Your SlideShare is downloading. ×
0
Crime & Safetya service for Carnegie MellonTHE INVESTIGATORSLauren ChapmanKristle McCrackenMarcus Pérez Cervantes
TERRITORy MAp                                                                                                             ...
TERRITORy MAp                                                                                                             ...
HuNT STATEMENT    We are going to research what students know and do about    crime in order to make safety more convenien...
CORE COMpETENCy    CMU POLICE MISSION STATEMENT    The mission of the CMUPD is to enhance and promote safety at the    uni...
CMu pOlICE: COMpANy pERCEpTION    Communication            •	          Students	read	and	receive	crime	alerts    Miscommun...
wHAT DO yOu THINk Of wHEN    SOMEONE MENTIONS CRIME?Designing For Service   November 2010   Marcus Pérez Cervantes   Laure...
wHAT DO yOu THINk Of wHEN    SOMEONE MENTIONS CRIME?    pERSONAl SAfETyDesigning For Service   November 2010   Marcus Pére...
wHAT DO yOu THINk Of wHEN    SOMEONE MENTIONS CRIME?    pERSONAl SAfETy    MuGGINGSDesigning For Service   November 2010  ...
wHAT DO yOu THINk Of wHEN    SOMEONE MENTIONS CRIME?    pERSONAl SAfETy    MuGGINGS    VIOlENT ASSAulTSDesigning For Servi...
wHAT DO yOu THINk Of wHEN    SOMEONE MENTIONS CRIME?    pERSONAl SAfETy    MuGGINGS    VIOlENT ASSAulTS    NIGHTTIMEDesign...
buT wE DISCOVERED ANOTHER    TypE Of CRIME...Designing For Service   November 2010   Marcus Pérez Cervantes   Lauren Chapm...
REpORTED TO CMu pOlICE IN 2009    (both numbers have since risen)                                                         ...
Thefts occur most frequently:                        library, university Center and Gym locker roomsDesigning For Service ...
ENVIRONMENT DESCRIpTION                     “Safety is protecting the well being of the campus                   community...
“We get a lot of people who wander onto the campus, drug             addicts, etc, who aim to steal. A lot of cell phones,...
“Safety is having bodily security, not being afraid for your                life, comfortable leaving possessions in place...
“When she lived in the dorms, she used to lock her stuff            whenever she would leave her room or some one she didn...
“Students are easy targets. They’re least aware and                                    carrying a $2, 000 laptop.”        ...
STAkEHOlDER MAp                                            RE                                         CTU                 ...
STAkEHOlDER MAp                                            RE                                         CTU                 ...
SAfETy IS INCONVENIENT IN TERMS Of...                                                   Ask someone       Constant Vigilan...
SpEED DATINGDesigning For Service   November 2010   Marcus Pérez Cervantes   Lauren Chapman   Kristle Mccracken   School o...
Have you ever wished you could o er your                                  friends a ride back home?                       ...
Have you ever wished you didn’t have to worry                          about leaving your belongings unattended?          ...
NEw SERVICE STRATEGy                Our service strategy is to decrease campus theft, related                     anxiety ...
NEw CuSTOMER jOuRNEy        Studying at library,             Leaves belongings,               When returns,            Giv...
MEET ERICASenior robotics studentLives off campusNo carWorks at CMU lateTrusts CMU       Low      HighAwareness        Low...
MEET ANDREwFreshman history studentLives on campusWorks at libraryHangs out at UCGoes to gym 3X weekTrusts CMU       Low  ...
[ VIDEO SkETCH ]Designing For Service   November 2010   Marcus Pérez Cervantes   Lauren Chapman   Kristle Mccracken   Scho...
Application       Visit day          freshman             AwarenessSERVICE bluEpRINT                    essay             ...
look out            look out           point rewardsSERVICE bluEpRINT                    assignment          programphysic...
Thank youTHE INVESTIGATORSLauren ChapmanKristle McCrackenMarcus Pérez Cervantes
Upcoming SlideShare
Loading in...5
×

