Kristi Leach<br />WhyTechComm.com<br />@kristil<br />kwritenow@gmail.com<br />Grassroots Documentation Testing<br />
Who I am and why this interests me<br />Technical writer specializing in help systems for the past six years (Clearwater, ...
Who I am and why this interests me<br />Looking for the shortest and cheapest routes to planning and testing content, beca...
Demonstrate and collaborate<br />Rather than telling you what was difficult, we’ll have a sample experience to help us dis...
Now that we’ve established that I’m not an expert<br />Who do we have in the audience?<br />
Please contribute to the blog post after the session.<br />Tell about yourself and your experiences. Challenges and succes...
Order of events:<br />Break into groups.<br />Choose a content packet.<br />Write a scenario.<br />As a whole group, we’ll...
What do we mean by scenario?<br />A set of pretend circumstances and a task to complete using the content.<br />
Things you’ll need to decide:<br /><ul><li>Who is the audience?
Use case: what task are they performing with the document?
What kind of a tester are you looking for? If you run out of time, get random.
Who in your group is facilitating?
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Grassroots doctesting sacramento_abridged

  1. 1. Kristi Leach<br />WhyTechComm.com<br />@kristil<br />kwritenow@gmail.com<br />Grassroots Documentation Testing<br />
  2. 2. Who I am and why this interests me<br />Technical writer specializing in help systems for the past six years (Clearwater, FL and Chicago, IL) <br />Degree in creative writing—my tech comm education has been through STC and tech blogs<br />Gaining experience in usability, analytics, and content planning<br />
  3. 3. Who I am and why this interests me<br />Looking for the shortest and cheapest routes to planning and testing content, because that’s all I can get away with.<br />Learning collaboration and right communication—mainly because of challenges I’ve personally had in these areas. <br />Started looking for way to get help when I had trouble testing.<br />
  4. 4. Demonstrate and collaborate<br />Rather than telling you what was difficult, we’ll have a sample experience to help us discuss the challenges.<br />But here’s a link to the blog post about my experience: http://whytechcomm.com/tech-comm/testing-documentation-on-co-workers-part-two/<br />
  5. 5. Now that we’ve established that I’m not an expert<br />Who do we have in the audience?<br />
  6. 6. Please contribute to the blog post after the session.<br />Tell about yourself and your experiences. Challenges and successes.<br />http://whytechcomm.com/stc/grassroots-doc-testing-workshop-sacramento-summary/<br />
  7. 7. Order of events:<br />Break into groups.<br />Choose a content packet.<br />Write a scenario.<br />As a whole group, we’ll choose two scenarios.<br />Run the scenarios concurrently—test the content.<br />List the top two challenges your group experienced.<br />Whole groups chooses top three top challenges.<br />Brainstorm solutions for the top challenge.<br />
  8. 8. What do we mean by scenario?<br />A set of pretend circumstances and a task to complete using the content.<br />
  9. 9. Things you’ll need to decide:<br /><ul><li>Who is the audience?
  10. 10. Use case: what task are they performing with the document?
  11. 11. What kind of a tester are you looking for? If you run out of time, get random.
  12. 12. Who in your group is facilitating?
  13. 13. Who will find the tester?</li></li></ul><li>This exercise is a proxy.<br />How is this experience similar to what you would experience if you did this at your company? <br />
  14. 14. What do we mean by group discussion?<br />Pretty structured. Outside of this, we’ll take it offline.<br />Decide the top two challenges in your small groups.<br />Decide the top three challenges all together.<br />Brainstorm solutions for the top challenge.<br />Discuss solutions for other challenges on the blog.<br />
  15. 15. Kristi Leach |WhyTechComm.com | @kristilkwritenow@gmail.com<br />Low-Budget Testing Resources<br />Rocket Surgery Made Easy by Steve Krug: http://www.sensible.com/rocketsurgery/index.html<br />The Usability and User Experience STC SIG website: http://www.stcsig.org/usability/<br />Undercover User Experience Design by Cennydd Bowles and James Box: http://undercoverux.com/resources.php<br />Collaboration Resources<br />Nonviolent Communication by Marshall B. Rosenberg: NVC website: http://www.cnvc.org/<br />The Gentle Art of Verbal Self-Defense by Suzette Haden Elgin. Elgin's website: http://www.adrr.com/aa/<br />Words that Work in Business by Ike Lasater: http://wordsthatwork.us/site/resources/articles/<br />
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