Why
PATRONS
HATE
your
library’s
WEBSITE
Laura Solomon
Library Services Manager
Ohio Public Library Information Network
(OP...
Not a happy patron 
Why?
•Can’t find things
•Ignoring of conventions
•Believing in myths
Library website
THE
HAYSTACK
aka
http://www.flickr.com/photos/ckaiserca/434019427/
Where’s the CATALOG?
(I’m pretty sure this is copyrighted by Warner Brothers, but that’s not where
I found it. Thank you in advance for not sui...
Where to START??
Libraries have a BIG problem with SEARCH
Shortchanged on space
http://www.smashingmagazine.com/2009/09/24/10-useful-usability-findings-and-guidelines
• 18 characters:
mmmmmmmmmmmmmmmmmm
• 27 characters:
mmmmmmmmmmmmmmmmmmmmmmmmmmm
What’s wrong with this?
Search this site:
Search
Example Public Library
• examplelibrary.org
• www.examplelibrary.org
NOT
“Don’t you know that the people in “my”
library’s area are different? Don’t you
know they use the web an ENTIRELY
differen...
willusingtheprefixcybermakemelooklikeanidiot.com
Example Public LibraryLogo HERE.
Really.
WEBSITE
MYTHOLOGY
Stop opening things
The ”3-click rule” is utter
nonsense.
(Can we finally bury this one? Please??)
You are NOT like your users
(You)
Here’s a quarter.
You might need it.
More choices=happier patrons?
Stop stuffing the nav
Dropdown menus show "a
fundamental misunderstanding of
information architecture & how to
apply it to...
It does NOT take a committee
http://www.flickr.com/photos/uk_parliament/3385208124/
What does this mean to me,
Laura?
Stay current
Look
outside
of
this
Twitter: @laurasolomon
Facebook: Facebook.com/laurasolomon
Blog: What Does This Mean to Me, Laura?
(http://www.meanlaura.c...
Why Patrons Hate Your Library's Website
Why Patrons Hate Your Library's Website
Why Patrons Hate Your Library's Website
Why Patrons Hate Your Library's Website
Why Patrons Hate Your Library's Website
Why Patrons Hate Your Library's Website
Why Patrons Hate Your Library's Website
Why Patrons Hate Your Library's Website
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Why Patrons Hate Your Library's Website

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We may love our websites, but chances are good that your
patrons...well, not so much. Libraries are often guilty of
common website problems that can annoy visitors. From design errors to usability issues, find out what may be driving
your patrons crazy and why.

Published in: Technology
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Why Patrons Hate Your Library's Website

  1. 1. Why PATRONS HATE your library’s WEBSITE Laura Solomon Library Services Manager Ohio Public Library Information Network (OPLIN) laura@oplin.org www.meanlaura.com
  2. 2. Not a happy patron 
  3. 3. Why? •Can’t find things •Ignoring of conventions •Believing in myths
  4. 4. Library website THE HAYSTACK aka
  5. 5. http://www.flickr.com/photos/ckaiserca/434019427/
  6. 6. Where’s the CATALOG?
  7. 7. (I’m pretty sure this is copyrighted by Warner Brothers, but that’s not where I found it. Thank you in advance for not suing me.) “MINE!”
  8. 8. Where to START??
  9. 9. Libraries have a BIG problem with SEARCH
  10. 10. Shortchanged on space http://www.smashingmagazine.com/2009/09/24/10-useful-usability-findings-and-guidelines
  11. 11. • 18 characters: mmmmmmmmmmmmmmmmmm • 27 characters: mmmmmmmmmmmmmmmmmmmmmmmmmmm
  12. 12. What’s wrong with this? Search this site: Search
  13. 13. Example Public Library • examplelibrary.org • www.examplelibrary.org
  14. 14. NOT
  15. 15. “Don’t you know that the people in “my” library’s area are different? Don’t you know they use the web an ENTIRELY different way than anywhere else? That I, and I alone, know how these folks work?” Bill Hardison, Technology Coordinator, Northwest Regional Library System, Ohio (Speaking tongue-in-cheek)
  16. 16. willusingtheprefixcybermakemelooklikeanidiot.com
  17. 17. Example Public LibraryLogo HERE. Really.
  18. 18. WEBSITE MYTHOLOGY
  19. 19. Stop opening things
  20. 20. The ”3-click rule” is utter nonsense. (Can we finally bury this one? Please??)
  21. 21. You are NOT like your users (You)
  22. 22. Here’s a quarter. You might need it.
  23. 23. More choices=happier patrons?
  24. 24. Stop stuffing the nav Dropdown menus show "a fundamental misunderstanding of information architecture & how to apply it to web projects" Jamie Freeman, Director, Message web design
  25. 25. It does NOT take a committee http://www.flickr.com/photos/uk_parliament/3385208124/
  26. 26. What does this mean to me, Laura?
  27. 27. Stay current
  28. 28. Look outside of this
  29. 29. Twitter: @laurasolomon Facebook: Facebook.com/laurasolomon Blog: What Does This Mean to Me, Laura? (http://www.meanlaura.com) Email: laura@oplin.org Contact me:

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