Richard H. Farr                                      Executive Director                                      York Adams   ...
• Defining Shared-Ride• Understanding the Infrastructure Behind the Scenes• Human Services Transportation (HST or Shared- ...
Why Does it Exist?  • Help people with no other means to travel to critical life-    sustaining destinations (doctors, gro...
What Does It Do? • Provides   consolidated trips   (shared ride) between   origins and   destinations that are   not well-...
What Doesn’t it Do?  Provide “taxi” service (prior day reservation required)  Provide one-person, non-stop ride (too costl...
Commonwealth History  • State Lottery – 1972  • Free Transit Program for Senior Citizens – Fixed Route - 1973  • Shared-Ri...
• Key Staff                          • Key Cost Drivers  •   Vehicle Dispatchers             •   Fuel/Insurance  •   Drive...
Historical Cost of Non-Wage                                      Historical Cost of Fuel Expense                   Compens...
Cost Trends  • Fuel and Insurance Costs Escalating Much Faster than Inflation  • Labor Costs Increasing Slower than Rate o...
Technology • GPS and Automatic Vehicle Location Provide More   Accurate “Real Time” Information for Customers and   Manage...
Trends
$12.00$11.00$10.00                                                                                                    Actu...
Trends
State Budget                                                           Cuts on HumanObservations                          ...
What Are The Expectations of These Programs?  • Provide Low-Cost Trips to the Most Needy in Society  • Provide a Good, Saf...
Providers Are Improving Service Efficiency By:  • Continuing to Improve, Evolve and Invest In Cutting    Edge Technology  ...
What Are YOUR  Expectations of  These Programs?Expectations
HST Serves as the “Provider of Last Resort” when OtherOptions are not Available or are too Expensive  •   Family  •   Fixe...
To Maintain Current Service Levels:  • Providers Continue to Seek Greater Efficiencies to Maintain    Similar Service Leve...
Questions
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Shared ride trends and expectations 2012

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Shared ride trends and expectations 2012

