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Salesforce consulting and development nearshore from Poland

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With a team of the most experienced salesforce consultants and developers in Central Europe we offer affordable nearshore consulting and development. You may have a team of people with over 5 years of …

With a team of the most experienced salesforce consultants and developers in Central Europe we offer affordable nearshore consulting and development. You may have a team of people with over 5 years of salesforce experience for a price lower than your employment costs and stop bothering about recruitment, paying to agencies, trainings, etc. Leave your project delivery to us! Call us to understand what and how can be done together!

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  • 1. Nearshore Salesforce.com delivery partnership with enxoo Team September 2013
  • 2. enxoo - who we are • Focus on Salesforce and related technologies • 10 people, each with minimum 1 Salesforce certificate, 4 years average overall experience and 2 years in Salesforce.com DEDICATION • Salesforce.com delivery, development and integration • Business analysis and processes design • Senior project and program management SKILLS • The most experienced Salesforce team in Central Europe • A number of large projects for telecoms since 2008 • Experience in telco, financial services and healthcare, including business analysis, project management EXPERIENCE • Own product base for telco • Financial services and insurance front-office experience • Business oriented mindset BUSINESS CAPABILITIES • Business IT consulting background and experience • Excellent communication in English • Senior core team and ability to grow quickly if required CULTURE September 2013 Nearshore Salesforce.com delivery 2
  • 3. Enxoo Team •1 senior project/program manager •1 senior architect & developer •2 senior consultants/developers Seniors >5YoE in SF •2 consultants/developers •1 consultant/business analysts Consultants >1YoE in SF •2 junior developers •1 junior consultant/business analysts Juniors <1YoE in SF  4 people with over 5 years of Salesforce.com projects delivery experience, mostly in in tough project environments  A team created with growth capability in mind  12 years of consulting team building and management experience let us understand how to onboard and train new entrants efficiently September 2013 Nearshore Salesforce.com delivery 3
  • 4. Key people Krzysztof Zych (Managing Director) •18 years of experience in ERP, CRM, BPM, Business process optimization & IT Management •Started his career as ERP consultant in 1996, implementing SunSystems and SAPR/3 in finance and logistics area •CRM Business Unit Manager at AMG.net , company owned by Bull France (2001-2008). Main customers: European Leasing Fund – PeopleSoft CRM implementation in many areas, Invi in Morocco – CRM, product catalog & order management, Orange Poland – business processes definition for B2B channels, GTS Central Europe – Regional CRM for Wholesale Business Unit based on Salesforce CRM •CIO in GTS Central Europe (2009-2011), telecom services provider in Central Europe, he was responsible for business transformation program, including Salesforce CRM and force.com platform deployment within BSS space. •Recently in cooperation with CloudSense (Platinium Salesforce Partner in UK) he was responsible for Salesforce projects delivered for Telefonica O2 and Financial Times in UK Bartosz Walczak (Technical Director) •10 years of experience in IT projects delivery, mostly in CRM for communications, media and financial services companies •Working with CRM platforms since 2005 for customers like European Leasing Fund (the largest leasing company in Poland) Invi (Telecom in Morocco), Orange Poland. •His Salesforce.com experience started in 2008 with projects for telecoms GTS Central Europe and MVNO GaduAir, later he was responsible for multiple projects delivered as a part of BSS transformation program for GTS CE, including custom product catalog, configurator, fulfillment orchestration, integration with billing and OSS systems. •Recently he played an architect or team leader roles in projects delivered for Telefonica O2 Unify Business Unit and Top Right Group in UK in cooperation with CloudSense •Certified Salesforce Admin, Developer, Sales Cloud and Service Cloud Consultant Emil Puchalski •5 years of experience in CRM market as Consultant & Developer, mainly with Salesforce and force.com platforms, its customization and development proven with SFDC DEV-401 and AMD-201 certificates. Experienced Team Leader in the area of Data Migration / Data Cleaning, Customer Care and Telco Provisioning with over 4 years within international project environment. Łukasz Skrodzki •Technical Consultant with 5 years of experience. His whole professional career Łukasz has been working on Salesforce deployments for various telecommunication, finance and non- profit Customers. •His strong expertise in Salesforce CRM area is confirmed by Salesforce Administrator (ADM201) and Force.com Developer (DEV401) certificates. September 2013 Nearshore Salesforce.com delivery 4
