SBI, the largest and oldest bank in India, had computerized itsbranches in the 1990s, but it was losing market share to private-sector banks that had implemented more modern centralizedcore processing systems. To remain competitive with its private-sector counterparts, in2002, SBI began the largest implementation of a centralized coresystem ever undertaken in the banking industry. The State Bank of Indias objectives was to modernize coresystems which included:1. The delivery of new product capabilities to all customers,including those in rural areas with a provision of a singlecustomer view of all accounts2. The unification of processes across the bank to realizeoperational efficiencies and improve customer service3. The ability to merge the affiliate banks into SBI4. Support for all SBI existing products5. Reduced customer wait times in branches19-06-20132SBIsCCPSoutsourcing
19-06-20133SBIsCCPSoutsourcing A new core system that could processapproximately 75 million accounts daily. Lack of Experience. Lack of Expertise. Core banking.http://www.tcs.com/offerings/bancs/advertisements/Pages/SBI.aspx
19-06-20134SBIsCCPSoutsourcing• SBI narrowed down the potential solutions to vendorconsortiums led by IBM ,TCS, Hewlett-Packard, Australia-basedFinancial Network Services (FNS), and China Systems (fortrade finance).• SBI favoured the real-time processing architecture of FNSsBaNCS system over that of the IBM consortiums memopost/batch update architecture.• TCS would eventually purchase FNS in 2005.• UNIX-based system to meet the scalability requirements of thebank.• Scalability tests were performed at HPs lab in Germany toverify that the system was capable of meeting the banksscalability requirements. These tests demonstrated thecapability of TCS BaNCS to support the processingrequirements of 75 million accounts and 19 million dailytransactions.
19-06-20135SBIsCCPSoutsourcing• The bank recently reported that business per employeeincreased by 250% over the last five years.• Implementation of the TCS BaNCS system has providedthe bank with the ability to consolidate the affiliate banksinto SBI. In fact, the bank recently completed theconsolidation of State Bank of Saurashtra into SBI.• Deployment of more than 3,000 rural sales staff, redesignof over 2,200 branches in the last fiscal year, opening ofmore than 1,000 new branches, establishment of a callcentre, and an active plan to migrate customers toelectronic delivery channels.http://www.tcs.com/SiteCollectionDocuments/TCS%20BaNCS/TCS_BaNCS_Advertisement_SBI_12_2011.pdf