*Note: Course outlines can be customised according to customer requirements and changes in industry trends.
  • EXECUTIVE COACHINGDURATIONDepending on agreed frequency – refer to details belowOBJECTIVESYou are already on the top rung of the success ladder for your current job and wish to reach for the next level.Or maybe there’s something holding you back from peak performance for your current level. Either way,coaching can help you get there. It is our desire that our executive coach adds value to your organisation in thefollowing ways: i. Linking our feedback to your team’s work context, using specific examples that we have observed to illustrate our interpretation of the feedback; ii. Linking our feedback and action plans to the overall goals of your organisation; iii. Pre-empt barriers that your individual team members may encounter and suggest manners in which they can anticipate and/or overcome them; iv. Establishing a coaching relationship and not just a one-off meeting; v. Encouraging your team member to reach out to key individuals within AIA who can help with their development.WHO SHOULD ATTENDSenior leaders who would like another senior leader’s insights on moving to the next leadership levelPROPOSED EXECUTIVE COACHING ARRANGEMENTOften confused with training or mentoring, coaching picks up where the former two leave off. A coach, usuallya specially trained, external specialist, can help you discover the hidden strengths and resources you neverthought you had. How does he or she do that? Through questions that provoke thought and challenge.Coaching is the ultimate investment an organisation can make in an individual whom it values enough to wantto lift to a higher level of performance or responsibility.We propose the following arrangement for each executive undergoing executive coaching for maximumeffectiveness. Frequency of sessions : 1 session per week (4 session per month) Duration of each session : 1 hour per session Duration of executive coaching contract : 6 months 59*Note: Course outlines can be customised according to customer requirements and changes in industry trends.
  • EXECUTIVE MENTORING / CHAMPIONING THE MENTORING PROCESSDURATIONHalf day to 1 dayOBJECTIVESBusiness Week reports that over 35% of employees who are not being mentored within 12 months of beinghired, will be actively looking for another job. To put it simply, mentoring can be the cheapest, easiest, mosteffective, and most fulfilling means of "closing your gaps" in the succession planning process. This courseenables you to: i. Build strong bonds with your mentees to cultivate a strong and trusting relationship; ii. Effectively distil the vast knowledge and experience accumulated over the years and pass it on to your mentees, an element that is instrumental in the succession planning process; iii. Ensure that the mentoring process becomes part and parcel of your organisation’s structure and culture.WHO SHOULD ATTENDSenior leaders who would like another senior leader’s insights on moving to the next leadership levelCOURSE DESCRIPTIONThis programme is designed to develop your executive mentoring skills so that you become a vehicle fordeveloping your company’s resources to achieve their full potential. It includes simulations, role-playingactivities, and interactive workshops.COURSE OUTLINEModule Learning objective(s)What’s the difference? Learning the differences between mentoring & coachingWhat is perfect? Identifying the essential attributes of good mentorsBond Building Building strong bonds that create a strong and trusting mentoring relationshipTools Methods to develop mentoring and coaching skillsHow the brain works Having basic understanding of how people learnFormalising Learning to change existing structure to strengthen mentoring and coaching in the work place Learning to pass down knowledge of high level strategy to mentees in 60*Note: Course outlines can be customised according to customer requirements and changes in industry trends.
  • Simplifying simplified, easy to understand frameworks Imparting wisdom gathered through years of extensive experience to menteesDistillation by getting to the essence of lessons learnt from experiencesSustainability plan Building effective and realistic action plans to ensure that mentoring relationships are sustainable 61*Note: Course outlines can be customised according to customer requirements and changes in industry trends.
  • EXECUTIVE PRESENTATIONSDURATION1 dayOBJECTIVESPresentations are opportunities to effectively inform your audience, to persuade them to take a new ordifferent course of action, to sell an idea or a product, and to gain closure and commitment. This course willteach you to: i. Analyse the presentation audience, set presentation objectives, and develop comprehensive presentation strategies; ii. Pick the most successful presentation format for a given occasion, whether it’s a peer update, informal discussion, team meeting, senior management briefings, client presentation, or a large gathering; iii. Develop strong and clear key messages and the presentation structure that delivers them most effectively; and iv. Craft an attention-getting opener and a persuasive closing.WHO SHOULD ATTENDSenior leaders who would like to sharpen their presentation skills to deepen their audience’s conviction levelCOURSE DESCRIPTIONThis workshop will take you from the initial “call to present” to a completed script and to the heart-feltapplause at the end of your presentation. You will plan, write, prepare, and practice in class. You will begin bylearning the advance prep techniques that will help match your presentation to the audience goals andinterests. You will learn how to plan and write a well structured, compelling presentation. You will acquirethe tools and techniques to transform technical jargon into a convincing business case, craft influentialopenings and powerful closings, and design effective visuals to achieve the result you are trying toachieve. Finally, you will learn how to use body dynamics to project comfort and confidence, engage theaudience, and handle difficult people and situations. The before-and-after videos will allow you to see theimprovement before you even leave the workshop.COURSE OUTLINEModule Learning Objective(s)Presenting as a Process The ADDIE process for presenting: Analysis, design, develop, implement and evaluate Case Study: How do you prepare? 62*Note: Course outlines can be customised according to customer requirements and changes in industry trends.
  • Exploration: What makes a presentation successful? Dissecting why you are presentingPreparing for Four primary types of presentations: Selecting the perfect stylea Presentation Formatting a presentation Preparing to connect with your audience Questions to ask ahead of time that will bring your message to life Turning technical jargon into powerful prose: Benefits vs. features and requirements vs. business needStand and Deliver Short presentations in small groups Critique and discussionPresentation Openings and Matching an opening with your style, content, and audienceClosings Five presentation opening approaches: The right opening sets the stage for their acceptance Tips for attention-grabbing openings Five powerful closings Dangerous closings to avoid Handle difficult people and situations before the difficulty beginsPresentation Presence Body dynamics that set the tone Large group dynamics: Handling groupthink, strong opposition, and disinterest with ease Overcoming nervousness Word speed exercise: Do you talk at the speed that influences others? Engaging your audience: Techniques for large and small, formal and informal settings Strategies for giving credit, turning negative impressions to positive ones Brevity: How to leave them wanting more Persuasive presentations: Learn what makes an informational presentation an influential oneClass Presentations and Preparation and practice for class presentation 63*Note: Course outlines can be customised according to customer requirements and changes in industry trends.
  • Critique Presentations and videotaping Written critiques and discussionConclusion Recapitulation of the major “take home” ideas How to keep growing: A six-month self-development plan 64*Note: Course outlines can be customised according to customer requirements and changes in industry trends.
  • EXTREME LEADERSHIP COURSE DURATION 1 day, extendable to 2 days OBJECTIVE(S) This course helps individuals understand leadership in light of context and situation. You will learn that leadership is not a combination of traits to be learnt but diverse extreme traits that need to be internalised and leveraged according to situation and context. This course teaches you how to: i. Understand the Extreme Leadership model and its implications; ii. Audit your leadership style and understand what your current leadership strengths are iii. Learn to vary your leadership style according to your audience, context and situation; iv. Practice leadership via numerous leadership situations and contexts created WHO SHOULD ATTEND Managers of all levels, including project managers, who are looking to strengthen their understanding of st leadership and to learn leadership for the 21 century. Ideally, it is an essential for everyone because leadership is not an exclusive talent reserved specifically for senior leaders but for anyone who leads people. COURSE DESCRIPTION This course gives you a holistic view of leadership, including understanding various extreme leadership traits. It includes simulations, role-playing activities, and interactive workshops, which enable participants to practice ‘extreme leadership’ in a safe classroom laboratory setting. It also gives you the opportunity to gain practical experience in being an effective leader. COURSE OUTLINEModule Learning objective(s)Understanding Helps you understand that leadership is about situation and context and not aboutLeadership a specific behaviourThe Extreme Leadership Understanding the extreme leadership model and how managing between twoModel extremes is an important skill in leadershipExtreme Traits deep 1. Humility vs Assertivenessdive 2. Visionary vs Detail Oriented 3. Influence vs. Authority 4. Self vs. Community 5. Leveraging Strengths vs. Developing Weaknesses 6. Listening vs. Talking 65 *Note: Course outlines can be customised according to customer requirements and changes in industry trends.
  • 7. Discipline vs. CreativityLeadership Extreme Each individual to go through a personal audit of their leadership extreme traitsAudit and understand their current leadership portfolioGap Analysis Understanding key leadership gapsBuilding A Leadership Creating a clear development plan to drive leadership growth as an individual andAction plan in teams 66 *Note: Course outlines can be customised according to customer requirements and changes in industry trends.
  • FACILITATION SKILLS WORKSHOP DURATION 2 - 3 days OBJECTIVE(S) Major decisions are often made over meetings and business discussions. Unfortunately, the interactions are often meaningless and at times, counter-productive because they can result in interpersonal conflict and a lot of wasted time. The key to ensuring meetings run well and are effective is to ensure that it is well facilitated. This course equips you with better facilitation skills to enable you to: i. Build core facilitations skills through usage of facilitation tools and techniques ; ii. Remain calm, handle heated situations, and manage conflicts in meetings effectively; iii. Identify disagreements and apply consensus tools to help reach consensus; and iv. Become a certified facilitator and group coach. WHO SHOULD ATTEND People who need to facilitate groups in a professional context, including team meetings, strategic planning, team building, conflict resolution, and meetings with stakeholders or project teams. Every employee who attends meetings should have knowledge of basic facilitation and learn how to manage, facilitate, and ensure team meetings are productive. COURSE DESCRIPTION This course is designed to improve your facilitation skills by equipping you with the necessary theories/concepts. It also includes simulations, role-playing activities, and interactive workshops. You will also have the opportunity to gain practical experience and receive constructive feedback. COURSE OUTLINEModule Learning objective(s)What is facilitation? Understand the role of the facilitator and the facilitation processGroup dynamics Learn how groups work and how to achieve participation Understanding group dynamics Handling difficult peopleThe skills and qualities of a Facilitate goal-oriented results through planning, collaboration andgood facilitator consensusKnow thyself Finding the facilitative style that best suits youGetting along Build strong rapport with group 67 *Note: Course outlines can be customised according to customer requirements and changes in industry trends.
  • Putting out fires Learn skills for when issues and conflicts ariseChunk up, chunk down Resolving disagreements using a range of consensus-building techniquesThomas Kilmann Conflict Learn the Killmann model on conflict resolution and practice conflictResolution Model resolution in teamsFacilitation Skills Tools and Learn various tools and techniques on facilitation including open-narrow-Techniques close and other best practices on coaching and facilitationManaging Teams Identifying critical success factors of project/meeting management Developing your meeting agendaAchieving actions and Ensure action and outcomes are achievedoutcomes 68 *Note: Course outlines can be customised according to customer requirements and changes in industry trends.
  • FINANCE FOR NON-FINANCE PROFESSIONALS DURATION 1 days OBJECTIVE(S) In today’s economic climate, everything boils down to numbers and finance. Finance and accounting seem to be something best left to the financial experts. However, it is important for every leader or future leader in your organisation to have a basic understanding of finance, its implications to the business, and how to leverage that understanding to decision making. This course teaches you: i. Basic understanding of three crucial financial statements – income statements, cash flow and balance sheets; ii. The importance of cash, how businesses acquire cash, and how funds are used within the firm to generate more cash; iii. The impact of your business decisions on the company’s finances; and iv. Business Valuation and finance fundamentals, including basic accounting. WHO SHOULD ATTEND Non-financial managers and decision makers, as well as non-finance executives. COURSE DESCRIPTION This course assumes that you have limited prior knowledge of finance and accounting. It is designed to improve your financial analytical abilities despite your job function not being directly finance-related. It includes simulations, case studies, and interactive workshops to liven up the subject and make it relevant to you and your department. COURSE OUTLINEModule Learning ObjectivesTalking finance Introducing key finance terminologies Learning to interpret financial statements – income statement, balance sheets and cash flow Using financial ratios to assess the financial performance of a companyBasic concepts Understanding the basics of Return on investment (ROI), break even, risk management, and cost & contribution accounting.Evaluating projects Understanding common methods used to evaluate the financial viability of projectsUsing financial tools Assessing the financial viability of projects/companies by: (i) calculating profitability, liquidity, and working capital; (ii) using break-even analysis; (iii) evaluating finance plans; (iv) assessing the impact on shareholder valueBudgeting Learning to how to prepare & review budgets 69 *Note: Course outlines can be customised according to customer requirements and changes in industry trends.
