Navigating the Affordable Care Act website, HealtCare.gov

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Information on navigating the Affordable Care Act website, part of a presentation made at the Lane Memorial Library in Hampton, New Hampshire on October 17, 2013

Information on navigating the Affordable Care Act website, part of a presentation made at the Lane Memorial Library in Hampton, New Hampshire on October 17, 2013

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  • The new healthcare.gov is consumer-focused, meaning that the new portal is something you can easily navigate from any desktop computer, smartphone, or other mobile device.  It is educational in nature, providing information on the new marketplaces, preexisting conditions, videos, and resources to prepare for open enrollment.  It also has a function that allows you to scroll over a word for clarification on its meaning.  Don’t know what a premium or deductible is?  Just scroll over to learn more.  And while you can’t apply for insurance just yet, by October consumers will be able to create accounts, complete an online application, and shop for qualified health plans.
    If you think the website looks good, just wait—HHS has told us to expect customer service standards that are just as strong.  They hope to reach callers within two minutes of dialing, and for Latinos who prefer service in Spanish, there will be an accessible customer service line and chat features.  In fact, the new portal will have a toll-free number with assistance available 24 hours a day, 7 days a week, in 150 languages.  The bottom of the homepage also provides links in 13 languages that direct users to the call center should questions arise.  HHS is simultaneously relaunching www.cuidadodesalud.gov, a Spanish-language site, to match the new consumer face of www.healthcare.gov.
  • HealthCare.Gov, a website designed to provide information about the changes resulting from the Affordable Care Act, has been updated to provide new educational tools on coverage options for individuals, families, and small businesses. New (and easier-to-use) features include:·         A Q/A format to highlight coverage options;
    ·         24/7 call center and online chat;
    ·         Explanation of how the Marketplace will work;
    ·         Details on what ACA does to expand coverage options and provide new protections for consumers
  • A new 800 number you can call to get your Marketplace questions answered by a customer service representative, available 24/7: 1-800-318-2596 (TTY: 1-855-889-4325)
  • The most important health insurance info at your fingertips—just answer a few quick questions and we’ll provide you with a personalized list of coverage options, content tailored to your situation, and a checklist to help you get ready
  • HealthCare.Gov, a website designed to provide information about the changes resulting from the Affordable Care Act, has been updated to provide new educational tools on coverage options for individuals, families, and small businesses. New (and easier-to-use) features include:·         A Q/A format to highlight coverage options;
    ·         24/7 call center and online chat;
    ·         Explanation of how the Marketplace will work;
    ·         Details on what ACA does to expand coverage options and provide new protections for consumers
  • A new 800 number you can call to get your Marketplace questions answered by a customer service representative, available 24/7: 1-800-318-2596 (TTY: 1-855-889-4325)
  • Need more information about the Health Insurance Marketplace?
    Sign up to get email and text alerts at HealthCare.gov/subscribe (CuidadoDeSalud.gov provides the HealthCare.gov information in Spanish)
    Updates and resources for partner organizations are available at Marketplace.cms.gov
    Like us on Facebook and follow us on Twitter!

Transcript

  • 1. Navigating HealthCare.gov August 2013
  • 2. HealthCare.gov  New features include • A Q&A format to highlight coverage options • 24/7 call center and online chat • Explanation of how the Marketplace will work • Details on what the Affordable Care Act does to expand coverage options and provide new protections for consumers
  • 3. HealthCare.gov A seamless HealthCare.gov experience on your mobile device, tablet, laptop, or desktop computer
  • 4. Answer a few questions and get a personalized list of coverage options
  • 5. An easy-tounderstand question and answer format, with content based on the most common questions we hear
  • 6. Most common questions are easily accessible.
  • 7. Small employers access SHOP information
  • 8. Apply and enroll under Get Insurance
  • 9. Single-Streamlined Application  Dynamic Content  One streamlined application for enrollment in a:  Qualified private health plan  Children’s Health Insurance Program  Medicaid  Integrated Electronic Verification
  • 10. Single-Streamlined Application
  • 11. Privacy Protection
  • 12. HealthCare.gov
  • 13. Communication Preferences Select: •Preferred Language •Notification preference •Contact preferences
  • 14. Applying for FinancialAssistance Applying for Financial Assistance
  • 15. Applying for Financial Assistance
  • 16. Applying for Financial Assistance
  • 17. Applying for Financial Assistance
  • 18. Applying for Financial Assistance
  • 19. Applying for Financial Assistance
  • 20. Applying for Financial Assistance
  • 21. Applying for Financial Assistance
  • 22. Applying for Financial Assistance
  • 23. Applying for Financial Assistance
  • 24. Appeals
  • 25. Plan Enrollment
  • 26. Applying Premium Tax Credit
  • 27. Plan Selection
  • 28. Plan Selection
  • 29. Plan Selection
  • 30. Plan Selection
  • 31. Plan Selection
  • 32. HealthCare.gov Enroll in the Marketplace Choose a plan that meets your needs and enroll Coverage starts as soon as January 1, 2014
  • 33. Want more information about the Marketplace?  Stay Connected – Sign up to get email and text alerts at HealthCare.gov/subscribe • CuidadoDeSalud.gov for Spanish – Updates and resources for partner organizations are available at Marketplace.cms.gov – Twitter@HealthCareGov – Facebook.com/Healthcare.gov 6/20/13 Health Insurance Marketplace 101 36