About Customer Service Management Consulting and Training.
CEPHEUS Group, is a company specialised in Strategic & Customer Service Management. CEPHEUS Group assists large and medium size businesses to differentiate their service offerings and add more value for their customers through field services, support centres, professional services and sales organisations.
CEPHEUS Group develops and tests innovative service management tools and methodologies in conjunction with a world-wide network of customers; assisting them to innovate and identify successful business strategies and best practices through facilitated experience sharing.
CEPHEUS Group’s approach is collaborative and driven by tra...