  • Understanding & quantifying your company’s objectives Measuring the financial impact of strategic plans on your companyProjections Learning to use basic forecasting toolsCase Study on Learn valuation and how best to valuate your business or a business proposalvaluationCase Study on Pricing Learn how important price is to your business in relation to cost and how finance plays a key role with your customer winsMaking your case Learning how to use charts & graphs to illustrate finance for the lay man 70 *Note: Course outlines can be customised according to customer requirements and changes in industry trends.
  • FINANCE FOR NON FINANCE SIMULATIONDURATION2 daysOBJECTIVE(S)Finance can often be a make or break factor in organisations. Yet, it is often something that is foreign to muchof the organisation. This simulation ensures that you: i. Know how your business generates profits today, and how it will need to generate profits in the future; ii. Understand how your daily decisions impact the company strategically and financially; iii. Continuously identify improvements in the business operations.WHO SHOULD ATTENDAny employee who requires a better understanding of finance to perform better at their roles.SIMULATION DESCRIPTIONThis simulation is a board game-based simulation, which brings financial statements to life through a simplebut profound model of a company. It invites participants to think like business owners – so they can base theirfuture decisions on sound business thinking. Participants form the incoming management team of A&O Inc. –an established company that is facing some tough challenges. The company is losing market share and thereare increasing demands from suppliers and customers. A&O Inc. needs a new, disciplined financial strategy.Teams learn how to monitor cash flow, make resource utilisation improvements, and measure results in thebalance sheet and income statement. Participants can gain new skills or build on prior experience to: Read and interpret financial statements; Identify critical elements affecting profitability; and Analyse financial ratios and key performance indicators, and make priorities accordingly.Participants explore the cause-and-effect relationships that govern a company’s financial statements – anddevelop an intrinsic business sense that will govern their future decisions in every day work.Key Concepts Stakeholder value Cash flow Return on assets Return on equity Profitability 71*Note: Course outlines can be customised according to customer requirements and changes in industry trends.
  • Operating costs Margin Capacity utilisation COURSE OUTLINEModule Learning ObjectivesTalking finance Introducing key finance terminologies via the board game Learning to interpret financial statements – income statement, balance sheets and cash flow Using financial ratios to assess the financial performance of a companyBasic concepts Understanding the basics of Return on investment (ROI), break even, risk management, and cost & contribution accounting.Evaluating Understanding common methods used to evaluate the financial viability ofopportunities opportunities and programmesUsing financial tools Assessing the financial viability of projects/companies by: (i) calculating profitability, liquidity, and working capital; (ii) using break-even analysis; (iii) evaluating finance plans; (iv) assessing the impact on shareholder valueBudgeting Learning to how to prepare & review budgets Understanding & quantifying your company’s objectives Measuring the financial impact of strategic plans on your companyProjections Learning to use basic forecasting toolsUnderstanding Pricing Learn how important price is to your business in relation to cost and how financeand its drivers plays a key role with your customer wins via the simulationMaking your case Learning how to use charts & graphs to illustrate finance for use in your organisation 72 *Note: Course outlines can be customised according to customer requirements and changes in industry trends.
  • FISH! PHILOSOPHYDURATION2 daysOBJECTIVE(S)In today’s demanding environment, where lives are often dictated by deadlines and KPIs, preventing burnoutis the key to an organisation’s success. This course teaches you to: i. Reduce employee turnover by creating an environment where people love to come to work; ii. Re-energize your work climate and invigorate your employees; iii. Transform employee attitudes and radically improve morale; and iv. Incorporate fun into the DNA of your organisation.WHO SHOULD ATTENDManagers who feel compelled to reinvent their workplace culture towards a culture of fun and would like tolearn proven methods of doing so, while simultaneously improving productivityCOURSE DESCRIPTIONThis course is based on a management system capture on film when fishmongers at the World Famous SeattleFish Market did naturally. It reveals an exciting formula that would allow any team to create the incredibleatmosphere discovered in Seattle called the Fish! It includes role playing activities and interactive workshopsto give you the necessary practical experience.COURSE OUTLINEModule Learning ObjectivesIntroduction Define the FISH Philosophy and its major principles Background and history of FISHPlay You and I might do serious work and we take that work seriously, but we can choose not to take ourselves too seriously. The advanced team understands how to harness the power of fun to lighten the atmosphere and create an environment that nurtures innovation.Make Their Day On entering the market you could think you were just being entertained. Wrong. The fishmongers are dedicated to making your visit memorable, and they do that by finding ways of making the customers day. You may find yourself catching a fish or being involved in a harmless practical joke. Our work days are full of opportunities for making the day of our customers and our fellow team members; a small kindness or remembering a name; a 73*Note: Course outlines can be customised according to customer requirements and changes in industry trends.
  • word of support during difficult times. When you "make someones day" you are focused on serving another. The advanced team has a bond that can be created only by serving customers and one another.Be There The fishmongers have discovered the power of focusing on one person and one thing at a time. As David Whyte (poet, author, and speaker) puts it in one of his stories, the antidote to burnout is not necessarily rest - it is wholeheartedness. It is the half-hearted things you do while juggling other things that wear you out. When advanced team members interact they are not just physically present, they are wholeheartedly present.Choose Your Attitude At the market there is a great deal of discussion about choice - a reminder of what the fishmongers have discovered: you choose your attitude. If you find yourself with an attitude you dont want, you can choose another. Members of advanced teams understand and discuss the notion that each member has the power to choose his or her attitude, and that each is responsible for that choice.Closing Practical ways to apply learning 74*Note: Course outlines can be customised according to customer requirements and changes in industry trends.
  • FOUNDATION OF LEADERSHIP (FOL)DURATION4-5 daysOBJECTIVE(S)This course is for everyone who wants to become a leader. This course is especially relevant if you are a recentgraduate or have recently joined your organisation. It teaches you: i. What your strengths and development areas are, and how best leverage them to your advantage; ii. Understanding of group dynamics so you can work effectively in teams; iii. Understanding of the Leadership Model and how Personal Mastery, Functional & Business Mastery, and Leadership Mastery are essential for career progress and development; iv. How to grow personally and to become a change Agent in your team or department; v. To understand the essence of leadership and how you can build your leadership impact to your organisation or department; vi. To develop a broad perspective and understanding of the dynamics of global business and finance; and vii. How to recognize how personal work preferences can affect performance and contributions to a team project.WHO SHOULD ATTENDAn essential for early professionals and executives who want to advance up the corporate ladder and have yetto attend any comprehensive leadership courses. This course is a must for all employees with less than 5 yearsof working experience or those that have a desire to begin their leadership journey.COURSE DESCRIPTIONThis course is designed to equip you with a better understanding of business and prepare you for your career.It teaches you the fundamental elements involved in becoming a leader. The programme includes case studies,simulations, role playing activities, and interactive workshops to give you practical experience.COURSE OUTLINEModule Learning ObjectivesPersonal Mastery and Learning to leverage your strengths and improve on your areas of weaknessesIndividualDevelopment Understanding your preferences and that of othersMBTI Applying knowledge to maximise personal effectiveness and team interactions Learning to broaden behavioural options in order to produce effective and productive professional resultsInfluencing skills Identifying effective presentation techniques 75*Note: Course outlines can be customised according to customer requirements and changes in industry trends.
  • Presentation skillsTeam development Understanding the stages involved in team development in order to minimise resistance and prevent frustrationStages Using the GRPI framework to ensure effective team functioningGRPI Learn about team dynamics and how best to work in teamsTeam Dynamics Understanding groups though a processGroup Think Learning how to effectively engage groups, gain consensus and learn basic group facilitation Understand the need for proactiveness vs. reactivenessProactivenessBusiness Mastery Having a general overview of how businesses workFinance Understanding the role of finance in business decisionsCustomer Learning how to create a win-win situation for the your organisation and its customers Understanding the implications of globalisation on your organisation and theGlobalisation business environment Appreciating how the birth of the internet & online business have changed thee-Business business landscape A brief overview of your company’s sources of revenue and the products & services it offersGetting to know yourorganisation Ensuring that the lessons learnt throughout the course are put into practice and showcased to managersPresentation to seniormanagementLeadership Mastery Understand leadership in the relation to context and situationExtreme Leadership Understand and practice the extreme leadership process 76*Note: Course outlines can be customised according to customer requirements and changes in industry trends.
  • GOAL SETTING & DEVELOPING A PERFORMANCE DEVELOPMENT PLANDURATION1 dayOBJECTIVESPersonal Development Planning (PDP) is a structured and supported process undertaken by an individual toreflect upon their own learning, performance and/or achievement and to plan for their personal, educationaland career development. The primary objective for PDP is to improve the capacity of individuals to understandwhat and how they are learning, and to review, plan and take responsibility for their own learning, helpingparticipants: i. Become more effective, independent and confident self-directed learners; ii. Understand how they are learning and relate their learning to a wider context; iii. Improve their general skills for career management; iv. Articulate personal goals and evaluate progress towards their achievement; and v. Encourage a positive attitude to learning throughout life.WHO SHOULD ATTENDFresh graduates and entry level employees who would like a clearer picture of where they are headed in theircareer pathsCOURSE OUTLINESection Description/structureCrafting a personal mission Understanding what a mission statement is and why each individual needs tostatement & identifying core develop one as a compass for their lives.values Understanding what core values are and the need to have them to guide us in life’s decisions.Wheel of life Gaining a perspective of what really matters in life and learning to prioritize in order to achieve life balance.Setting an action plan Participants to plan out specific areas in their life their want to work on and details of how they want to develop each area. 77*Note: Course outlines can be customised according to customer requirements and changes in industry trends.
  • GROWTH THROUGH INNOVATIONDURATION2 daysOBJECTIVESIn today’s competitive market, innovation has been identified as a key success factor across all organisations,SMEs, MNC’s, and GLCs alike. By instilling a culture of innovation, the desired outcomes of this workshopinclude ensuring that participants are able to: i. Identify new and improved business models; ii. Achieve increased operational efficiency; iii. Constantly be one step ahead of competitors by revolutionalising old methods of doing things.WHO SHOULD ATTENDMiddle managers who will be potentially faced with reinventing conventional business models to staycompetitiveCOURSE DESCRIPTIONThe Innovation workshop works through an environment of Action Labs where it creates the spirit of a start-upfirm. Participants from functions and divisions work together. Issues are debated in the spirit of yourorganisation’s best interest. Decisions are made quickly in an interactive forum, where everyone canparticipate and have a voice.It is designed equip participants with the necessary skill-sets to encourage innovative thinking at all juncturesto move forward in this ever increasingly competitive business environment.Teams will be also challenged through fun and exciting projects and activities. Participants will learn anddiscover how they and their team-mates presently approach situations within the organisation and how theapproach can be enhanced to provide better outputs.Course outlineUsing various products and situations currently existing, participants will be taken through simulations.Participants will use the methodology below to provide a different approach to cultivate innovation andensuring that innovation is not only tackled from an operational point of view and that it stretches to othercrucial areas such as product development, human capital management, and financial management. 78*Note: Course outlines can be customised according to customer requirements and changes in industry trends.
  • Observe Build Create Validate DecidePhase DescriptionObserve The Observe phase walks through a series of activity which include i. Ice breakers ii. World happenings iii. Case studies, etc. It also includes the challenges of innovation and how entrepreneurship and innovation go hand in hand.Create The Create phase will explore putting together new ideas and thought processes to drive innovation Participants will also be challenged to produce ideas on a concept, using tools provided.Decide In the Decide phase, participants will be challenged to be able to create value to their business idea and concept and use various commercialization frameworks to ensure it has a unique selling point.Validate Participants will be exposed to the Validate phase and how innovation and entrepreneurship go hand in hand.Build Participants will be exposed to the Build phase and organizations that can provide resources in ensuring the idea is commercialized etc 79*Note: Course outlines can be customised according to customer requirements and changes in industry trends.
