SAP EarlyWatch     Alert – OverviewSAP Active Global Support
Agenda – SAP EarlyWatch Alert                                                           What is the SAP EarlyWatch Alert? ...
What is the SAP EarlyWatch Alert                                    What is the SAP EarlyWatch Alert?          Important s...
Executive Summary                                                          SAP EarlyWatch Alert                    The SAP...
SAP EarlyWatch Alert: Benefits 1/4                           What are the benefits for the customer?           The regular...
SAP EarlyWatch Alert: Benefits 2/4                           What are the benefits for the customer?          The availabi...
SAP EarlyWatch Alert: Benefits 3/4                           What are the benefits for the customer?           With SAP Ea...
SAP EarlyWatch Alert: Benefits 4/4     What are the benefits EWA in SAP Solution Manager?          If you display the Earl...
SAP EarlyWatch Alert Data Transfer                                                                 CUSTOMER       Satellit...
SAP EarlyWatch Alert / SAP EarlyWatch Check                    What is the difference between           SAP EarlyWatch Ale...
EarlyWatch Alert (EWA) and EarlyWatch CheckSatellite                                                          SAP         ...
SAP EarlyWatch Alert – Content                                                            System Configuration            ...
Content 1/4                                                           System Configuration  To ensure optimal support of y...
Content 2/4                                                           Workload Distribution  The performance of your syste...
Content 3/4                                                            Hardware Capacity  The SAP EarlyWatch Alert checks ...
Content 4/4                                                           Trend Analysis  This section contains the trend anal...
Sample Report with ExplanationTo help you understand yourSAP EarlyWatch Alert report,refer to the sample report.It is loca...
Prerequisites 1/6                                               The main prerequisites for using                          ...
Prerequisites 2/6                                           Technical requirements                       SAP Note         ...
Prerequisites 3/6                                                    Run RTCCTOOL ( SAP Note 69455)                       ...
Prerequisites 4/6                                              Execute transaction SDCCN and                              ...
Prerequisites 5/6                                               Activate SAP EarlyWatch Alert                             ...
Prerequisites 6/6                                             Address special considerations                              ...
Copyright 2006 SAP AG. All Rights Reserved    No part of this publication may be reproduced or transmitted in any form or ...
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2 ewa overview_info day

  1. 1. SAP EarlyWatch Alert – OverviewSAP Active Global Support
  2. 2. Agenda – SAP EarlyWatch Alert What is the SAP EarlyWatch Alert? Executive Summary Benefits Data Transfer Value Proposition Difference SAP EarlyWatch / SAP EarlyWatch Check Monitoring Content Service Procedure Sample Report with Explanations Prerequisites© SAP AG 2005, Title of Presentation / Speaker Name / 2
  3. 3. What is the SAP EarlyWatch Alert What is the SAP EarlyWatch Alert? Important system data is transmitted from the SAP customer system to SAP at regular intervals via the remote connection. The data transferred includes only technical data with non sensitive content, which is transparent and manageable in transaction SDCCN SAP analyzes this data and provides a clear overview of the results in a report which can be downloaded from SAP Solution Manager. Keeping total cost of ownership low and the performance of your SAP solution high is a tremendous value to your business – a value delivered by SAP EarlyWatch Alert.© SAP AG 2005, Title of Presentation / Speaker Name / 3
  4. 4. Executive Summary SAP EarlyWatch Alert The SAP EarlyWatch Alert: Identifies potential problems at an early stage Prevents bottlenecks React to issues such as bottlenecks before they become critical Know what is affecting the performance and stability of your solution Monitors the following regularly and automatically: The performance of SAP systems Essential administrative areas of SAP systems Greatly minimize the risk of downtime The value of SAP EarlyWatch Alert: Reduce TCO by knowing what is affecting the performance and stability of your solution The underlying concept is to ensure smooth operation of individual SAP systems by keeping you informed of their status and allowing you to take action, before severe technical problems occur© SAP AG 2005, Title of Presentation / Speaker Name / 4
  5. 5. SAP EarlyWatch Alert: Benefits 1/4 What are the benefits for the customer? The regular transmission and evaluation of SAP system data serves as a basis for identifying potential irregularities in customer systems at an early stage. SAP EarlyWatch Alert offers the customer a proactive service that makes it possible to identify standard problems before it turns into an acute problem, and recommends suitable countermeasures, such as implementing the instructions given in the report.© SAP AG 2005, Title of Presentation / Speaker Name / 5
  6. 6. SAP EarlyWatch Alert: Benefits 2/4 What are the benefits for the customer? The availability of up-to-date SAP System data makes it easier for SAP support staff to solve acute problem messages and significantly speeds up the problem processing procedure. This results in even greater efficiency in SAPs support activities. The results of the SAP EarlyWatch Alert are the basis for other SAP services such as the SAP GoingLive Functional Upgrade Check (GLFU) or SAP EarlyWatch Check (EW).© SAP AG 2005, Title of Presentation / Speaker Name / 6
