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IBM SmartCloud Connections Overview - Q2 2014

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This presentation provides an overview of the features available in IBM SmartCloud Connections, which has the social business tools you need to work with colleagues, customers, and partners, including ...

This presentation provides an overview of the features available in IBM SmartCloud Connections, which has the social business tools you need to work with colleagues, customers, and partners, including file sharing, instant messaging, and communities. To learn more, go to http://ibmcloud.com/social

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IBM SmartCloud Connections Overview - Q2 2014 IBM SmartCloud Connections Overview - Q2 2014 Presentation Transcript

  • © 2013 IBM Corporation #IBMConnections IBM SmartCloud Connections Overview Q2 2014 Luis Benitez Sr. Product Manager - IBM Connections & IBM SmartCloud Connections @lbenitez http://www.lbenitez.com
  • 2 Market Success Resources & Information Agenda Customer Success IBM SmartCloud Connections Overview
  • 3 Businesses Invest In These Areas To Maximize ROI IBM Patterns in Achieving Social Business Success: https://www14.software.ibm.com/webapp/iwm/web/signup.do?source=swg-US_Lotus_WebMerch&S_PKG=ov14017 Harness Social Business to Drive Results: http://www.ibm.com/social-business/us/en/assets/IBM_Patterns_Infographic_04.17.14.pdf View slide
  • 4 For example, to hire the right talent... IBM Patterns in Achieving Social Business Success: https://www14.software.ibm.com/webapp/iwm/web/signup.do?source=swg-US_Lotus_WebMerch&S_PKG=ov14017 Harness Social Business to Drive Results: http://www.ibm.com/social-business/us/en/assets/IBM_Patterns_Infographic_04.17.14.pdf View slide
  • 5 Empower others to work with the right talent IBM Patterns in Achieving Social Business Success: https://www14.software.ibm.com/webapp/iwm/web/signup.do?source=swg-US_Lotus_WebMerch&S_PKG=ov14017 Harness Social Business to Drive Results: http://www.ibm.com/social-business/us/en/assets/IBM_Patterns_Infographic_04.17.14.pdf
  • 6 And inspire your talent to innovate IBM Patterns in Achieving Social Business Success: https://www14.software.ibm.com/webapp/iwm/web/signup.do?source=swg-US_Lotus_WebMerch&S_PKG=ov14017 Harness Social Business to Drive Results: http://www.ibm.com/social-business/us/en/assets/IBM_Patterns_Infographic_04.17.14.pdf
  • © 2014 IBM Corporation The IBM Platform for Social Business Enabling “systems of engagement” solutions
  • 8 Make No Excuses – Get Business Done! IBM is in the leaders quadrant for 5 years in a row in Gartner Magic Quadrant for Social Software in the Workplace Leader in 3 Waves! Forrester Wave File, Sync and Share, Enterprise Social Platform and Cloud Strategies for Online Collaboration Software Vendors Leader in Aragon Research Globe for Enterprise Social Software Worldwide Market Share Leader for 5 years in a row! IBM Connections—The Leading Enterprise Social Software Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose. 1 Source: Gartner Magic Quadrant for Social Software in the Workplace, September 2013 2 Source: The Forrester Wave™: File Sync and Share, Q3 2013; Cloud Strategies for Online Collaboration Software Vendors, Q3 2012, and Enterprise Social Platforms, Q3 2011, Forrester Research, Inc. 3 Source: http://www-03.ibm.com/press/us/en/pressrelease/43703.wss April 2014. 4 Source: Aragon Research Globe for Enterprise Social Software, September 2012
  • © 2014 IBM Corporation Dashboard Focus on what you need to do and work on projects in real time Designs subject to change without notice Respond and act directly from the activity stream without switching contexts Respond and act directly from the activity stream without switching contexts Recommendations based on your social graph Recommendations based on your social graph Filters to focus on what you need Filters to focus on what you need
  • 10 © 2014 IBM Corporation Link previews help you decide whether to follow a shared link or not Link previews help you decide whether to follow a shared link or not Attention Management Drive attention to what matters and make quicker decisions Use #hashtags in comments to raise awareness of conversations Use #hashtags in comments to raise awareness of conversations Designs subject to change without notice
  • IBM SmartCloud Connections – People-centric Q2 2014 Updates
  • © 2014 IBM Corporation Discover people's contribution Respond faster to customers and make better decisions Recent updates view provides consolidated access to all contributions by person Recent updates view provides consolidated access to all contributions by person Designs subject to change without notice
  • © 2014 IBM Corporation Your Business Network Connect with others and find experts Search for expertise in your contacts and/or organization Search for expertise in your contacts and/or organization View and maintain your profile View and maintain your profile Type-ahead search to easily filter your contact list and find who you are looking for Type-ahead search to easily filter your contact list and find who you are looking for