  • HOSTAGE AT THE TABLE – THE ART OF LEADERSHIP & NEGOTIATIONSDURATION1 – 3 days depending on your business needsOBJECTIVESEvery day somewhere in the world, hostage negotiators confront the most violent disputes imaginable andreport a success rate far exceeding 90 percent. How can such success rates in hostage negotiation betranslated into the business world? Though George Kohlrieser’s extensive experience in hostage negotiation,this course teaches you: i. To build strong bonds with the other party, making it possible to handle any conflict that interferes with the negotiation process; ii. How to create win-win situations from stalemates; and iii. Systematic steps that enable you to become an effective negotiator.WHO SHOULD ATTENDSenior leaders who want to master the art of diplomatic negotiations by achieving desired wants withoutjeopardising important relationshipsCOURSE DESCRIPTIONThis course is based on Geoge Kohlrieser’s Hostage at the Table, which won the Best Business Book Award in2007. It gives you insights from hostage negotiation that can be applied in the business world. Moreimportantly, it includes numerous role plays and simulations to give you hands on and practical experience innegotiations.Modules covered include: Ten steps in the negotiation process Taking a positive approach to negotiation Show respect for the other party Have a win-win mentality Develop patience and timing Avoid “fighting” with your opponent Apply the law of reciprocrity and concession making The impact of influence and the power of persuasion Exercising informal authority Sell the benefits of pain 80*Note: Course outlines can be customised according to customer requirements and changes in industry trends.
  • INTERVIEWING SKILLSDURATION1 dayOBJECTIVESYou have hundreds of candidates to interview or need to make critical quality recruitment choices. How doyou assess them accurately in that short amount of time that you have? This course enables interviewers to: i. Identify pertinent information from voluminous or assortment of resumes; ii. Probe candidates successfully for critical information and spot inconsistencies; iii. Learn to read and actively listen to candidates; iv. Record absolutely crucial information about candidates for further review; and v. Leverage multiple or panel interviews and reviews to increase success yields.WHO SHOULD ATTENDThose who need to successfully recruit and interview candidates in varying contexts e.g.in large numbers,critical recruiting picks and/or recruitment within a short span of time.COURSE DESCRIPTIONThis programme enables you to conduct interview effectively through behavioural interviewing. It includespre-course work, simulations, role playing activities, and interactive workshops to give you hands-onexperience.COURSE OUTLINEModule LessonIntroduction Understanding behavioural based interviewing Recognising costs of hiring the wrong candidatePreparation Preparing interviewing objectives, candidates and interviewers. Pre-selecting appropriate interview questions to probe candidates’ resumes. Managing the interview experienceProbing Ensuring successful probing and filtering of candidate’s pertinent, real and accurate capabilities and experiences. Succinct note-taking to ensure success of further panel or group reviews of candidates.Staying in control Managing the candidate to ensure focus on specifics and objectives. Ensuring successful achievement of interviewing objectives including time 81*Note: Course outlines can be customised according to customer requirements and changes in industry trends.
  • objectives.Evaluating Consistent evaluation of relevant candidates’ competencies. Ensuring that candidate’s attitude matches company culture and values.Accountability Incorporating ways to improve and sustain high- and consistent-levels ofstructures interviewing throughout organisation. Appraising and improving interviewing process and deliverables - objectives, interviewers, interviewing approaches and experience, review and evaluation of candidates including success metrics e.g. rate of success with hired candidates. 82*Note: Course outlines can be customised according to customer requirements and changes in industry trends.
  • INTRODUCTION TO BUSINESSDURATION1 – 2 days, depending on degree of customisation for your organisationOBJECTIVESRegardless of your background be it engineering, marketing, IT, or processes, it is essential that everyemployee has basic understanding of business and the implications of their roles on the business as a whole.This course gives you a basic understanding of: i. A general overview of the mechanics of business; ii. Financial statements; and iii. The business model of your organisation.WHO SHOULD ATTENDEntry level executives who would like a bird’s eye view on the business world and gain insights on trade secretsCOURSE DESCRIPTIONThis course is designed to give you a comprehensive overview of business and the dynamics at play. It includesvideos and case studies to lighten up the supposedly heavy topic of business. The case studies are generallyHarvard Business case studies and incorporate a number of real world organisations like Walmart (onprocess/strategy), Amazon (on customer centricity), Airbus (on project financing and valuations), Levi (onstrategy) and other casesCOURSE OUTLINEModule Learning ObjectivesBusiness Mastery Having a general overview of how businesses workFinance Understanding the role of finance in business decisions Learning the concept behind cash flow, income statement, and balance sheetCustomer focus Learning how to create a win-win situation for the your organisation and its customersGlobalisation Understanding the implications of globalisation on your organisation and the business environment 83*Note: Course outlines can be customised according to customer requirements and changes in industry trends.
  • e-Business Appreciating how the birth of the internet & online business have changed the business landscapeGetting to know your A brief overview of your company’s sources of revenue and the products & servicesorganisation it offersStrategy Understanding strategy in business and how to align strategy to your business purpose and goals (Why, How, What Model)Presentation to senior Ensuring that the lessons learnt throughout the course are put into practice andmanagement showcased to managers 84*Note: Course outlines can be customised according to customer requirements and changes in industry trends.
  • LEADER AS ‘COACH’ PROGRAMMEDURATION2 DaysOBJECTIVE(S)Coaching has been around for a long time, but only recently have companies started to appreciate it as today’sleading technique for performance improvement and development of talent across the entire business.Companies realise that Coaching is all about developing their best asset = their people. It is about providingtheir people with the skill sets and knowledge to become their best and supporting the implementation oftheir best on both a personal and professional level. The objectives of this programme are to: Heighten Self Awareness via Personal Drivers (Motivations and Attitudes) and Learning Styles Recognize and Apply the Different Coaching Roles in Differing Work Scenarios Discover Coaching Models that can drive Stronger Communication Learn and Practise how to effectively Coach Understand how to Engage and Develop your Team Build Stronger Team Unity among team membersWHO SHOULD ATTENDThis program was created for Managers and Leaders to help them lead effectively and develop others byapplying powerful Coaching Models that help promote an inspiring work culture.COURSE DESCRIPTIONIt is a facilitated coaching experience intended to develop greater behavioural choice and leadership valuesthat bring about optimistic organizational results. Participants through this program will learn to coach, leadand inspire their team members to greater commitment and capitalize on their individual team member’sstrengths.The Program is built on sound Coaching and Leadership Principles and executed in a style that fits the adultlearning process of continuous and applicable learning, reinforcement and reflection. It provides an avenuewhere key executives, managers, leaders (and future leaders) from across the organization to jointly learn,share their experience and insights from opportunities of ‘coaching’ practicum with their teams.COURSE OUTLINEModule Learning ObjectivesIt all begins with ‘Goals’ Understand the Power of Goal setting in the 3 Key Areas (Self, Task, Team)Drainers vs. Fuelers Identify areas where “leaks” are happening and where/what leaders are “feeding” themselves with (linking to Start-Stop-Continue) 85*Note: Course outlines can be customised according to customer requirements and changes in industry trends.
  • Learning Cycle and Appreciate the ways Adult Learn and the 4 Different Styles of Learning via theLearning Styles V.A.K.Ad ModelWhat are my Personal Introduction to the Power of Motivations and Attitudes via the iWAM ProfilingDrivers? ToolRemembering my Past, This is a process of internalizing and recalling the important milestones in theCelebrating my Legacy life of an individual and now project and visualize future success aheadThe “4 Hats” of a Great Shares the different roles that a Coach must play at differing work scenariosCoach and with different peopleCoaching Models The program expounds on the G.R.O.W Model as the Key Model of Practice whilst introduces other Coaching Models available in the tool belt of a Great CoachPowerful Listening, These goes hand-in-hand and are essential attributes of a Powerful CoachPowerful QuestionsCritical Conversations and Many times we shy away from conversations that need to happen. ParticipantsEffective Feedback will discuss its relevance and discover strategies to make critical conversations happen through effective feedback.Powerful Listening, These goes hand-in-hand and are essential attributes of a Powerful CoachPowerful QuestionsCoaching with your Team The understanding of team dynamics is essential to know what to do at different times with the collective members of the team. Participants will learn how to align their coaching to the needs of the team.Affirmation, a Duty of Speaks volumes about the Power of Encouragement. Participants will begin toCare… appreciate the power of their Spoken Words that can shape, build or destroyCoaching Practicum This is where participants will be encouraged to take part in paired coaching with others, whilst there will “live” demonstration of a Hot Seat Coaching session with the Coach Trainer 86*Note: Course outlines can be customised according to customer requirements and changes in industry trends.
  • LEADERS DEVELOPING LEADERSDURATION1 – 3 days. The full course is designed as a 3 day programmeOBJECTIVESIn today’s ever increasingly competitive environment, you need the best talent to help your organisation win.You can’t be a one-man show and expect to win. Great organisations invest heavily in developing theiremployees. The ability to engage your people is a crucial element in being a great manager. This courseteaches you how to: i. Appreciate the importance of taking talent management seriously; ii. Leverage your strengths; iii. Develop seemingly average people into first class performers; and iv. Keep your employees motivated.WHO SHOULD ATTENDSenior leaders who want to play a more crucial role in employee retention and engagementCOURSE DESCRIPTIONThis course stresses the importance of playing an active role in developing talent in the organisation. Itintroduces the importance of self-knowledge as a basis for effective management performance. It will provideyou with a forum to leverage your strengths and improve on your weaknesses, enabling you to creategreatness from mediocrity. The programme includes pre-course work, experiential activities, lectures,participative discussions and exercises, class workshop, the strength finder assessment, and value add debriefsessions by trained and experienced facilitators.COURSE OUTLINEModule Lesson(s)Self discovery Knowing your values and preferences Integrating your values with that of your organisationLearning reflection Appreciating the diverse learning styles Adapting teaching styles according to your audienceEmotions in play Constant awareness that your emotional state affects your interactions 87*Note: Course outlines can be customised according to customer requirements and changes in industry trends.
  • Understanding the implicit messages of certain gesturesYour motivations Understanding the underlying motivation governing your actions – power, achievement, or affiliationStrengths puzzle Appreciating diversity when selecting talent Understanding which combinations of strengths yield higher chances of successObjectives of team Ensuring that the objectives and expectations you set of your team membersmembers play into their strengths Using the S M A R T frameworkSuccess conversations Learning to be tactful when having difficult conversations with underperformers Formulating action plans to help underperformers meet expectationsTools Methods to develop mentoring and coaching skillsHow the brain works Having basic understanding of how people learnFormalising Learning to change existing structure to strengthen mentoring and coaching in the work placeTo support or to Striking the balance between being supportive of mentees and “coachees” yet,challenge challenging them to greater heightsGoodbye power distance How to overcome communication barriers arising from power distance between mentor and menteeShaping culture How to get buy-in from mentees and “coachees”Motivation Keeping reports enthusiastic 88*Note: Course outlines can be customised according to customer requirements and changes in industry trends.
  • LEADING ACROSS BOUNDARIESDURATION2 daysOBJECTIVE(S)The world has changed dramatically over the past decade. In these turbulent times, the competitive landscapetoo is undergoing massive change, as the financial crisis continues to unfold and companies re-evaluate theirstrategies. This programme gives participants: i. An overview of the changing times; ii. A framework that can be used to ensure that the global mindset becomes an integrated part of the company, starting with its leaders and flowing to its employees; iii. An overview of new forms of collaboration that are taking place and how to assess the potential returns from such initiatives.WHO SHOULD ATTENDSenior leaders who are interested in having a better grasp of the changes that have taken place in the globalmarket environment.COURSE DESCRIPTIONThis course is designed to develop your global orientation and business acumen, as well as cultivate a deeperunderstanding of the use of financial metrics in measuring collaborative outcomes. It includes simulations, roleplaying activities, and interactive workshops to give you hands on experience, helping you become an effectivestrategist and change driver in your organisation.COURSE OUTLINEModule Learning ObjectivesBeing Global Having an overview of Change and its importance in today’s circumstances Setting participants mindset ready to embrace change Formulation of a global mindset begins with observation of the worldGuest speaker – Insights Learning from the experiences of how a successful leader managed changedfrom an entrepreneur/ through collaboration and globalizationleaderEnhancing Business Acumen Applying the knowledge and tools of observation and insights into the real worldHow to Observe & Lead Providing practical example of why having a global mindset does not come automatically but requires investment of time and resourcesTaking Insights & Learning about a company and its CEO faced with similar issues of driving 89*Note: Course outlines can be customised according to customer requirements and changes in industry trends.
