As a result of successfully completing Chapter 1, the
student will be able to:
Explain the importance of the Central Service Department
with an emphasis on the service provided, and its role in quality
Review the work flow process in an effectively organized
Central Service Department.
Identify basic knowledge and skills required for effective
Central Service Technicians.
Define job responsibilities of Central Service Technicians.
Discuss basic concerns of Central Service personnel:
Career growth and professional development.
activities are carried
out in one
one system and set
Service – Central
patient care by
The scope of
they all follow the
and equipment is
are cleaned and
using manual and
items are inspected,
assembled into sets,
Items are prepared
for sterilization and
use in this work
and sets of
packaged in special
materials that will
provide a bacterial
can be used to
on items and make
them safe for patient
Sterile items are
areas until they
Assess the ability of
other people to
understand what is
tactics to individual
Apply active listening
skills using reflection,
Interact appropriately and
respectfully with diverse
ethnic, age, cultural,
religious, and economic
Communicate in a
and timely manner.
guidelines and methods to
send and receive information
Access and use
Be aware of the wide range of services
offered to customers.
Prevent unnecessary waste and
Participate in quality improvement
Use resources including other staff
members, manuals, and training
Maintain appropriate personal skills such as
attendance, time management, and assuming
responsibility for one’s own actions.
Attain professional conduct standards.
Use analytical skills to solve problems and
Formulate solutions to problems using critical
Adapt to changing situations.
Practice personal integrity and honesty.
Engage in continuous self-assessment
and goal modification for personal and
Exhibit respectful and empathetic
behavior in interactions with peers,
superiors, subordinates, and customers.
Listen attentively to
requests, and other
career options and
required for them.
Solve problems relating to legal
dilemmas or issues.
Comply with established risk
management factors and procedures.
Determine when an incident must be
Operate within the required scope of
Follow mandated standards for
Apply mandated standards for
harassment, labor, and other
Comply with legal requirements for
Respect patients rights.
Promote justice and equal treatment for
Recognize the importance of patients’
needs over other considerations.
Exhibit loyalty to fellow workers and the
Report any activity that adversely affects the health,
safety, or welfare of patients, visitors and other
Comply with pertinent regulatory guidelines, including
Respect interdisciplinary difference among team
Differentiate between ethical and legal issues.
Demonstrate professionalism at all times.
Practice infection control procedures.
Use Standard Precautions to control the
spread of infection.
Practice appropriate cleaning, disinfecting,
and sterilizing processes.
Apply principles of body mechanics,
including proper lifting techniques.
Prevent fire and electrical hazards.
Use instruments and equipment as
Manage hazardous materials.
Use Material Safety Data Sheets (MSDS).
Follow emergency procedures and
Comply with pertinent regulatory
requirements, including OSHA guidelines.
Practice team skills such as cooperation,
leadership, and anticipation of co-workers’
Respect cultural and religious differences of
Interact with others in a manner consistent
with the healthcare team’s structure and
lines of authority.
Manage conflict within the workplace by
considering the points of view of others.
Respect and value the expertise and
contributions of all team members.
Accept compromise as necessary to ensure
the best outcomes.
Control costs and reduce waste.
Provide quality service.
Practice time management skills.
Identify and solve potential problems and
anticipate customers’ needs.
Know and use
Assist in the selection of materials,
supplies and equipment necessary to
Follow manufacturers’ warnings and
instructions, ask for clarification as
Continuously evaluate results and
Practice techniques to prevent nosocomial
Maintain departmental work areas in good
Keep the work environment clean and
A sample Central
provided on pages
18-19 of the text.
A Professional is
a person working
in a profession
Association and industry recognition given to
individuals with educational and/or work experience
requirements who successfully complete an
examination process that demonstrates their
knowledge of subject matter to be mastered for
success in the position.
A plan projecting
that serves as a
Pages 21 – 23 in
the text provide
and a sample
The basic job functions are similar, but
hours of operation, department staffing
structure, and specific scope of
responsibility differ by facility.
Departments are designed to meet the
specific healthcare facility’s needs.
Page 24 in the
charts for a small
facility and a large