Look Out: A Safety Service for Students

507

Published on

Published in: Design
0 Comments
2 Likes
Statistics
Notes
  • Be the first to comment

No Downloads
Views
Total Views
507
On Slideshare
0
From Embeds
0
Number of Embeds
1
Actions
Shares
0
Downloads
5
Comments
0
Likes
2
Embeds 0
No embeds

No notes for slide

Transcript of "Look Out: A Safety Service for Students"

  1. 1. Crime & Safetya service for Carnegie MellonTHE INVESTIGATORSLauren ChapmanKristle McCrackenMarcus Pérez Cervantes
  2. 2. TERRITORy MAp Ni s gh pu tT am im C e On O n e Ca im mp yT SEXUAL ASSAULT us Da LARCENY ARMED ROBBERY ARMED BURGLARY ROBBERY SEXUAL ASSAULT MOTOR VEHICLE THEFT s pu Da m yT Ca BURGLARY im O O ff ff e e Ca m Ti m pu ht s NigDesigning For Service November 2010 Marcus Pérez Cervantes Lauren Chapman Kristle Mccracken School of Design Carnegie Mellon University
  3. 3. TERRITORy MAp Ni s gh pu tT am im C e On O n e Ca im mp yT SEXUAL ASSAULT us Da LARCENY INCONVENIENCE ARMED ROBBERY BREAKDOWN OF COMMUNICATION ARMED BURGLARY ROBBERY RISKY BEHAVIOR ASSAULT SEXUAL MOTOR VEHICLE THEFT s pu Da m yT Ca BURGLARY im O O ff ff e e Ca m m t Ti pu s NighDesigning For Service November 2010 Marcus Pérez Cervantes Lauren Chapman Kristle Mccracken School of Design Carnegie Mellon University
  4. 4. HuNT STATEMENT We are going to research what students know and do about crime in order to make safety more convenient. We believe this will promote safety and awareness of crime among students.Designing For Service November 2010 Marcus Pérez Cervantes Lauren Chapman Kristle Mccracken School of Design Carnegie Mellon University
  5. 5. CORE COMpETENCy CMU POLICE MISSION STATEMENT The mission of the CMUPD is to enhance and promote safety at the university through collaboration, proactive problem-solving, open communication and the delivery of professional and dependable police and security services.Designing For Service November 2010 Marcus Pérez Cervantes Lauren Chapman Kristle Mccracken School of Design Carnegie Mellon University
  6. 6. CMu pOlICE: COMpANy pERCEpTION Communication • Students read and receive crime alerts Miscommunication • Students know more about crime off campus than crime on campus • Students confused about what CMU police do (eg. safewalk) • Not all students know police dept. number Collaboration • No collaboration with students Dependable • Response rate varies considerablyDesigning For Service November 2010 Marcus Pérez Cervantes Lauren Chapman Kristle Mccracken School of Design Carnegie Mellon University
  7. 7. wHAT DO yOu THINk Of wHEN SOMEONE MENTIONS CRIME?Designing For Service November 2010 Marcus Pérez Cervantes Lauren Chapman Kristle Mccracken School of Design Carnegie Mellon University
  8. 8. wHAT DO yOu THINk Of wHEN SOMEONE MENTIONS CRIME? pERSONAl SAfETyDesigning For Service November 2010 Marcus Pérez Cervantes Lauren Chapman Kristle Mccracken School of Design Carnegie Mellon University
  9. 9. wHAT DO yOu THINk Of wHEN SOMEONE MENTIONS CRIME? pERSONAl SAfETy MuGGINGSDesigning For Service November 2010 Marcus Pérez Cervantes Lauren Chapman Kristle Mccracken School of Design Carnegie Mellon University
  10. 10. wHAT DO yOu THINk Of wHEN SOMEONE MENTIONS CRIME? pERSONAl SAfETy MuGGINGS VIOlENT ASSAulTSDesigning For Service November 2010 Marcus Pérez Cervantes Lauren Chapman Kristle Mccracken School of Design Carnegie Mellon University
  11. 11. wHAT DO yOu THINk Of wHEN SOMEONE MENTIONS CRIME? pERSONAl SAfETy MuGGINGS VIOlENT ASSAulTS NIGHTTIMEDesigning For Service November 2010 Marcus Pérez Cervantes Lauren Chapman Kristle Mccracken School of Design Carnegie Mellon University
  12. 12. buT wE DISCOVERED ANOTHER TypE Of CRIME...Designing For Service November 2010 Marcus Pérez Cervantes Lauren Chapman Kristle Mccracken School of Design Carnegie Mellon University
