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Transera Intro Ppt

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An introduction to Transera\'s Global ACD software solution

An introduction to Transera\'s Global ACD software solution

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Transcript

  • 1. The On Demand Revolution
  • 2. Global Mid-Point Call Management
    • Agents reside anywhere
    • Only a phone and access to the internet needed to take calls
    • Network-based Queuing
    • Supervisors access Transera Dashboard through a browser
    • Integrated Call Recording and Quality Management
    • Realtime and Historical reporting, Advanced Reporting available
    Transera
  • 3. Legacy Deployment Model Traditional Call Center #1 Traditional Call Center .. Traditional Call Center .. Outsourced Call Center #1 Outsourced Call Center XX Network Load Balancing PSTN International Reporting Reporting Reporting Traditional Call Center XX Reporting QMS ACD CTI Dialer PBX IVR QMS ACD CTI Dialer PBX IVR QMS ACD CTI Dialer PBX IVR QMS ACD CTI Dialer PBX IVR QMS ACD CTI Dialer Reporting QMS ACD CTI Dialer Reporting PBX IVR PBX IVR
  • 4. The Transera Difference Traditional Call Center Traditional Call Center Outsourced Call Center #1 Outsourced Call Center #2 PSTN IP International IP Centralized ACD CTI Reporting Outbound IVR Call Recording Network Call Queuing TDM or IP At Home Agent PBX IVR PBX IVR PBX PBX IVR Transera IVR TDM Voice IP Voice Data Signaling
  • 5. Benefits of Seratel
    • On-demand Solution
      • Software as a Service (SaaS) virtually eliminates capital expenditures, and our average customers save 30-50% over a traditional solution
      • Flexibility to support call peaks by scaling on demand without carrying “peak” assets means dramatically reduced capital and operational expenses
    • Borderless Infrastructure
      • Global quality, control and visibility regardless of agent location (Insourced, outsourced, work at home) through a single global ACD simplifies management and routing
      • Global network queue can reduce staffing requirements by 3-7%
    • IP Architecture
      • Seamlessly migration to VoIP will lower total cost of call delivery
      • Integrates with 3 rd party solutions to extend existing investments
  • 6. Supervisor Desktop
  • 7. Agent Applet
  • 8. Laurel Holmes Director, Sales 978.470.0995 [email_address]