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Health Reform Roadshow Ccc (Rmcg)


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  • “ What ‘Patient Centred’ should mean: Confessions of an Extremist”
  • The Consumers Health Forum of Australia Inc (CHF) is the national voice for health consumers. As an independent non-government organisation, CHF helps shape Australia’s health system by representing and involving consumers in health policy and program development. Health consumers have a unique and important perspective on health as the users and beneficiaries of health care and, ultimately, those who pay for it. CHF takes consumers’ views to government and policy makers, providing an important balance to the views of health care professionals, service providers and industry to achieve a health system that reflects the needs of all stakeholders.
  • CHF member organisations reach millions of Australian health consumers across a wide range of health interests and health system experiences. Health policy is developed through wide consultation with members, ensuring a broad, representative, health consumer perspective.
  • Consumers come in all shapes and sizes – UltraFeedback (Tom Holman, Healthy Australia report) Louisa’s story Louisa, 25, has persistent breathing and swallowing difficulties {articularly when she exercises – gets more than she bargained for Kevin’s story Kevin, 80, is a WW2 veteran - gets what he wants, but should he have?
  • Gillian’s story Gillian, 60, is a corporate executive. She is an informed consumer. She gets exactly what she wants when she wants it. Benefits of Self Management Consumers with chronic conditions are key partners in managing their health, given only they can experience what prevention and/or management strategies work best for them. With guidance and support from health professionals, consumers can then monitor and refine prevention/management plans according to these experiences. Consumers who feel in control of their own health are more likely to adopt and maintain preventive behaviours and management plans. Self management approaches that place the consumer at the centre of their health care also appropriately respect the rights and interests of consumers to own and be informed about their health. CHF recognises, however, that not all consumers are well-placed to self manage their health condition, and sometimes consumers are too unwell to take on this role. For this reason, a team of people is needed to support health consumers manage their chronic conditions, including carers, family, friends, health professionals and community groups.
  • Health systems in all world regions are under pressure and cannot cope if they continue to focus on diseases rather than patients; they require the involvement of individual patients who adhere to their treatments, make behavioural changes and self-manage.  Patient-centred healthcare may be the most cost-effective way to improve health outcomes for patients.  To us, the International Alliance of Patients' Organizations, the essence of patient-centred healthcare is that the healthcare system is designed and delivered to address the healthcare needs and preferences of patients so that healthcare is appropriate and cost-effective.   By promoting greater patient responsibility and optimal usage, patient-centred healthcare leads to improved health outcomes, quality of life and optimal value for healthcare investment.  Patients’, families’ and carers’ priorities are different in every country and in every disease area, but from this diversity we have some common priorities.  To achieve patient-centred healthcare we believe that healthcare must be based on the following Five Principles: 1. Respect - Patients and carers have a fundamental right to patient-centred healthcare that respects their unique needs, preferences and values, as well as their autonomy and independence.  2. Choice and empowerment - Patients have a right and responsibility to participate, to their level of ability and preference, as a partner in making healthcare decisions that affect their lives.  This requires a responsive health service which provides suitable choices in treatment and management options that fit in with patients’ needs, and encouragement and support for patients and carers that direct and manage care to achieve the best possible quality of life.  Patients’ organizations must be empowered to play meaningful leadership roles in supporting patients and their families to exercise their right to make informed healthcare choices. 3. Patient involvement in health policy - Patients and patients’ organizations deserve to share the responsibility of healthcare policy-making through meaningful and supported engagement in all levels and at all points of decision-making, to ensure that they are designed with the patient at the centre.  This should not be restricted to healthcare policy but include, for example, social policy that will ultimately impact on patients’ lives.   See IAPO’s Policy Statement at: . 4. Access and support - Patients must have access to the healthcare services warranted by their condition.  This includes access to safe, quality and appropriate services, treatments, preventive care and health promotion activities.  Provision should be made to ensure that all patients can access necessary services, regardless of their condition or socio-economic status.  For patients to achieve the best possible quality of life, healthcare must support patients’ emotional requirements, and consider non-health factors such as education, employment and family issues which impact on their approach to healthcare choices and management. 5. Information - Accurate, relevant and comprehensive information is essential to enable patients and carers to make informed decisions about healthcare treatment and living with their condition.  Information must be presented in an appropriate format according to health literacy principles considering the individual’s condition, language, age, understanding, abilities and culture.  See IAPO’s Policy Statement at . To achieve patient-centred healthcare at every level in every community, the International Alliance of Patients’ Organizations is calling for the support and collaboration of policy-makers, health professionals, service providers, and health-related industries to endorse these Five Principles and to make them the centre of their policies and practice.  We call upon all stakeholders to provide the necessary structures, resources and training to ensure that the Principles outlined in this Declaration are upheld by all.
