Adapting to a Changing World
Exceptional Services for a New Information Environment
Lauren Pressley
Instructional Design Librarian
Wake Forest University

The Plan
• Information Environment & Our Users
• Excellent Services and Relevancy
• Positioning Libraries for the Future

The information
environment is
changing...

... & our users’
expectations are
changing, too.

The
Information
Environment in
2009
• Accessing Information
•Knowledge Creation
•Publishing

Accessing Information

Evolution of
Information
Access
•Hierarchy
•Search
•Push

hierarchy

Everything In Its Place

Everything In Its Place

Controlled Vocabulary

Complex Systems

Based in a Physical World

search

Multiple Locations

Tagging, UGC

One Pile, Less Organization

Hyperlinked Environment

Only About 10 Years Old

push

Aggregation

Customized Information Delivery

UGC, Expert Created Metadata

RSS

Social Networking

Widespread for About 4-5 Years

Knowledge Creation

Technology
Driven
Knowledge
Creation
•Communication
•Networks
•Transparency
•Openness

communication

Quickly Paced

Multiple Channels

Blended Personal/Professional

networks

Social Networks

Professional Networks

Professionally Oriented

transparent

Works in Progress

Powerful Voices

open

Shared Content

Creative Commons

Remix Culture

Publishing

The Future of
Publishing
•Journals and University Presses
•eJournals and Open Access
•Google Books

journals and
university presses

Skyrocketing Costs

Fewer Presses

Emerging Models

ejournals and open access

Clear Transition

More Electronic Titles

Open Access

Institutional Repositories

Google Books

Google Books Project

Google Books Settlement

Google Has a Vision

The
Information
Environment in
2009
• Accessing Information
•Knowledge Creation
•Publishing

How can we be
relevant for our
users?

Knowing Expectations

Building

Web Presence

Services

Teaching

What Isn’t Valued

What are approaches
to excellent
services for users?

mobile services

Reference

Informational Messages

multimedia services

Video

Toolkit

instructional services

Library Instruction

Academic Instruction

Technology Services

Hosting Tools

Supporting the Use of Tools

How do we position
libraries for the
future?

Image Credits
Evolution the Ride http://www.flickr.com/photos/12836528@N00/1856663523
Everything in its place http://www.flickr.com/photos/51135741@N00/186943415
Library Parabola http://www.flickr.com/photos/64174165@N00/370775225
Photograph http://www.flickr.com/photos/92237387@N00/76749236
Catalogue http://www.flickr.com/photos/70278718@N00/4703228
Pulling Out the Cantos http://www.flickr.com/photos/26231875@N00/3213873373
A Nice Place to Stay on the Internet http://www.flickr.com/photos/51035555243@N01/76761120
Lost in Tagging http://www.flickr.com/photos/31797858@N00/2124178869
2008-0727-DSC2896 (haystacks) http://www.flickr.com/photos/11444813@N03/2721443285
Books http://www.flickr.com/photos/40974217@N00/16114117
An apple with the logo of Google http://www.flickr.com/photos/30795657@N00/2209205063
ROYGBIV http://www.flickr.com/photos/30352125@N00/216348017
RSS 2005 http://www.flickr.com/photos/75815807@N00/66462706
The Solar System http://www.flickr.com/photos/11304375@N07/2818891443
Orange Glow http://www.flickr.com/photos/86891211@N00/72224228
Left http://www.flickr.com/photos/72922449@N00/424074399
My New Office Setup http://www.flickr.com/photos/54603144@N00/1343193489
My Desk http://www.flickr.com/photos/55851553@N00/2610457820
Big Hand on Dirt http://www.flickr.com/photos/15734079@N00/479092117
Chicago IL Election Night http://www.flickr.com/photos/94975828@N00/3009095726
Magda and Klara Sharing Ice Cream http://www.flickr.com/photos/25405741@N00/1443514113
Lessig Keynote http://www.flickr.com/photos/92436511@N00/247840346
Ice Cream and Mango http://www.flickr.com/photos/8458589@N08/1048131544
Somebody Get This Girl a Novel! http://www.flickr.com/photos/44124412272@N01/4299234
Cars and Coffee 26 http://www.flickr.com/photos/8663326@N06/3133034098
UT Tower http://www.flickr.com/photos/35888901@N00/2674668704
Etech 2008 http://www.flickr.com/photos/7550402@N02/2308859535
An Intersection of Paths http://www.flickr.com/photos/11594851@N00/86555028
My Office, March 2008 http://www.flickr.com/photos/65977087@N00/2306151268
MusicBrainz Servers http://www.flickr.com/photos/81126501@N00/2939259129
Cat and Mouse Games... http://www.flickr.com/photos/71652949@N00/3059087784
Savage Walk http://www.flickr.com/photos/61787893@N00/275371357
Big Talker http://www.flickr.com/photos/71235231@N00/51032897
And I Saw Your Hand… http://www.flickr.com/photos/51035555243@N01/85441961
Light #2 http://www.flickr.com/photos/41066937@N00/84994761
Introduction to Monstering http://www.flickr.com/photos/76074333@N00/318034222
Choices http://www.flickr.com/photos/53611153@N00/3340033037
Questions http://www.flickr.com/photos/42788859@N00/318947873

Questions? Comments?

Contact me!
lauren@laurenpressley.com
http://laurenpressley.com/library
Twitter: LaurenPressley