  • 14 © 2014 IBM Corporation Social analytics in context help you discover projects and content Social analytics in context help you discover projects and content Recommendations are based on your social graph – see why something is being suggested Recommendations are based on your social graph – see why something is being suggested Trending topics allow you to see popular topics your peers, customers and partners are discussing Trending topics allow you to see popular topics your peers, customers and partners are discussing SocialAnalytics Discover what and who you should know – put your social graph to work
  • IBM SmartCloud Connections – Community Features Q2 2014 Updates
  • © 2014 IBM Corporation  Help people who have common interests to exchange and share information and ideas easily  Share files, watch videos via the media gallery, vote on ideas, plan projects, share information with blogs, wikis, forums, and more in a community  Expanded Community Overview field to create a compelling welcome page  Like to increase the visibility and reach of content with social sharing  A single view to manage community invites Communities Increase sales and customer retention Designs subject to change without notice I'm Following view to quickly access favorite communities I'm Following view to quickly access favorite communities
  • © 2014 IBM Corporation Communities Easily find and manage invitations New view to quickly find community invites New view to quickly find community invites Accept/decline invites directly from this view Accept/decline invites directly from this view Designs subject to change without notice
  • © 2014 IBM Corporation Communities Increase sales and customer retention Designs subject to change without notice See what's new and take action See what's new and take action Group microblogging – your own private quick discussion space Group microblogging – your own private quick discussion space
  • 19 © 2014 IBM Corporation Surveys app lists active In the community Surveys app lists active In the community Featured survey app displays a single survey or survey results Featured survey app displays a single survey or survey results Polls and Surveys Discover what and who you should know – put your social graph to work
  • 20 © 2014 IBM Corporation Create rules to control Progress towards questions Create rules to control Progress towards questions Pick from 9 question types and add as many questions as needed Pick from 9 question types and add as many questions as needed Edit questions inlineEdit questions inline Polls and Surveys Use the survey designer to create powerful polls and surveys without having to code
  • 21 © 2014 IBM Corporation  Survey events will appear in activity stream listings ● Community updates ● Homepage views  Survey events: ● Publish the survey ● Stop the survey ● Publish the survey results  Participate in the survey directly from the stream ● Complete active surveys ● View survey results Interact directly with surveys with 1 click from the stream Polls and Surveys Participate in the survey directly from the stream
  • 22 © 2014 IBM Corporation Build upon surveys from other communities and use as a starting point Build upon surveys from other communities and use as a starting point Export a survey from a community to share or keep for backup purposes Export a survey from a community to share or keep for backup purposes Polls and Surveys Export and Import surveys
  • © 2014 IBM Corporation Community Events Schedule and keep track of team events Designs subject to change without notice iCal link to add to your personal calendar in IBM Notes or Microsoft Outlook iCal link to add to your personal calendar in IBM Notes or Microsoft Outlook Many views supported (by month, by week, etc) Many views supported (by month, by week, etc) Members can follow, RSVP, and comment on events Members can follow, RSVP, and comment on events
  • © 2014 IBM Corporation Community Ideation Harvest and execute ideas faster Create & vote on ideas Create & vote on ideas Customize ideation settings Customize ideation settings Convert ideas into to-do's and take action Convert ideas into to-do's and take action Add Ideation to your community Add Ideation to your community Designs subject to change without notice
  • © 2014 IBM Corporation Community Ideation Harvest and execute ideas faster Manage ideas in a spreadsheet or other product Manage ideas in a spreadsheet or other product Focus participants on voting on open ideas Focus participants on voting on open ideas  Browse new ideas with the “open ideas” view and set that view as your default  Merge duplicates to streamline voting  Lock comments and votes on graduated ideas  Export ideas to CSV files for further review Designs subject to change without notice
  • 26 © 2014 IBM Corporation Crowdsource ideas on different topics within the same community Crowdsource ideas on different topics within the same community Attention Management Organize ideas and focus crowdsourcing efforts by topics Designs subject to change without notice
  • © 2014 IBM Corporation Blogs Generate new product and services faster Threaded commentsThreaded comments Ability to edit commentsAbility to edit comments Designs subject to change without notice