  • Developing Peripheral strategic change by observing what is happening in the world and makingvision & strategy strategic decisionsObserving the Changing Understanding the meaning and importance of collaborationModel of Competition vs. Appreciating the changing dynamics of the business models in the worldCollaborationCollaboration via Ensuring participants understand the inter-connectivity and the leverageTechnology enabled by the usage of technologyLearning from your Using Kolb Learning cycle to understand how people learn bestobservations and insights Practice model on how to translate insights and observations into learning and execution 90*Note: Course outlines can be customised according to customer requirements and changes in industry trends.
  • LEARNING PARTNERSHIPS: KEY PRINCIPLES IN TEAM ENGAGEMENTDURATION2 daysOBJECTIVE(S)Post global financial crisis uncertainty has made it more and more important for managers at all levels to knowhow to engage employees where maximum contribution and results are expected with limited resources.Learning outcomes include: i. Building foundations of trust. ii. The essential skills in learning partnerships. iii. Understanding needs and managing expectations. iv. Eliciting contribution from those you lead. v. Presenting messages that excite others to come on-board. vi. Knowing and showing strengths and vulnerabilities - enough. vii. Developing wider and deeper networks.WHO SHOULD ATTENDHuman Resource Professionals, New Supervisors, Experienced Managers, Upwardly Mobile Professionals, HighPerforming LeadersCOURSE DESCRIPTIONThis program helps leaders to come in early as a partner with those they interact with, and not late as a judge.Learn to celebrate strengths of individuals but instil courage to show the vulnerabilities. Explore the keyprinciples to creating learning partnerships up, down and across organizations.In this program, Yvonne sets out how best to build a case for not only understanding your employees’ needsbut to engage them for high performance. You’ll learn how to ‘read’ the context as a leader, to make it ‘right’to meet the needs of those you lead and still be tracking to the Mission, Vision and Values. You’ll learn how to‘re-write’ disempowering situations. You’ll learn how to build wider and deeper networks.The learning of participants will be integrated through action learning, peer consulting and coaching, utilisingaccelerated learning technology, cognitive behavioural and self-actualising psychology. The facilitation ispractical, fun and engaging and the learning is linked directly back to application in the workplace.COURSE OUTLINEModule Learning ObjectivesBuilding Trust through Learning the art of connection, building trust quickly and relating to peopleRapport & Empathy with ease 91*Note: Course outlines can be customised according to customer requirements and changes in industry trends.
  • Listening with all your Going beyond Active Listening - making sense and connecting at a deeperSenses level quickerThe 3 Rs of Partnering Navigating key leaderships skills in situational sensing, flexible thinking and actionQuality Questions How the best communicators always ask the right questions to get what they wantCoaching Conversations Conversational process of facilitating individual talent and potential for higher performanceGiving and Receiving Structured method of feedback using specific competency-based benchmarksFeedbackLearning Styles Appreciating how we “get” information and how to effectively deal with the differences Understanding Virtual QuestionsLearning from your Use of self reflection and leveraging the experience and knowledge in theobservations and insights greater group to re-integrate self and learning 92*Note: Course outlines can be customised according to customer requirements and changes in industry trends.
  • LEVERAGING SOCIAL MEDIA FOR BUSINESSDURATION1 dayOBJECTIVE(S)Ever feel like technology platforms are changing the business paradigm so rapidly that you feel you no longerunderstand it? This course teaches you to: i. Embrace rather than resist the changes technology brings; ii. Look at leveraging social media and new media beyond the much talked about marketing purposes; iii. Measure resources ploughed into your business’ social media efforts.WHO SHOULD ATTENDAnyone who appreciates the extent to which technological advances on the internet have changed thebusiness and competitive landscape and want to capitalise on these opportunities.COURSE DESCRIPTIONThis programme helps you grasp the full magnitude by which technology has changed the world and teachesyou how to fully leverage those opportunities to your advantage. It includes experiential activities, lectures,and participative discussions and exercises.COURSE OUTLINEModule Lesson(s)The evolution of Social Reviewing the evolution of technology, focusing on social media and new mediaMedia & New Media Defining social media & new media Learning how digital media is becoming social media Appreciating the power of collaborative modelsThe good, the bad, and Reviewing how the evolution of social media & new media have affected yourthe ugly business model Assessing the threats posed by social & new media Grasping the new opportunities that the media revolution has unravelled Reviewing the various social media platforms and purposesMarketing Implications Using social media to increase reach and impact of marketing messages Keeping in touch with what’s hot at ground level Distributing consumer experiences across social media & new media Appreciating how your brand may be evolving without your involvement and the importance of active and deliberate reputation management and damage control 93*Note: Course outlines can be customised according to customer requirements and changes in industry trends.
  • Organisational Understanding the need for new roles and responsibilities that pay more focus onimplications leveraging social media Leveraging social media & new media for internal communications to increase efficiency, facilitate collaboration, intensify networking, and cultivate new media literacyA New Strategy for a Developing a new strategy specifically for your business and its objectivesNew Era Reviewing social media on marketing strategies Learning new ways to build presence and reputation on social and new media platforms Effectively participating in “communities”Measuring Returns Reviewing what can and cannot be measured Learning to calculate return on investment on expenses and effort relating to cultivating a deliberate social & new media strategy 94*Note: Course outlines can be customised according to customer requirements and changes in industry trends.
  • MANAGING HIGH PERFORMANCE TEAMSDURATION2 daysOBJECTIVE(S)Major organisations now realise that the key to sustainable growth and success is a strong culture of peoplemanagement. Thriving organisations are filled with enlightened and empowered leaders and employees whowork effectively as a team to produce dynamic results. This session emphasizes the need and importance ofworking and bonding in teams to reach maximum performance. This course teaches you: i. The application of key principles from managerial psychology; ii. How to ensure that the core needs of people in the workplace are met; and iii. How to empower your employees and leverage their strengths. Understanding and practicing the importance of listening, asking the right questions and putting self in other party’s shoes to enhance team communications iv. Introduction of participants to the stages of team development v. Enabling participants to understand how to change and flex communication styles (Can be according to MBTI types if so desired); vi. Introduce and put into practice the GRPI team operation modelWHO SHOULD ATTENDMiddle managers who would like to maximise the potential of their esteemed teamsCOURSE DESCRIPTIONThis programme provides you with basic concepts and theories of workplace psychology in managing highperformance teams. It includes activities, simulations, role playing, and interactive workshops to give youhands on experience. It also features the case study of Jose Mourinho, a successful coach who hascontinuously built high-performance teams wherever he coaches.COURSE OUTLINEModule Lesson(s)Core needs Understanding the core needs of people in the workplace including physical needs, intellectual needs, emotional needs, and social needsKey models Grasping key models of people management including the reward and punishment model, empowerment model, and motivational modelEmotions Appreciating how unregulated emotions can be counterproductive and even destructive in management 95*Note: Course outlines can be customised according to customer requirements and changes in industry trends.
  • Identifying and understanding stress and anger Learning effective ways of managing negative emotionsTeams Understanding factors involved in strengthening team bonds Learning frameworks and tools that help teams work together and support each other through periods of organisational change and uncertaintyManagement Learning tools to facilitate better communication between managers and employees (option to utilise MBTI if so desired) Appreciating individual differences and adapting reward system according to individual staff Using different ways to inspire and motivate different staff Learning to identify and develop talent & potential in your teamsStages of Team Introduce Stages of Team DevelopmentDevelopment Clarify each stage: Forming, Norming, Storming, Performing Assessing Team Performance modelGRPI model in Applying teaming structure to enhance performance of teamsenhancing team Importance of Infrastructure and Systems enabling teams to performperformance Practicing using GRPI in team activities to achieve better resultsEnsuring continuity Ensuring that lesson learnt are implemented to improve work environment 96*Note: Course outlines can be customised according to customer requirements and changes in industry trends.
  • MEETING THE MEDIA – LIGHTS, CAMERA, ACTION!DURATION1 dayOBJECTIVE(S)Everyone is constantly in the public eye with the advent of Facebook and Twitter. Leaders and up and comingprofessionals can make their mark when faced with the media in getting their messages across andinadvertently make or break their brand. The programme enables participants to: i. Understand how the media works and what turns them off; ii. Prep themselves to be ready at all times to meet the media; and iii. Leverage the opportunities to improve their brand proactively and not reactively.WHO SHOULD ATTENDSenior leaders and leaders who face the media and will inadvertently face the media as a corporatespokesperson or subject matter expert. Being prepared in this area is a useful and expected job skill amongleaders.COURSE DESCRIPTIONThe course is designed to be interactive and participative allowing participants to internalize the concepts andknowledge learnt. There is a mixture of lectures, discussions, skills practices, simulations, activities andreflective exercises to integrate learning.COURSE OUTLINETopics covered Learning objective(s)Understand the media What’s happening in the world of media? How will social media impact EVERYTHING we doPrepping for the showdown How do you prepare? What are your key messages?Pitching to the media Find out what appeals to the media and when should you refuse an interview. What exactly is media relations?TV, Radio & Print – How do Learn the similarities and differences. What are the dos and don’ts?they differPutting it all together Understand body language with fillers, volume, tone, pitch and pace.Lights! Camera! Action! Mock interviews: Getting ready internally before we get to the real world 97*Note: Course outlines can be customised according to customer requirements and changes in industry trends.
  • MENTORING & COACHINGDURATION1 day, extendable to 2 daysOBJECTIVE(S)Every effective leader is inevitably also a mentor and a coach, whereby, his or her role is to raise thecompetency levels of others. This programme teaches you to: iv. Have clear understanding of the role of the mentor and coaching in developing others v. Learning an effective and structured process to make the coaching process effective vi. Learning vital human relations skills to build a strong mentor-mentee relatiosnhipWHO SHOULD ATTENDManagers, supervisors, or team leaders who have difficulty realising the full potential of their diverse teams.COURSE DESCRIPTIONDeveloping others does not happen automatically. It is an intentional process whereby a leader consciouslymentors and coaches those within his or her circle of influence. This programme is designed to develop yourmentoring and coaching skills so that you become a vehicle for developing your company’s resources toachieve their full potential.COURSE OUTLINETopics covered Learning objective(s)Defining mentoring & Understanding different aspects of mentoringunderstanding the Understanding what mentoring is notmentors’ role Different roles that mentors playWhy leaders do not Understanding reasons behind why leaders are reluctant to mentor othersmentor? Exposing fear, insecurity, pride and lack of competency Expounding on the benefits of a successful mentoring culture within an organizationThe 8 Steps Coaching Discovering 8 process steps to structure a coaching relationship to ensureProcess successStep 1: Discover the Learning to identify opportunities and gaps that require coaching andopportunity mentoring Understanding the Johari window and how it presents opportunities for coaching 98*Note: Course outlines can be customised according to customer requirements and changes in industry trends.
  • Learning to select the right menteeStep 2: Define the Understanding the different types of a mentoring relationshipmentoring relationship Learning how to scope and obtain agreement with a menteeStep 3: Agree on the end Identifying current reality vs end resultsresults Learning to define competency gaps Setting time frames Creating win-win relationshipsStep 4: Establish the right Learning principles that will set the right attitude for the menteemind-set/Mentoring – Understanding the power of motivation and how to provide it for the menteeCoaching Form Keeping mentees and mentors accountable through a formal process Learning how to engage in the first mentor-mentee conversationStep 5: Provide resources Understanding the need to provide critical resources to make the coaching relationship work Identifying types of resources that are neededStep 6: Practice & Understanding how competency is developedcompetency development Learning principles of effective coaching Role playing the coaching environmentStep 7: Provide feedback Learning the need of giving timely feedback Learning the differences and consequences between positive and constructive feedback Learning to overcome non-performanceStep 8: Recognition and Understanding the power of recognition in the mentoring processreward Learning the different kinds of recognition (formal and informal) Learning how to deliver effective recognitions that builds trust and motivationQualities of an influential Learning 15 qualities that the coach needs to embrace in order to be effectivementorWhy mentoring initiatives Understanding the dynamics that are needed to make the mentoring processfails and relationship work 99*Note: Course outlines can be customised according to customer requirements and changes in industry trends.
