User interview wahl_upa

612 views

Published on

Published in: Technology, Business
0 Comments
1 Like
Statistics
Notes
  • Be the first to comment

No Downloads
Views
Total views
612
On SlideShare
0
From Embeds
0
Number of Embeds
2
Actions
Shares
0
Downloads
16
Comments
0
Likes
1
Embeds 0
No embeds

No notes for slide

User interview wahl_upa

  1. 1. The User InterviewThe only real cost is your time Katherine Wahl Usability Consultant, MIT UPA 2012, Las Vegas
  2. 2. Versatility
  3. 3. Versatility: Location
  4. 4. Versatility: Format¤  Questions ¤  Structured or unstructured ¤  Workflow or task oriented
  5. 5. Versatility: Format
  6. 6. Versatility: Timing Project TimelineRequirements Alpha/Beta Prototyping, Release, QA, gathering & Coding Docs &spec creation design Training
  7. 7. Preparation
  8. 8. Preparation: Goals¤  Set reasonable goals¤  Discuss them with your client¤  Good chance to make clear what NOT to expect
  9. 9. Preparation: Participants¤  Define your audience¤  Pad your schedule¤  Confirm your appointments
  10. 10. Preparation: Questions¤  Draft and revise your questions¤  Be mindful of bias¤  Think about timing¤  Know your material well
  11. 11. Preparation: Tools
  12. 12. The interview: Set expectations
  13. 13. The interview¤  Listen¤  Observe
  14. 14. The interview¤  Clarify¤  Record quotes
  15. 15. The interview: Be ready for surprises
  16. 16. Reporting¤  Summarize major themes¤  Include quotes¤  Deliver results in person
  17. 17. Advantages: process¤  Sessions can be set up and run quickly¤  Open to an iterative process¤  Not dependent on developers
  18. 18. Advantages: data¤  Data is from real users¤  Opportunity to develop a deep understanding of users
  19. 19. Challenges¤  Defining goals¤  Getting the questions right¤  Listening carefully¤  Analyzing the data
  20. 20. Things to remember¤  Prepare thoroughly¤  Listen carefully¤  Record quotes accurately

×