  1. 1. Richard H. Farr Executive Director York Adams Transportation Authority July 19, 2012Public Shared-RideTransportation for Senior Citizens, Persons withDisabilities and Non-Emergency Medical Transportation
  2. 2. • Defining Shared-Ride• Understanding the Infrastructure Behind the Scenes• Human Services Transportation (HST or Shared- Ride) Trends• Adapting to Changes• Expectations• ConclusionAgenda
  3. 3. Why Does it Exist? • Help people with no other means to travel to critical life- sustaining destinations (doctors, grocery, jobs) • Alternatives are too expensive or the traveler is incapable of traveling unassisted • Allow seniors to age in placeWho Uses it? • Senior citizens • Pregnant mothers • Adults & children with disabilities • MH/MR workshops • Medicaid recipients • All riders receiving discount trips must be pre-screened for eligibilityDefining Shared-Ride
  4. 4. What Does It Do? • Provides consolidated trips (shared ride) between origins and destinations that are not well-served by fixed-route transit service • Operates during limited hours, 6 am to 6 pm, with prior day reservations required Defining Shared-Ride
  5. 5. What Doesn’t it Do? Provide “taxi” service (prior day reservation required) Provide one-person, non-stop ride (too costly) Provide Emergency Medical Transportation
  6. 6. Commonwealth History • State Lottery – 1972 • Free Transit Program for Senior Citizens – Fixed Route - 1973 • Shared-Ride Program for Senior Citizens – Demand Responsive – 1981 • Welfare to Work - 1997 • Persons with Disabilities Transportation Program – 2001 • Human Service Transportation Study • Act 44 of 2007 • Delivered to the Governor July 2009Federal Medicaid Non-Emergency Medical Transportation(NEMT) (50% State + 50% Federal Funding) Administered by DPWThere are many programs each with its own Requirements, FundingSources and Strict Reporting StandardsPA Shared Ride Overview
  7. 7. • Key Staff • Key Cost Drivers • Vehicle Dispatchers • Fuel/Insurance • Drivers • Employee Benefits • Mechanics • Tires/Parts • Administrative Support • Missed Trips (NS/CX) • Customer Service • Subcontractor Representatives Costs • Client Eligibility Experts • Call TakersSupporting Infrastructure
  8. 8. Historical Cost of Non-Wage Historical Cost of Fuel Expense Compensation (Health Insurance, FICA, Unemployment Tax, Etc.)$3,500,000 $2,000,000 $1,800,000$3,000,000 $1,600,000$2,500,000 $1,400,000 $1,200,000$2,000,000 $1,000,000 $800,000$1,500,000 $600,000$1,000,000 $400,000 $200,000 $500,000 $- $- Fiscal Year Key Cost Drivers
  9. 9. Cost Trends • Fuel and Insurance Costs Escalating Much Faster than Inflation • Labor Costs Increasing Slower than Rate of InflationDemand • Population Aging “In Place” • Housing Spreading Out (Sprawl) • Destinations Spreading Out (Sprawl) • More “one-on-one” transportation • More complexities requiring greater skilled skills/management • Medical providers who accept Medicaid • Increased demand for independence Trends
  10. 10. Technology • GPS and Automatic Vehicle Location Provide More Accurate “Real Time” Information for Customers and Management • Computing Power Allows for More Complex Route / Trip Optimization, BUT Requires Local Customization & CalibrationPrivate Sector • Assuming Roles where it Makes Financial Sense • Incurring Sizable Cost Increases as Well Trends
  11. 11. Trends
  12. 12. $12.00$11.00$10.00 Actual Fare $9.00 Inflationary $8.00 $7.00 $6.00 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011 2012Trends
  13. 13. Trends
  14. 14. State Budget Cuts on HumanObservations Services • Fares can not keep up with the Cost of Inflation 2013 Sequestration? • Private Sector Costs are Much Higher to the Consumer than the Cost of Providing Shared-Ride Service • Less Subcontractors - Unable to perform service at fare structure • Most Needy Clients are Very Sensitive to Out-of-Pocket Costs • HS Programs struggle to fund transportation • Today’s Economy isn’t Helping the Situation Trends
  15. 15. What Are The Expectations of These Programs? • Provide Low-Cost Trips to the Most Needy in Society • Provide a Good, Safe, “Reasonable” Trip to Critical Destinations Such As: • Persons With Disabilities (PwD) Traveling to Work • Senior Citizen to a Senior Center For Meals and Social Interaction • Low-Income Pregnant Mother Traveling to A Doctor’s Office • Child of Low Income Parent Traveling to a Dentist’s Office • Be Fully Funded Between Operating Subsidies and Passenger Fares • Meet all State and Federal Reporting RequirementsExpectations
  16. 16. Providers Are Improving Service Efficiency By: • Continuing to Improve, Evolve and Invest In Cutting Edge Technology • Improving Service Coordination • Other Regional Providers • Resource Sharing • Working with HS Providers to Better Coordinate Program TimesService Efficiencies are Needed Due To: • Declining Public Funding • Customer Base Distributed More GeographicallyImproving Efficiency
  17. 17. What Are YOUR Expectations of These Programs?Expectations
  18. 18. HST Serves as the “Provider of Last Resort” when OtherOptions are not Available or are too Expensive • Family • Fixed-Route Transit Service • Carpooling Subsidies • Taxi or Volunteer Driver ProgramsWhat Can’t Get Lost • Traveler’s Self-Respect • Maintaining Health and Quality of Life • Independent Living For Seniors and Disabled Populations • Access to Jobs • Safe TransportationHST Service Reductions have a Direct Impact on OtherPublic Assistance Programs (e.g. PwD can not get towork/Centers’ Funding) Always Consider
  19. 19. To Maintain Current Service Levels: • Providers Continue to Seek Greater Efficiencies to Maintain Similar Service Levels • Travelers Will Need to Maintain Flexibility as Providers Continue to Search for New Ways to Improve Efficiency • Continue to Foster Coordination – at all levels • Elected Officials Will Need to Find Creative Ways to Finance What is A Critical Piece of The Commonwealth’s Transportation Infrastructure in an Era of Declining RevenuesService Reduction:Is an Expensive Option for the State, Federal and LocalGovernment (increased dependence on Emergency MedicalCare, Job Loss, Expanding Welfare Roles, etc.) and to theHealth, Safety and Welfare of CitizensNext Steps …
  20. 20. Questions

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