  • NEGOTIATION STRATEGIESDURATION1 day, extendable to 2 daysOBJECTIVE(S)There is a critical need for leaders to be skilful in effectively negotiating for a win-win in every businesssituation. This is vital so that all parties will mutually benefit from each situation. Upon completion of thismodule, the participants will be able to: i. Understand case studies and simulations on key negotiation situations related to managers ii. Avoid having a situation that ends in negotiation by planning, pre-empting the recipient’s response when delivering sensitive managerial messages that could lead to disagreement iii. Remove emotion from sensitive negotiations and motivate the other person/s towards a win/win outcome iv. Identifying the appropriate communication approach when negotiating up, across and down.WHO SHOULD ATTENDManagers who need to manage potentially difficult relationships internally as well as externally.COURSE DESCRIPTIONThis module is for managers wanting to enhance their negotiation and influencing skills to an advanced level toachieve a higher degree of success. It is relevant for situations that needs buy in from different stakeholderswhen dealing with managerial deadlock i.e. deadlines, budgets and resources. It elaborates on the value ofworking in a structured way and the importance of setting clear objectives for each negotiation.COURSE OUTLINEModule Lesson(s)Aiming for a Win-Win Understanding the negotiation outcomes of win-win, win-lose and lose-lose. Learning how a skilful negotiator will always press for a win-win. Learning to assess where you are now in order to strategise an effective negotiation plan.The Negotiation Learning the 8 step negotiation modelProcess Learning to ask the right questions during a negotiation process Learning to be flexible to move on to plan B and to probe for inconsistencies.Communicate! Learning to identify our own behavioral and communication styles, the styles of ourCommunicate! co-workers, clients, customers or suppliers and how to adjust for betterCommunicate! negotiations. Learning effective communication skills to negotiate better with different kinds of people. 100*Note: Course outlines can be customised according to customer requirements and changes in industry trends.
  • Overcoming Knowing when to give and how much to give in when dealing with a tough situationDeadlocks Learning how to recognize, organize and rank concessions and how to use them for maximum impact.Dealing with “Dirty” Identifying eight common tactics used by others to gain control and learningTactics effective countermeasure strategies Learning effective interpersonal skills in order to influence effectively 101*Note: Course outlines can be customised according to customer requirements and changes in industry trends.
  • POWER OF “WORK MOTIVATIONS AND ATTITUDES”DURATION1 DayOBJECTIVE(S)Organisations know that training builds competency and skill-sets, but that alone does not necessarily impactand sustain behaviour change. Recent evolutions in cognitive science research states that a betterunderstanding of the unconscious drivers (motivations and attitudes) of individuals at the workplace is a firststep to positively impact a person’s performance at work. Most of the well-known tools in the market measurebehaviours, competencies and personalities but we know that every person in the world is different and to beeffective, a psychometric test must be able to reflect these differences successfully and individually.In this program you will learn: i. Awareness and appreciation of the different Motivational and Attitudinal patterns, making each employee and their drivers (at work) different ii. How to uncover ways to keep your staff motivated and better still, retain them iii. Different approaches to encourage your staff towards better results iv. A ‘Modeling’ concept that can help streamline recruitment and potentially save your company time, money and resources in recruitingWHO SHOULD ATTENDManagers of Various Functions/Departments plus the HR/Human Capital/Training & Development Community.It will help people understand the importance of Motivations and Attitudes drivers which can directly andindirectly impact the business outcomes - of individuals, teams and the overall work culture of theorganization.COURSE DESCRIPTIONThe iWAM is a system that provides an opportunity to recognise the essential motivations and attitudes ofpeople at work. The iWAM measures at a deeper level where the unconscious drivers take place; a level veryfew people can openly express and communicate. Given the depth of the level, we can use the results topredict behaviour.This program is based on the online questionnaire called the Inventory of Work Attitudes and Motivations(iWAM) and can help identify the unconscious drivers used by individuals at work, which establishes theirthinking mode, language pattern and behaviour.COURSE OUTLINEModule Learning ObjectivesHow the Brain Filters Understand the concept of Distortion, Deletion and Generalization and how this applies to our past experiences and future expectationsThe Framework Introduction to the Neurological Framework to help identify where 102*Note: Course outlines can be customised according to customer requirements and changes in industry trends.
  • Motivations and Attitudes sit in reference to BehaviourWhat are Meta-Programs? Introduction to Motivation and Attitude patterns (Meta-Programs)What is the iWAM? Introduction to iWAM tool and its backgroundThe 48 Motivations and Features the 48 Exciting Motivations and Attitudes patterns that is unique toAttitudes patterns everyone of usMaking Sense of the How to use the iWAM to help Managers better understand their Staff and toPowerful Reports know what motivates and causes their staff to excel at workHow does this help with Introduction to ‘Modeling’ and how the iWAM can be used to help in theRecruitment? recruitment process of ‘who to interview and who to appoint’Coaching Practicum This is where participants will be encouraged to take part in paired coaching with others, whilst there will live demonstration of how a Coaching Session with the iWAM Tool can be carried out. 103*Note: Course outlines can be customised according to customer requirements and changes in industry trends.
  • PRESENTATION SKILLSDURATION1 day or 2 days, depending on practice applicationsOBJECTIVE(S)Giving presentations is regarded one of the most stress inducing activities we engage in. Yet, presentations arean inevitable part of corporate life. This course teaches you to: i. Connect with your audience no matter who they are; ii. Enhance the delivery style of your presentation; and iii. How best to structure your presentation to fit your content & purpose.WHO SHOULD ATTENDThose who have to: (i) Impart knowledge, (ii) Seek employee engagement; (iii) Influence senior management;(iv) Sell an idea; and (v) Impress clients.COURSE DESCRIPTIONThis course is designed to improve your planning and delivery skills when presenting to both small & largeaudiences. It includes simulations, role-playing activities, and interactive workshops. It also gives you theopportunity to gain practical experience in giving great presentations.COURSE OUTLINEModule Learning ObjectivesUnderstanding audience Adapting communication styles according to your audiencedifferences7 subconscious desires Identify inherent human needs that lead to specific behavioursCategorise your audience Getting all members of your audience to buy into your presentation6 assumptions Learning to connect with your audience7 secrets of all effective Taking a body of information & structuring it in a comprehensive mannerpresentersDeliveryPhysiological congruence & Consciousness of non-verbal messages communicatedgesturesBuild credibility How to convince your audience that you know what you’re talking aboutProgramme design Know what you’re trying to achieve - knowledge, attitude, skills Adapt presentation according to audience Brainstorming & filter out unsuitable ideas 104*Note: Course outlines can be customised according to customer requirements and changes in industry trends.
  • Presentation structure Identify the best flow to fit your presentationTools How to use tools to improve your presentationPractice Having real life experience of presenting to prepare you for the real thing12 commandments Rules of thumb for all great presentations 105*Note: Course outlines can be customised according to customer requirements and changes in industry trends.
  • PROBLEM SOLVINGDURATION2 daysOBJECTIVE(S)Do you ever feel like you’re always in a rush to solve problems and having to make decisions that have asubstantial impact on the organization or team? This course will teach you: i. To recognise the difference between symptoms and identify the root cause; ii. How to adopt a multi-perspective view to challenges; iii. Tools and strategies to analyze a given situation, and generate ideas; iv. To identify personal level of aversion to risk and how that affects decision making; and v. How to mobilize and go into action.WHO SHOULD ATTENDJunior and senior management who want to effectively tackle the root of their problems.COURSE DESCRIPTIONThis course is designed to equip you with effective tools and strategies for root cause analysis and decisionmaking. The workshop will be conducted through a combination of interactive activities like role-playing, casestudies, exercises, games and stories.COURSE OUTLINEModule Learning ObjectivesWhat lies beneath? The Ice-Berg principle Issues & Desired OutcomesCause & Effect Learning about Root Cause vs Symptomology (metaphor: Allopathy vs Homeopathy ideologies)Step-By-Step Learning the different stages in systematic decision making to achieve desired outcomesDe-Muddle Turning chaos into orderLogical structuring / Breaking complex problems into manageable chunks (tools involve Decision TreesChunking and others) Tying in relationships between different components of the argument Uncovering implicit assumptions 106*Note: Course outlines can be customised according to customer requirements and changes in industry trends.
  • SCQA Case study Learning to dissect a case study into 4 stages according to the SCQA processPresenting your case Rearranging the S C Q A progression to solicit the highest amount of attention Getting to the crux of the matter – communicating messages succinctlyInductive vs Deductive Learning the different ways in which conclusions are formedMulti-Perspective Learning the different angles that one issue can haveThinkingPower of Questions Asking the right questions to get to the heart of the matterRISK Your appetite for risk 107*Note: Course outlines can be customised according to customer requirements and changes in industry trends.
  • PROJECT MANAGEMENTDURATION2 daysOBJECTIVE(S)Ever been given a project so complex that you don’t know where to start? This course teaches you to: i. Ensure successful and timely delivery of projects no matter how complex; ii. Recognise the necessary elements in obtaining engagement from team members; and iii. Ensure the sustainability of projects implemented.WHO SHOULD ATTENDProject managers, managers, senior executives, and junior executives with the potential to be projectmanagers.COURSE DESCRIPTIONThis course is designed to ensure that you are not overwhelmed by major projects. It provides you with aframework to dissect all projects and tackle the various stages piecemeal. It includes simulations, case studies,and interactive workshops. It also gives you the opportunity to have practical experience in projectmanagement.COURSE OUTLINEModule Learning ObjectivesYour role Understanding the role of a project managerDefinition Ensuring that every team member has the same vision and end result in mind Identifying issue at hand Having a clear idea of the tasks that need to be completed to achieve successWho & how? Getting commitment from team members Having a clear idea of how the project would come together as a team Using Gantt charts to ensure detailed planning and monitor deliverables of team members Having a clear priority of tasks that need to be executedStrategies of execution Using traffic light & toll gate principles to identify successful areas and high risk areas that need urgent attention Managing communication between team members Ensuring that delegated responsibilities are being fulfilledMonitoring Learning to ensure that project implemented is sustainable 108*Note: Course outlines can be customised according to customer requirements and changes in industry trends.
  • REFLECTIVE LEADERSHIPDURATION1 day, ideally conducted away from corporate settingsOBJECTIVE(S)Amidst the ever increasing responsibilities and urgency in meeting deadlines, it is easy to lose track of thebigger picture. The obsession with speed can come at the cost of consistency in direction, both at the personal,as well as the corporate level. Many leaders no longer have time to stop and think. Yet, “thinking” is the onekey ingredient that is sorely lacking in many leaders today. This programme teaches you how to: i. Remain mindful when responding to the changing demands in the workplace; ii. Ensure that all decisions, both major and minor, are purpose-driven and vision-led; and iii. Continuously play a proactive role in your own personal development.WHO SHOULD ATTENDLeaders who identify with the problem of losing sight of the end goal due to the inevitable need to cope withthe multitude of daily issues.COURSE DESCRIPTIONThe importance of thinking should be underestimated. This programme places much emphasis on reflectionand contemplation. It forces you to revisit your past, your values, and your beliefs before shifting the focus tolong-term goals and visions that you may have somewhat lost along the way.COURSE OUTLINEModule Learning ObjectivesSelf & past Appreciating how the past inevitably shapes your character, personality, attitude towards work and other people, and your motivationsLife patterns Identifying areas in your life that need to be changed including your physical wellbeing, emotional health, organisation of time and personal resources, intellectual development, and they way you handle important relationships Understanding the importance of getting your own life in order before trying to “fix” other issuesPersonal vision & Identifying your goals and missiondirector Clarifying values that are truly important to you in the long runOrganisational vision Understanding corporate vision and correcting any misconceptions of the corporate& director vision Identifying your role in the organisational big pictureLeadership style & role Understanding your current leadership style and the challenges currently faced as a 109*Note: Course outlines can be customised according to customer requirements and changes in industry trends.
  • leader Identifying your development areas and coming up with a plan to ensure that those areas are addressed 110*Note: Course outlines can be customised according to customer requirements and changes in industry trends.
