Conflict Resolution


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How to solve a conflict. Wether its external or internal.

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Conflict Resolution

  1. 1. Chapter 8: Conflict Resolution By: Lauren Ramos Mariano Vidal Carolina Calimano
  2. 2. Introduction:Today my classmates and I will be talking about chapter 8: Conflict Resolution.Conflicts are part of everyday lifes.Some conflicts are settled easily and other indefinetly.The conflict resolution process is a proven method for sucessfully resolving conflicts.This chapter also is gonna teach that people who are tolerant and can control their anger are better able to resolve conflicts peacefully.We hope that this presentation teaches you how to solve your problems.
  3. 3. Vocabulary Words: Conflict-is a disagreement, dispute or fight between people with opposing point of view. Escalate-to grow a conflict into disagreements that are destructive on unsafe to everyone. Conflict Resolution-the process of setting a conflict by cooperation & problem solving. Compromise-when people settle a conflict by each agreeing to give up something she or he wants. Tolerance-means acepting & respeting others people customs & beliefs. Negotiation-is a process of discussing problems face to face to reach a solution. Mediation-a neutral third party is used to help reach a solution thats agreeable to everyone. Peer Mediator-is a a young person who listens to both parties in conflict & helps the find a solution.
  4. 4. Part 1:Understanding a conflictPart 1:Understanding a conflictPeople are different, with different thoughts andemotions.Sometimes this differences can createconflicts.A conflict is a disagreement,dispute orfight between people with opposing points of view.Itcan involve individuals or groups such as friends,family members, community organizations or evennations.Some conflicts are easily resolved but othertimes they become continuous struggles or eventurn into fights.
  5. 5. Part 2: Types of Conflict External Conflicts  Internal ConflictsWhenever one persons wants, Are those that are inside your need or values clash with head or your heart. Like for those of another person. example: Joseph had seen This type of conflict her friend cheating on a test happens between family & he didnt know wether to members, friends & keep quiet or to tell his community members. teacher he decided to talk to her & help her study.
  6. 6. Part 2: Types of Conflict External Conflicts  Internal ConflictsWhenever one persons wants, Are those that are inside your need or values clash with head or your heart. Like for those of another person. example: Joseph had seen This type of conflict her friend cheating on a test happens between family & he didnt know wether to members, friends & keep quiet or to tell his community members. teacher he decided to talk to her & help her study.
  7. 7. Part 3 :Causes of conflicts Have you ever argued with someone and later couldnt remember what caused the fight? Instant Flare-up  Personality differences Differences help make like fun &Sudden disputes or exciting but they can also create arguments that can conflict like for example: maybe happen anytime people you like being around large interact, wether they group of people but your friend feel uncomfortable around them. live, work or play As a result, conflict might result together. Fortunately, when deciding what to do when this type of conflict is your together. instant & doesnt last  Power Issue long. Most people deal Happens when several types of with a quarrel & go on people try to control a situation Many arguments with teens & with their relationship. families involve power issues. For example: sometimes a teen choice of friends leads to a power struggle with a parent.
  8. 8. Part 4:Responding to conflictWhen a conflict develops you can either face it or ignore it.Before deciding what you should consider this points:  Think Safety-your personal well being & safety should be your first concern.  Weigh your options-when the other person is someone you dont know really well you should try to ignore it but when the conflict is with someone you care about try to communicate your feelings in a calm & reasonable way.  Leave the conflict behind-avoid the physical violence by simply walking away. Leaving a potentially dangerous situation is a positive choice not a sign of cowardice. In some cases people let conflicts escalate or grow into disagreements that are destructive or unsafe to everyone. Some teens think that becoming involves in a conflict, may prove theyre tough & fearless.
  9. 9. Part 5: Resolving ConflictWether a conflict seems unavoidableor test your pride you can resolve itpeacefully. Conflict resolution is theprocess of settling a conflict bycooperation & problem solving is aproven approach.