  • 28 © 2014 IBM Corporation Designs subject to change without notice Mentions in blogs and ideation keeps the conversation going and drives engagement Mentions in blogs and ideation keeps the conversation going and drives engagement Drive the conversation @-mentions in the ideation in blogs help increase participation
  • 29 © 2014 IBM Corporation Pick one or more folders to highlight in the community overview Pick one or more folders to highlight in the community overview Create and use folders to organize content in the community Create and use folders to organize content in the community Attention Management Organize files within communities to work on what you need – now Designs subject to change without notice
  • © 2014 IBM Corporation Community Forums Reduce support costs with customer self-help  Start discussions and exchange thoughts  Brainstorm and collect feedback on new product ideas or concepts  Host public or private discussions within a forum  Mark threads as “questions” and highlight answers that are “correct” - will help members know the right information and the experts!  Foster a question and answer dialogue electronically Designs subject to change without notice
  • © 2014 IBM Corporation Forums Reduce support costs with customer self-help Identify and act on “Open Questions” to foster community collaboration and engagement Identify and act on “Open Questions” to foster community collaboration and engagement Designs subject to change without notice
  • © 2014 IBM Corporation Community Forums Enable self-support and encourage discussions Like a forum topic to share it with your followers. Like a forum topic to share it with your followers. Sort to view most “liked” topics in a Forum or across forums. Sort to view most “liked” topics in a Forum or across forums. Designs subject to change without notice
  • 33 © 2014 IBM Corporation Designs subject to change without notice Keep the conversation going Sort by date makes it easy to determine new content added recently Sort topic responses by date to quickly find new content that's been added Sort topic responses by date to quickly find new content that's been added
  • 34 © 2014 IBM Corporation Quickly add images Upload images directly from your device and visually express your point Upload and embed images to forums in one step Upload and embed images to forums in one step
  • © 2014 IBM Corporation  An easy way to post, share, and comment on content  A place for you and your teams can collaboratively edit content – Create wiki pages; enter and edit content using a rich text editor, adding HTML, or editing in wiki markup – Compare wiki page versions – Subscribe to wiki pages to be notified of changes – Organize pages hierarchically – Recommend, tag, and comment on pages – Subscribe to wiki pages to be notified of changes – Control and assign read access, write access, or manager access privileges Wikis Improve efficiency across your organization Macro to automatically generate table of contents for the page Macro to automatically generate table of contents for the page
  • © 2014 IBM Corporation  Copy / paste embedded code from other sites directly into the rich text editor (e.g. YouTube, SlideShare, etc).  Table column widths are easily adjustable during table creation and can be resized by dragging  Insert multiple columns / rows at the same time  Support for page anchors  Recycle bin for pages  Copy / paste a row in a table, preserving row structure Community Wikis Improve efficiency across your organization Designs subject to change without notice
  • © 2014 IBM Corporation Social Bridging Bring external content in to support collaboration between partners, suppliers, customers Designs subject to change without notice Bring multiple communities together (cloud or on premises) to monitor and act on them from a single place and support hybrid deployments Bring multiple communities together (cloud or on premises) to monitor and act on them from a single place and support hybrid deployments Capture relevant content from external websites and bring internal for fast action and collaboration Capture relevant content from external websites and bring internal for fast action and collaboration Get the bookmarklet from Downloads page Get the bookmarklet from Downloads page
  • © 2014 IBM Corporation Social Bridging Act on information on other sites Designs subject to change without notice Add comments to your posting Add comments to your posting Select from your communities and forums Select from your communities and forums External content captured in the dialog External content captured in the dialog Pin to keep the raise visibility of topic Pin to keep the raise visibility of topic
  • © 2014 IBM Corporation Social Bridging Monitor and participate in external communities to support hybrid deployments Designs subject to change without notice Monitor external communities via activity stream Monitor external communities via activity stream Participate in external communities via the embedded experience Participate in external communities via the embedded experience Communities can be in cloud or on premises to support hybrid deployments Communities can be in cloud or on premises to support hybrid deployments Simple to connect communities across on premises and cloud – no technical skills required!