  • ROLE MODELLING A TALENT MANAGEMENT CULTUREDURATION2 daysOBJECTIVE(S)In today’s ever increasingly competitive environment, you need the best talent to help your organisation win.Having a comprehensive talent strategy allows you to attract, develop, and retain the best talent. All leadingorganisations recognise the importance of having the best talent and leveraging that talent pool to achievecommon organisational goals. Organisations with world class talent perform at world-class levels. The desiredoutcomes of this course include ensuring that you: i. Appreciate the importance of taking talent management seriously; ii. Understand the numerous components involved in executing talent management seamlessly and holistically; and iii. Undertake action plans to ensure that your organisation moves towards a talent development culture.WHO SHOULD ATTENDManagers who play a crucial role in ensuring that the development needs of their talent are properly fulfilled.COURSE DESCRIPTIONThis course stresses the importance of playing an active role in talent development. It teaches you to applyappropriate development options to develop your talent pool and develop action plans to enhance thecommitment to your role of becoming a talent development-oriented leader. It includes simulations, roleplaying activities, and interactive workshops to give you hands on experience, helping you become an effectivechange driver in your organisation.COURSE OUTLINEModule Learning ObjectivesWhy talent management? Appreciating the importance of talent development using illustrations of leading global organisationsChallenges in talent Introducing major hindrances to effective talent developmentmanagement Learning basic steps to overcome obstacles to holistic talent development4 central elements in Understanding the essential elements in ensuring a complete and effectivetalent management talent management ecosystemWhat is talent? Learning the essential criteria that enable managers to: i. Identify suitable candidates for critical positions; ii. Give employees targeted learning and development experiences; 111*Note: Course outlines can be customised according to customer requirements and changes in industry trends.
  • and iii. Adopt more effective Rewards Treatment.Spotting potential Ensuring that you are able to be sharp in spotting potential (possibly hidden) in your employeesRole models Learning to model after great leaders who dedicate their lives to talent management and developmentYour role Identifying development opportunities or projects for your talent to grow, ensuring your talent attends learning programmes (functional, leadership and management) and talent development activitiesCreating a talent factory Using the experiences of P&G and HSBC to understand some necessary pre- requisites in building a talent factory4 steps to driving talent Ensuring that talent management encompasses:management success i. Talent programmes; ii. Systems and structures; iii. Leadership commitment; and iv. Culture 112*Note: Course outlines can be customised according to customer requirements and changes in industry trends.
  • SALES FORCE EFFECTIVENESSDURATION1 - 2 daysOBJECTIVE(S)The effectiveness of your sales force can have major implications on your bottom line & top line. How do youensure that they are doing it right? This course teaches your sales people how to: i. Effectively initiate and sustain customer relationships that win sales; ii. Analyse marketing dynamics in sales territories; iii. Tailor the marketing mix according to individual groups of clients; and iv. Optimise the resources allocated them.WHO SHOULD ATTENDSales people, those who need to manage sales people, and those who want a better understanding of how tosell effectively.COURSE DESCRIPTIONThis programme tackles the sales process holistically from deciding when to approach which customers toapproaching the customers and effectively managing relationships after contact has been made. Participantswill learn how to utilise frameworks to increase sales force effectiveness. The programme includes pre-coursework, simulations, role playing activities, and interactive workshops to give you practical experience.COURSE OUTLINEModule Lesson(s)Know your product Grasping the importance of having in-depth knowledge of your products How to ensure that you have the necessary knowledge and resources to sell your productUnderstanding market Appreciating the pitfalls of one-size-fits-all marketing strategiesdynamics Learning how to gain insight into customer needs Understanding the importance of knowing your competitors and learning to capitalise on your competitive advantagesCustomer selection Targeting the right customers Optimising customer targeting by aligning it with your organisation’s market positioningPlanning tools Preparing before a sales call to ensure effectivenessStaying in control Following a process of effective actions during sales call 113*Note: Course outlines can be customised according to customer requirements and changes in industry trends.
  • Alignment with Aligning your company’s core competencies with customer needscustomers Learning to recommend the right products to customersManaging Ensuring that appropriate steps are taken manage after sales visitsrelationships Managing customer expectations Conflict resolution skills to handle “difficult” customers 114*Note: Course outlines can be customised according to customer requirements and changes in industry trends.
  • SELF AWARENESS THROUGH DISCDURATION1 dayOBJECTIVE(S)Differences are often a source of misunderstanding. Ever have trouble understanding why people behave theway they do? Ever wonder what it is you’d do best? This course teaches you how to use DiSC to: i. Harness your strengths and use them to your advantage; ii. Promote teamwork; iii. Adapt your communication & leadership styles according to who you’re dealing with.WHO SHOULD ATTENDAnyone wanting to discover what it is they are best at doing, managers who want to get the best out of theiremployees, and project managers who rely heavily on teamwork to achieve success.COURSE DESCRIPTIONThis course begins with a self-administered questionnaire that allows you to identify your unique gifts, naturalstrengths, and potential areas for growth. It includes simulations, role-playing activities, and interactiveworkshops that help reinforce your profile and teach you how best to adapt to differences.COURSE OUTLINEModule Learning Objective(s)Who am I? Identifying your own preferences Identifying your natural strengths Maximising personal effectiveness Knowing individual susceptibilities and common coping strategiesWho are you? Understanding the strengths and weaknesses of each preference Reducing conflict by adapting your communication style when dealing with people of different profilesWho are we? Understanding how a team with different preferences can gel Allocating tasks to maximise the learning curve Learning to use diversity to help your team/company win 115*Note: Course outlines can be customised according to customer requirements and changes in industry trends.
  • SELF AWARENESS THROUGH LIFO (LIFE ORIENTATION)DURATION1.5 daysOBJECTIVE(S)This training provides pragmatic ways to enhance performance by letting individuals make the most of thestrengths they already possess and appreciate the strengths of others, whether operating in day-to-day modeor under stress. The objectives of this programme include helping participants to: i. Build confidence and self-esteem ii. Consistently produce your very best work iii. Manage a wider range of situations more effectively iv. Avoid wasting time in personal productivity traps v. Fill in your blind spots for better plans and decisionsWHO SHOULD ATTENDMiddle and senior managers who would like increased self awareness in order to leverage their strengths andoptimise team performance.COURSE DESCRIPTIONThis training focuses on STRENGTHS -- on whats right about leaders, teams, and individuals. It begins byidentifying each persons basic orientation to life and work. Based on this information, it offers powerfullearning strategies for greater personal productivity, increased influence with key people, and more effectiveteamwork. It includes a self administered assessment, simulations, role-playing activities, and interactiveworkshops that help reinforce your profile and teach you how best to adapt to differences.COURSE OUTLINEModule Learning ObjectivesBreak the Performance Barrier LIFO® Surveywith LIFO Productivity Skills Confirms personal strengths, areas of potential excess, and techniques for developing greater versatility Overcoming blind-spots in planning, problem solving, and decision makingFour Windows to the World Controlling Taking : Action Supporting Giving : Excellence Conserving Holding: Reason 116*Note: Course outlines can be customised according to customer requirements and changes in industry trends.
  • Adapting Dealing: HarmonyStrategies for Greater Individual Confirming: Appreciating your strengths& Team Productivity Capitalizing: Seeking situations that bring out the best in you Moderating: Avoid overusing your most preferred strengths Supplementing: Getting help from people with different strengths and viewpoints to fill in your blind spots Bridging: Improve your communication by matching your approach to others Extending: Becoming more versatile in your approach by using your least preferred strengthsStrength Feedback Chart Identifying strengths Confirms areas of potential excess Overcoming blind spotsBridging the Communication COMMUNICATION SKILLS & BUILD COLLABORATIVE TEAMWORKGap with LIFO – Part 1 (TEAM PROFILE / ANALYSIS) The keys to effective communication LIFO® AP survey Identifying another persons communication patterns under both favourable and stressful conditionsBridging the Communication Recognition : The first keyGap with LIFO – Part 2 Translation : The second key Communication strategies : Slide-a style Influencing a boss four ways Getting action from a key person Working with a key person Role-play / Skills practice 117*Note: Course outlines can be customised according to customer requirements and changes in industry trends.
  • SELF AWARENESS THROUGH MBTI (MYERS BRIGGS TYPE INDICATOR)DURATION1 dayOBJECTIVE(S)Differences are often a source of misunderstanding. Ever have trouble understanding why people behave theway they do? Ever wonder what it is you’d do best? This course teaches you how to use MBTI to: iv. Harness your strengths and use them to your advantage; v. Promote teamwork; vi. Adapt your communication & leadership styles according to who you’re dealing with.WHO SHOULD ATTENDAnyone wanting to discover what it is they are best at doing, managers who want to get the best out of theiremployees, and project managers who rely heavily on teamwork to achieve success.COURSE DESCRIPTIONThis course begins with a self-administered questionnaire that allows you to identify your unique gifts, naturalstrengths, and potential areas for growth. It includes simulations, role-playing activities, and interactiveworkshops that help reinforce your profile and teach you how best to adapt to differences.COURSE OUTLINEModule Learning Objective(s)Who am I? Identifying your own preferences Identifying your natural strengths Maximising personal effectiveness Knowing individual susceptibilities and common coping strategiesWho are you? Understanding the strengths and weaknesses of each preference Reducing conflict by adapting your communication style when dealing with people of different profilesWho are we? Understanding how a team with different preferences can gel Allocating tasks to maximise the learning curve Learning to use diversity to help your team/company win 118*Note: Course outlines can be customised according to customer requirements and changes in industry trends.
  • SIX SIGMA AWARENESS COURSEDURATION1 dayOBJECTIVE(S)People and organisations that become complacent and settle for mediocrity are eventually overtaken by theirmore aggressive competitors. This course teaches you how to use Six Sigma to: i. Restructure business processes; ii. Align operations to customer needs; and iii. Improve profit margin.WHO SHOULD ATTENDSenior managers, managers, and supervisors who are passionate about changing the company for the betterand executives who feel compelled to contribute positively to organisational reforms.COURSE DESCRIPTIONOnce upon a time, your company was a lean mean fighting machine. But over time, it has gotten fat,inefficient, and ineffective. Worse, you’ve stopped noticing it progressively getting even fatter. This course isdesigned to help you spot inefficiencies. It provides you with a comprehensive framework to improve businessprocesses and eliminate wastage.You will learn the application of templates, improvement tools and methods. The programme includessimulations, role playing activities, and interactive workshops to give you practical experience.COURSE OUTLINEModule Learning Objective(s)Basics Understanding the significance of Six Sigma Learning how leading global organisations improved processes with Six SigmaBeginnings Learning the importance of being customer and quality focussed Learning from others’ mistakes Six Sigma vs other quality programmesDMAIC Using a 5-step process to dissect issuesImplementation Critical success factors involved in successful implementation Learning how to integrate Six Sigma theories in your organisation’s performance Prioritising projects to select and executeSix Sigma in action Understanding how Six Sigma applies in manufacturing, transactional, and services 119*Note: Course outlines can be customised according to customer requirements and changes in industry trends.
  • SMART PARENTING: CREATING BRIGHTER KIDS & FUTURE LEADERSDURATION1 DayOBJECTIVE(S)Great parenting – if done smartly – is still possible in today’s hurried world and challenging environment.Children are like the white canvas and the parents have the paint and the brush to create their masterpiece.Many social problems faced by the younger generations today are preventable. Human mind and soul areterrible things to waste. This course will inspire parents to come together, embrace these challenges andchange the world, one kid at a time. It is a practical solution via the Smart Parents’ “7L Strategies”: i. Lots of Love; ii. Limit for Everything; iii. Learning Smart; iv. Leisure Family Time; and v. Leadership Skill; vi. Lend a Hand; vii. Leave It to God.WHO SHOULD ATTENDWorking/Full-time Parents and Parents-to-be.COURSE DESCRIPTIONThis course is designed to develop your parenting skills, via a structured and practical approach for busy andworking parents in their quest to create a happy home and successful kids. It is shared by one parent toanother, featuring the day-to-day matters that parents will instantly connect to. This course is a timelyintervention, a well-balanced formula amidst our search to be a human-parent. It gives a whole newperspective of becoming a good parent which has long been ignored nowadays due to our over-ambitiousobjectives in bringing up our children. It has revisited many basic but salient points of parenting andparenthood, among others, the long forgotten substances - ‘to love and being loved’. It includes simulations,role playing activities, and interactive workshops to give you hands on experience, helping you become asmarter parent.COURSE OUTLINEModule Learning ObjectivesPrologue – The First Few Learn how to maximize the brain capacity of the foetus and babies even beforeYears of Life they can speak. Understand the impacts of several activities, food and habits that will hugely shape their future. 120*Note: Course outlines can be customised according to customer requirements and changes in industry trends.
