Who I am and why this interests me Technical writer specializing in help systems for the past six years (Clearwater, FL and Chicago, IL) Degree in creative writing—my tech comm education has been through STC and tech blogs Gaining experience in usability, analytics, and content planning
Who I am and why this interests me Looking for the shortest and cheapest routes to planning and testing content, because that’s all I can get away with. Learning collaboration and right communication—mainly because of challenges I’ve personally had in these areas. Started looking for way to get help when I had trouble testing.
Demonstrate and collaborate Rather than telling you what was difficult, we’ll have a sample experience to help us discuss the challenges. But here’s a link to the blog post about my experience: http://whytechcomm.com/tech-comm/testing-documentation-on-co-workers-part-two/
Now that we’ve established that I’m not an expert Who do we have in the audience?
Please contribute to the blog post after the session. Tell about yourself and your experiences. Challenges and successes. http://whytechcomm.com/stc/grassroots-doc-testing-workshop-sacramento-summary/
Order of events: Break into groups. Choose a content packet. Write a scenario. As a whole group, we’ll choose two scenarios. Run the scenarios concurrently—test the content. List the top two challenges your group experienced. Whole groups chooses top three top challenges. Brainstorm solutions for the top challenge.
What do we mean by scenario? A set of pretend circumstances and a task to complete using the content.
This exercise is a proxy. How is this experience similar to what you would experience if you did this at your company?
What do we mean by group discussion? Pretty structured. Outside of this, we’ll take it offline. Decide the top two challenges in your small groups. Decide the top three challenges all together. Brainstorm solutions for the top challenge. Discuss solutions for other challenges on the blog.
Kristi Leach |WhyTechComm.com | @email@example.com Low-Budget Testing Resources Rocket Surgery Made Easy by Steve Krug: http://www.sensible.com/rocketsurgery/index.html The Usability and User Experience STC SIG website: http://www.stcsig.org/usability/ Undercover User Experience Design by Cennydd Bowles and James Box: http://undercoverux.com/resources.php Collaboration Resources Nonviolent Communication by Marshall B. Rosenberg: NVC website: http://www.cnvc.org/ The Gentle Art of Verbal Self-Defense by Suzette Haden Elgin. Elgin's website: http://www.adrr.com/aa/ Words that Work in Business by Ike Lasater: http://wordsthatwork.us/site/resources/articles/