  13. 13. REpORTED TO CMu pOlICE IN 2009 (both numbers have since risen) BURGLARY 25 LARCENY 241 ASSAULT 1Designing For Service November 2010 Marcus Pérez Cervantes Lauren Chapman Kristle Mccracken School of Design Carnegie Mellon University
  14. 14. Thefts occur most frequently: library, university Center and Gym locker roomsDesigning For Service November 2010 Marcus Pérez Cervantes Lauren Chapman Kristle Mccracken School of Design Carnegie Mellon University
  15. 15. ENVIRONMENT DESCRIpTION “Safety is protecting the well being of the campus community while allowing them to conduct their daily activities in the freest manner possible.” - Graduate StudentDesigning For Service November 2010 Marcus Pérez Cervantes Lauren Chapman Kristle Mccracken School of Design Carnegie Mellon University
  16. 16. “We get a lot of people who wander onto the campus, drug addicts, etc, who aim to steal. A lot of cell phones, laptops and bikes are stolen.” - Carnegie Mellon University Campus PoliceDesigning For Service November 2010 Marcus Pérez Cervantes Lauren Chapman Kristle Mccracken School of Design Carnegie Mellon University
  17. 17. “Safety is having bodily security, not being afraid for your life, comfortable leaving possessions in place without them being at risk of theft.” - Undergraduate StudentDesigning For Service November 2010 Marcus Pérez Cervantes Lauren Chapman Kristle Mccracken School of Design Carnegie Mellon University
  18. 18. “When she lived in the dorms, she used to lock her stuff whenever she would leave her room or some one she didn’t know was in the room.” - Undergraduate StudentDesigning For Service November 2010 Marcus Pérez Cervantes Lauren Chapman Kristle Mccracken School of Design Carnegie Mellon University
  19. 19. “Students are easy targets. They’re least aware and carrying a $2, 000 laptop.” - Graduate StudentDesigning For Service November 2010 Marcus Pérez Cervantes Lauren Chapman Kristle Mccracken School of Design Carnegie Mellon University
  20. 20. STAkEHOlDER MAp RE CTU RU Preventative O RT ST Devices Pets Dispatch Center PP CMU - Safety HQ TY SU FE SA Security Guards Escort Service Detectives U CM Campus Police Safe Walk Dispatch Center Student Police Government Students Faculty & Staff Safety Awareness Educator (Bike & laptop Pittsburgh Police registration) Safety Alerts U. Pitt Police Other Students Paramedics PAT Bus system Dispatch Center U.PittDesigning For Service November 2010 Marcus Pérez Cervantes Lauren Chapman Kristle Mccracken School of Design Carnegie Mellon University
  21. 21. STAkEHOlDER MAp RE CTU RU Preventative O RT ST Devices Pets Dispatch Center PP CMU - Safety HQ TY SU FE SA Security Guards Escort Service Detectives U CM Campus Police Safe Walk Dispatch Center Student Police Government Students Faculty & Staff Safety Awareness Educator (Bike & laptop Pittsburgh Police registration) Safety Alerts U. Pitt Police Other Students Paramedics PAT Bus system Dispatch Center U.PittDesigning For Service November 2010 Marcus Pérez Cervantes Lauren Chapman Kristle Mccracken School of Design Carnegie Mellon University
  22. 22. SAfETy IS INCONVENIENT IN TERMS Of... Ask someone Constant Vigilance to watch stuff Packs up belongings, Police follow-up Does not report with investigation gets print out Studying at library, Does not want to pack, When returns, Reports theft Buys new laptop prints homework leaves belongings laptop stolen to CMU police 2pm 2:15pm 2:20pmDesigning For Service November 2010 Marcus Pérez Cervantes Lauren Chapman Kristle Mccracken School of Design Carnegie Mellon University
