The
Sisyphean
Challenge
of
Transforming
Government
Laurence Millar
21 May 2009

Topics for discussion
My experience 2004 – 2009
What have others done?
What are the lessons?

STRATEGY

Where we are today

E-services – 2007 goal

The Shining Vision (2004)
• I go to a portal that caters to my area of interest, so the
information and services are relevant
• The linked service I require is easy to find and
understand
• I can see what the requirements and rules are for
obtaining the service
• Where necessary, I can make a single application that
sends all the relevant information to the contributing
agencies
• I can obtain the service without knowing anything much
about how the machinery works

Work streams / Development Goals
Employer of Excellent State Networked Coordinated Accessible Trusted State
Choice Servants State Services State Agencies State Services Services
Delivering government services
Enabling variety in delivery
Convenience
and
Adding value to information satisfaction
Providing authoritative data
Fostering innovation and the use of
Delivering value for money
technology
Building standards and interoperability
Integration
and
Building ICT professionalism Building the foundational infrastructure efficiency
Addressing collaboration
Providing collaborative tools
Enhancing public engagement
Trust
Strengthening trust and security and
participation
Managing the govt .nz space
Related New Zealand Government Strategies

www.govt.nz

Personalisation and authentication

Actors in the all-of-govt model
Service
User Key
Provider
Service
Government
Logon Service
Identity
Verification
Service
Service
Agencies

1. “Hi. I’m Jenny”
2. “Can you prove it,
please”
3. “igovt: 4. “You are
Please tell the dealing with
agency who I Jenny”
am”
5.“Hi Jenny,
what can I do for you?”

Topics for discussion
My experience 2004 – 2009
What have others done?
What are the lessons?

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Evolving CIO Role
 Technology and information  Technology, information
management strategies and management, security, access
architectures and privacy strategies and
 IT standards and policy
 Interoperability architectures
 Technology architecture
 Citizen-centric service  Interoperability
 Interoperability
Service Horizontal Reviews:
The “Blueprint” Y2K Improvement CAS, IT & service delivery
1993 1994 1995 1996 1997 1998 1999 2000 2001 2002 2003 2004 2005 2006 2007 2008
Chief Informatics GOL  Privacy and security policy New Service
Officer created launched Sector created
 Service visions & catalytic projects
38

Management Approaches
Management in Government Management Accountability
Framework (MAF)
Strategic Management Excellence
Objective Government is well managed and accountable
and resources are allocated to achieve results
Indicators
1. Values and Ethics
Management Expenditure 2. Corporate Performance Framework
Areas of Oversight Management 3. Corporate Management Structure
Focus 4. Extra-Organizational Contribution
5. Quality of Analysis
6. Evaluation
7. Integrated Performance Information
Service Transformation 8. Managing Organizational Change
9. Risk Management
Key 10. Fair, Enabling Workplace
Enablers 11. Productive, Principled Workforce
Public Service Renewal 12. Information Management
13. Information Technology
14. Asset Management
15. Project Management
Public Service Values
Strategic Directions
16. Procurement
Governance and
17. Financial Management and Control
Citizen 18. Internal Audit
Performance
Policy & 19. Responsiveness to Citizens’ Needs
Results &
People Focused 20. Alignment of Accountability
Programs Instruments
Service 21. Security and Business Continuity
Expectations
Risk
Stewardship
Accountability
Management
Learning, Innovation
& Change Management
39

E-Government and IT
Office of Management and Budget

Keys to Success –
Implementation Plans
Measures/Accountability
PMA Scorecard
Performance Metrics
Earned Value Management
Monthy Burn Rate ($)
$80,000
$70,000
$60,000
• Executive Review
$50,000
$40,000
• Quarterly Updates
• Multiple Status/Progress Indicators
- b
24 Feb
3- eb
10 Feb
n
- r
-A r
5- pr
- r
20 Jan
27 Jan
3- an
13 Jan
-M y
- y
-M y
2- ay
- r
- r
-M r
7- ar
-M r
21 Ap
28 Ap
14 Ap
17 Fe
Ju
17 a
24 Ma
31 Ma
10 Ma
12 Ma
19 a
26 Ma
-F
-J
-
-
-
6-
41

E-Gov Implementation Plans
We are achieving results through the use of the E-Gov Implementation
Plans…
Provide milestones to gauge E-Gov progress…
 Linked to quarterly PMA E-Gov Scorecard
 Mutually agreed to by Initiatives, Agencies,
and OMB Agency Implementation Plans for FY 2007
 Provide objective standards for evidence
of completion Agencies with
93%
accepted Plans
Milestones met 81%
For FY 2007… Milestones moved
within FY 2007
13%
 26 of 28 agencies had mutually accepted
Plans Milestones missed 7%
 81% of milestones (or 978) met
0% 20% 40% 60% 80% 100%
 7% of milestones (or 83) missed
 13% of milestones (or 152) moved within FY 2007
42

The Original E-Government Initiatives
Government to Citizen Government to Government
 Recreation One-Stop  Grants.gov
 GovBenefits.gov  Geospatial One-Stop
 E-Loans  Disaster Management
 IRS Free File  SAFECOM
 USA Services  E-Vital
Government to Business Internal Efficiency & Effectiveness
 E-Rulemaking  E-Training
 Expanding Electronic Tax Products For  Recruitment One-Stop
Businesses  Enterprise Human Resources Integration
 Federal Asset Sales  E-Clearance
 International Trade Process Streamlining  E-Payroll
 Business Gateway  E-Gov Travel
 Consolidated Health Informatics  Integrated Acquisition Environment
 E-Records Management
Cross-Cutting
E-Authentication 43

CIO Council
CTO Council
Supply Management Board
IT Profession Board
Reliable Delivery Board
Pan-Government Shared Services Group
Citizen Centric Service Design
IT Profession
Shared Services Common Infrastructure
Data sharing
Professionalisation Information Management
Information Assurance
Identity Management
Reliable Project Delivery Technical Standards & Architec.
Supplier Management Sharing Culture
Innovation Portfolio Management
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Common Themes
• Small number of e-government priorities
• Embedded in a wider transformation agenda
• Progress measured from the center
• Results published (quarterly/annually)
47

Topics for discussion
My experience 2004 – 2009
What have others done?
What are the lessons?

On the journey from the Industrial Age to the
Information Age - where are we?
TradeMe?
New Zealand Gov’t? Air New Zealand?
Swedish Gov’t? ASB?
Industrial age Information age

Levers to drive progress on the journey
 Legislation
 Leadership
 Persuasion
 People power
 Publication
 Investment logic
 or...