  • 5. Our advantages Communications, FSI and healthcare industries deep knowledge and experience Salesforce & Force.com 5 years of experience and multiple certificates Proven delivery and project management methods Central European consulting rates Location within 2-hour flight to most of European capitals September 2013 Nearshore Salesforce.com delivery 5
  • 6. Products and services Implement cloud applications Build custom Force.com solutions Integrate with other systems September 2013 Nearshore Salesforce.com delivery 6
  • 7. enxoo team experience Our consultants worked for: September 2013 Nearshore Salesforce.com delivery 7 Communications/Media/Utilities Financial services/ retail/ other
  • 8. Our Projects GTS Central Europe (GTS CE) September 2013 Nearshore Salesforce.com delivery 8 System supporting sales management processes for regional customers. GTS, the largest alternative telecom operator in Eastern and Central Europe decided to consolidate it’s wholesale business and use a single IT system to manage customers and sales processes. Enxoo team members were responsible for the system implementation in the following areas:  SFA for International Retail business  SFA and requests management for International Wholesale business  Integration with local CRM systems Used platforms: Salesforce.com, Force.com, Open ESB Project roles: all
  • 9. Our Projects Gadu Air (MVNO) Customer service functionality implementation, supporting prepaid customers of MVNO mobile communications provider Main business areas addressed:  Customer data management  Contract management  Access to billing data via integration platform  Call Center functionality with CTI integration  Knowledge management  Complains management The system was supporting all major after sales business processes. It was a part of larger project – complete BSS/OSS concept, architecture design, systems implementation and integration for a new MVNO mobile communications provider. Platforms used: Salesforce.com, Bea Aqualogic Integration Project roles: Development, Data migration September 2013 Nearshore Salesforce.com delivery 9
  • 10. Our Projects Amnesty International Salesforce.com extensions and development for non-profit organization Functionality extensions including:  Donors and Constituents management  Data integration of donations, bank statements imports  Payments management Used platforms: Salesforce.com, Java Project roles: Development, Managment September 2013 Nearshore Salesforce.com delivery 10
  • 11. Our Projects GTS Slovakia and GTS Hungary BSS transformation program supported by Salesforce and force.com custom functionalities supporting key business processes for telecommunications provider, including:  Data Management of customers and partners  Sales Opportunity Management  Product catalogue and configurator  Order Management  Service Management  Integration with: – Billing – OSS – Trouble ticketing – Self-service portal on Liferay platform Used platforms: Salesforce.com, Open ESB open source platform Project roles: Management, development, Architecture September 2013 Nearshore Salesforce.com delivery 11
  • 12. Our Projects Taxeo.fr Taxeo.fr is specialized in recovering VAT paid when travelling around Europe. The project was delivered together with Advantel.cz Salesforce.com integration with SAP R/3, including:  Integration of accounts, contacts, contracts, invoices and corporate cards using webservices  Creation of custom objects for SAP R/3 data presentation Used platforms: Salesforce.com, SAP R/3, webservices Project roles: Senior Developer September 2013 Nearshore Salesforce.com delivery 12
  • 13. Our Projects Remy Martin A project for FMCG company based in Czech Republic and Slovakia delivered together with Advantel.cz Salesforce.com custom functionality development for FMCG sales representatives, including:  Product definition  Reporting visits in stores  Inventory registration  Contracts registration  Adding photos during visits  Sales targets definition Platforms used: Salesforce.com Project roles: force.com developer September 2013 Nearshore Salesforce.com delivery 13
  • 14. Our Projects Financial Times Project for the publishing company delivered together with CloudSense Document management for the legal department based on Salesforce Content, including:  Adaptation of the system to the requirements of the legal department  Set up of libraries and rules  Setting up notifications  Setting up reports Platforms used: Salesforce Content Project roles: all September 2013 Nearshore Salesforce.com delivery 14
