Trignano communicate with impact for pmp 3 24_10


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Promote yourself with the right communication skills that move a project manager's career forward.

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Trignano communicate with impact for pmp 3 24_10

  1. 1. Linda TrignanoTrignano ConsultingPresident(973) 722-9961www.trignanoconsulting.comCommunicate with Impact!Power Tools in Your Project Manager’s ToolboxMay 2010
  2. 2. John Hancock2
  3. 3. Skills that Promote You Communication Increased confidence Improved businessrelationships Positive Self-Esteem Better image –business &personal Work w/your personal strengths3
  4. 4. Characteristics of Effective ProjectManagers Leads by example Visionary Technically competent Decisive Good communicator Good motivator Stands up to upper management whennecessary Supports team members Encourages new ideas4Characteristics of Effective Project Mangers - Zimmerer, Thomas W. and Mahmoud M. Yasin, "A Leadership Profile ofAmerican, Project Managers,” Project Management Journal, March 1998
  5. 5. People Skills in PM? The single most important reason that peopleskills are important to project managers is:Project Management isGetting Work Done Through People!5
  6. 6. Challenges to PM Teams One major risk of any project is people.Success can be jeopardized by things such aspolitics, personal agendas, poor communicationor lack of commitment to goals. Team is constantly changing in size (growingand then shrinking) Team members are often part-time on theproject, having other responsibilities andreporting to other managers Role of soft skills may be undervalued, resultingin no time allocation for soft and fuzzymanagement tasks 6Individual Versus Organizational Issues - Kathy Schwalbe, Ph.D., PMP
  7. 7. Your Communication Style We each have our ownunique style ofcommunicating Takes more than “wingingit” DiSC style ofcommunicating – 4 types Dominance Influence Steadiness Conscientiousness7
  8. 8. Skills Needed Today Project managers must be able to show theirvalue in the workplace beyond their jobdescription Each company looks for a different mix ofskills and experience depending on thebusiness its in. 6 critical “people” skills needed today: Leadership Team player Goal oriented self-starter Excellent communicator Flexibility/Multi-tasking ability Sense of humor 8
  9. 9. Soft Skills "Soft skills" are a cluster of personal qualities,habits, attitudes and social graces that makesomeone a good employee and compatible towork with. Its no longer enough to be a functional expert. To complement these unique core competencies,there are certain "soft skills" needed today. They can be just as important an indicator of jobperformance as hard skills.9
  10. 10. Communication….aka Soft Skills Is 90% of a project managers job. Soft skills that can make or break projects Includes: Conflict management Resolving ethical dilemmas Team building Workplace politics Problem solving & creativity Many others10
  11. 11. The soft skills required for a successfulproject fall into four main areas: Individuals Small Teams Team Islands Project Culture11
  12. 12. You Need Soft Skills to Help ClarifyRoles and Responsibilities Do you take the time to: clearly define roles and responsibilities onproject tasks? convince people that it’s well worth the timeand effort? 4 soft skill lessons Dont take it personally. Your procrastination is trying to tell yousomething. Adjust your communication accordingly. Know the unspoken rules of the workplace.124 Soft Skill Lessons - Hard Truth about Soft Skills – Peggy Klaus
  13. 13. 10 Characteristics of OrganizationalCulture Member identity Group emphasis People focus Unit integration Control Risk tolerance Reward criteria Conflict tolerance Means-endsorientation Open systemsProject work is most successful in anorganizational culture where these items arestrong/high and other items are balanced.1310 Characteristics of Organizational Culture - Kathy Schwalbe, Ph.D., PMP
  14. 14.  Sign up for my newsletter “The CareerNavigator” Looking for communication skillscoaching?Linda Trignano973-722-9961www.trignanoconsulting.com14