Digital Literacy 12.5 million people do not have access to internet (BIS, 2010) High percentage enter URL into search bar High percentage do not know how to increase font size
Libraries’ Contribution Promoting access to digital technology Reducing digital exclusion Providing a role for community-based partners Helping people acquire skills Key delivery mechanism National plan for digital participation (MLA, 2010)
Enabling Users Higher footfall in library-based UKOnlineCentres 93% of libraries help new members get online 91% of library authorities provide supported access to help all library customers get online and improve their digital skills (MLA, 2010)
Digital literacy skills One-to-one support Group sessions Library staff Volunteers Third party organisations (MLA, 2010) Photo by San Jose Library Enabling Users cont.
Government Priorities for Digital Participation
In relation to equipment and ongoing costs;
Capability and relevance
Ensuring all citizens have the skills, motivation and confidence they need;
Ensuring wide availability of key services
Universal Service Commitment for Broadband (Digital Britain, 2009).
Agendas Audit Commission, 2010
Digital Democracy Online communication between individuals, groups, such as activist groups, councillors and politicians to campaign about specific issues. “70% of respondents agree that the internet makes it easier for them to participate in civic and political activities” (Williamson, 2010) Photo by kitoy
Public Participation Scheme
Direct links to key contacts
Agendas IdeA, 2010 Coalition Programme “encourage volunteering and involvement in social action”(HM Government, 2010).
Local & National Budgets Budget Cuts
£6.2 bn to tackle UK's £156bn budget deficit (Financial Times, 24th May 2010).
Democratic Engagement Saves Money
Better information on citizen needs and attitudes help to target cuts and spending
Savings or higher revenues result in stronger economic development (Zacharzewski, 2010).
Photo by hitthatswitch
Savings in social care through informed personal choice
Employment People need to be able to: Write a CV Write supporting statements Search the internet for jobs Apply for jobs online Set up an email account Can be overwhelming (SCL, 2009) Photo by gtmcknight
Access to the internet
“Quiet, relaxed and informal setting” (SCL, 2009)
Image by Adam Melanchon
Partnerships CAB, CVS, Job Centre Informal talks One-to-one consultation Walk-through applications Job helpdesks Photo by davidsilver
Agendas IdeA, 2010
Conclusion Contribution to local and national agendas Digital literacy & information resources Online services emergent resource Edinburgh Libraries (2010)
References Audit Commission (2010). National indicators for local authorities and local authority partnerships information portal [Online]. London: Audit Commission. http://www.audit-commission.gov.uk/localgov/audit/nis/Pages/niguidancesearch.aspx [Accessed 30 May 2010]. Department for Culture, Media and Sport and Department for Business, Innovation and Skills (2009). Digital Britain Final Report [Online]. Kew: The Stationery Office Limited. http://webarchive.nationalarchives.gov.uk/+/http://www.culture.gov.uk/images/publications/digitalbritain-finalreport-jun09.pdf [Accessed 29 May 2010]. HM Government (2010). The Coalition: our programme for government [Online]. London: HM Stationery Office. www.cabinetoffice.gov.uk/media/409088/pfg_coalition.pdf [Accessed 30 May 2010]. City of York Council (2008). YORK – Our ‘Story of Place’: Evidence Base to support the refresh of the Sustainable Community Strategy and negotiation of the Local Area Agreement 2008/09 – 2010/11 [Online]. York: York City Council. http://www.yorkwow.org.uk/documents/attachment64.pdf [Accessed 28 May 2010]. IDeA (2010). 2010 LAA Refresh York City [Online]. London: IDeA. http://www.idea.gov.uk/idk/aio/18382083 [Accessed 29 May 2010].
MLA (2010). Role of public libraries in supporting and promoting digital participation [Online]. Leicester: CLE. http://research.mla.gov.uk/evidence/documents/public-libraries-and-digital-participation-mla.pdf [Accessed 29 May 2010]. Parker, G. (2010). “UK coalition reveals £6.2bn budget cuts”. The Financial Times, 24 May [Online]. www.ft.com/cms/s/0/e7704314-6721-11df-bf08-00144feab49a.html [Accessed 1 June 2010]. Senyucel, Z. (2008). 'Impact of ICTs on User-Provider Relations: Perspectives from UK Local Authorities'. Information Technology & People, 21 (4), 401-414. Society of Chief Librarians (2009). Giving people the tools for the job [Online]. http://www.goscl.com/giving-people-the-tools-for-the-job/ [Accessed 29 May 2010]. Williamson, A. (2010). Digital citizens and democratic engagement [Online]. London: Hansard Society. http://hansardsociety.org.uk/files/folders/2345/download.aspx [Accessed 29 May 2010]. Zacharzewski, A. (2010). Democracy pays: How democratic engagement can cut the cost of government [Online]. Brighton: The Democratic Society.http://www.demsoc.org/static/Financial-Case-white-paper.pdf [Accessed 29 May 2010].
Thank you for listening Photo by libraryman http://www.slideshare.net/laurensmith