C.C.C.O.International- Call Center Costa de Oro InternationalPROJECT PRESENTATION
Declaration of objectivesCALL CENTER COSTA DE ORO INTERNACIONAL.GROWTH OF THE COMPANY.* EXPAND. A CENTRAL OFFICE SOLYMARCITY CIVIC CENTER OF THE COAST.* CREATE 16 JOBS. SITE TELEMARKETERS.* PHYSICAL LOCATION ** REGIONAL COMPANIES IN URUGUAY URUGUAY-ADHERE TOOUR CLIENTS PORTFOLIO.
Business idea• Call Center Costa de Oro International is projected as a service company specialized in the implementation of projects for other companies both call center and virtual assistants, web design, hosting and domains and a wide range of services to our customers (dominated BPO).• .
• Essentially three strategies: Channel management: Append to your company information and communication technologies for best results and satisfied customers. All with the latest technology tools available in our Call Center Costa de Oro International. Implementation and optimization of advertising and guerrilla- marketing on the Internet. Content Development: Providing our customers with the latest technology and monitored to provide better response and proven results. Technical development of websites and web pages, especially those aimed at Web 2.0 and e-commerce.
• Natural Customers Call Center Costa de Oro International will: Direct customers: Companies need to optimize your customer contact, communication and efficiency in new and existing customers loyal. Companies that wish to develop their Internet campaigns or Optimize and / or revive their sites. There are no boundaries on where to find customers, since it is an internationally renowned service and a rise in the world. The statistics show both regionally and internationally. Indirect Customers: Companies overwhelmed by incoming calls, losing preferred customers. Advertising agencies that require Internet developments and Prefer to outsource these services. Companies infinite items, because the Call Center provides services from cleaning companies to multinationals.
¿Why?•• Lack the know-how and professionalism. To carry out the procedures with the appropriate tools and technology can provide for Uruguay Uruguayan and foreign companies. Are tools but not the people who mastered properly. That is no good management and organization of media managers in the area of Call Center. So it is that foreign companies are To put their offices here, the low cost of salaries and social charges. We want to be in the statistics as a Call Center World with ISO 9000 - and all possible for the quality, professionalism and efficiency in everything we undertake our business and our clients hired. To be the Nº 1. in Uruguay in the period of 5 years.•
•• Mision.•• Our mission is to provide high quality services and added value for companies located in Uruguay and around the world. Since the Gold Coast Call Center International technologies and tools available to reach the world and service companies that hire us. Vision. Become a leader and expert reference in Uruguay regarding the Call Center, Contact Center, BPO. Providing our services to companies throughout the Latin America and the 5 continents.•
Concept of business• CCCO calms the nerves ... NO MORE STRESS!. Your business is in good hands. Call Center Platform in Uruguay. With advanced technology. Key strategy Uruguayan market-Leading with Quality-Efficiency-Friendliness.
TEAMC.C.C.O INTERNATIONAL General ManagerDIRECTORLaura Levy. 8 years in Internet- Luis Spinosa10 años in Sales- Telework.Virtual Assistant- Webmasters- Secretary Andrea BarriosHosting y domines. Entrepreneur. Persevering. Lawyers:Direction Secretary Gabriel Pereira y Iris MorenoMayra Gómez Clerk: Gissel ValdésManager Personal ManagerIris Moreno IOSearch VAO María de los Ángeles Iglesias.Chief/ Marketing Chjef of AdministrationVivianna Aristimuiño. Elizabeth Presa .Supervisor Tele-workers Sales SupervisorMaria de los Angeles Iglesias Javier RiveroJavier Rivero Lorena LoureiroAgents 8 Business Visitor5 a 10 Telemarketers Rotativos. Jorge BaladonMaría Soledad RodriguezBruno Poggi Claudia FerreiraCarla AlvarezAux.Administration RecepcionistMaría Carolina Tambolini Florencia María Noel Silva y Natalia GuariniAddiego
1 Market Overview• Market Situation of Call Centers in Uruguay. Past. Call Center sales to Spain and the United States. 2008- 2009/2010 Uruguay foreign companies installed Call Center. Present Low quality of care and customer saturation and low attendance unless O. Future (C.C.C.O. Present and Future) Being No. 1 in 3 years in Uruguay. Quality of services, keep customers. Know-How effectiveness of all departments of the Call Center Costa de Oro International.
2 Market Overview– Lack of advice on Know-How have the technology but do not know to use it. - Competitive prices $ 4000 to $ 400000 - monthly. Our prices according to the needs of each client. Our prices become more competitive by having fewer personnel costs.
Competition• in Uruguay Tec yTal ex. Technology and Talent CasaTr3s Accessa Competitive Advantages Quality customer service. Fast response. Efficiency. Know-how
Oportunities– List the problems of the competition. Taking reliable opportunities for us to point advantage in our favor. Main problem:– poor care.– Delay in the resolutions.– Difficulty in reaching the right person.– Fast decisions.– Fast answers.
Goals and objetives• 2011• Central Office Call Center Resume Gold Coast. Telemarketer jobs 6 and 1 supervisor. Expand 2 Stage. Enlarge Office. Hire more employees. Call Center 50 regular customers. End of 2011 Office Civic Center Ciudad de la Costa. 16 jobs. 2013 - 3,500,000 Income from Uruguayan pesos.• 2015 - 5,900,000 Income from Uruguayan pesos.• .
Risk•• Theres no business without risk ... but this is a controlled risk: 1 .- There is a demand and growing dramatically. 2 .- There is almost no supply (real, true and quality). 3 .- We have the experience. 4 .- ... and we have many customers waiting. The biggest risk is taking too long with little or resources to launch properly positioned before hatching.
Strengths•• 1 .- Demand growing at a dizzying pace. 2 .- We have the experience. 3 .- We have the equipment. 4 .- We have contacts for initial customers. 5 .- We have the technology. 6 .- Differential work with huge margins. 7 .- We have the motivation, energy and enthusiasm.•
Rentability•• Just take a look at the figures (made with standards of prudence) to see that we have very broad margins of maneuver and we can generate cash flow necessary for the ROI is given in a very short time and maintained over time. A very high profitability in this business with very clear and brilliant future.
Security•• This is a reasonably safe investment because, besides the obvious growing market need, we have: 1º and leadership team fully involved. 2 º Support professionals. 3 º customer support the current management team. 4 º Criteria for planning and management: contrasting success, prudent and reasonable in their expectations. 5 ° wide margin. A combination that removes risk and increases the chances of success. A success that we believe fervently in which we are committed with all our resources.
Key Issues• In the short term Key issues that require immediate or short-term resolution platforms to be efficiently And the call center technology in Uruguay. I discuss the consequences of delaying decisions. Loss of customers would be essential. In the long term Uruguay is failing in the quality of care, Costa de Oro Call Center is your main goal to keep customers with us always. Providing the very best. Both in human value and performance.