  • 40 © 2014 IBM Corporation Create a compelling landing page for your community and pick your own landing page! Create a compelling landing page for your community and pick your own landing page! Community Landing Page Create and define the landing page to drive members to the content you want to feature
  • 41 © 2014 IBM Corporation Designs subject to change without notice Community Recovery Recover communities and content that were accidentally deleted Recover communities that were accidentally deleted Recover communities that were accidentally deleted
  • IBM SmartCloud Connections – Files Features Q2 2014 Updates
  • © 2014 IBM Corporation  Easily share documents, spreadsheets, presentations, and other content without sending large attachments through e-mail  Tag files so that they're easy to find; add recommendations and comments  Share files with selected individuals, groups and communities, or make them “public” for everyone to find  View sharing properties, such as “who has shared” a file and with whom, people who have downloaded files  Manage versions and allow others to upload new versions  Search for text in the title or body of the file  Organize files in public or private folders  Quickly preview files without downloading the content Files Spend less time searching for information Designs subject to change without notice
  • 44 © 2014 IBM Corporation Thumbnail view of files helps find the content you need faster Thumbnail view of files helps find the content you need faster File Thumbnails Find the content you need faster – focus on collaboration, not searching Hover over a file to preview and view more details Hover over a file to preview and view more details Designs subject to change without notice
  • 45 © 2014 IBM Corporation Quickly navigate through file previews in context Quickly navigate through file previews in context File Previews In Context Review the content shared with you in one place Designs subject to change without notice
  • © 2014 IBM Corporation Mark files that you want to access offline via a desktop plug-in Mark files that you want to access offline via a desktop plug-in File Sync Add files to be sync'ed to your desktop so you can work with those files offline Interested customers: Email luis_benitez@us.ibm.com to get access
  • © 2014 IBM Corporation Encrypt files and control sharing Encrypt files and control sharing Find files by using filtersFind files by using filters Sort by # of likes, comments, downloads and more Sort by # of likes, comments, downloads and more Access files and folders open to the organization Access files and folders open to the organization Files Spend less time searching for information
  • © 2014 IBM Corporation Files Share files with users “inside” AND “outside” the organization Message tells users that this file can be shared outside of the organization Message tells users that this file can be shared outside of the organization
  • IBM SmartCloud Connections –Activities Features Q2 2014 Updates
  • © 2014 IBM Corporation  Gather the e-mails, instant messaging chats, documents, messages, and other information that you and your team need to accomplish a project  Assign To Do's to specific project members  Create Activity Templates to capture and reuse best practices  Easily add or link to files in an Activity  Define custom fields as link to file or folder  Convert entries into To Do's Activities Complete projects on time and meet goals Designs subject to change without notice
  • IBM SmartCloud Connections – Common Features Q2 2014 Updates
  • © 2014 IBM Corporation Global Search Discover and re-use intellectual capital Global search on the dashboard gives the user a consistent way to find and discover content and people Global search on the dashboard gives the user a consistent way to find and discover content and people Search returns content from all Connections applications Search returns content from all Connections applications Use filters to narrow down and find the specific content you need Use filters to narrow down and find the specific content you need Results are ranked using social information such as # of likes, and tags Results are ranked using social information such as # of likes, and tags Designs subject to change without notice Find content and experts in one step! Find content and experts in one step!