  7. 7. SAP EarlyWatch Alert: Benefits 3/4 What are the benefits for the customer? With SAP EarlyWatch Alert, the download for the all remote sessions will be done automatically. the EarlyWatch Alert informs the customer about problems with the download.© SAP AG 2005, Title of Presentation / Speaker Name / 7
  8. 8. SAP EarlyWatch Alert: Benefits 4/4 What are the benefits EWA in SAP Solution Manager? If you display the EarlyWatch Alert in Solution Manager, you benefit from: Access to detailed download data on which EWA Reports are founded Higher availability of graphics (on SAP Service Marketplace only a limited selection is available) Concise, central administration and archiving possible Allocation and documentation of Tasks (in EWA Session). Summary of EWAs and selection of content via SL Reporting Tracking of Tasks in SL Reporting.© SAP AG 2005, Title of Presentation / Speaker Name / 8
  9. 9. SAP EarlyWatch Alert Data Transfer CUSTOMER Satellite Satellite System System RF C Da ta t ra ns SAP Solution fer Manager SAP Service Satellite Satellite RFC Data transfer System System Marketplace er n sf tra a Dat C RF Satellite Satellite System System Alternative / Parallel RFC Data transfer SAP recommends to connect in parallel SAP Solution Manager and EWA in the first 3 months© SAP AG 2005, Title of Presentation / Speaker Name / 9
  10. 10. SAP EarlyWatch Alert / SAP EarlyWatch Check What is the difference between SAP EarlyWatch Alert and SAP EarlyWatch Check? The SAP EarlyWatch Alert is an automated tool which SAP provides for the customer. By using this tool, you can monitor the performance and the administration of each SAP system in your solution landscape. The automatic checks carried out by SAP are being developed constantly. Depending on the status of your system, the SAP EarlyWatch Alert will trigger further services such as the SAP EarlyWatch Check. The SAP EarlyWatch Check is normally performed over a remote connection by a technical service engineer. During the service your system is being analyzed. The service engineer will also diagnose particularly complex problems and develop solutions.© SAP AG 2005, Title of Presentation / Speaker Name / 10
  11. 11. EarlyWatch Alert (EWA) and EarlyWatch CheckSatellite SAP SAP Support System Solution Manager 1 3 Send EWA Data If red rating Process EWA Data automated forward Check red rated EWACollect Data to SAP* Report Implement Check EWA Report recommendations 2 SAP Solution Manager Deliver Services Contact Customer and Implement create Service Plan recommendations (for example Early Contact Customer Watch) 5 4 Customer SAP * forward also in case of initial connection and every four weeks © SAP AG 2005, Title of Presentation / Speaker Name / 11
  12. 12. SAP EarlyWatch Alert – Content System Configuration Performance Overview Workload Distribution SAP System Operations Hardware Capacity Database Performance Database Administration Trend Analysis© SAP AG 2005, Title of Presentation / Speaker Name / 12
  13. 13. Content 1/4 System Configuration To ensure optimal support of your SAP system, SAP EarlyWatch Alert checks: Hardware Configuration Software Configuration Performance Overview The performance of your system is analyzed with respect to the average response times and total workload. SAP EarlyWatch Alert: Checks the current workload Identifies the 15 transactions with the highest total response time Provides a history of activity and average response times© SAP AG 2005, Title of Presentation / Speaker Name / 13
  14. 14. Content 2/4 Workload Distribution The performance of your system is analyzed with respect to workload distribution. The SAP EarlyWatch Alert shows: Database load distribution at different times of day Typical database load peaks SAP System Operations Your system is analyzed with respect to daily operation to detected problems that may impair system operation and stability. The SAP EarlyWatch Alert checks: The number of update errors For large or rapidly growing tables If the maximum number of jobs in spool is reached The size of the batch input Log Files For program errors (ABAP Dumps)© SAP AG 2005, Title of Presentation / Speaker Name / 14
  15. 15. Content 3/4 Hardware Capacity The SAP EarlyWatch Alert checks your SAP System for: Potential CPU bottlenecks or Memory bottlenecks Database Performance The performance of your system is analyzed with respect to the database performance. The SAP EarlyWatch Alert checks: Locally managed temp tablespace If database parameters follow standard recommendations Database Administration The SAP EarlyWatch Alert checks: Database growth levels Tablespaces that may overflow in the near future© SAP AG 2005, Title of Presentation / Speaker Name / 15
  16. 16. Content 4/4 Trend Analysis This section contains the trend analysis for key performance indicators (KPIs). Diagrams or tables are built week by week after activating SAP EarlyWatch Alert. The diagrams or tables show the development of: System activity Response Time System Operating Hardware Capacity© SAP AG 2005, Title of Presentation / Speaker Name / 16
  17. 17. Sample Report with ExplanationTo help you understand yourSAP EarlyWatch Alert report,refer to the sample report.It is located in the SAPService Marketplace atwww.service.sap.com/ewa Media Library © SAP AG 2005, Title of Presentation / Speaker Name / 17
  18. 18. Prerequisites 1/6 The main prerequisites for using SAP EarlyWatch Alert are: A remote connection between your SAP component and your SAP Solution Manager. Your SAP System must be release 3.1I or higher Implementation of SAP Note 91488, 187939 . The job SAP_COLLECTOR_FOR_PERMONITOR must be scheduled hourly. To verify this, call transaction SM37 in your system.© SAP AG 2005, Title of Presentation / Speaker Name / 18
