Bcs elite leeds kowledge worker presentation 3 nov 2011

IT Leaders at the Vanguard of 21stCentury Productivity:Overcoming Knowledge Worker Attention Deﬁcit DisorderAlison Freer, Director - Lead & Transform 3rd November 2011 - BCS Elite Leeds

Today• Assessing the beneﬁts of improving knowledge worker productivity• Sharing top tips for making theory work in practice• How IT can lead the productivity revolution.

Attention Deﬁcit• E-mail, MS Ofﬁce used for 30+hours per week• 20 - 200+++ emails received a day• 150 hours per year, per person looking for lost information• 80% corporate information is unstructured - terabytes of it! Gartner 2005

Productivity Gap• 10:1 difference in productivity amongst software organisations• The best people outperform the worst by 10:1• The best performer is about 2.5 times better than the median Tom DeMarco 1999

Drucker’s Prophecy“the unique contribution ofmanagement in the 20thcentury was the 50 foldimprovement in theproductivity of manualworkers…....

“....the most important contributionmanagement needs to make in the21st Century is to similarly increasethe productivity of knowledgeworkers”. Peter Drucker 1999

‘Thinking for a Living’ Thomas Davenport, HBR 2005

Knowledge Workers..• Like autonomy• Value their knowledge but don’t always share easily• Find it hard to explain the detail of what they do• Add maximum value when they collaborate.

Productive People...• Limit the number of gadgets• Invest effort in deciding priority information & organising it well• Get help & use assistants, to some degree• Use lists• Adapt tools & approaches to suit different situations

‘I-shaped’ PeopleDeep subjectknowledge, applied toproblem-solving inspeciﬁc domains.Needs... time & spaceto think, perfect, testand research.

‘T-shaped’ PeopleBroad subject interests,plus core expertise,drawn to maximisingopportunities incomplex businessenvironments.Needs... interaction, toshare & learn fromothers.

Table Talk• What does knowledge worker productivity mean in your organisation?• How do you measure it?

Maximising Knowledge Worker Productivity• Treat knowledge workers as assets not costs• Physical & virtual workplaces to ‘bump’ together• Expose to learning & teaching• Automate their routine tasks

The Hybrid Organisation Economic Demographic Uncertainty Change WORKPLACE THE HYBRID ORGANISATION TECHNOLOGY PEOPLE Social & MassBusiness Tech Globalisation Innovations Microsoft 2011

Top Tip #1- Listen• Software Studio Team - variable productivity. Over & under utilisation of different individuals• 1:1 mentoring followed by facilitated team project events.• Identiﬁed productivity enablers & blockers for different personalities.

Top Tip #2- Engage• Public sector IT department, facing out-sourcing test• Leadership team mentoring followed by whole department customer focus workshops - involving real customers!• Engaged ‘I-shaped’ personalities directly with customer facing projects.• Department retained.

Top Tip #3- Adopt & Adapt• Process Manufacturing IT Service - high autonomy, high budgetary discretion• Experimented with social network-like platform (Yammer) within IT.• Engaged speciﬁc manufacturing colleagues in ‘Ideation’ for new processes.• Platform and Ideation process now adopted by EMEA business.

Top Tip #4- Drive• University IT Team - federated structure, poor project & programme delivery on IT & Capital.• Senior IT Team initiated a business Beneﬁts-led approach for all new projects.• Structured change programme - IT & business colleagues together.• Immediately improved delivery of high investment projects. Raising sector standards.

Table TalkHow will youtake a LEADon knowledgeworkerproductivity?

References• Microsoft: www.thehybridorganisation.com• Thinking for a Living http:// www.tomdavenport.com• Knowledge Worker Productivity, Peter Drucker 1999, California Management Review• Durham University Innovation Studio http://www.dur.ac.uk/dbs/faculty/ projects/innovationstudio/

alison@leadandtransformit.com Telephone: 0191 501 8550 Twitter: @leadtransformITwww.leadandtransformit.com

Bcs elite leeds kowledge worker presentation 3 nov 2011

by Lead & Transform on Feb 06, 2012

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