  • © 2014 IBM Corporation Enhanced Editing Link to Files to drive attention Pick from personal Files, community Files, Community Libraries or upload a new one Pick from personal Files, community Files, Community Libraries or upload a new one Designs subject to change without notice
  • 54 © 2014 IBM Corporation Spell check as you type Requires modern browsers such as Safari, Chrome, Firefox, or IE10 or later Misspelled words are highlighted. Right-click shows possible corrections Misspelled words are highlighted. Right-click shows possible corrections
  • © 2014 IBM Corporation Email Digests Subscribe and stay up to date with what's happening at work Follow people, content, communities, and tags Follow people, content, communities, and tags Central preferences for how to get notified about different types of content Central preferences for how to get notified about different types of content Designs subject to change without notice
  • IBM SmartCloud Connections Social Everywhere – Mobile Devices and Desktops Q2 2014 Updates
  • © 2014 IBM Corporation Mobile Anytime anywhere comprehensive mobile ACCESS  Provides foundation to support your Bring-your-own-device (BYOD) strategy  Native device capabilities ● Camera ● Device contacts ● Open In/Share with the application ● Offline Access ● QR Codes  Support for multiple accounts (cloud & on-premises)  Start the mobile app from a browser or another mobile app on the device
  • 58 © 2014 IBM Corporation Personalized experience with 1 tap access to the content that matters to you Personalized experience with 1 tap access to the content that matters to you Mark content or communities as Favorite for 1 tap access Mark content or communities as Favorite for 1 tap access Mobile Focus on what's important – get what you need Designs subject to change without notice Re-order the navigation any way you want – eliminate what you don't need Re-order the navigation any way you want – eliminate what you don't need View and manage Community Events View and manage Community Events
  • 59 © 2014 IBM Corporation History view gives you 1 tap access to your recently visited content that matters to you History view gives you 1 tap access to your recently visited content that matters to you Mobile Focus on what's important – get what you need Designs subject to change without notice
  • 60 © 2014 IBM Corporation Like and commentLike and comment Mobile Flip through blogs and ideation and stay up to date with the latest content Designs subject to change without notice Access to Blogs and swipe to determine on what to focus Access to Blogs and swipe to determine on what to focus
  • © 2014 IBM Corporation  Unlock creativity everywhere with flexible and security-rich mobile apps  Enable mobile access while on the go to information and data all stored in their Communities  Allows users to maintain their Community from their mobile device with membership management and access to content such as files, folders, forums and more  Access content even while offline Designs subject to change without notice Mobile Anytime anywhere comprehensive mobile ACCESS
  • © 2014 IBM Corporation IBM Docs Improve productivity with teams by “co-authoring” content Designs subject to change without notice  IBM Docs are web- based editors for creating and sharing documents, spreadsheets and presentations  Real-time co- editing is available both within the browser experience as well as the iPad  IBM Docs is available as an “add-on” to IBM SmartCloud Connections  Demo: http://www.youtube.com/watch?v=EYpPBPI083Q Designs subject to change without notice
  • © 2014 IBM Corporation  Keep up to date with your network with Status Updates  File preview and real-time co- editing of documents (supported on the iPad)  Automated file sync eliminates the stress of having to download the latest version Mobile Anytime anywhere comprehensive mobile ACCESS Differential sync is automatic to save bandwidth and time Differential sync is automatic to save bandwidth and time
  • © 2014 IBM Corporation  Access to Community features such as: ● Media Gallery  Take pictures and videos in the field and collaborate with those back in the office  Take snapshots of a whiteboard and share back meeting notes Mobile Anytime anywhere comprehensive mobile ACCESS Designs subject to change without notice Browse through media quickly and upload using device camera Browse through media quickly and upload using device camera
  • © 2014 IBM Corporation  Access to Community features such as: ● Wikis  Review documents while on the go to verify processes and procedures  Get access to how- to's and solutions Mobile Anytime anywhere comprehensive mobile ACCESS Designs subject to change without notice View wiki pages and get access to documentation anytime, anywhere View wiki pages and get access to documentation anytime, anywhere
  • © 2014 IBM Corporation  Update your status and get answers to your questions on the go  Share your location and discover others near you  Choose whether to make your update public or private  Increases productivity of mobile users Mobile Anytime anywhere comprehensive mobile ACCESS Designs subject to change without notice Get answers to your questions on the go Get answers to your questions on the go
  • 67 © 2014 IBM Corporation Mobile Notifications Get notified of items that require your attention directly on your mobile device Push notifications for @mentions, notifications, and “Action Required” Push notifications for @mentions, notifications, and “Action Required”
