THE MULTI-SCREEN
INTEGRATED
CUSTOMER EXPERIENCE
@LAURENKGRAY
#DIDYOUKNOW
@LAURENKGRAY
80% of smartphone owners
and 81% of tablet owners use
their devices in front of the TV 	
  
#DIDYOUKNOW@LAURENKGRAY
23% of Americans get news on a
combination of at least two digital
devices:
-  desktop/laptop + sm...
#DIDYOUKNOW
@LAURENKGRAY
America:
91% of adults have a
56% have a
34% have a
cellphone 	
  
smartphone	
  
tablet 	
  
#DIDYOUKNOW@LAURENKGRAY
98% of consumers move between
devices withinthesameday.
#DIDYOUKNOW
@LAURENKGRAY
44% of cell users have slept
with their cell bytheirside so they
don’t miss anything
LINGO:
@LAURENKGRAY
Sequential Usage:
Moving from one device to another at
different times to accomplish a task
Simultaneo...
NUMBERS:
@LAURENKGRAY
the number of average leisure hours
we spend4.4 in front of screens	
  
90% of us use multiplescreen...
90% of all media interactions are
screen-based today. – Google
SMARTPHONES:
@LAURENKGRAY
via Google
SMARTPHONES:
@LAURENKGRAY
via Google
PC:
@LAURENKGRAY
via Google
TABLET:
@LAURENKGRAY
via Google
ACTIVITIES:
@LAURENKGRAY
via Google
@LAURENKGRAY
“We cannot deduce a customer’s
context by the device used.” –
Nikesh Arora
Mobile = on the go
Tablet = at hom...
@LAURENKGRAY
Every campaign and website should
be optimized for mobile, tablets and
desktops nomatterwhat.
You have to get...
@LAURENKGRAY
Another screen is used while we
watch TV. Businesses strategy with
TV should be closely aligned +
integrated ...
WHAT DOES IT MEAN?
@LAURENKGRAY
Going mobile is not an option;
it is an imperative.
Smartphones are the backboneand
are th...
RESOURCES
@LAURENKGRAY
•  Google’s PDF on the new multi-screen world
•  Multi-screen costumer experience on Visual.ly
•  R...
@LAURENKGRAY
LAUREN K. GRAY
laurenkgray.com
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The Multi-Screen Integrated Experience

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As a society, we often use more than one device for multiple tasks at a time. In fact, 98% of us switch devices throughout the day. What does this mean for the customer experience? As marketers, we have to change things up.

Published in: Technology, Business

The Multi-Screen Integrated Experience

  1. THE MULTI-SCREEN INTEGRATED CUSTOMER EXPERIENCE @LAURENKGRAY
  2. #DIDYOUKNOW @LAURENKGRAY 80% of smartphone owners and 81% of tablet owners use their devices in front of the TV  
  3. #DIDYOUKNOW@LAURENKGRAY 23% of Americans get news on a combination of at least two digital devices: -  desktop/laptop + smartphone -  computer + tablet + smartphone -  orallthree
  4. #DIDYOUKNOW @LAURENKGRAY America: 91% of adults have a 56% have a 34% have a cellphone   smartphone   tablet  
  5. #DIDYOUKNOW@LAURENKGRAY 98% of consumers move between devices withinthesameday.
  6. #DIDYOUKNOW @LAURENKGRAY 44% of cell users have slept with their cell bytheirside so they don’t miss anything
  7. LINGO: @LAURENKGRAY Sequential Usage: Moving from one device to another at different times to accomplish a task Simultaneous Usage: using more than one device at the same time on an activity
  8. NUMBERS: @LAURENKGRAY the number of average leisure hours we spend4.4 in front of screens   90% of us use multiplescreens sequentially to accomplish a task 2+ the number of hours we spend looking at our phones  
  9. 90% of all media interactions are screen-based today. – Google
  10. SMARTPHONES: @LAURENKGRAY via Google
  11. SMARTPHONES: @LAURENKGRAY via Google
  12. PC: @LAURENKGRAY via Google
  13. TABLET: @LAURENKGRAY via Google
  14. ACTIVITIES: @LAURENKGRAY via Google
  15. @LAURENKGRAY “We cannot deduce a customer’s context by the device used.” – Nikesh Arora Mobile = on the go Tablet = at home Desktop = at work WHAT DOES IT MEAN?
  16. @LAURENKGRAY Every campaign and website should be optimized for mobile, tablets and desktops nomatterwhat. You have to get ready for users to switch between screens. WHAT DOES IT MEAN?
  17. @LAURENKGRAY Another screen is used while we watch TV. Businesses strategy with TV should be closely aligned + integrated with marketing for another digital device. Ex.) Twitter ads for TV shows with hashtag support WHAT DOES IT MEAN?
  18. WHAT DOES IT MEAN? @LAURENKGRAY Going mobile is not an option; it is an imperative. Smartphones are the backboneand are the starting point for activities across multiple screens.
  19. RESOURCES @LAURENKGRAY •  Google’s PDF on the new multi-screen world •  Multi-screen costumer experience on Visual.ly •  Rise of the Connected Viewer via Pew Research
  20. @LAURENKGRAY LAUREN K. GRAY laurenkgray.com
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