  • Practice the “7 Rules of Create a happy, loving homeLove” from young Show you a way to make the kids actually listen to you without yelling and nagging Reduce pressure and stress on the kids, yet they still strive for the best Create polite, respectful kids / teensSmartly and effectively “Set Create obedient, disciplined & responsible kidsthe Limits” that kids eagerlywant to follow Less stress in controlling the TV, PC, PS2 time Institute a fair and effective rewards & punishment system Remove any little chances of our kids from turning into future “Mat Rempit”, bullies, etcApply “Learn Smart, Not No need for tuitions any more!Hard” techniques – notuitions required! Improve your kids grades within one to three months Enable parents to be aware of and leverage their kids strength and weaknesses Learn how to classify their subjects and plan for each accordingly No more slogging over books nearing exam timeApply secrets of low cost Improve family bonding immediately“Leisurely Family” outingsand activities Retain sanity in the household Rediscover life Recharge and ready for moreSow the seed of Leadership Mould your kids into future leaders& Social skills TODAY forbetter tomorrow Instil high confidence to socialize Turn your nervous kids into an engaging public speaker Provide a sense of direction – remove tendency to “lepak” or other time- wasting activitiesLend a Hand – Find what Show you the effective ways to “give back in order to receive more”you can do to give backwhat you have received, to Learn how other parents have successfully lent their hands to make lastingmake rooms for more impacts Be inspired by the true storiesLearn how to sit back, relax Offer hope in the Higher Being, whatever your belief isand “Leave it to God” Instill strong values in your kids Get a peace of mind no matter what 121*Note: Course outlines can be customised according to customer requirements and changes in industry trends.
  • SOCIAL MEDIA PERSUASIONDURATION1 day.OBJECTIVE(S)The objective of this course is to: i. Demonstrate why the social media craze is mostly just a bunch of hype, unless you use it effectively within a proven psychologically framework towards clearly-defined aims that increase your revenue. ii. Explain how to combine direct-response marketing tactics with social media to create measurable profit-boosting results. iii. Highlight costly social media marketing mistakes, and how to avoid making them.WHO SHOULD ATTENDMarketing Executives who are interested in innovative and proven ways of using social media to increaserevenue and reduce marketing costs.COURSE DESCRIPTIONThis course is designed to educate marketing executives on the significant benefits of using social media withina proven psychological framework and in an integrated way that combines it effectively with what they’realready doing.COURSE OUTLINEModule Learning ObjectivesREAL Social Media Understanding how to move beyond merely setting up your Facebook andMarketing 101 Twitter accounts, to actually creating a real enthusiastic following of fans loyal to your brand.What’s Right for You Learning how to determine which approaches and tools suit your business and your brand.Social Media “Persuasion Learning how to use social media effectively within a proven psychologicalPsychology” framework.The Importance of Knowing the kind of manners that are important in social media, and how toAuthenticity follow them authenticallyUnleashing Your Influence Learning how to craft your strategy in order to influence hearts and minds, and 122*Note: Course outlines can be customised according to customer requirements and changes in industry trends.
  • create a loyal following of fansROI, ROI, ROI Understanding how to create clearly-defined aims and goals, and ensuring that they’re measurable in order to keep track of how your efforts are bringing the expected ROI 123*Note: Course outlines can be customised according to customer requirements and changes in industry trends.
  • STRATEGIC INFLUENCINGDURATION1 day, extendable to 2 daysOBJECTIVE(S)You have been put in charge of a project. But how do you get your co-workers to give you their fullcommitment o deliver with excellence. This course teaches you to: i. Discover our influencing tendencies and how we can effectively influence others to gain willing cooperation. ii. Learning principles of interpersonal skills that will minimise resistance and develop win-win situations. iii. Learning to communicate in an authentic and clear manner in order to break-down barriers and to enhance buy-in. iv. Learning how to empower and hold others accountable for their actions. v. Diagnose and manage conflicts effectively in order to achieve corporate goals.WHO SHOULD ATTENDManagers, supervisors, non-managers who rely on their influence rather than authority to achieve their goals,and sales & marketing people who need to influence client buy-in.COURSE DESCRIPTIONThis programme is designed to impart you with specific skills, behaviours, and attitudes necessary to achievethe desired results without relying on authority. It includes simulations, role playing activities, and interactiveworkshops to give you the necessary practical experience.COURSE OUTLINEModule Lessons(s)The Power of Understanding our influencing tendencies.Influence Learning the differences between passive, assertive and aggressive influencing styles. Learning principles of assertive influencingInfluencing to Hold Assess our personality style as a team memberother Accountable Learning strategies to work effectively with others Learning the delegation process and principles of effective delegation and empowering Learning principles to overcome delegation trapsInfluencing through Understanding the different communication modelsAuthentic Learning to overcome communication filters so that our message will be clear 124*Note: Course outlines can be customised according to customer requirements and changes in industry trends.
  • Communications Learning principles of effective listening in order “see” beyond the obvious in order to hold others accountable effectivelyInfluencing in Understanding the 6 conflict response styles and how each can be used effectivelyConflicts in various scenarios Learning principles of influencing effectively in conflicts Learning how to deal with difficult people and getting them to cooperate willingly 125*Note: Course outlines can be customised according to customer requirements and changes in industry trends.
  • STRATEGIC MARKETINGDURATION1 dayOBJECTIVE(S)In today’s ever so challenging business environment, it is crucial that your company moves in tandem withmarket needs & demands. This course teaches you how to: i. Identify opportunities for delivering superior value to customers; ii. Position your organisation’s brands & offerings in the marketplace to ensure that there is a match between your company’s capabilities & market opportunities; iii. Appreciate the potential benefits arising from collaborating with your suppliers, competitors, or even other firms; and iv. Formulate comprehensive marketing plans and implement them.WHO SHOULD ATTENDMarketing managers and decision makers who are responsible for charting the direction of your organisation.COURSE DESCRIPTIONThis programme enables you to understand how successful companies’ strategies are guided by in-depthunderstanding of markets and competition. You will be given case studies to analyse prior to thecommencement of this course. It also includes simulations, role playing activities, and interactive workshops togive you practical experience.COURSE OUTLINEModule Lesson(s)Introduction Understanding the premise of strategic marketing management Appreciating the importance of understanding market vision, structure, and analysis Applying principles of market targeting & strategic positioningDiscussing case studies Identifying the key success factors behind successful marketing strategies and learning from others’ mistakes Ensuring that lessons learnt from case studies are applied when you formulate your company’s own marketing planDeveloping a Learning to conduct research to identify and analyse market opportunitiesmarketing plan Using SWOT analysis to identify your company’s competitive advantage Developing marketing strategies to achieve organisational goals, build competitive advantage, and strengthen the weaker aspects of you company Ensuring that pricing strategies incorporate principles such as cost structure, perceived value, competitive pressures, and corporate objectives 126*Note: Course outlines can be customised according to customer requirements and changes in industry trends.
  • Evaluating Learning how to evaluate the results from marketing activities through indicatorseffectiveness such as sales volume, market share, profit, and ROI Ensuring that the evaluation criteria used takes into account your company’s goals 127*Note: Course outlines can be customised according to customer requirements and changes in industry trends.
  • STRESS MANAGEMENT WORKSHOPDURATION1 dayOBJECTIVE(S)Stress can have harmful long-term effects on your mental and physical health. Yet, it is an unavoidable part oflife. This course teaches you to: i. Recognise stress as a positive and essential part of life; ii. Identify the symptoms of stress overload; and iii. Develop stress reduction techniques to cope with demanding schedules and roles.WHO SHOULD ATTENDAnyone who feels that work stress is getting the better of them.COURSE DESCRIPTIONThis course helps you to deal with work stress. It starts off with introducing the concept/theories relating tostress. Simulations, role-playing activities, and interactive workshops are included to give you practicalexperience in handling stress.COURSE OUTLINEModule Learning Objective(s)Introduction to stress Understanding and recognising that stress is normal & necessary Distinguishing between natural & unnatural stressSelf discovery Knowing your personality trait and its tendency to different stress levels and how it contributes to your reactionFind your stressors Identify what/who stresses you out and how to manage themTools Equipping you with a range of tools to use in various situations to reduce stress levels Knowing and planning the best order in which to fulfil responsibilitiesPrioritising Using physical tools to make your working environment less stress inducingChange your surrounding Giving you practical experience in harnessing mental tools to reduce stressMind over matterWhat balance? Striking the right level of work-life balanceRoad to success Action plan to having better self esteem and a more positive attitude through better stress management 128*Note: Course outlines can be customised according to customer requirements and changes in industry trends.
  • SUPERVISORY SKILLS DEVELOPMENT (AVAILABLE IN BAHASA MALAYSIA)DURATION1 – 2 daysOBJECTIVE(S)Upon completion of the course, participants should be able to supervise their subordinates effectively andshould be skilled at handling employee problems. This management course is designed to equip modernmanagers with a variety of dynamic and challenging skills at work place.WHO SHOULD ATTENDOperational and tactical management level staffsCOURSE DESCRIPTIONThis course includes simulations, role playing activities, and interactive workshops to give you practicalexperience.COURSE OUTLINEModule Learning ObjectivesPersonal Growth Defining self-actualization, personal growth and personal- development.The Supervisor and Management Creating awareness about what it means to be an effective coach in a changing environment.Motivation Through Leadership To analyze and celebrate their leadership assets, by encouragingManaging Conflicts considering and developing their blind spots and opportunities for improvement.Building and Effective Team To reveal how organization can establish the conditions for successful team behaviour and results.Delegation To demonstrate how successful delegation of authority will help both managers and their staff members to be more successful and productiveDisciplinary Action To help and encourage all employees to achieve and maintain standards of conduct, attendance and job performance.Counseling Familiarize staffs regarding the personnel involved in guidance program and areas of guidance. 129*Note: Course outlines can be customised according to customer requirements and changes in industry trends.
  • Setting Goals and Objectives Setting goals and objectives is the best way to turn dreams and visions into reality. 130*Note: Course outlines can be customised according to customer requirements and changes in industry trends.
  • SURRENDER TO WIN: INSIGHT FROM THE TRIBESDURATION2 days, customisable to client needs and can take forms ranging from keynote speaking, training, facilitation,working sessions, executive coaching and mentoringOBJECTIVE(S)The exceptional feature of Ken Wilbers Integral Theory is that all mental structures—subconscious, rational,mystical—are considered complementary and legitimate, rather than competing in a zero-sum conceptualspace. And that is perhaps Wilbers greatest accomplishment—the opening up of a space wherein more ideas,theories, beliefs, and stories can be considered true, responsible, and acceptable.Dr Yvonne Sum’s approach in developing leadership behaviours aligns strongly with this ‘non zero sum’approach – the parts combined make more than the whole.For business organisations, Wilbur’s model is summarised as follows, requiring alignment across the followingfour quadrants as the basis for sustainable growth: Individual Internal, Individual External, Collective Internal,and Collective External.So, if the role of the leader is to achieve growth through strategic alignment of all parts of the business ‘tribe’,then Wilbur looks at ‘what’, and Dr Sum looks at ‘Why’ and ‘How’ to achieve strategic alignment.WHO SHOULD ATTENDHuman Resource Professionals, New Supervisors, Experienced Managers, Upwardly Mobile Professionals, HighPerforming LeadersCOURSE DESCRIPTIONThrough his lifetime of research, philosopher, writer and academic Ken Wilbur has opened the space in ourminds wherein more ideas, theories, beliefs and stories can be considered true, responsible andacceptable. Wilbur’s work has made the world realise the importance of strategic alignment in allorganisations, requiring integration between personal and organisational needs and goals.Drawing on lessons from our most basic tribe, the family, Dr Yvonne Sum explains how to lead in this space,and what you need to do to maintain effective leadership in this changing world.The learning of participants will be integrated through action learning, peer consulting and coaching, utilisingaccelerated learning technology, cognitive behavioural and self-actualising psychology. The facilitation ispractical, fun and engaging and the learning is linked directly back to application in the workplace.COURSE OUTLINE Module Learning Objectives Self-Awareness Having an overview of where current Self is at in individual Context Setting participants mindset ready to explore Present & Desired Future 131*Note: Course outlines can be customised according to customer requirements and changes in industry trends.
