Bbl Breakthrough Leadership Mod 5 17 July2008

  • 736 views
Uploaded on

The Lost Leadership Skill – Listening! …

The Lost Leadership Skill – Listening!
One of the most powerful and overlooked tools in today’s leadership toolbox is the simple act of deeply listening to another person. We are not talking about the kind of listening that happens in ordinary conversations, where people are eager to raise objections, point out obstacles to any new idea, or recall how a similar idea previously failed. This module explores generous listening - listening with curiosity, with a spirit of inquiry rather than the over-used advocacy approach where ideas are debated, fresh perspectives are silenced, and enthusiasm quickly evaporates. Generous listening creates powerful “thinking partnerships” and a “thinking environment” where people are free to be far more creative and productive. Based on Nancy Kline’s book, “Time to Think”, the Thinking Environment model has been proven in companies, government agencies, universities, schools, political groups and voluntary organizations. The language of leadership begins with the four magic words “Interesting! Tell me more . . . “. Although we spend almost half of our waking hours listening, most people have never received any guidance on how to listen effectively. Leaders who master this straightforward approach to listening powerfully can truly transform an organization and unleash the group genius of their people.

More in: Business , Education
  • Full Name Full Name Comment goes here.
    Are you sure you want to
    Your message goes here
    Be the first to comment
No Downloads

Views

Total Views
736
On Slideshare
0
From Embeds
0
Number of Embeds
1

Actions

Shares
Downloads
0
Comments
0
Likes
1

Embeds 0

No embeds

Report content

Flagged as inappropriate Flag as inappropriate
Flag as inappropriate

Select your reason for flagging this presentation as inappropriate.

Cancel
    No notes for slide

Transcript

  • 1. 05 The Lost Leadership Skill - Listening! Kimberly’s Breakthrough Leadership Kimberly Wiefling, M.S. Copyright Wiefling Consulting, LLC 2008
  • 2. Breakthrough Results Course Outline Leading into the Future 1-to-1 Leadership Self Leadership Team Leadership Organization Leadership Global Leadership Introduction to Leadership What is Leadership? Leadership vs. Management – Is There a Difference? “ The Leadership Challenge” - Kouzes & Posner Model Becoming the Kind of Leader You Admire - The Endless Journey Why Would Anyone Follow You? - Values-based Leadership The Lost Leadership Skill - Listening Inspire Action – Set Clear Goals Beyond Words - Effective Communication Building Trust – The Foundation of Results Overcoming “The 5 Dysfunctions of a Team” - Patrick Lencioni’s Model Leading Through the Phases of Team Development Leading Organizations – Bigger Challenges Leading Change Leading in an Increasingly Global Business Environment 1 2 3 4 5 7 6 8 9 10 11 12 13 14 Copyright Wiefling Consulting, LLC 2008
  • 3. Module Description
    • One of the most powerful and overlooked tools in today’s leadership toolbox is the simple act of deeply listening to another person. We are not talking about the kind of listening that happens in ordinary conversations, where people are eager to raise objections, point out obstacles to any new idea, or recall how a similar idea previously failed. This module explores generous listening - listening with curiosity, with a spirit of inquiry rather than the over-used advocacy approach where ideas are debated, fresh perspectives are silenced, and enthusiasm quickly evaporates. Generous listening creates powerful “thinking partnerships” and a “thinking environment” where people are free to be far more creative and productive. Based on Nancy Kline’s book, “Time to Think”, the Thinking Environment model has been proven in companies, government agencies, universities, schools, political groups and voluntary organizations. The language of leadership begins with the four magic words “Interesting! Tell me more . . . “. Although we spend almost half of our waking hours listening, most people have never received any guidance on how to listen effectively. Leaders who master this straightforward approach to listening powerfully can truly transform an organization and unleash the group genius of their people.
    Copyright Wiefling Consulting, LLC 2008
  • 4. Module Goals
    • Become Motivated to Listen Generously
    • Learn to Listen Generously
    • Develop Your “Leadership Language”
    Copyright Wiefling Consulting, LLC 2008 “ The major problem with communication is the illusion that it has occurred.” - George Bernard Shaw
  • 5. Communication Includes Both Talking and Listening Communication Involves Both the Head and the Heart Copyright Wiefling Consulting, LLC 2008
  • 6. How We Spend Time Communicating
    • ___% Writing
    • ___% Reading
    ___% Talking ___% Listening Copyright Wiefling Consulting, LLC 2008
  • 7. FEATURE FILMS ARE THE RE- SULT OF YEARS OF SCIEN- TIFIC STUDY COMBINED WITH THE EXPERIENCE OF YEARS Copyright Wiefling Consulting, LLC 2008
  • 8. Be CURIOUS about other people’s perspectives. Being SURE is not the same as being right! Copyright Wiefling Consulting, LLC 2008
  • 9. What % of Everything do You Know? Copyright Wiefling Consulting, LLC 2008 100% of Everything that can be known What % do you know?
  • 10. Generous Listening Generous Listening expands the conversation Poor listening can kill a conversation Copyright Wiefling Consulting, LLC 2008
  • 11. Interesting! Tell me more . . . 4 Magic Words Copyright Wiefling Consulting, LLC 2008
  • 12. Thinking Partnerships
    • Everything we do depends for its quality on the thinking we do first.
    • The quality of our thinking is directly related to the quality of listening that we receive while thinking.
    Ref: Nancy Kline, “Time to Think”. “ The most basic and powerful way to connect to another person is to listen. Just listen. Perhaps the most important thing we ever give each other is our attention.” - Rachel Naomi Remen Copyright Wiefling Consulting, LLC 2008
  • 13. Language for Generous Listening
    • Interesting. Tell me more . . .
    • That’s a great idea!
    • Say more about that. . .
    • What else?
    • What would that make possible?
    • What would make that possible?
    • Help me understand . . .
    HOW? WHY? Copyright Wiefling Consulting, LLC 2008
  • 14. Basic Language of Leadership
    • Interesting! Tell me more . . .
    • Please.
    • Thank you.
    • I’m sorry.
    • I don’t know.
    • I need help.
    Copyright Wiefling Consulting, LLC 2008
  • 15. VICTIM TRY EXCUSES YES, BUT Copyright Wiefling Consulting, LLC 2008
  • 16. Summary of Key Points
    • We spend a lot of our communication time listening, and yet many people have never learned to listen effectively.
    • We only know a small % of everything in the universe, and yet we kill ideas that do not fit with what we know.
    • Generous listening expands ideas, increases the quality of thinking of the speaker, and helps us see what we are blind to.
    • The language of leadership includes being a generous listener.
    Copyright Wiefling Consulting, LLC 2008
  • 17. W.O.W. Leadership Development Exercises
    • Within One Week (WOW!)
    • Practice generous listening with your friends, family and work colleagues.
    • Listen generously to someone you disagree with.
    • Say “Interesting! Tell me more.” when you first hear an idea that you do not like.
    Copyright Wiefling Consulting, LLC 2008
  • 18. Commitment to Action
    • “ Knowing” is not enough. You must take action.
    • Confidence is not required. You must be committed.
    • What action will you take in order to become more the kind of leader you admire?
    • W.O.W. - Do it “Within One Week”!
    Copyright Wiefling Consulting, LLC 2008
  • 19. For further information please contact: ALC Education, Inc. www.alc-education.co.jp Japan 03-5464-2815 Copyright Wiefling Consulting, LLC 2008 www.wiefling.com kimberly@wiefling.com USA 650 867 0847