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Taking UX to the Real World

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MoDevUX conference, May 2013

MoDevUX conference, May 2013

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  • 1. TAKING UX TO THE REAL WORLDMODEVUXMAY 2013Thursday, May 16, 13
  • 2. HI. I’M KEVIN.developer evangelist for twilioThursday, May 16, 13
  • 3. (703) 468-1841could you do me a solid?Thursday, May 16, 13
  • 4. What is twilio?twilio powers businesscommunications, making it easy tointegrate voice, VoIP and textmessaging into business processesand workflowsCopyright © twilio Inc. 2013help me out? send a text to (703) 468-1841Thursday, May 16, 13
  • 5. USER INTERFACESThursday, May 16, 13
  • 6. USER INTERFACESThursday, May 16, 13
  • 7. Thursday, May 16, 13
  • 8. SOFTWAREThursday, May 16, 13
  • 9. SOFTWAREWORLD WORLDThursday, May 16, 13
  • 10. SOFTWARESENSORS ACTUATORSThursday, May 16, 13
  • 11. SOFTWARESENSORS ACTUATORSThursday, May 16, 13
  • 12. BREAKTHROUGH UX ESCAPES INTOTHE REAL WORLDThursday, May 16, 13
  • 13. Thursday, May 16, 13
  • 14. Thursday, May 16, 13
  • 15. IMMEDIATE INTERACTIONS• Communicate time sensitiveinformation via SMS• Faster and more reliable than e-mail,95% + open ratesThursday, May 16, 13
  • 16. CONNECT HUMANS TO HUMANS• Let people pick up thephone and call yourbusiness• Easily programmeaningful interactionsthat reduce burdens onsupportThursday, May 16, 13
  • 17. ENHANCE USER SECURITY• Secure applications withsomething a user knowsand something a user has• Everyone has a mobilephoneThursday, May 16, 13
  • 18. Thursday, May 16, 13
  • 19. USE SOFTWARE TO BREAKTHROUGH TO THE REAL WORLDThursday, May 16, 13
  • 20. @KEVINWHINNERYkwhinnery at twilio dot comThursday, May 16, 13