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Social Intelligence Drives Social CRM

by Social Media Manager at Cisco Systems on Aug 17, 2012

  • 2,948 views

Social CRM is the nirvana of social media that allows us to see a more complete view of our customers. An investment in social CRM can have positive business impacts across the organization from ...

Social CRM is the nirvana of social media that allows us to see a more complete view of our customers. An investment in social CRM can have positive business impacts across the organization from identifying leads, resolving problems, and sourcing ideas to building advocacy. See how Cisco is embracing this evolution and learn how you can get in on the action!

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Social Intelligence Drives Social CRM Social Intelligence Drives Social CRM Presentation Transcript