  23. 23. SpEED DATINGDesigning For Service November 2010 Marcus Pérez Cervantes Lauren Chapman Kristle Mccracken School of Design Carnegie Mellon University
  24. 24. Have you ever wished you could o er your friends a ride back home? “Vice versa. Can you take me home?“ “You don’t think to ask people who aren’t Some friends accept and drive Student drives to school. Before the Student leaves he or there.” she sends a noti cation to his or home together. - Graduate o er a ride home. her friends to StudentsDesigning For Service November 2010 Marcus Pérez Cervantes Lauren Chapman Kristle Mccracken School of Design Carnegie Mellon University
  25. 25. Have you ever wished you didn’t have to worry about leaving your belongings unattended? “I am always very anxious for fear of losing belongings.” Student working at the library. He or she - Graduate Student ID to active the protection system of the desk. Student uses CMU has to get homework that is being printed.Designing For Service November 2010 Marcus Pérez Cervantes Lauren Chapman Kristle Mccracken School of Design Carnegie Mellon University
  26. 26. NEw SERVICE STRATEGy Our service strategy is to decrease campus theft, related anxiety and to make safety more convenient.Designing For Service November 2010 Marcus Pérez Cervantes Lauren Chapman Kristle Mccracken School of Design Carnegie Mellon University
  27. 27. NEw CuSTOMER jOuRNEy Studying at library, Leaves belongings, When returns, Gives Look Out Continues working prints homework knowing classmate is everything is still points to thank on homework nearby watching out in place nearby classmate 2pm 2:15pm 2:20pmDesigning For Service November 2010 Marcus Pérez Cervantes Lauren Chapman Kristle Mccracken School of Design Carnegie Mellon University
  28. 28. MEET ERICASenior robotics studentLives off campusNo carWorks at CMU lateTrusts CMU Low HighAwareness Low HighResponsibility Low HighTakes risk Low High
  29. 29. MEET ANDREwFreshman history studentLives on campusWorks at libraryHangs out at UCGoes to gym 3X weekTrusts CMU Low HighAwareness Low HighResponsibility Low HighTakes risk Low High
  30. 30. [ VIDEO SkETCH ]Designing For Service November 2010 Marcus Pérez Cervantes Lauren Chapman Kristle Mccracken School of Design Carnegie Mellon University
  31. 31. Application Visit day freshman AwarenessSERVICE bluEpRINT essay orientation event Essay Welcome packet, Locks, Points, brochure, email stickers, ID tags, takeaways, emailphysical evidence phone app, pointsuser actions Write about Attend, learn Attend: Attend, looking out for personalize & participate others register belongings, register look out Line of interactionOnstage contact Tour guide, host Presentation Event teamperson team, program director Event team Event team Line of visibilitybackstage contact Event team Look out team Event team Admissionsperson coordinators coordinators committee CMU police CMU police Line of internal interactionSupport processes Online Registration Flyers application program Look Out web Look Out web app Info about CMU app values & Email client programs Email client
  32. 32. look out look out point rewardsSERVICE bluEpRINT assignment programphysical evidence Email Points Takeawaysuser actions Read email, look Allocate points, Redeem points, out look out pick prize Line of interactionOnstage contactperson Other CMU students bookstore Line of visibilitybackstage contact Look out team Look out team Look out teamperson Line of internal interactionSupport processes Look Out web Look Out web Look Out web app app app Email client Reward scale Reward scale
  33. 33. Thank youTHE INVESTIGATORSLauren ChapmanKristle McCrackenMarcus Pérez Cervantes
  1. A particular slide catching your eye?

    Clipping is a handy way to collect important slides you want to go back to later.

×