  • 15. Our Projects Telefonica O2 Unify Project for telecommunication company in UK, delivered together with CloudSense Sales management and delivery solutions for Unify department, which deals with the implementation of complex telecom solutions for business customers, including:  Product catalogue and configurator  Sales opportunity management  Quotes generation  Order orchestration and SLA management Platforms used: Salesforce.com, CloudSense Configurator, CloudSense Orchestrator Project roles: all September 2013 Nearshore Salesforce.com delivery 15
  • 16. Our Projects Telefonica O2 Mobile Landline Project for telecommunication company in UK, delivered together with CloudSense Support of new product definition for customers in SME market, including:  Mobile Landline product definition within product catalogue configurator  Adjustment of sales process and integration of Salesforce.com with a dedicated self-service system for customers using SAML Platforms used: Salesforce.com, CloudSense Configurator, CloudSense Orchestrator Project roles: Project Manager September 2013 Nearshore Salesforce.com delivery 16
  • 17. Our Projects Top Right Group Project for media company in UK and several subsidiaries abroad, delivered together with CloudSense Data migration for events and conferences management system based on Salesforce.com. The project involved a number of locations and countries. Migrated data included:  accounts, contacts,  marketing campaigns, leads,  opportunities, tasks  events and participants Platforms used: Salesforce.com, CloudSense Configurator, CloudSense Orchestrator Project roles: Data migration September 2013 Nearshore Salesforce.com delivery 17
  • 18. Our Projects Nobody’s Children Foundation Project for non-governmental, non-profit organization working toward the goals of protecting children http://fdn.pl/en Fundraising management functionality, including:  Donor records management and deduplication  Direct debit processing  Ad-hoc payments processing  Payments data import from bank statements - data import into Salesforce and matching payments data with donors Platforms used: Salesforce.com, force.com Project roles: all September 2013 Nearshore Salesforce.com delivery 18
  • 19. Appexchange apps Ready for AppExchange •Batch API usage with ability to change up to 50 mln records at once Mass update •No third party used, force.com based app using JavaScript Documents generator •Real time integration with salesmanago.pl marketing automation tool, extending SF marketing capability Marketing automation (Salesmanago) Prototypes •Ability to define more complex products, configure and order within force.com Product catalog and configurator •Projects, resources, time & expenses management, invoicing PSA with invoicing capability •No third party used, force.com based app using JavaScript SIP client softphone within Salesforce •Sequence of related activities integrating with Salesforce objects or external services Process orchestrator September 2013 Nearshore Salesforce.com delivery 19
  • 20. Why partner with enxoo? Industry experience: the team has been involved in a number of business transformation project for customers in Central and Western Europe in telecom, media and finance industries – European Leasing Fund, GTS Central Europe, Play, Telefonica O2, Top-Right-Group. Project delivery experience: the team offers exceptional knowledge and experience in all areas critical for successful project delivery: process design & requirements capture, system development & system implementation, testing & quality assurance, international project delivery Toolset and solution frameworks: we’ve developed a set of tools and solution frameworks, which allow quicker projects delivery. It includes for example: product management, order management and order fulfillment force.com framework for communication industry September 2013 Nearshore Salesforce.com delivery 20 Competitive rates: we offer excellent knowledge and quality services at a price which is even lower from employment costs in Western Europe.
  • 21. Quality and SLA How we ensure quality? • TO-BE Process design and requirements definition • Formal conceptual design and review with the customer with Product Backlog • Detailed requirements analysis and functionality design for each SPRINT Requirements engineering • Right project team setup • Documentation standards • Change and issues management standards • Coding standards (described and used) • Own testing team used before we release the system for testing by the customer Project approach and standards September 2013 Nearshore Salesforce.com delivery 21
  • 22. Pricing conditions • From Juniors with <6 months to Seniors with >4 years of experience • All people with min. 1 Salesforce certificate Pricing assumptions • From 300 to 500 EUR, when working from Warsaw Ad-hoc projects/ individual assignments • From 250 to 400 EUR, when working from Warsaw Team outsourcing (>1 person for > 2 months) September 2013 Nearshore Salesforce.com delivery 22
  • 23. Krzysztof Zych Managing Director e.: krzysztof.zych@enxoo.com m.(PL): +48 508 230 022 enxoo Sp. z o.o. ul. Zwycięzców 40/99 PL-03-978 Warsaw Contact us!