  • Transcript

    • 1.
      • Consumer centric care
      • Russell McGowan
      • 20 August 2010
    • 2.
      • Canberra
    • 3. Healthcare Quality Improvement
      • Organise for safety
      • Monitor performance, provide feedback
      • Consumer centred care –
      • Doing it with us not for us
    • 4.
      • ACSQHC
      • The Australian Commission on Safety and Quality in Health Care
          • - Established by Health Ministers in 2005, commenced in 2006
          • - Reports to Health Ministers
          • - Commissioners diversity and strength
          • - Committee structure:
            • Inter-Jurisdictional Committee, Private Hospital Sector Committee, Primary Care Committee, Information Strategy Committee
            • Advisory / working groups
          • - Stakeholders / Colleagues include:
            • Consumers
            • Professional organisations
            • Health Service Managers
            • Safety and Quality organisations
    • 5.
      • ACSQHC
      • Commission Programs
      • Australian Charter of Healthcare Rights
      • Open Disclosure
      • Basic Care Issues
            • Healthcare Associated Infection
            • Patient Identification
            • Medication Safety
            • Clinical Handover
            • Patient at risk
            • Falls Guidelines
      • Tools
            • Accreditation and credentialing
            • Information Strategy
    • 6.
      • The Right to Comment
      • I have a right to comment on my care and to have my concerns addressed.
      • I can comment on or complain about my care and have my concerns dealt with properly and promptly.
    • 7.
      • Defining consumer centred healthcare
      • Healthcare which respects my humanity and acknowledges my individuality
      • ( derived from Don Berwick, 2009 )
    • 8.
      • The Role of a National Safety and Quality Framework
      • - Consumer centred
      • - Organised for Safety
      • Driven by information
    • 9. What consumers value
      • Listening and learning
      • Consumer centred care
      • Integrating service delivery
      • E-health tools as enablers
    • 10.
      • Consumers Health Forum of Australia
      • Vision:
      • Consumers shaping health in Australia
      • Mission:
      • To provide an informed and respected voice on national health issues
      • Established 1987, membership based, elected Governing Committee
      • Funding from the Australian Government, membership and specially funded projects
    • 11.
      • Why listen….
        • CHF voting member organisations represent millions of health consumers:
        • Population groups: older people, women, culturally diverse
        • Illness and self-help groups: diabetes, arthritis, cardiovascular, prostate cancer
        • Health interest groups: community, state, rural and remote, carers
    • 12.
      • CHF communicates with members
        • Health Update e-newsletter, website, Consumers shaping health
        • Policy briefings and consultation papers
      • Projects involve members and consumers
        • National workshops
        • Community engagements
      • Consumer representatives program
        • A trusted consumer voice on 200 committees
    • 13.
      • Health Care Consumers Association of the ACT
    • 14.  
    • 15.
      • How consumers can improve the safety of health services:
      Patient Guides
    • 16.
      • What consumer organisations do
      • Community Engagement
      • Consumer Participation
      • ‘‘ Critical Friends’’ Groups
      • Health Literacy
    • 17. Standards for consumer engagement
      • National accreditation standards
      • ACHS standards
      • ACT Health standards for feedback
    • 18. Consumer roles
      • Consumers as people
      • Consumers as participants in their own healthcare
      • Consumers as citizens
    • 19.
      • Consumers as people
      • Consumers come in all shapes and sizes
      • (see UltraFeedback’s Healthy Australia Report)
    • 20.
      • Consumers as participants
      • Healthcare works best when consumers are active partners in decision making
      • Consumers are more likely to adopt and maintain healthy behaviours and follow care plans when they feel in control
      • CCC respects the rights and interests of consumers
    • 21.
      • Patient Centred Care
      • Respect
      • Choice and empowerment
      • Patient involvement in health policy
      • Access and support
      • Information
    • 22.
      • Picker Institute Europe
    • 23.
      • Consumers as the Solution
      • “ It is only by working in partnership with consumers and listening to and learning from their feedback, that it is possible for health services to truly appreciate what constitutes quality, safe health care”
        • From Listening and Learning Feedback Standards, ACT Health 2003
    • 24.
      • Why consumers give feedback
      • “ I just wanted them to know so they could make changes”
    • 25.
      • Contact details
      • Russell McGowan
      • Australian Commission for Safety and Quality in Health Care
      • Level 7, 1 Oxford St
      • Darlinghurst 2010
    • 26.
      • Australia