Internal Communications Tools 9.12
 

Internal Communications Tools 9.12

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  • Meaning they are emotionally disconnected from their workplaces and are less likely to be productive.
  • "not engaged" or are "actively disengaged" in their work,
  • For example, at the beverage company of Molson Coors, engaged employees were five times less likely than non-engaged employees to have a safety incident and seven times less likely to have a lost-time safety incident. In fact, the average cost of a safety incident for an engaged employee was $63, compared with an average of $392 for a non-engaged employee.Employees with the highest level of commitment perform 20% better and are 87% less likely to leave the organization, which indicates that engagement is linked to organizational performance. The national average turnover rate for disengaged employees is 23%. The cost of replacing an average worker is half a year’s salary, and that figure skyrockets to 150% for highly skilled workers according to Paulson Training.
  • Cost of Poor hits all $26,041 is the cumulative cost per worker per yeardue to productivity losses resulting from communications barriers. IntranetsQuarterly Review MeetingsCant’ tell whether anyone is receiving the message and understanding the message
  • Cost of Poor hits all $26,041 is the cumulative cost per worker per yeardue to productivity losses resulting from communications barriers. IntranetsQuarterly Review MeetingsCant’ tell whether anyone is receiving the message and understanding the message
  • Nothing new in what we do – Everything is new about how we do it.

Internal Communications Tools 9.12 Internal Communications Tools 9.12 Presentation Transcript

  • CREATINGHIGH-PERFORMANCECULTURESUsing the Power of Internal Communications
  • This Guy is Costing AmericanBusiness $370 Billion per Year
  • Gallup Says…• 71% of U.S. employees are not engaged in their work
  • Cost of Disengagement• Higher safety incidents• Loss of productivity• Lower profitability• Absenteeism• Erodes organization’s bottom line• Breaks the spirits of colleagues
  • Communication is the Cornerstoneto EngagementBut…the tools used now are ineffective! Emails Bulletin Boards Newsletters
  • Communication is the Cornerstoneto EngagementInternal communication is ineffective when:• There is no way to know if the messages are received or understood• The message changes as it moves from CEO to front line staff• Content is not relevant to a variety of audiences• Information is outdated and easy to tune out• Infrequency feeds the rumor mill
  • Highly Effective InternalCommunicationsLeading indicator of Financial Performance• Companies that have highly effective internal communications had 47% higher total returns to shareholders over the last five years compared to companies with the least effective internal communications.
  • PDP Integrated ModulesrNews• Weekly Digital Newspaper – Internal Editorial Board determines content • Made up of broad cross section of employees – “Active Content” used in paper – Human interest stories engage employees – Structured communication vs. social media non-contextual commentary – Extends CEOs reach – Accelerates alignment to strategy – Ends rumor mill
  • PDP Integrated ModulesrPeople• Directory of employees – Lists Name, Title, Tenure – Sorts by Shift, Group, Role, Team, Name, Tenure, & Event (Service Anniversary or Birthday)• Personal photos may be uploaded• Recognizes and celebrates employees!
  • PDP Integrated ModulesrScore• Display of real time metrics – Data is automatically harvested directly out of clients’ systems – Archery target metaphor makes data easy to understand by all employees• Trend views – Show the direction key performance metrics are headed – View granularities are daily, weekly, monthly, quarterly, and annually – Data fields provide added detail• Creates line of sight on performance
  • PDP Solutions• Touchscreen kiosks – Accessible on PCs• Reporting tools• Expert data management• Proprietary software• Patented SaaS application
  • Creating a World Where PeopleDrive PerformanceUsing the Power of Internal Communications• Applied in – Banking – Government – Healthcare – Manufacturing – Nonprofits