  10. 10. Part 6: Conflict Resolution Process Steps to solve problems:1)Define the problem2)Suggest a solution3)Evaluate a solution4)Compromise5)Brainstorm6)Seek Help
  11. 11. Part 7: Respect & ToleranceWhen giving respect you can avoid a conflict. Why? Because showing respect mean you value another person as an individual. Tolerance is also a goodthing to avoid conflict, because if you accept people for who theyre with tolerance it helps you understand that difference people have a right to behave & express themselves as they like as long as they dont hurt others.
  12. 12. Part 8: Anger ManagementEveryone feels angry at times.When they do ,they tend to feelannoy. Other times, they may aswell yell, argue , use a harsh tone ofvoice, walk away, fight, etc. Whenanger isnt control conflict canbecome worst. When youre like thatyou wont be able to think clearly.The ancient martial art of Jujitsuteaches to control anger . This typeof self control isnt just a martial art.Because with this martial art youcan develop techniques to controlyour anger & resolve conflicts inpositive ways.
  13. 13. Type of angers:Hot anger-occurs suddenly Pent Up-It builds over time & if when a conflict flames up not released in a healthy way between two persons. pent up anger can explode To control:To control hot anger you should consider: Exercise-walk, jog, swim or shoot some baskets. Tell yourself I choose to be focused I choose to be Talk out your feeling relaxed Listen to soothing music Think of your anger as energy & uses it solves Find a private place where you things positively can cry and yell if you need to Breath & exhale Sit quietly for a while
  14. 14. Part 9: Negotiation Negotiation is a process of discussing problems to reach a agreement. Negotiation involves talking, listening, considering others persons point of view & compromising, like for example: Lisa was saving money for a new cellphone but her parents wanted her to put her earnings in the bank to buy a new car . Instead of fighting Lisa decided to negotiate with her parents, now she will find a solution that satisfy her parents and herself.
  15. 15. Part 10:How to deal with bullies Bullies are not open to conflict resolution because their conflict is really within themselves. Meanwhile this are some tips to deal with them:Show Confidence-Bullies choose easy targetsbut if you show that you not likely to bebothered they look elsewhereStand & Up for yourself-Tell the bully to leavethe behavior then leave calmly.Ignore Verbal Abuse-Show no reaction on toinsults or cruel jokes aimed to you.Stand Up for Others-Come forward to defendsomeone who is being abused. Bullies oftenback down when faces with real power.Talk to an Adult-Tell a parent or teacher orother trusted adult if you are bothered by a bullyPut Safety before Posession-If a bullydemands anything you own, your physical wellbeing is more important thatn any material item.
  16. 16. Keep the following guidelines in mind when negotiating to resolve a problemSelect an appropiate time & place to workout your problemKeep an open mindBe flexibleAccept responsibility for your role in theconflictDont give upFind help
  17. 17. Part 11: Mediation Sometimes people can resolve a conflicton their own using either negotiation orconflict resolution, so they use mediation.Mediation consist of a neutral third personthat an study the problem & give yousuggestions for solution. Some schoolshave instituted peers mediationprograms. A peer mediation is a youngperson who helps students with theirproblems.
  18. 18. Part 12: Working Through Conflicts Although some conflicts are neverresolved, both sides can learn to accept &respect each other differences. Jacob andhis parents may never agree on whichmusic is best, but they agree to respecteach other choices. Fortunately, mostconflict can be resolves when people arewilling to cooperate & work toward positivesolution.
  19. 19. Objectives1. Identify causes of conflict: Instant Flare-Up Personality Differences Power Issues2. Demonstrate ways to response to conflict: Think safety Weigh your opinion Leave the conflict behind
  20. 20. Objectives:3)List the steps in conflicts resolution process:-Define the problem-Suggest solution-Evaluate a solution-Compromise-Seek help4)Explain how tolerance ad respect can contribute to conflict resolution:-Because when you show respect you avoid having a conflict because youre showing to that person that you value him/her as an individual.And you can also you can avoid problems if you have tolerance,and accept the person as they are they will accept you too.
  21. 21. Conclusion:Our conclusion is that we shoud avoid having conflict.And know that we know what steps to do to solve a problem it can be easier to us to solve them.Also that respect and tolerance are some of the bases to avoid them.