  • © 2014 IBM Corporation Email Redirection Jump to native app directly from email notifications Designs subject to change without notice Jump from email notifications straight into native mobile app “Open in mobile” to view and interact with content via native app “Open in mobile” to view and interact with content via native app Jasmine Haj Gardner Raynes @Samantha Daryn @Gardner Raynes Samantha Daryn
  • © 2014 IBM Corporation  Access personal files, shared files, and community files directly from the Windows Explorer file system view  Perform most “social” operations directly from Windows Explorer IBM Connections Desktop Plug-ins Easily access and share your files Designs subject to change without notice IBM SmartCloud Connections
  • © 2014 IBM Corporation  Ability edit documents and publish them back to IBM SmartCloud Connections directly from Windows Explorer  Ability to add any file in the file system in Windows Explorer directly to IBM SmartCloud Connections: ● Files ● Activities ● Communities ● Community Wikis  Plug-in can be downloaded from http://ibm.biz/BdxFWF IBM Connections Desktop Plug-ins Bring social to the end user Designs subject to change without notice
  • © 2014 IBM Corporation Designs subject to change without notice  Ability to save Microsoft Word, PowerPoint and Excel documents from the IBM Connections ribbon interface in Microsoft Office  Ability to insert a Connections profile or bookmark into any Office document from the ribbon IBM Connections Desktop Plug-ins Social embedded in productivity apps
  • © 2014 IBM Corporation  Ability to save Microsoft Word, PowerPoint and Excel documents from the BackStage interface in Microsoft Office IBM Connections Desktop Plug-ins Publish directly from Microsoft Office Designs subject to change without notice
  • Summary Get Started Today
  • 74 © 2013 IBM Corporation  Key Benefits ● Share information easily and securely with strong SSL encryption ● Single Sign On (SAML) supported ● Enterprise-ready integrated apps: Activities, Files, People, Communities, more... ● 5GB file quota per user with file sync (more available for purchase) ● 5GB file quota per community ● Unlimited Guest invitations at no-cost ● Mobile app on iPhone, iPad, Android phone and tablet  IBM SmartCloud Differentiators ● No mining of customer data for advertising or other purposes ● Integrates with on-premises and cloud based applications ● Built on Web 2.0 based social networking model for effective collaboration ● Real-time IM collaboration (intra/extranet) ● Integrated collaboration tools  More information: http://ibmcloud.com/social IBM SmartCloud Connections Social Collaboration as a service – designed for intranet and extranet usage
  • 75 75Start your trial today at: http://www.ibmcloud.com/social Trial Users Guests: • By invitation only by a subscriber • No charge to invite guests • Restricted access to only content that has been shared with them in the access control • Limited to 25MB file quota storage per guest Trial Users: • 60-day trial • Up to 25 people in your company • No guest invitations Subscribers Become Invite Subscriptions: • Fixed term, subscription service • Intranet / Extranet Collaboration • 5GB default file storage quota per user • SSL encrypted Guests IBM SmartCloud User Types Start your trial today and bring others for complete collaboration experience
  • Resources Get Started Today
  • © 2014 IBM Corporation IBM Social Landing Page http://ibm.com/social Start a trial or buy now http://ibmcloud.com/social Information on the adoption of IBM social software http://www.ibm.com/blogs/socialbusiness Developers http://ibmdw.net/social File Sync Demo http://www.youtube.com/watch?v=JRFswhpqsg8 Book: Doing Business with IBM Connections http://bit.ly/DoBusinessConnections Resources and Information
  • © 2014 IBM Corporation Social Business transformation delivers real business value Start your social business journey now! ibmcloud.com/social Social Business is not an option – it's a mandate! Becoming a Social Business is easy with IBM SmartCloud Connections
  • © 2014 IBM Corporation © IBM Corporation 2013. All Rights Reserved. The information contained in this publication is provided for informational purposes only. While efforts were made to verify the completeness and accuracy of the information contained in this publication, it is provided AS IS without warranty of any kind, express or implied. In addition, this information is based on IBM’s current product plans and strategy, which are subject to change by IBM without notice. IBM shall not be responsible for any damages arising out of the use of, or otherwise related to, this publication or any other materials. Nothing contained in this publication is intended to, nor shall have the effect of, creating any warranties or representations from IBM or its suppliers or licensors, or altering the terms and conditions of the applicable license agreement governing the use of IBM software. References in this presentation to IBM products, programs, or services do not imply that they will be available in all countries in which IBM operates. Product release dates and/or capabilities referenced in this presentation may change at any time at IBM’s sole discretion based on market opportunities or other factors, and are not intended to be a commitment to future product or feature availability in any way. Nothing contained in these materials is intended to, nor shall have the effect of, stating or implying that any activities undertaken by you will result in any specific sales, revenue growth or other results. Microsoft and Windows are trademarks of Microsoft Corporation in the United States, other countries, or both. All references to Greenwell refer to a fictitious company and are used for illustration purposes only. Legal disclaimer