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Transcript

  • 1. Customer Service ASDAN
  • 2. What is Customer Service?
  • 3. Where am I ?
  • 4. Where am I ?
  • 5. Where am I ?
  • 6. Where am I ?
  • 7. Where am I ?
  • 8. Where am I ?
  • 9. Where am I ?
  • 10. Where am I ?
  • 11. Where am I ?
  • 12. Where am I ?
  • 13. Where am I ?
  • 14. • • • • • • • What is good Customer Service? KIND POLITE HELPFUL GOOD COMMUNICATOR GOOD WITH PEOPLE EYE CONTACT SAYS HELLO
  • 15. What is bad Customer Service? • • • • RUDE NOT HELPFUL DOESN’T SAY HELLO NO EYE CONTACT
  • 16. I hope that this has been helpful Presentation made by James D’Arcy and Tom Oates Now over to Mrs Holmes