Take everything out and decide what you are going to keep
Filling the Gap“Standard processes” Created By: Emily M Larry H Larry B Andy S Mark Y
Standard Work Processes Standard work – system of developing the best known method for performing a task or job. Every person performs the job in the same way, following the process for the best known method.
What is a process? A series of individual operations that must occur in a specific sequence to create a design, complete an order, or produce a product Having a process helps us see waste So how do you create a process?
Creating a Process Focus on organization Sort Set in Order Make sure all team members are able to use the process
Sort Step 1 For Example: What is the first thing you do when you are going to make an ice cream sundae at home? Determining what is needed Identify required steps in the process
Set in Order After you have determined everything you need and the steps needed, what do you do next? Organize Decide the order to do the steps
Creating a process for making an ice cream sundae Est. 1988 No standard Process IPMM Ice Cream Shoppe
Rules of the Simulation Everyone is on the same team You will have a total of 8 orders to fulfill All of your supplies are available on the table in front of you like at Subway You won’t need any “getting” actions i.e “getting out a bowl” Order are complete when they are placed in the “Serving Location”
Sort Using the materials we have supplied write out all the steps you would do on post it notes One step per post it Why do we do it this way?
Set in Order Step by step put them up Everyone agrees on order of the steps Why? Fill out order forms
Run Test Run 10 Minutes to brainstorm and setup table and materials. Keep in mind: You must follow steps as written since as a team you determined them as the best possible way Remember our training on Pull System and Kanban Pull system Pull system strives to eliminate waste Kanban
You must tape the Scoops – to keep in a scoop shape Each order must have 2 scoops Just like in the shop, Accuracy, Presentation and Cleanliness are important. You will be judged on these criteria to get a winner! Your 10 minutes start NOW!
So…. Do you like the order? Did it run smoothly? Do you need to change anything? Let’s try it again!
How We Standardize Getting the process written in a public way Notifying everyone that it is now the standard Training everyone involved Run audits to make sure that it is running smoothly MOST IMPORTANTLY Everyone should do this process the same way everyday/every time
Why Standardize Everyone doing job the same way – because that is defined as the best way by the team If there is a new finding of a new best way that becomes everyone’s new best way We improve everyone’s process not just how one person does it. Kaizen improves a standard