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Listening to the ground: web and mobile technology option for public participation
Listening to the ground: web and mobile technology option for public participation
Listening to the ground: web and mobile technology option for public participation
Listening to the ground: web and mobile technology option for public participation
Listening to the ground: web and mobile technology option for public participation
Listening to the ground: web and mobile technology option for public participation
Listening to the ground: web and mobile technology option for public participation
Listening to the ground: web and mobile technology option for public participation
Listening to the ground: web and mobile technology option for public participation
Listening to the ground: web and mobile technology option for public participation
Listening to the ground: web and mobile technology option for public participation
Listening to the ground: web and mobile technology option for public participation
Listening to the ground: web and mobile technology option for public participation
Listening to the ground: web and mobile technology option for public participation
Listening to the ground: web and mobile technology option for public participation
Listening to the ground: web and mobile technology option for public participation
Listening to the ground: web and mobile technology option for public participation
Listening to the ground: web and mobile technology option for public participation
Listening to the ground: web and mobile technology option for public participation
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Listening to the ground: web and mobile technology option for public participation

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  • Mobilising an obama nation using web 2.0 means mobilising a population of powerful people drawing their power from the web
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    • 1. Listening to the ground: web and mobile technology options for public participation in government 2010 ZAWWW International conference University of Kwazulu-Natal (UKZN) Laban Bagui and Andrew Bytheway
    • 2. Menu <ul><li>Give you a feeling of what it is about </li></ul><ul><ul><li>Background, Research Problem, question, aim and design </li></ul></ul><ul><ul><li>Public participation stakeholders, technologies, expert opinions, models, and scenarios analysis </li></ul></ul><ul><li>Present our findings </li></ul><ul><ul><li>E-Participation quality model and Critical success factors </li></ul></ul><ul><li>Suggest areas to pursue research </li></ul>Listening to the ground: web and mobile technology options for public participation in government
    • 3. Background <ul><li>In South Africa, Technology investments were intended to lay foundations for quality service delivery , at the transactional level. E.g. : Numerous technology-based initiatives have been launched: government websites are rich with information from all administrative departments and state institutions, call centres have been established to garner complaints, compliments and ideas, and the Presidency has even opened its own call centre to provide a “direct line” to the President himself. </li></ul><ul><li>However, after 16 years the country is still a theatre for violent protests about service delivery, xenophobic attacks against foreigners, student’s violent strikes, violent union marches, and other fierce demonstrations . </li></ul><ul><li>The nation exhibits a low level of public satisfaction with service delivery as well as a decrease in confidence in the government . </li></ul><ul><li>The efforts at conventional public participation spaces – such as community meetings, public hearings, consultations and forums – sometimes give the impression of being no more than a terrain for confrontation and affirmation of dominance by powerful leaders or parties . </li></ul>Listening to the ground: web and mobile technology options for public participation in government
    • 4. Research Question <ul><li>How should South Africa look at using ICTs to make public participation work as it should? </li></ul>The aim of this study was to undertake a review of e-participation, balanced by experts opinions and to draw conclusions about the problems and patterns of implementation. Aim of study Research problem Although significant investments have been made , public participation seems have poorly benefited from the use of technology Listening to the ground: web and mobile technology options for public participation in government
    • 5. Research Design <ul><li>Qualitative approach </li></ul><ul><li>Literature review </li></ul><ul><li>Semi-structured interviews </li></ul><ul><li>Content and Scenario analysis </li></ul>Listening to the ground: web and mobile technology options for public participation in government
    • 6. Listening to the ground: web and mobile technology options for public participation in government Mbombela stadium: 7km outside of  Nelspruit  in  Mpumalanga
    • 7. Key elements using ICTs in Public Participation in Government Listening to the ground: web and mobile technology options for public participation in government
    • 8. Some keywords <ul><li>eGovernment </li></ul><ul><li>eParticipation </li></ul><ul><li>Social Capital </li></ul><ul><li>Leadership </li></ul><ul><li>IT management issues </li></ul>Listening to the ground: web and mobile technology options for public participation in government