  • Leadership Lessons from the Understanding the 7 Principles of Leadership Learnt from Parenting: How Home Front functional work tribes are similar to happy families The 3 Rs of Partnering Navigating key leaderships skills in situational sensing, flexible thinking and action Authentic Leadership Knowing and showing your self enough to excite your followers to exceptional performance Contextual Leadership Setting the environment through framing and reframing contexts so it is easy to get buy-in Building Trust through Learning the art of connection, building trust quickly and relating to people with Rapport & Empathy ease Learning from your Use of self reflection and leveraging the experience and knowledge in the observations and insights greater group to re-integrate self and learning Story Selling How to use stories and metaphors to make your message memorable and impactful 132*Note: Course outlines can be customised according to customer requirements and changes in industry trends.
  • THE PSYCHOLOGY OF PEOPLE MANAGEMENTDURATION2 daysOBJECTIVE(S)Major organisations now realise that the key to sustainable growth and success is a strong culture of peoplemanagement. Thriving organisations are filled with enlightened and empowered leaders and employees. Thiscourse teaches you: i. The application of key principles from managerial psychology; ii. How to ensure that the core needs of people in the workplace are met; and iii. How to empower your employees and leverage their strengths.WHO SHOULD ATTENDManagers who feel that a better understanding of their employees and of workplace psychology is vital inimproving team performance.COURSE DESCRIPTIONThis programme provides you with basic concepts and theories of workplace psychology. It includes activities,simulations, role playing, and interactive workshops to give you hands on experience.COURSE OUTLINEModule Lesson(s)Core needs Understanding the core needs of people in the workplace including physical needs, intellectual needs, emotional needs, and social needsKey models Grasping key models of people management including the reward and punishment model, empowerment model, and motivational modelEmotions Appreciating how unregulated emotions can be counterproductive and even destructive in management Identifying and understanding stress and anger Learning effective ways of managing negative emotionsTeams Understanding factors involved in strengthening team bonds Learning frameworks and tools that help teams work together and support each other through periods of organisational change and uncertaintyManagement Learning tools to facilitate better communication between managers and employees Appreciating individual differences and adapting reward system according to individual staff 133*Note: Course outlines can be customised according to customer requirements and changes in industry trends.
  • Using different ways to inspire and motivate different staff Learning to identify and develop talent & potential in your teamsManaging conflict Getting to the root of conflicts Harnessing the different tools in conflict resolution to diffuse workplace conflictEnsuring continuity Ensuring that lesson learnt are implemented to improve work environment 134*Note: Course outlines can be customised according to customer requirements and changes in industry trends.
  • TIME MANAGEMENTDURATION1 day, extendable to 2 daysOBJECTIVE(S)Too much to do, too little time? This course helps you to do more with less time. It teaches you how to: i. Appreciate the value of time; ii. Incorporate proven techniques into your daily responsibilities; iii. Eliminate time wasters; and iv. Overcome the desire for procrastination.WHO SHOULD ATTENDAnyone who wants to improve their productivity and have better control over their time commitments.COURSE DESCRIPTIONSuccess is often dependent on how time is spent. This course provides you with frameworks and proven toolsto facilitate better time management skills. It includes simulations, role-playing activities, and interactiveworkshops to give you the necessary practical experience.COURSE OUTLINEModule Learning Objective(s)26 hours Identifying what you would do if you have more timeMy style Evaluating your existing strengths in time management Identifying points of improvement Recognising the effect of your time management style on othersTools Using various tools to learn how to prioritiseSMARTER strategy Knowing what your underlying goal isTime management models Learning how to use incorporate a structured approach into real lifeGoodbye procrastinator Identify the root causes of inaction Escaping the deadline-driven trapEvaluation Adopting a more positive attitude towards tasks Assessing the pros and cons of using different tools in different contextsNo man is an island Learning to work with othersEliminate time wasters Learning to constructively & systematically diffuse distractions 135*Note: Course outlines can be customised according to customer requirements and changes in industry trends.
  • Delegation Make the best use of resources at handSaying “No” Learning to push back when faced with frivolous requestsChanged for good Ensuring lessons learnt are applied daily 136*Note: Course outlines can be customised according to customer requirements and changes in industry trends.
  • UNDERSTANDING FOLLOWSHIP: NAVIGATING THE OTHER SIDE OF LEADERSHIPDURATION2 daysOBJECTIVE(S)In a rapidly changing world, there is a need to understand change at several levels: the structure of changeitself, how the change impacts the people, and how that in turn affects relationships. Areas covered in theworkshop include: i. Understanding the structure of change. ii. Exploring the concept of ‘Everyone can lead’. iii. How to ‘read the book’ that is our follower(s). iv. The power of dialogue. v. Handling conflict to increase team effectiveness. vi. Increasing the creativity in teams. vii. Enhancing the authenticity and transparency of individuals.WHO SHOULD ATTENDHuman Resource Professionals, New Supervisors, Experienced Managers, Upwardly Mobile Professionals, HighPerforming LeadersCOURSE DESCRIPTIONThis program helps leaders master the art and science of exciting team members to exceptional performance.Learn to step into the shoes of your team members and understand their needs, without compromising yourstrategy or what your organizational outcomes are. Navigate the key principles of how to remain an authenticleader whilst tapping the highest potential in your team.In this program, Yvonne sets out how ‘everyone can lead’, and how best to balance the leader/followerrelationship at all levels. You’ll learn how to ‘read the book’ that is your follower. You’ll learn how to use thepower of dialogue to dissolve conflict and to encourage creativity.The learning of participants will be integrated through action learning, peer consulting and coaching, utilisingaccelerated learning technology, cognitive behavioural and self-actualising psychology. The facilitation ispractical, fun and engaging and the learning is linked directly back to application in the workplace.COURSE OUTLINE Module Learning Objectives Understanding Change Having an overview of Change and its relevance in growth. Setting participants mindset ready to embrace change. Observation of the world presently and how they would like it to be. 137*Note: Course outlines can be customised according to customer requirements and changes in industry trends.
  • Leadership Insights from Understanding the 7 Principles of Leadership Learnt from Home Tribe: Leveraging the Tribe counterintuitive common sense Coaching Essentials Helping Others Succeed. Establishing trust, building confidence and unleashing the potential of your team Wisdom of Multiple Learning how to stay authentic to your worldview whilst simultaneously Perspectives appreciating the world of who you interact with, without losing your objective distance Managing Difficult People Developing greater flexibility in how you influence and persuade Personality Filters Understanding our diverse preferences in order to present information for maximum impact Leading Change Setting a clear vision/strategy and exciting people to exceptional performance through authentic leadership and self-actualizing culture Learning from your Use of self reflection and leveraging the experience and knowledge in the greater observations and insights group to re-integrate self and learning 138*Note: Course outlines can be customised according to customer requirements and changes in industry trends.
  • WORKING WITH EMOTIONAL INTELLIGENCEDURATION2 daysOBJECTIVE(S)In the brutal and competitive world of business, organizations are in need of people with more than justfunctional and intellectual competence. For that competitive edge, combinations of strong inter/intrapersonalskills, with functional expertise and intellect are necessary.EQ provides the platform and framework to further enhance your intra and interpersonal skills. You will learn: i. To understand and appreciate the 4 fundamental capabilities of EQ (Self-Awareness, Self- Management, Social Awareness and Relationship Management) ii. The 5 essential EQ Skills that is vital to being able to understand and communicate in the realm of emotions. iii. How to manage stress, develop secure bases, use non-verbal communications and manage conflict. iv. How to apply EQ to motivate and engage your teams, foster cooperative working relationships, and improve your overall effectiveness.WHO SHOULD ATTENDEntry level executives who would like better control over their emotions in order to gain professional tractionCOURSE DESCRIPTIONEQ is about recognizing, managing, and utilizing emotions in positive and constructive ways. It’s also aboutrecognizing other people’s emotional states and learning how to engage with them to create an environmentof safety, trust, and confidence.Self-awareness, Self-esteem, Compassion, Empathy, and Adaptability are all linked to EQ.COURSE OUTLINEModule Learning ObjectivesBasics of Emotional Intelligence (EQ)EQ? Theory of multiple intelligences Common misconceptions about EQWhy EQ? The role of EQ in the facets of our lives (Personal, Family, Work, Business, etc.) 139*Note: Course outlines can be customised according to customer requirements and changes in industry trends.
  • Know YourselfEQ Assessment Discovering more about yourselfMeasuring and Outlining your personal profileinterpreting your EQ Determining your strengths and areas for developmentSelf-AwarenessEmotional Sensitivity Being true to yourself(Internal) Recognize and acknowledge emotions Being Assertive (Establish Boundaries) Alignment leads to CongruencyEmotional Control Actions speaks loudest! Developing Emotional FlexibilitySelf-ManagementEQ Applied Recognizing Patterns of Behaviour The Power of Frames THINK! Developing Behavioural FlexibilitySocial AwarenessEmotional Sensitivity Emotions are Powerful(External) Emotions and Performance Communication, Rapport, Induction and FrequencyCommunications is The Johari WindowEverything! Talking, Questioning and Listening techniquesRelationship ManagementTeam Understanding People through different lenses Awareness for Performance Tweaking Team Dynamics – Trust, Accountability, MotivationLeveraging Talents Timeless Leadership Principles Authenticity in Leadership 140*Note: Course outlines can be customised according to customer requirements and changes in industry trends.
  • Strength Based LeadershipEQ IntegrationEQ & Situational Leadership, it’s situational!Leadership There are Leaders and there are Emotionally Intelligent Leaders.EQ & Professional Life Using Emotions to Drive Excellence in PerformanceEQ & Your Goals Leveraging your EQ Profile The connection between EQ & your goals Plan for Action 141*Note: Course outlines can be customised according to customer requirements and changes in industry trends.
  • Our Team
  • Roshan Thiran Roberto Galeotti Weng Lin Eric Lau … has previous… spent 12 years … has over 40 years experience as Asiawith GE in US, … was previously a of extensive Pacific CFO forEurope and Asia in trainer with Dale management, M&A, Steelcase Inc. andMedia, Aviation, Carnegie, regional strategic alliances Head of Finance &Financial Services, marketing manager and operational IT for BritishConsulting and as for Unilever, Lead experiences in the American TobacoGlobal Talent Brand Custodian for energy sector and Rothmans, andDirector for Johnson Lipton, and (nuclear and oil & directorship roles& Johnson. He is a consultant to gas), including 20 for US and UKnotable speaker and various Fortune 500 years with GE Oil & MNCs, in China,teacher a for MNCs companies Gas in Asia. India, Japan, andacross the globe Australia. Dr. Goh Chee Ang Hui Ming Andrew Lau Ang Ming Ern Leong … implemented … is Dean of the …has 10 years diverse learning… has been Asia HR Faculty of worth of working solutions forLeader for GE Oil & Behavioral Sciences experience, the bulk managementGas, in charge of at HELP University of which was spent training, trainingregional HR College. He is at Shell, contentmanagement and project leader for implementing development, andsupporting people several UNICEF commercial projects HR solutions fordevelopment. She interventions in with values DHL Asia Pacific,brings with her a Malaysia, and is exceeding USD 110 Astro, Petronas,background in active in both million in Asia and MISC andfinance. research and Europe. companies of the consulting. MICCI. Anita Jin Nashad Emir… is also from GE and is now a full-time consultantand associate of Leaderonomics. She is based in … has spent 7 years with GE in senior positions. He isShanghai China, and takes care of the a certified trainer for various productivity andLeaderonomics office in Shanghai. She is also a gifted change management programs, and a Six SigmaMandarin trainer and teaches in GE, Johnson & Master Black Belt.Johnson and a number of other global MNCs inChina
  • Contact Uscustomer.care@leaderonomics.com +60 3 7957 5809www.leaderonomics.com + 603 7957 5831 8