An Ecological View on Process Improvement: Some Thoughts for Improving Process Appraisals
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One of the strengths contributing to the diffusion and adoption during last years of Maturity Models (MMs) such as CMMI and ISO 15504 (aka SPICE) is the evolutionary path towards a continuous ...
One of the strengths contributing to the diffusion and adoption during last years of Maturity Models (MMs) such as CMMI and ISO 15504 (aka SPICE) is the evolutionary path towards a continuous improvement they provide, evolving the initial Crosby’s idea. Differently from Performance Management models (PMMs) such as the Balanced Scorecard (BSC), Malcolm Baldridge, EFQM Excellence Model or the JUSE Deming Prize, MMs seems to do not stress in their appraisal criteria the way resources are renewed, redistributing obtained ‘results’ towards the ‘enablers’. Looking at this question from an ‘ecological’ viewpoint, where the current environmental situation urgently asks to adopt renewable resources taking care from an holistic view of the state of the planet, the paper will discuss this issue translating it to the organizational management, proposing possible improvements to the process assessment model (PAM) generic structure of a MM, with the objective to provide a more confident picture of an organization from an appraisal, not overrated, as nowadays it can happen.
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