    • 9. Public Participation Stakeholders <ul><li>Parliament </li></ul><ul><li>Specific government departments </li></ul><ul><li>Justice courts </li></ul><ul><li>Institutional offices </li></ul><ul><li>other governments </li></ul><ul><li>Individuals </li></ul><ul><li>Community based organizations (CBOs) </li></ul><ul><li>Non government organisations (NGOs) </li></ul><ul><li>Businesses </li></ul><ul><li>Media, and even </li></ul><ul><li>Organized crime. </li></ul>Listening to the ground: web and mobile technology options for public participation in government
    • 10. e.g. : Technology for Public Participation <ul><li>FOSS (Free and open source software) </li></ul><ul><li>GIS (Geographic information system) </li></ul><ul><li>XML </li></ul><ul><li>Web 2.0 and web 3.0 </li></ul><ul><li>Mobile platform (PDA, cellular phones) </li></ul>Listening to the ground: web and mobile technology options for public participation in government
    • 11. Expert Opinion Listening to the ground: web and mobile technology options for public participation in government Expert opinion on e-participation in South Africa, from an external point of view Expert1 Expert2 Expert3 Expert4 Public Participation happens only for those who have means (Rich and influential) To make the people heard in high spheres parliament has to have space for people to participate in debates. Issues of participation for poor Local government do not listen to people Make people heard, which means to have his/her preferences recognised and influence policy and budget People are not heard Protests and demonstrations are the only means they have to get heard Political parties are heard in parliament Forms of active citizenship Critical citizenship Service delivery is certainly one of the main issues Issues of dissatisfaction and complaints Service delivery protests Service delivery protest truly for recognition and to show their frustration There is an issue accessing information on government channels Information access issues Not all departments use technology People need to earn the right to speak to others Problem of elitism Civil society needs to be rooted in the ground Access to the judiciary is difficult The systems should be built by the private sector Leaders should be educated in the use of ICT Need for cultural and electoral reform Local areas Internet and mobile technology (web, mobisite, sms, users opinion tracking on fora, banners, adds on sites) Cellphones, sms are key Library campaigns Mobile for protests Mobile participation Sms comments on topic Online deliberation People should deliberate online Technology can help in context where people have power
    • 12. Experts word Summary <ul><li>The key findings from the interviews are that public participation in government in South Africa doesn’t work properly; the experts envision a design that would be local, culturally connected to the people, probably originating from the private sector, with a sense of educating both leaders in government and individuals in communities ; they see potential in internet and mobile technologies to help the process. </li></ul>Listening to the ground: web and mobile technology options for public participation in government
    • 13. Gartner E-government hype cycle evolution Listening to the ground: web and mobile technology options for public participation in government Source: Gartner research, 2004
    • 14. E-Participation models Listening to the ground: web and mobile technology options for public participation in government <ul><li>Macintosh and Whyte (2008) framework for characterising e-participation : from level of engagements to critical success factors </li></ul><ul><li>Government IT management challenges and key issues (Di Maio et al., 2010 ): Strategy and planning, service delivery and operations, and specific activity domains </li></ul><ul><li>UN model for e-participation from emerging to connected; </li></ul><ul><li>Network readiness and e-government ranks : South Africa is respectively 52 nd and 97 th out of 184 </li></ul>
    • 15. Scenario analysis <ul><li>Scenario 1: “Good to Ideal” </li></ul><ul><li>Social capital is being optimally managed. </li></ul><ul><li>Scenario 2a: “Healthy average” </li></ul><ul><li>Social capital is developing. </li></ul><ul><li>Scenario 2b: “Unhealthy average” </li></ul><ul><li>Social capital is mismanaged. </li></ul><ul><li>Scenario 3: “Worst case” </li></ul><ul><li>Social capital is limited to those who have, there is nothing for the have-nots </li></ul>Listening to the ground: web and mobile technology options for public participation in government
    • 16. E-Participation quality Model S Listening to the ground: web and mobile technology options for public participation in government X South Africa Denmark, Netherland, Norway X X Sub-saharian African countries
    • 17. Critical success factors <ul><li>A dedicated and willing leadership </li></ul><ul><li>Development of Social Capital in communities </li></ul><ul><li>Careful management of IT issues </li></ul><ul><li>A continued focus on people </li></ul><ul><li>Access to the growing body of knowledge concerning e-government thus e-participation </li></ul><ul><li>Transformation of government practices to accommodate available technologies </li></ul><ul><li>Measure participation and engagement </li></ul>Listening to the ground: web and mobile technology options for public participation in government
    • 18. Conclusion <ul><li>Pay attention to critical success factors </li></ul><ul><li>Defining e-participation strategies </li></ul>Listening to the ground: web and mobile technology options for public participation in government
    • 19. Laban Bagui [email_address] Andrew Bytheway [email_address] Faculty of Informatics and Design Cape Peninsula University of Technology Cape Town South Africa Me Ti Be Ma Yega/ Merci / Thank you/ Danke Shön / Dankie / Ngosi Questions?

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