  19. 19. Prerequisites 2/6 Technical requirements SAP Note 144864 A working network connection Set up of the RFC destination "SAPOSS" Data collectors must be running Hardware and software data are maintained Profile parameters are set© SAP AG 2005, Title of Presentation / Speaker Name / 19
  20. 20. Prerequisites 3/6 Run RTCCTOOL ( SAP Note 69455) and implement all listed recommendations RTCCTOOL is a service tool that supports you in the technical preparation of the system. RTCCTOOL checks the availability of the tools required for SAP service sessions. RTCCTOOL is contained in add-on ST-A/PI.© SAP AG 2005, Title of Presentation / Speaker Name / 20
  21. 21. Prerequisites 4/6 Execute transaction SDCCN and activate the Automatic Session Manager (ASM) The Service Data Control Center is a service tool that provides an overview of the planned service sessions. It carries out the data transfer between your SAP System and SAP. Transaction SDCCN is available as follows: ST-PI (SAP Note 116095)© SAP AG 2005, Title of Presentation / Speaker Name / 21
  22. 22. Prerequisites 5/6 Activate SAP EarlyWatch Alert SAP Note 207223 Activate SAP EarlyWatch Alert in SAP Solution Manager for all SAP systems in productive operation.© SAP AG 2005, Title of Presentation / Speaker Name / 22
  23. 23. Prerequisites 6/6 Address special considerations for certain SAP components (for example SAP BW, SAP APO), database platforms and R/3 releases. For more details, refer to SAP Note 91488 Important Notes Please find here most important notes for service preparation: SAP Note 91488 - SAP Support Services: Central preparation note SAP Note 144864 - SAP Remote Services: Technical preparation SAP Note 69455 - Service tools for Applications ST-A/PI (ST14 & RTCCTOOL) SAP Note 560475 - Frequently asked questions on the Solution Tool plug-in (ST-PI) SAP Note 207223 - Activating the SAP EarlyWatch Alert© SAP AG 2005, Title of Presentation / Speaker Name / 23
  24. 24. Copyright 2006 SAP AG. All Rights Reserved No part of this publication may be reproduced or transmitted in any form or for any purpose without the express permission of SAP AG. The information contained herein may be changed without prior notice. Some software products marketed by SAP AG and its distributors contain proprietary software components of other software vendors. Microsoft, Windows, Outlook, and PowerPoint are registered trademarks of Microsoft Corporation. IBM, DB2, DB2 Universal Database, OS/2, Parallel Sysplex, MVS/ESA, AIX, S/390, AS/400, OS/390, OS/400, iSeries, pSeries, xSeries, zSeries, z/OS, AFP, Intelligent Miner, WebSphere, Netfinity, Tivoli, and Informix are trademarks or registered trademarks of IBM Corporation in the United States and/or other countries. Oracle is a registered trademark of Oracle Corporation. UNIX, X/Open, OSF/1, and Motif are registered trademarks of the Open Group. Citrix, ICA, Program Neighborhood, MetaFrame, WinFrame, VideoFrame, and MultiWin are trademarks or registered trademarks of Citrix Systems, Inc. HTML, XML, XHTML and W3C are trademarks or registered trademarks of W3C®, World Wide Web Consortium, Massachusetts Institute of Technology. Java is a registered trademark of Sun Microsystems, Inc. JavaScript is a registered trademark of Sun Microsystems, Inc., used under license for technology invented and implemented by Netscape. MaxDB is a trademark of MySQL AB, Sweden. SAP, R/3, mySAP, mySAP.com, xApps, xApp, SAP NetWeaver and other SAP products and services mentioned herein as well as their respective logos are trademarks or registered trademarks of SAP AG in Germany and in several other countries all over the world. All other product and service names mentioned are the trademarks of their respective companies. Data contained in this document serves informational purposes only. National product specifications may vary. The information in this document is proprietary to SAP. No part of this document may be reproduced, copied, or transmitted in any form or for any purpose without the express prior written permission of SAP AG. This document is a preliminary version and not subject to your license agreement or any other agreement with SAP. This document contains only intended strategies, developments, and functionalities of the SAP® product and is not intended to be binding upon SAP to any particular course of business, product strategy, and/or development. Please note that this document is subject to change and may be changed by SAP at any time without notice. SAP assumes no responsibility for errors or omissions in this document. SAP does not warrant the accuracy or completeness of the information, text, graphics, links, or other items contained within this material. This document is provided without a warranty of any kind, either express or implied, including but not limited to the implied warranties of merchantability, fitness for a particular purpose, or non-infringement. SAP shall have no liability for damages of any kind including without limitation direct, special, indirect, or consequential damages that may result from the use of these materials. This limitation shall not apply in cases of intent or gross negligence. The statutory liability for personal injury and defective products is not affected. SAP has no control over the information that you may access through the use of hot links contained in these materials and does not endorse your use of third-party Web pages nor provide any warranty whatsoever relating to third-party Web pages© SAP AG 2005, Title of Presentation / Speaker Name / 24
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