Skills that Promote You Communication Increased confidence Improved businessrelationships Positive Self-Esteem Better image –business &personal Work w/your personal strengths3
Characteristics of Effective ProjectManagers Leads by example Visionary Technically competent Decisive Good communicator Good motivator Stands up to upper management whennecessary Supports team members Encourages new ideas4Characteristics of Effective Project Mangers - Zimmerer, Thomas W. and Mahmoud M. Yasin, "A Leadership Profile ofAmerican, Project Managers,” Project Management Journal, March 1998
People Skills in PM? The single most important reason that peopleskills are important to project managers is:Project Management isGetting Work Done Through People!5
Challenges to PM Teams One major risk of any project is people.Success can be jeopardized by things such aspolitics, personal agendas, poor communicationor lack of commitment to goals. Team is constantly changing in size (growingand then shrinking) Team members are often part-time on theproject, having other responsibilities andreporting to other managers Role of soft skills may be undervalued, resultingin no time allocation for soft and fuzzymanagement tasks 6Individual Versus Organizational Issues - Kathy Schwalbe, Ph.D., PMP
Your Communication Style We each have our ownunique style ofcommunicating Takes more than “wingingit” DiSC style ofcommunicating – 4 types Dominance Influence Steadiness Conscientiousness7
Skills Needed Today Project managers must be able to show theirvalue in the workplace beyond their jobdescription Each company looks for a different mix ofskills and experience depending on thebusiness its in. 6 critical “people” skills needed today: Leadership Team player Goal oriented self-starter Excellent communicator Flexibility/Multi-tasking ability Sense of humor 8
Soft Skills "Soft skills" are a cluster of personal qualities,habits, attitudes and social graces that makesomeone a good employee and compatible towork with. Its no longer enough to be a functional expert. To complement these unique core competencies,there are certain "soft skills" needed today. They can be just as important an indicator of jobperformance as hard skills.9
Communication….aka Soft Skills Is 90% of a project managers job. Soft skills that can make or break projects Includes: Conflict management Resolving ethical dilemmas Team building Workplace politics Problem solving & creativity Many others10
The soft skills required for a successfulproject fall into four main areas: Individuals Small Teams Team Islands Project Culture11
You Need Soft Skills to Help ClarifyRoles and Responsibilities Do you take the time to: clearly define roles and responsibilities onproject tasks? convince people that it’s well worth the timeand effort? 4 soft skill lessons Dont take it personally. Your procrastination is trying to tell yousomething. Adjust your communication accordingly. Know the unspoken rules of the workplace.124 Soft Skill Lessons - Hard Truth about Soft Skills – Peggy Klaus
10 Characteristics of OrganizationalCulture Member identity Group emphasis People focus Unit integration Control Risk tolerance Reward criteria Conflict tolerance Means-endsorientation Open systemsProject work is most successful in anorganizational culture where these items arestrong/high and other items are balanced.1310 Characteristics of Organizational Culture - Kathy Schwalbe, Ph.D., PMP
Sign up for my newsletter “The CareerNavigator” Looking for communication skillscoaching?Linda Trignano973-722-9961www.trignanoconsulting.com14
A particular slide catching your eye?
Clipping is a handy way to collect important slides you want to go back to later.