Otis case study question

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Otis case study question

  1. 1. How are the systems that comprise the e*Logistics program baked in an institutionalised practice? Part Time Group 2 - MBA Solvay Programme - 2011/2013samedi 23 février 13
  2. 2. Business focus • Project team composed of: – Business experts in the different areas of the supply chain • Sales • Field • Order Management – IT experts • Sharing of best practicessamedi 23 février 13
  3. 3. In house dev’t • Better quality control • Customized • Adaptation to process • IT follow the product flow and not otherwise Product/service flow Data flowsamedi 23 février 13
  4. 4. From push to pull • Use of reminders • Important steps of the value chain are built in e*Logistics • Forces users to use it and makes it independent from userssamedi 23 février 13
  5. 5. Interfacing • Use of middleware broker to make e*Logistics ERP agnostic • Allows easy and staged deployment • Reduces change resistance phenomenon Various ERPs Middelware and systems e*Logistics Brokersamedi 23 février 13
  6. 6. Virtually  everyone  would   come  in  contact  with  the   e*Logis7cs  program Global effectsamedi 23 février 13
  7. 7. Finance & Sales Order Fulfillment Management • Order booking • CLCs connected to sub • Visibility across entire • Ability to update (re- suppliers business engineer) orders • All orders visible across • Ability to view progress • Auto communication to supply chain and actual costs supervisors • Communication across • Faster billing all stakeholders e*Logistics Project Proposal Field Installation Service • Review by both sales • Consistent process flow • Centralized documents and field supervisors • Field supervisors ‘pull’ • Customer data in CRM • Integrated customer the components on • Better coordination of data from CRM demand after-sales service • Automated process • Sell more options centralizes information • Improve communicationsamedi 23 février 13
  8. 8. Conclusion SIP Individual processes e*Logisticssamedi 23 février 13

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