Experiment & iterate
Prototyping helps us evaluate ideas
relatively rapidly and throw out the bad
Bring online, ofﬂine to enhance in-store experience
We've been asked by a lot of people how
we've grown so quickly, and the answer is
actually really simple... We've aligned the
entire organization around one mission: to
provide the best customer service possible
This isn’t about design of our
websites or apps, it’s about
redesigning our business
thanks a million
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